J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Complaint regarding delivery service
Dear J&T, I hope this letter finds you well. I am writing to express my deep dissatisfaction and frustration with the recent experience I had with J&T Express in relation to the delivery of my parcel, with tracking number [protected]. I believe it is essential to bring this matter to your attention as a loyal customer, in the hope that it can be resolved...
Parcel stuck at J&T Shah Alam Gateway
The parcel stuck at J&T Shah Alam Gateway since 14/9 and no any update on parcel delivery.
There a lot of stoled issue at this inbound too, this time my item price a lot sir so that i file a complaint here. i will go to police station to make a protection report for my parcel, i also screenshot this chat to make a prove as i reported to your HQ, so i dont hesistate to make further action due to your service!
Services your payment is not protected by j&t I hope they will return my money.
I received and paid 802 pesos parcel delivery from j&t today. I found out that I have no order coming from Tiktok seller. I thought it was from shopee coz im expecting order anytime this week. When I opened my parcel it is just a used cellphone case. The rider did not return my money coz he already click the POD. Na scam talaga ako ng tiktok 🤬 wtf….tiktok scammer knows my complete name and address how come? My account is private… be extra careful next time when accepting delivery from j&t lesson learned 😞
Desired outcome: Waiting feedback from j&t until nxt week. I’ve already filed complaint this afternoon.
M/A Store PH
Good morning, I am Redem Paul M. Yap
College teacher here in Davao City one of the victims in scam.
I saw the item in facebook.
Please review this store immediately
([protected])
Address: pampanga, floridablanca, pampanga, santo rosario (malabo)
To davao del sur davao city, sitio eskwela moraga compound, brgy catalunan grande davao city
Order number:[protected]
Item:smart watch
Date: 2023-09-17
820-a001 00
3pcs
Weight 0.1g
Cod 900 pesos
Victim citizen
Redem paul m. Yap, lpt
College instructor
[protected]
This store (m/a store ph) is a scam
Desired outcome: CONCERN CETIZINE PLS BLOCK THIS COMPANY AND NEVER DO IT AGAIN TO DELIVER. AND REFUND MY MONEY IF POSSIBLE 900 PESOS
Parcel
Parcel yang saya terima telah dikoyakkan oleh courier , dan juga barang yang saya order telah dicuri/hilang ( foundation/makeup) cuma ditinggalkan free gift sahaja . Parcel saya juga stuck beberapa hari , selepas saya terima parcel yang saya order pada 6/sept/2023 dan akhirnya sampai pada 17/sept/2023 saya telah mendapati parcel saya telah dikoyakkan dan...
Read full review of J&T ExpressI have got two products together with one delivery from your courier agent id:jts206971.. Package :jte000178573182
The product recieved is a mixi and mug thermostat charger.The thermostat is not getting charged or the blue light is not continously on while charging.The slot used to make hot coffee also not working.Its taking too much time to do that process.The procedure for using the product is not given in any manual.I need to return back the product if its not working.
Desired outcome: IF THE PRODUCT IS NOT WORKING NEED TO CHANGE WITH NEW
Delivery driver Chrstn Quijado
Good day!
I would like to file a complaint to the delivery driver Chrstn Quijado who delivered my item today. He was upset as he could not find my address. He was in a different house and told me over the phone that "next time ma'am ha ayaw pag gamit og laing address" (next time ma'am do not use a different address) GAGO ka pala! Of all courier drivers, you're the only one who CAN'T find our address. The NERVE to tell me to not use a different address! So what do you think our address should be?! Should I ask you and get permission what should be our right address from you?!
I hope you'll sort this out cause I DON'T WANT HIM to deliver any item to our residence as I'm constantly purchasing with Shopee. EVER AGAIN!
The bank, light and water company can find our address except him! If he doesn't know then he could have asked nicely instead of saying RUDE and being DIRESPECTFUL!
TERRIBLE!
Desired outcome: DO NOT LET HIM DELIVER ANY PARCEL TO OUR ADDRESS IF YOU STILL WANT TO KEEP HIM AS A DELIVERY DRIVER THAT IS BEING RUDE AND DISRESPECTFUL!
Item delivered is insecured.
At 2.17pm Friday 15/9, i received message from J&T service that my item is ready for deliver (hp no [protected]). The the courier sent me photo of the items but put it at the unsafe spot that open for theft (refer photo). I immediately replied text that i’m outside and it cannot be put like that but no response received until now (2.38pm). I mentioned that it is not acceptable and deemed unsafe and still no reply. Since i am yet to see my item, the liability and accountability still not transfered to me. Please be informed and please tell your courier to be more vigilent and having common sense on matters like this. For small item, i have no issue to hide it properly at the door but this one is exceptional. Thanks.
