J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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parcel not delivery to the right point
barang saya dah sampai dekat j&t PDP Kubang Kerian 212 pada tarikh 21/11/2023 hari selasa. tapi dia tulis bungkusan salah diagih. yang pelik nya dah kenapa dia pergi hantar sampai jertih pulak pada tarikh harini 23/11/23? dahlah tak boleh nak call. last last hilang macam tu jelah barang saya. dah elok duduk area kelantan pergi hantar kat jertih apehal? tak fahamlah
i am complaining about J&T company for bad service
I ordered goods from China. Right now this order is with J&T Express for delivery. in the last 3 days J&T Express driver sent massaged and asked for location, I sent location on time. But my parcel still not delivered yet. Every day they sent one massaged and asked for location, Every day I call the drivers, but no one responds to my calls and messages. I want this order very urgently Please take some action against them.
About the rider
I already tried to complain through calling and the agent is kind and sounds supportive
My complain is about the item that supposed to be delivered but u never received call or message from your company or even the rider himself. I saw in the application only "out for delivery" and so I waited. To my disappointment it did not arrive but I thought probably too much to deliver on that day. To my shock when I brows in the application I saw a note"delivery unsuccessful, buyer refuse to accept the order. Oh wow, so I called shopee, I called your agent but nothing happened
Next day or two same rider is scheduled to deliver my other item. Same thing happened.
And now this rider is assigned again to deliver one of my order. What am I expecting now
Desired outcome: If you are really asking a client like me what is my desired outcome i think that rider is not serious with this job so he/she doesn't deserve it, or if you have training program, retrained that rider again
jnt beberapa x tidak mengirimkan paket sampai di rumah
Tempo hari suami saya memakai jnt, klaimnya alamatnya tidak ditemukan, dan itu beberapa x terjadi padahal kurir lain dapat menemukan alamat yang sama dari jasa pengiriman yang berbeda bukan jnt. Hari ini saya dichat jnt dan diminta ambil paket ke kantornya. Jarak kantornya jauh dari lokasi saya!
Saya menggunakan jasa pengiriman karena saya bekerja dan tidak sempet untuk ambil2 barang pesanan. Mohon lebih profesional menggunakan alasan untuk tidak mengantarkan pesanan sampai ke rumah. Kenapa tidak ada kurir padahal ini service pengiriman barang! Silakan dibaca chat dari pihak jnt yang saya attach.
Desired outcome: Perlu profesionalitas dalam mengantarkan pesanan sampai pada customer. Hindari menggunakan alasan tidak masuk akal salah satunya tidak ada kurir.
Driver is rude
Hi, J&T Express dispatcher here. Your parcel 【[protected]】 has arrived at your location.
Hi there, I would like to raise a complaint regarding one of your delivery guy which has serious issues in communication and being rude to me for a few times during parcel delivery.
On 16/11/2023 this guy was rudely speaking to me saying that I did not put my house number for the delivery.
I screenshot my evidence that I have put the house number in my address.
To cover his rude behavior, he again rudely and abruptly said that “put the number of the road not only the house number”
Hereby I’m complaining on his behavior and actions and hope you can look into this matter urgently.
As a customer, I am unhappy with your service and not willing to get it again anytime soon.
Bye
Desired outcome: Communication training
Delivery of parcel/courier
Please make sure the proof of delivery photo clear to show the surround of the locatiob where the item had been placed. Please refer the aatached photo as evidence.
In the shopee system,the item.was delivered but I didn't received it.
The tracking no : [protected]
Shopee system updated it was delivered on 10/11/2023 @ 13:02. However until 10/11/2023 @13.44,I didn't received the item..
Claimed loss: If my item missing,please pay the item as compesation.
I'm complaining about the service!!!
So I sent my parcel on 30/10/2023! @ j&t j&t express selangor - selayang baru (sgr007) mistakenly switch my resit with somebody, I asked few times no update.. Gone missing, didnt give me clear update bout status.. Keep saying update from hq. I understand this is human error, cause this never happen to me.. Normally all their work is great, luckily I checked on my jnt apps and track my parcel, seems like they never get scan.. I truly understand mistake can happen but what I dont understand is stadd seems to dont know how to handle this matter.. U work there, how come u didnt know.. Or at least have manner on how to treat ur cust on this matter.. Give assurance! So please j&t do something about this.
Claimed loss: My product cost me rm229 so please do pay me if my parcel is lost plus i need to refund my customer!
Desired outcome: I really hope my parcel can reach to the destination ASAP!
Unethical business practice
Avoid J&T ! Very unethical and irresponsible practice. I paid for my documents to be sent in a sealed envelope. But when they negligently tore my envelope, they just returned it to me without any explanation. Upon checking they claimed that I sent a torn envelope and refused to refund my paid amount. I felt like being SCAMMED because a business can so easily collect our money but don't need to perform the task they are being paid for, and unethically keep our money. The way they handle customer issues is dysfunctional as well.
Desired outcome: Should refund the courier fees if did not perform their duties.
Bike rider driving recklessly
31st Oct at 2pm in Taipan. While I was on my left side turning in slowly to park my car at the parking lot infront of Berry's, this Malay rider of J&T came so fast on my right n swayed his bike to scare me and almost hit my Honda City car. His bike no is BNY 5766. He stopped his bike and crossed over to the other side to Big Pharmacy. I took a picture of...
