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J&T Express
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J&T Express Complaints 1920

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W
2:23 pm EDT

J&T Express My purchases who uses j&t all showed unsuccessful delivery attempt

[protected] - not received (LDC B. KEMUNING 606, sit on this warehouse from 1st til now, stated attempted delivery but all lies, my office working hours 8am - 10pm, no calls also).

[protected] - not received (LDC B. KEMUNING 606, this new parcel also, stated attempted delivery but all lies, never call also.

[protected] - received (CDC B. Kemuning 306, sit on this warehouse from 7th - 17th only deliver).

Please do something, all my parcel that handling by other courier company never have this problem, all can get within 4 days.

Desired outcome: Pls check this 2 warehouses, previous no problem, they didn't receive customer complaint, they won't deliver? saying "attempted delivery failed" is unacceptable.

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L
5:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Driver block my vehicle and threaten me

J&T Express Simpang Ampat PEN004, 33, Lorong Tangling Indah 1, Taman Tangling Indah, 14100 Simpang Ampat, Pulau Pinang, Just Now 4.45pm, 8/4/2022, I park in front of JNT and ship my parcel, after that, I buy coffee at next door, After I came out to take my car, my car is blocked by Vew4670, the driver come out and shout to me that this is his packing, by the way, there is no cone that stop other to park. I feel my life is threatening, is this how JNT Worker treat customer?... If it is thier private packing, please place the cone to prevent JNT Customer to park please... Insist don't want to move the van, please take action to the driver...

Desired outcome: Their Kind of Driver shouldn't be your employees, might threatening to others' life as well in the future,

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S
10:09 pm EDT

J&T Express Shipping.

Dear J n T,

Why my parcel hold at Penang gateways from last Tuesday.

I scare my plant will die before reach to my customer. Why so slow?

I used your service to ensure my parcel safely arrived.

Tracking Number: [protected]

Date submit parcel: 03/04/2022

Sunway branch.

Desired outcome: Please arrange my parcel

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J
10:07 pm EDT

J&T Express Delivery

untill today 8/4/2022 still no update!

already call customer service still no take action!just say already make report!

please do better service for customer

jnt is verry verry bad service!

please update your company service!

thank you!

Tracking Number: [protected]

Courier Company: J&T Express

==================================

6 Apr 04:26 AM - Inbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)

6 Apr 04:26 AM - Inbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)

6 Apr 12:08 AM - Inbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)

5 Apr 01:19 PM - Outbound (Drop Point CDC BAYAN LEPAS 301 - DAERAH BARAT DAYA PULAU PINANG)

5 Apr 01:17 PM - On Hold - Routing code is wrong (Drop Point CDC BAYAN LEPAS 301 - DAERAH BARAT DAYA PULAU PINANG)

5 Apr 07:26 AM - Inbound (Drop Point CDC BAYAN LEPAS 301 - DAERAH BARAT DAYA PULAU PINANG)

5 Apr 01:28 AM - Outbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)

4 Apr 10:53 PM - Inbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)

4 Apr 09:56 PM - Outbound (Drop Point PCP MESRA JAYA 402 - DAERAH SEBERANG PERAI UTARA)

4 Apr 06:47 PM - Picked Up (Drop Point PCP MESRA JAYA 402 - DAERAH SEBERANG PERAI UTARA)

==================================

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Janet Foo 于 2022年4月6日周三 上午3:56写道:

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ICe1
US
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May 04, 2023 2:06 am EDT

same situation. any ideas?

A
A
Aida90
Padang Besar, MY
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Mar 31, 2023 10:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

why parcel when arrived J&T seberang perai tengah always stuck long time. Try to call careline many times but nobody answer. Very disappointed. We buy the item and want it to arrive asap not to stuck at your place!

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N
1:09 am EDT

J&T Express I'm reporting for bad attitude of your rider.

This happen today April 7, 2022, 10:52am. I received a call from your rider that he's already delivering my parcel. Unfortunately, I won't be able to receive the parcel because I'm at work so I politely ask him if he could deliver it at our office but he's already yelling at me and want my mother in law that is in the house to pay for the delivery. I also said that I could pay for more because he's asking for extra payment because my office is to far that's what he said but its not. His name is Michael John Tadifa. This happen at Canaoay and PAgdalagan Norte La Union. Please take an immediate action to this. Your rider doesn't have courtesy!

Desired outcome: I would like an apology from him

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N
nurul najwa
US
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Apr 09, 2022 6:41 pm EDT

why my parcels not delivered and j&t return it back to the shop ?

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S
10:03 pm EDT

J&T Express So hard to reach your agent? Pending parcel update

I wanted to follow up on my parcel that had been cancelled courier/delay/ return back to transit centre after item has been delivered at drop point cdc meru.

Tracking number : [protected]

Your agent is all unreachable. When I waited, suddenly the chat ended. Thia happened again and again.

