Menu
For Business Write a review File a complaint
J&T Express Customer Service Phone, Email, Contacts

J&T Express
Reviews and Complaints

www.jtexpress.my

Learn how the rating is calculated

1.0 1920 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

J&T Express Complaints 1920

ComplaintsBoard
A
2:41 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

J&T Express parcel not delivery to the right point

barang saya dah sampai dekat j&t PDP Kubang Kerian 212 pada tarikh 21/11/2023 hari selasa. tapi dia tulis bungkusan salah diagih. yang pelik nya dah kenapa dia pergi hantar sampai jertih pulak pada tarikh harini 23/11/23? dahlah tak boleh nak call. last last hilang macam tu jelah barang saya. dah elok duduk area kelantan pergi hantar kat jertih apehal? tak fahamlah

Read full review of J&T Express
Hide full review
ComplaintsBoard
D
5:52 am EST

J&T Express i am complaining about J&T company for bad service

I ordered goods from China. Right now this order is with J&T Express for delivery. in the last 3 days J&T Express driver sent massaged and asked for location, I sent location on time. But my parcel still not delivered yet. Every day they sent one massaged and asked for location, Every day I call the drivers, but no one responds to my calls and messages. I want this order very urgently Please take some action against them.

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
R
11:28 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

J&T Express About the rider

I already tried to complain through calling and the agent is kind and sounds supportive

My complain is about the item that supposed to be delivered but u never received call or message from your company or even the rider himself. I saw in the application only "out for delivery" and so I waited. To my disappointment it did not arrive but I thought probably too much to deliver on that day. To my shock when I brows in the application I saw a note"delivery unsuccessful, buyer refuse to accept the order. Oh wow, so I called shopee, I called your agent but nothing happened

Next day or two same rider is scheduled to deliver my other item. Same thing happened.

And now this rider is assigned again to deliver one of my order. What am I expecting now

Desired outcome: If you are really asking a client like me what is my desired outcome i think that rider is not serious with this job so he/she doesn't deserve it, or if you have training program, retrained that rider again

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
N
2:59 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

J&T Express jnt beberapa x tidak mengirimkan paket sampai di rumah

Tempo hari suami saya memakai jnt, klaimnya alamatnya tidak ditemukan, dan itu beberapa x terjadi padahal kurir lain dapat menemukan alamat yang sama dari jasa pengiriman yang berbeda bukan jnt. Hari ini saya dichat jnt dan diminta ambil paket ke kantornya. Jarak kantornya jauh dari lokasi saya!

Saya menggunakan jasa pengiriman karena saya bekerja dan tidak sempet untuk ambil2 barang pesanan. Mohon lebih profesional menggunakan alasan untuk tidak mengantarkan pesanan sampai ke rumah. Kenapa tidak ada kurir padahal ini service pengiriman barang! Silakan dibaca chat dari pihak jnt yang saya attach.

Desired outcome: Perlu profesionalitas dalam mengantarkan pesanan sampai pada customer. Hindari menggunakan alasan tidak masuk akal salah satunya tidak ada kurir.

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
N
1:49 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

J&T Express Driver is rude

Hi, J&T Express dispatcher here. Your parcel 【[protected]】 has arrived at your location.

Hi there, I would like to raise a complaint regarding one of your delivery guy which has serious issues in communication and being rude to me for a few times during parcel delivery.

On 16/11/2023 this guy was rudely speaking to me saying that I did not put my house number for the delivery.

I screenshot my evidence that I have put the house number in my address.

To cover his rude behavior, he again rudely and abruptly said that “put the number of the road not only the house number”

Hereby I’m complaining on his behavior and actions and hope you can look into this matter urgently.

As a customer, I am unhappy with your service and not willing to get it again anytime soon.

Bye

Desired outcome: Communication training

Read full review of J&T Express
Hide full review
ComplaintsBoard
F
12:44 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

J&T Express Delivery of parcel/courier

Please make sure the proof of delivery photo clear to show the surround of the locatiob where the item had been placed. Please refer the aatached photo as evidence.

In the shopee system,the item.was delivered but I didn't received it.

The tracking no : [protected]

Shopee system updated it was delivered on 10/11/2023 @ 13:02. However until 10/11/2023 @13.44,I didn't received the item..

Claimed loss: If my item missing,please pay the item as compesation.

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
A
6:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express I'm complaining about the service!!!