Read full review of J&T ExpressDelivery timings.
tracker # [protected]
order place - tiktok
Kindly clarify how come your riders - the one who is deciding to rescheduled the delivery of my parcel? this is not the first time i ordered from tiktok. but this is kinda disappointing on my part -i can consider it once of twice, but for the third time? kindly cancel it as i dont have time dealing wit the same issue! thankyou
My item not received but it written delivered
Yesterday 9.02am my oarcel was out for delivery. Im waiting till late night but there's no carier come to deliver my parcel. Then this morning I checked it written delivered. When I check receipient information (picture), there was not my house. Its look like some kind office. There was a man wearing soldier uniform. I call jnt sibu 304, call hotline, whatsapp but no pick up phone call and no reply chat. Very disappointed!
Wrong items received, poor packaging
Tracking Number: [protected]
Date: October 20, 2023
Complain:
Wrong items received and damaged due to poor packaging/handling.
I contacted customer service 3 times (October 20, 23, 25) unfortunately no update since then. As per text message, can directly message them but no reply. (+63 [protected], [protected]). All promises from the agents.
Please do the necessary action urgently. Otherwise, I have no option but to report to DTI.
Claimed loss: Php 799.00
Desired outcome: Please refund.
J&T Rider
To Whom It May Concern; I am writing to bring to your attention a highly unsatisfactory experience I had with one of your JNT riders who delivered a parcel to my address on [Date]. I must express my deep disappointment and frustration with the way the situation was handled by your employee. On [Date], I was expecting a parcel delivery from JNT Expre...
Read full review of J&T ExpressStaff lying about my parcel
Parcel never been received yet the staff told me that they already deliver the parcel but to the wrong house. But i'd checked in the system that it have been delivered at CDC PAPAR 307 WEST COAST DIVISION. I wanted a refund and i will lodge a police report. Thank you.
tracking id :[protected]
Receiver name : debbie dynella
Address: w.p.k kg bungug 89600 papar sabah
Contact no: [protected]/[protected]
Desired outcome: Please return my parcel as it cost me more that rm250.00 for the item itself exclude the shipping fee. And i want an apology from the staff!
The staff was rude
J&T Telupid, Sabah. The staff was very rude when I complaint why they send me whatsapp to pick my parcel at 6.45pm (14.10.2023) when the store is already closed at 5pm. Because its stated there, the parcel will be return on 16th. So I got less than 3 days when I suppose got 3 days to collect my parcel. The staff replied me very rudely. Evidence as attached. Tq
Desired outcome: It would be the best outcome if the staff just inform us during their office our and include that particular day as 3 days to collect the parcel. Not whatsapp us during the night and assume its day 1.
Delivery and ride staff
I have received a message f from J&T every day for a week that my parcel will be delivered. Drivers have cancelled without contacting me and others have put down that they could not contact me even though I have SPOKEN to them in the phone and sent my locations. The once I called today told me it was my job to ring him to tell him to deliver my parcel which it is not my job to do. I had a message saying he was the one who was going to be delivering the parcel. The driver was VERY rude and hung up on me. The parcel has been out for delivery since Saturday in the city and it is yet to arrive.
Desired outcome: I just want want parcel delivered. The estimated delivery time has now passed.
Service
The driver is rude . this is not first time , it has been happened to my sister as well. I was not at home she said parcel has been delivered so i asked proof where she kept , atleast she can say that i pass to someone at home, instead she said call tyour house and check with high tone. She is really very rude.
If there is any proof updated in shoppee i wouldnt complaint she didnt as soon as she delivered yet when i ask for it, she voice note and say what you asking for delivery proof ? what proof ? Please take action on this rude driver. Everyone is working for their future and to live but these kind of people should have receive atleat a warning letter. thank you very much
Driver name : Amala
contact number she texted me : [protected]
Desired outcome: I would appreciate the management take action and she could change her rude attitude. I did appreciate a response from what action has been taken.
Truck driver
One of the truck driver at the Samariang Aman J&T, Kuching claimed to have reached my house yesterday but our house CCTV didn't catch any J&T courier truck outside the house. He then claimed that he called me but auto reject when I didn't even receive any calls or did I turn on the auto reject option unless he is a scammer.
Lastly the customer service here is terrible. Like if they do not want a job I am sure there are honest people who would want a job.
Please do take action as I have always used J&T and being a leading courier service provider. I'm sure you'd want to uphold it to a certain standard.
In the midst of my crisis, your workers were having a jolly lunch.
Desired outcome: Fire the incompent lying worker
Management issue
Due to their improper practices, I have a brother-in-law who works as an on-call rider. On September 29, 2023, a deduction of 677 Pesos was made from his salary. They claimed that this deduction was due to an incomplete amount he had remitted on September 22, 2023. However, they only notified my brother-in-law of the specific amount nearly 7 days later...
Read full review of J&T ExpressReceived faulty products and they won't refund me
Last February 2023 I received a faulty item from an online shop, it was a drone and want to return the item And contacted j&t customer service, but no action from their side. because it was cash on delivery I tried to return it because it was clearly a scam. but the j&t customer service told me not to and wait what their investigation will come up to and I bet there is none. receiving a faulty item and the seller just blocked me instantly after the driver delivered it is clearly a scam. I have contacted them multiple times but until now I haven't received my refund or any communication from j&t.
Desired outcome: I want a refund for my items and let them block that seller for doing transaction, unfortunately the seller scammed other people to.
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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