Why my item is yet to received and cancelled (reason - unable to reach receiver, when nobody ever tryna contact me?)

Thanks.

Desired outcome: I WANT THE UPDATE ON MY PARCEL AND DELIVER IT ASAP

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S
7:39 pm EDT

J&T Express Barang lambat sampai!

Berapa lama nak peram barang? Shipping dari Sabah ke labuan sahaja?

Desired outcome: Hantar la cepat kenapa lambat sgt bukan jauh pun buat apa lagi transit2 Sabah to labuan sj pun!

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Z
5:53 pm EDT

J&T Express J&T guy asking for extra money in a very compelling manner

On 6/4, the J&T courier guy delivered our parcel with a COD charges of RM31.90. While we pay, he claimed himself to be coming from very far qand insist that we MUST pay extra in a very rude, disrespectful and compelling manner, and refused to leave us alone.

Our tracking ID is [protected]. We hope that this would not happen again to us and everyone else.

Desired outcome: We hope that the company impose some moral duty on the employee and maintain the good image of the company.

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I
8:44 am EDT

J&T Express parcel lambat dihantar

parcel saya dari 4april sampai sekarang asyik diluar waktu pejabat,kenapa ye?

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R
2:43 pm EDT

J&T Express My parcel stuck at transit center shahalam gateaway for 12 days!

Parcel saya sudah berada ni transit center shahalam gateaway, bandar: petaling outbound selama 12 hari daripada 22 March 2022. Sila check keberadaan parcel saya! dah lama saya tunggu masih tidak bergerak sehingga hari ini pada 2 April 2022

Desired outcome: i'd appreciate a response of my parcel and i want my parcel as soon as possible!

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A
3:27 am EDT

J&T Express Anonymous COD Parcel from scammer

nakatangap ako ng COD package from cavite. may sender name pero in complete, may cp no pero d makontak. sabi nung rider kelangan daw bayaran kc cod kahit d ko nmn order yun. kaya binayaran ko na. scammer po yung sender.

Desired outcome: please refund

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C
3:04 am EDT

J&T Express Your staff throw my parcel without my permission

Hai, I would like to complaint about one of your staff that throw my parcel, inside my house without asking my permission and he just sent me a video. What he did i cannot accept because it so rude and luckily my parcel was not damaged. Please make sure this thing never happens again to me or others, thank you very much

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N
1:02 am EDT

J&T Express Item Hold For Too Long

28 Mar

06:34 PM

On Hold - Out of shop/office's business hour

Drop Point LDC CYBERJAYA 615 - SEPANG

27 Mar

05:08 PM

On Hold - Out of shop/office's business hour

Drop Point LDC CYBERJAYA 615 - SEPANG

27 Mar

05:02 PM

On Hold - Out of shop/office's business hour

Drop Point LDC CYBERJAYA 615 - SEPANG

26 Mar

05:18 PM

On Hold - Out of shop/office's business hour

Drop Point LDC CYBERJAYA 615 - SEPANG

26 Mar

05:33 AM

Inbound

Drop Point LDC CYBERJAYA 615 - SEPANG

26 Mar

02:26 AM

Outbound

Transit Center SGR GATEWAY - KUALA SELANGOR

26 Mar

01:47 AM

Outbound

Transit Center SHAHALAM GATEWAY - PETALING

26 Mar

01:30 AM

Inbound

Transit Center SHAHALAM GATEWAY - PETALING

25 Mar

09:21 PM

Outbound

Transit Center SGR GATEWAY - KUALA SELANGOR

25 Mar

08:55 PM

Inbound

Transit Center SGR GATEWAY - KUALA SELANGOR

25 Mar

08:55 PM

Inbound

Transit Center SGR GATEWAY - KUALA SELANGOR

25 Mar

04:29 PM

Outbound

Drop Point DP TMN. MELATI 01 - GOMBAK

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R
4:28 pm EDT

J&T Express Delay parcel terlalu lama

Hold parcel 2 weeks

Desired outcome: Return to sender

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B
12:35 am EDT

J&T Express Delayed delivery

My seller has sent the item on 3/19 from Kota Bharu, the item is still not yet arrived or even out for delivery until today. The item keep on going back and forth from one station to another, never once attempting for delivery.

Tried chatting, the chat got cut off (chat has ended) right when I was number 1 on queue. Tried calling, also the line was cut off after I went through all the robot talking. Submitted complain also not helping.

Desired outcome: Please deliver my item

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K
2:28 am EDT

J&T Express Delivery service, Taphanhin branch, Thailand

1. The delivery service, whom used phone mobile no. [protected].

2. The Taphanhin service terminal, phone no.[protected].

3. The service center at phone no.[protected]

3.1 via trackinh sub menu.