Desired outcome: Since i am yet to see my item, the liability and accountability still not transfered to me. Please be informed and please tell your courier to be more vigilent and having common sense on matters like this.
Kehilangan sehelai inner jabatan
Pada 5/9/2023 saya telah menerima parcel dlm keadaan bungkusan seperti telah dibuka. Setelah melihat gambar parcel sebelum pengeposan saya dapati memang berlaku pencerobohan barangan saya. Saya juga dapati salah satu inner jabatan hilang. Sepatutnya sy menerima 25 helai tetapi hanya 24 helai yg ada didalam parcel. Sy juga telah btanya dgn pihak pengirim memang jumlah yg dihantar adalh 25 helai. Saya harap pihak tuan dapat mengambil maklum perkara ini kerana sy telah mengalami kerugian. Berlakulah jujur kerana barangan tersebut adalah hak orang lain. Sekian terima kasih.
Desired outcome: Please refund. I’d appreciate a response from your company.
Attitude of the J&T Rider: Jamaica Velasco (Manila)
I got my parcel after the 3rd attempt of delivery. In the first attempt, I was at our school (med school) for whole day (8 am - 5 pm) so I wasn’t able to answer ALL THE RIDER’S calls. We were having a discussion from 8-12, and my lunch break was only from 12-1 pm. The rider called again but I wasn’t able to answer it because we were in the laboratory. I...
Read full review of J&T ExpressRider delivery
August 30, 2023 7:30pm
I received a text from j&t na idedeliver yung parcel ko. Mga 8pm considered na gabi na, tumawag yung rider na oras na ng pahinga. Yung boyfriend ko yung nakasagot sa tawag na yun, kasi may ginagawa ako that time, but the rider was sarcastic di na sinabi yung about sa parcel na idedeliver mali ang pag approach nya. Nakakasira ng relasyon eh. Dis oras pa ng gabi tatawag pa, pwede naman sigurong ipagpabukas na. Can I ask, hanggang anong ba dapat ideliver yung isang parcel?
Desired outcome: Sagutin nyo yung tanong ko,if hanggang what time dapat yung pagdeliver? And sana pagsabihan yung mga rider na wag ng tumawag na alam nila na gabi na.
Parcel
I purchased the item on shopee but J&T express drivers didn't deliver my parcel for 3 day,I did call up to J&T express customer service, regarding my parcel and they said will inform driver,and also told customer service to inform driver that I'm not around can leave it on the window or doorstep,but the driver didn't do so,and I check the status that unsuccessful delivery,I was shock ,next day I call up customer service again my parcel,also told me the same thing will follow up and inform the driver,but customer service told me that driver got call me but I didn't receive any call from driver ,but till now I'm still not received my 2 parcel,
Desired outcome: 1st parcel Out of delivery on 30th Aug2nd parcel out of delivery 31st august
J & T Delivery Rider is extorting extra delivery fees to recipients
August 17, 2023 at 1:00 pm a Delivery rider from J & T delivered a parcel from Shopee at Cainta Green Park Village, Barangay San Isidro, Cainta Rizal.
Delivery Rider is Romeo Sibayan
Parcel is at P980 only. Delivery rider is asking for P1,030 or an additional 50 pesos from delivery fee. According to the Delivery rider it is an additional fee requested by the village. Upon asking the guardhouse, this is a one time payment upon entrance of the courier.
The courier, Romeo Sibayan is asking an additional P50 pesos to EACH his delivery parcels to ALL the homeowners with orders within the village. He is making the P50 entrance as an alibi to ask ALL the homeowners with parcels an additional P50 per parcel.
If he was delivering to 50 homes, that would equate to P2,500 of unaccounted extra delivery fee.
This is a clear case of fraud and extortion from this J & T rider and a bad representation for your company.
Desired outcome: Penalize this delivery rider for extortion.
Complaining for the wrong parcel I received.
Good Day!
I am writing this letter to bring your attention that I was scammed with the product I received from the seller "Figlia" which was delivered last August 15, 2023. I ordered a black school shoes and it so happened the item I received was 2 pair of sandals with damage. I am so disappointed. I am asking a help from your good office that to contact the seller and give back my refund amounting P1299. (One thousand two hundred ninety-nine). I already returned the item last August 16,2023 at one your satelite here in Cebu City, specifically at Lahug, Cebu City.
