J&T Express review: J&T Rider

To Whom It May Concern;

I am writing to bring to your attention a highly unsatisfactory experience I had with one of your JNT riders who delivered a parcel to my address on [Date]. I must express my deep disappointment and frustration with the way the situation was handled by your employee.

On [Date], I was expecting a parcel delivery from JNT Express, which was scheduled for "Cash on Delivery" payment. Typically, I would receive a text message from JNT notifying me about the impending delivery, but to my surprise, I did not receive any such message. Consequently, I did not leave any cash with the security guards as I was unaware that the parcel would be delivered that day.

Upon the JNT rider's arrival, I inquired if it would be possible to make the payment through GCash, and he agreed to this alternative payment method. However, the rider only shared the name of the account to which I should send the payment, failing to provide the essential account number.

I attempted to make the payment using the provided name, but it quickly became apparent that the account was not registered on GCash. As a result, I reached out to the rider, via text, requesting the correct GCash account number. Despite my attempts to resolve the issue promptly, he did not respond to my messages.

In my frustration, I conveyed my anger to the rider and, in the heat of the moment, threatened to report his unprofessional behavior to JNT. The rider's uncooperative attitude and aggression during our conversation only added to my frustration and disappointment.

Furthermore, I regret to inform you that upon inspecting the contents of the parcel, I discovered that it was not what I had ordered. This situation indicates that my delivery was part of a scam, and I request that you assist me in identifying the individual who used your delivery service to perpetrate this fraudulent act. The scam order and the ensuing complications with the rider added to my anger and distress. Please see the attached picture for the tracking number of the parcel.

I kindly request that you investigate this matter and take appropriate action to ensure such incidents do not happen in the future. I also hope that you can provide me with a resolution to the issue of my undelivered parcel and assist in identifying the party responsible for the scam order.

I believe it is essential for JNT Express to maintain its reputation for providing reliable and courteous service to its customers and to take a strong stance against fraudulent activities that misuse your services. I trust that you will handle this complaint promptly and professionally.

I look forward to your prompt response and resolution to this matter.

Thank you.

Kind regards,

Iris Gayle Javier-Viray

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