3.2 via customer complaint sub menu.

at the delivery code : [protected]

The story :

- First I'm not received the service delivery phone no/ [protected].

due I wwork out side and charged my mobile at home.

- After that I had called back the nomber [protected] 3 times with some

interval period.

- The delivery owner phone no. [protected] were cancle my call.

- I think that he on driving and delivery. but how the calling was cancle?

- I tried to find the Tapahine service terminal from service center [protected].

- the I got Taphanhin service terminal with no.[protected].

- I tried 2 time this service terminal not received my call.

- Then I called to the service center no.[protected] again. and let her help. but look not thing happen. because I'm wait arround half a hour.

- I'm tried to call delivery man at [protected], the same thing he not received and cut my calling. (2 times tires)

- Then I tried witrh Taphanhin service terminal again. this time a lady receive

and tell to received tomorrow again.

I HAVE A QUESTION. iS THIS THE BEST SOLUTION FOR THE INTERNATIONAL SERVICE POLICY?

- The I had call service center again with complaint menu. But not thing helpfull.

The finally I failed to your service too much.

Desired outcome: 1. To be changed the Taphanhin terminal owner to other.2. improve the service condition.

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L
7:44 am EDT

J&T Express Rude rider

I have write a wrong address because of typo error so I got scold by the rider a few days ago. He called me by my phone number. When I answer to it and before I say something he has already started scolding me. He like "eh apakah nombor rumah kamu." I replied with my house number and then he goes like keep saying."eh nombor rumah sendiri kamu tak tahu ke?" it sounds very rude and he even repeted for about four times. I got no chance to speak anything and the call end up after he tell me to get my parcel myself at the parcel hub.

After I know I didn't give my correct address, I have called the hotline service for help and my parcel is reschedule to deliver. Finally I got my parcel today. So when I felt that everything is over, I received voice message from the driver at my whatsapp. He heard like didn't satisfied about my reaction. He asked "hari tu ialah kamu yang bagi alamat yang salahkan? You kan?" yes that day I have given a wrong address and I admit it. And then he asked why i'm looking so angry. I don't know what happen and why he is asking like this. It make ke feel like if i'm not happy about his service and I will be revenged or something else. What if I said I dind't happy about it? Am I gonna killed? He make me feel like treathen. His partner also throwing my parcel into my house.

I will attach the screen recording of the message between the driver and I below.

Desired outcome: I would like an explain of his behaviour. He and his partner let me having a bad day and bad experience. If I didn't get a satisfying respond, I would consider not using J&T to deliver my parcel next time.

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Update by l20
Mar 25, 2022 7:47 am EDT

screen recording

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O
1:29 am EDT

J&T Express Parcel not Received

Hi, supposedly my parcel delivered yesterday (24.3.22) but now still not received. Please send out the parcel ASAP ya. It still at J&T CDC PENAMPANG since 22 March! The tracking number is [protected]. Thank you.

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Y
10:03 pm EDT

J&T Express Delivery parcel / complain about delivery rider

First of all, my parcel was deliver to hotel but the hotel had put notice for temporary closed but the delivery rider didn’t call even arrived at the hotel. The delivery rider totally no sense of responsibility because normally delivery rider will call even have any notice. Also yesterday I’m already call customer service they will rearrange deliver my parcel again but this morning call again to customer services they said my parcel being processed send back to sender.

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8:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Product undelivered

Parcel No. [protected]

On hold in CDC Bintulu 303 since 17th March 2022 (10 days)

Parcel No. [protected]

On hold in CDC Bintulu 303 since 19th March 2022 (8 days)

Parcel No. [protected]

On hold in CDC Bintulu 303 since 23rd March 2022 (4 days)

Went to the CDC Bintulu 303 to self-collect but it's no longer exist

Desired outcome: The items are delivered as soon as possibleUpdate the items on my e-mail ([protected]@gmail.com)

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1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

Overview of J&T Express complaint handling

J&T Express reviews first appeared on Complaints Board on Sep 30, 2019. The latest review Shopee parcel was posted on Jul 10, 2024. The latest complaint Mga tinatamad na rider kase di sila makakakota sa cod was resolved on Aug 22, 2021. J&T Express has an average consumer rating of 1 stars from 1920 reviews. J&T Express has resolved 3 complaints.
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  1. J&T Express Contacts

  2. J&T Express phone numbers
    1300 809 000
    1300 809 000
    Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number
    Malaysia
    1900 1088
    1900 1088
    Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone number
    Vietnam
    +60 392 129 660
    +60 392 129 660
    Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number
    Malaysia
    +62 218 066 1888
    +62 218 066 1888
    Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number
    Indonesia
    +63 289 111 888
    +63 289 111 888
    Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number
    Philippines
    More phone numbers
  3. J&T Express emails
  4. J&T Express address
    19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
  5. J&T Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 16, 2024
  7. View all J&T Express contacts

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