So I sent my parcel on 30/10/2023! @ j&t j&t express selangor - selayang baru (sgr007) mistakenly switch my resit with somebody, I asked few times no update.. Gone missing, didnt give me clear update bout status.. Keep saying update from hq. I understand this is human error, cause this never happen to me.. Normally all their work is great, luckily I checked on my jnt apps and track my parcel, seems like they never get scan.. I truly understand mistake can happen but what I dont understand is stadd seems to dont know how to handle this matter.. U work there, how come u didnt know.. Or at least have manner on how to treat ur cust on this matter.. Give assurance! So please j&t do something about this.

Claimed loss: My product cost me rm229 so please do pay me if my parcel is lost plus i need to refund my customer!

Desired outcome: I really hope my parcel can reach to the destination ASAP!

Read full review of J&T Express
Hide full review
ComplaintsBoard
S
3:15 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

J&T Express Unethical business practice

Avoid J&T ! Very unethical and irresponsible practice. I paid for my documents to be sent in a sealed envelope. But when they negligently tore my envelope, they just returned it to me without any explanation. Upon checking they claimed that I sent a torn envelope and refused to refund my paid amount. I felt like being SCAMMED because a business can so easily collect our money but don't need to perform the task they are being paid for, and unethically keep our money. The way they handle customer issues is dysfunctional as well.

Desired outcome: Should refund the courier fees if did not perform their duties.

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
C
9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

31st Oct at 2pm in Taipan. While I was on my left side turning in slowly to park my car at the parking lot infront of Berry's, this Malay rider of J&T came so fast on my right n swayed his bike to scare me and almost hit my Honda City car. His bike no is BNY 5766. He stopped his bike and crossed over to the other side to Big Pharmacy. I took a picture of...

View 0 more photos
Read full review of J&T Express
ComplaintsBoard
G
7:55 am EDT

J&T Express Delivery timings.

tracker # [protected]

order place - tiktok

Kindly clarify how come your riders - the one who is deciding to rescheduled the delivery of my parcel? this is not the first time i ordered from tiktok. but this is kinda disappointing on my part -i can consider it once of twice, but for the third time? kindly cancel it as i dont have time dealing wit the same issue! thankyou

Read full review of J&T Express
Hide full review
ComplaintsBoard
W
2:02 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

J&T Express My item not received but it written delivered

Yesterday 9.02am my oarcel was out for delivery. Im waiting till late night but there's no carier come to deliver my parcel. Then this morning I checked it written delivered. When I check receipient information (picture), there was not my house. Its look like some kind office. There was a man wearing soldier uniform. I call jnt sibu 304, call hotline, whatsapp but no pick up phone call and no reply chat. Very disappointed!

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
M
11:32 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

J&T Express Wrong items received, poor packaging

Tracking Number: [protected]

Date: October 20, 2023

Complain:

Wrong items received and damaged due to poor packaging/handling.

I contacted customer service 3 times (October 20, 23, 25) unfortunately no update since then. As per text message, can directly message them but no reply. (+63 [protected], [protected]). All promises from the agents.

Please do the necessary action urgently. Otherwise, I have no option but to report to DTI.

Claimed loss: Php 799.00

Desired outcome: Please refund.

Read full review of J&T Express
Hide full review
ComplaintsBoard
I
10:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To Whom It May Concern; I am writing to bring to your attention a highly unsatisfactory experience I had with one of your JNT riders who delivered a parcel to my address on [Date]. I must express my deep disappointment and frustration with the way the situation was handled by your employee. On [Date], I was expecting a parcel delivery from JNT Expre...

View 0 more photos
Read full review of J&T Express
ComplaintsBoard
D
12:45 am EDT

J&T Express Staff lying about my parcel

Parcel never been received yet the staff told me that they already deliver the parcel but to the wrong house. But i'd checked in the system that it have been delivered at CDC PAPAR 307 WEST COAST DIVISION. I wanted a refund and i will lodge a police report. Thank you.

tracking id :[protected]

Receiver name : debbie dynella

Address: w.p.k kg bungug 89600 papar sabah

Contact no: [protected]/[protected]

Desired outcome: Please return my parcel as it cost me more that rm250.00 for the item itself exclude the shipping fee. And i want an apology from the staff!

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
E
8:05 am EDT

J&T Express The staff was rude

J&T Telupid, Sabah. The staff was very rude when I complaint why they send me whatsapp to pick my parcel at 6.45pm (14.10.2023) when the store is already closed at 5pm. Because its stated there, the parcel will be return on 16th. So I got less than 3 days when I suppose got 3 days to collect my parcel. The staff replied me very rudely. Evidence as attached. Tq

Desired outcome: It would be the best outcome if the staff just inform us during their office our and include that particular day as 3 days to collect the parcel. Not whatsapp us during the night and assume its day 1.