I have been a regular client of your business. I am looking forward for instantaneous action with regard this issue.
Yours Sincerely
MA. TERESA Y. LIDON
Complainant
Desired outcome: Please refund the amount I paid for the wrong parcel .
Incorrect order
I would like to make complain regarding Order no. [protected] which was delivered in 05 August. A certain May with a handphone number [protected] in 03 May at 0247pm called and asked if I want to proceed with my order and I said yes. I paid PHP1,200 to J&T rider and only got 2 x 500grams instead of 4 x 1kilos. Missing 3kilos.
Pls help to assist and investigate the problem.
Thank you.
Mary Ann A. Jose
[protected]
38 Baltazar St, 10th Avenue Grace Park Caloocan City Philippines, 1400
Desired outcome: Please refund the PHP900 or deliver the missing 3kilos of Graniola Mized Nuts
No secondary delivery attempts made.
My parcel was to be delivered last August 11, 2023, but I was unable to receive the parcel because I was away. I received a text message on August 13, 2023 at around 9 PM that my parcel was going to be delivered. By August 14, 2023, I received the same text message. To my surprise, Shopee notified me that the parcel will be returned to the Sender. This infuriated me as the rider did not make any delivery attempts nor contacted me.
Desired outcome: I hope you reprimand this kind of behaviour of some of your riders because this is a common thing for them to do as they can receive some sort of commission by returning it to the sender.
Rider accused receiver is unreasonable
My order was out for delivery on Aug 2, 2023. I have already received a text message stating that I should prepare the exact amount. That being said, I am clearly reachable. I waited the whole day but nothing arrived and I didn't hear anything from the rider. When I checked the status on shopee, it stated that I was unreasonable. There was never an attempt to reach me. This is unlawful and it's muddying my credibility. I am also confused because the name of the rider was different in the app and in the message that I received.
Desired outcome: I would like the rider to be held responsible and apologize for his actions. Please properly orient your employees.
Frame
I posted this parcel on 28th july at J&T Bayan baru around 3 PM something.. J&T has caused my glass frame parcel broken due to carelessness of handling it with care even though it has been wrapped and sticked with “FRAGILE” stickers. Pls do something about this. This frame is priceless because it is a one time degree convocation photo frame. J&T please be responsible about this before I take FURTHER ACTION.
Desired outcome: Please refund
Di mana keberadaan bungkusan yang dikirim atas Nama saya???
Saya beli baju dari seller Kota Samarahan pada 22hb 7 dan dia bagi free gift crown..setelah buat payment seller terus pergi jnt drop point DP Kota Samarahan 01.Pada jam 6.45pm parcel inbound kat gateway SWK_Gateway. Pd 24hb 7 jam 3.34pm parcel inbound gateway Air Kuching 501. 26hb 7 sampai 31hb 7 parcel masih on hold. Hari ni 1hb 8 saya call careline jnt, diorang cakap bungkusan tak dapat pelepasan kastam, dia Tanya apa dalam bungkusan tu saya kata baju Dan crown. Dia Tanya crown tu besi ka, saya kata x pasti. Dia cakap mungkin sebab tu x lepas. Sampai seller cari kat kastam Kargo airport Kuching dan warehouse pun diorng tak tahu apa-apa. Sekurang-kurangnya maklumkan kepada penggirim sekiranya ada masalah pada bungkusan yang dipos.Ini check kat track on hold sampai tarikh 31hb 7 saja. Jadi Hari ni bungkusan tu dah ke mana perginya? Kat track jnt pun tak update. Sudahlah saya memerlukan baju tu untuk event 10hb 8, jadi pula macam ni memang kecewa sangat dengan service.
Desired outcome: Saya akan menghargai sekiranya mendapat jawapan .
Someone misrepresent as j and t express customer service
I, Tang Pui San, received a phone call from [protected], Puan Aida, Senior Staff, claiming from J&T Express Kuantan, that I despatch a courier parcel from Kuantan address,119, Lorong Seri Terumtum 93, Taman Yau,25100 to En Mohd Shafik b Ali at 10, Jalan Kolam Air2, Jalan Ipoh,41200 Kuala Lumpur.
Puan Aida informed me the parcel contain 1 IC and 4 ATM Card, which I do not know and did not send any such item.
Please look into this seriously as I suspect your company name been misuse for bad reason.
I will lodge police report on this.
My contact number is [protected].
Desired outcome: Investigation
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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