Read full review of J&T Express
Hide full review
ComplaintsBoard
T
1:16 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

J&T Express Delivery and ride staff

I have received a message f from J&T every day for a week that my parcel will be delivered. Drivers have cancelled without contacting me and others have put down that they could not contact me even though I have SPOKEN to them in the phone and sent my locations. The once I called today told me it was my job to ring him to tell him to deliver my parcel which it is not my job to do. I had a message saying he was the one who was going to be delivering the parcel. The driver was VERY rude and hung up on me. The parcel has been out for delivery since Saturday in the city and it is yet to arrive.

Desired outcome: I just want want parcel delivered. The estimated delivery time has now passed.

Read full review of J&T Express
Hide full review
ComplaintsBoard
R
2:03 am EDT

J&T Express Service

The driver is rude . this is not first time , it has been happened to my sister as well. I was not at home she said parcel has been delivered so i asked proof where she kept , atleast she can say that i pass to someone at home, instead she said call tyour house and check with high tone. She is really very rude.

If there is any proof updated in shoppee i wouldnt complaint she didnt as soon as she delivered yet when i ask for it, she voice note and say what you asking for delivery proof ? what proof ? Please take action on this rude driver. Everyone is working for their future and to live but these kind of people should have receive atleat a warning letter. thank you very much

Driver name : Amala

contact number she texted me : [protected]

Desired outcome: I would appreciate the management take action and she could change her rude attitude. I did appreciate a response from what action has been taken.

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
H
1:21 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

J&T Express Truck driver

One of the truck driver at the Samariang Aman J&T, Kuching claimed to have reached my house yesterday but our house CCTV didn't catch any J&T courier truck outside the house. He then claimed that he called me but auto reject when I didn't even receive any calls or did I turn on the auto reject option unless he is a scammer.

Lastly the customer service here is terrible. Like if they do not want a job I am sure there are honest people who would want a job.

Please do take action as I have always used J&T and being a leading courier service provider. I'm sure you'd want to uphold it to a certain standard.

In the midst of my crisis, your workers were having a jolly lunch.

Desired outcome: Fire the incompent lying worker

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
R
11:02 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Due to their improper practices, I have a brother-in-law who works as an on-call rider. On September 29, 2023, a deduction of 677 Pesos was made from his salary. They claimed that this deduction was due to an incomplete amount he had remitted on September 22, 2023. However, they only notified my brother-in-law of the specific amount nearly 7 days later...

View 0 more photos
Read full review of J&T Express
ComplaintsBoard
L
12:24 pm EDT

J&T Express Received faulty products and they won't refund me

Last February 2023 I received a faulty item from an online shop, it was a drone and want to return the item And contacted j&t customer service, but no action from their side. because it was cash on delivery I tried to return it because it was clearly a scam. but the j&t customer service told me not to and wait what their investigation will come up to and I bet there is none. receiving a faulty item and the seller just blocked me instantly after the driver delivered it is clearly a scam. I have contacted them multiple times but until now I haven't received my refund or any communication from j&t.

Desired outcome: I want a refund for my items and let them block that seller for doing transaction, unfortunately the seller scammed other people to.

Read full review of J&T Express
View 0 more photos
Hide full review

J&T Express Reviews 0

Looks like J&T Express has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent J&T Express, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

How to file a complaint about J&T Express?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

Overview of J&T Express complaint handling

J&T Express reviews first appeared on Complaints Board on Sep 30, 2019. The latest review Shopee parcel was posted on Jul 10, 2024. The latest complaint Mga tinatamad na rider kase di sila makakakota sa cod was resolved on Aug 22, 2021. J&T Express has an average consumer rating of 1 stars from 1920 reviews. J&T Express has resolved 3 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
69 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. J&T Express Contacts

  2. J&T Express phone numbers
    1300 809 000
    1300 809 000
    Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number
    Malaysia
    1900 1088
    1900 1088
    Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone number
    Vietnam
    +60 392 129 660
    +60 392 129 660
    Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number
    Malaysia
    +62 218 066 1888
    +62 218 066 1888
    Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number
    Indonesia
    +63 289 111 888
    +63 289 111 888
    Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number
    Philippines
    More phone numbers
  3. J&T Express emails
  4. J&T Express address
    19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
  5. J&T Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.