J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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My purchases who uses j&t all showed unsuccessful delivery attempt
[protected] - not received (LDC B. KEMUNING 606, sit on this warehouse from 1st til now, stated attempted delivery but all lies, my office working hours 8am - 10pm, no calls also).
[protected] - not received (LDC B. KEMUNING 606, this new parcel also, stated attempted delivery but all lies, never call also.
[protected] - received (CDC B. Kemuning 306, sit on this warehouse from 7th - 17th only deliver).
Please do something, all my parcel that handling by other courier company never have this problem, all can get within 4 days.
Desired outcome: Pls check this 2 warehouses, previous no problem, they didn't receive customer complaint, they won't deliver? saying "attempted delivery failed" is unacceptable.
Driver block my vehicle and threaten me
J&T Express Simpang Ampat PEN004, 33, Lorong Tangling Indah 1, Taman Tangling Indah, 14100 Simpang Ampat, Pulau Pinang, Just Now 4.45pm, 8/4/2022, I park in front of JNT and ship my parcel, after that, I buy coffee at next door, After I came out to take my car, my car is blocked by Vew4670, the driver come out and shout to me that this is his packing, by the way, there is no cone that stop other to park. I feel my life is threatening, is this how JNT Worker treat customer?... If it is thier private packing, please place the cone to prevent JNT Customer to park please... Insist don't want to move the van, please take action to the driver...
Desired outcome: Their Kind of Driver shouldn't be your employees, might threatening to others' life as well in the future,
Shipping.
Dear J n T,
Why my parcel hold at Penang gateways from last Tuesday.
I scare my plant will die before reach to my customer. Why so slow?
I used your service to ensure my parcel safely arrived.
Tracking Number: [protected]
Date submit parcel: 03/04/2022
Sunway branch.
Desired outcome: Please arrange my parcel
Delivery
untill today 8/4/2022 still no update!
already call customer service still no take action!just say already make report!
please do better service for customer
jnt is verry verry bad service!
please update your company service!
thank you!
Tracking Number: [protected]
Courier Company: J&T Express
==================================
6 Apr 04:26 AM - Inbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)
6 Apr 04:26 AM - Inbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)
6 Apr 12:08 AM - Inbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)
5 Apr 01:19 PM - Outbound (Drop Point CDC BAYAN LEPAS 301 - DAERAH BARAT DAYA PULAU PINANG)
5 Apr 01:17 PM - On Hold - Routing code is wrong (Drop Point CDC BAYAN LEPAS 301 - DAERAH BARAT DAYA PULAU PINANG)
5 Apr 07:26 AM - Inbound (Drop Point CDC BAYAN LEPAS 301 - DAERAH BARAT DAYA PULAU PINANG)
5 Apr 01:28 AM - Outbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)
4 Apr 10:53 PM - Inbound (Transit Center PEN GATEWAY - DAERAH SEBERANG PERAI TENGAH)
4 Apr 09:56 PM - Outbound (Drop Point PCP MESRA JAYA 402 - DAERAH SEBERANG PERAI UTARA)
4 Apr 06:47 PM - Picked Up (Drop Point PCP MESRA JAYA 402 - DAERAH SEBERANG PERAI UTARA)
==================================
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Janet Foo 于 2022年4月6日周三 上午3:56写道：
显示引用文字
same situation. any ideas?
why parcel when arrived J&T seberang perai tengah always stuck long time. Try to call careline many times but nobody answer. Very disappointed. We buy the item and want it to arrive asap not to stuck at your place!
I'm reporting for bad attitude of your rider.
This happen today April 7, 2022, 10:52am. I received a call from your rider that he's already delivering my parcel. Unfortunately, I won't be able to receive the parcel because I'm at work so I politely ask him if he could deliver it at our office but he's already yelling at me and want my mother in law that is in the house to pay for the delivery. I also said that I could pay for more because he's asking for extra payment because my office is to far that's what he said but its not. His name is Michael John Tadifa. This happen at Canaoay and PAgdalagan Norte La Union. Please take an immediate action to this. Your rider doesn't have courtesy!
Desired outcome: I would like an apology from him
why my parcels not delivered and j&t return it back to the shop ?
So hard to reach your agent? Pending parcel update
I wanted to follow up on my parcel that had been cancelled courier/delay/ return back to transit centre after item has been delivered at drop point cdc meru.
Tracking number : [protected]
Your agent is all unreachable. When I waited, suddenly the chat ended. Thia happened again and again.
Why my item is yet to received and cancelled (reason - unable to reach receiver, when nobody ever tryna contact me?)
Thanks.
Desired outcome: I WANT THE UPDATE ON MY PARCEL AND DELIVER IT ASAP
Barang lambat sampai!
Berapa lama nak peram barang? Shipping dari Sabah ke labuan sahaja?
Desired outcome: Hantar la cepat kenapa lambat sgt bukan jauh pun buat apa lagi transit2 Sabah to labuan sj pun!
J&T guy asking for extra money in a very compelling manner
On 6/4, the J&T courier guy delivered our parcel with a COD charges of RM31.90. While we pay, he claimed himself to be coming from very far qand insist that we MUST pay extra in a very rude, disrespectful and compelling manner, and refused to leave us alone.
Our tracking ID is [protected]. We hope that this would not happen again to us and everyone else.
Desired outcome: We hope that the company impose some moral duty on the employee and maintain the good image of the company.
parcel lambat dihantar
parcel saya dari 4april sampai sekarang asyik diluar waktu pejabat,kenapa ye?
My parcel stuck at transit center shahalam gateaway for 12 days!
Parcel saya sudah berada ni transit center shahalam gateaway, bandar: petaling outbound selama 12 hari daripada 22 March 2022. Sila check keberadaan parcel saya! dah lama saya tunggu masih tidak bergerak sehingga hari ini pada 2 April 2022
Desired outcome: i'd appreciate a response of my parcel and i want my parcel as soon as possible!
Anonymous COD Parcel from scammer
nakatangap ako ng COD package from cavite. may sender name pero in complete, may cp no pero d makontak. sabi nung rider kelangan daw bayaran kc cod kahit d ko nmn order yun. kaya binayaran ko na. scammer po yung sender.
Desired outcome: please refund
Your staff throw my parcel without my permission
Hai, I would like to complaint about one of your staff that throw my parcel, inside my house without asking my permission and he just sent me a video. What he did i cannot accept because it so rude and luckily my parcel was not damaged. Please make sure this thing never happens again to me or others, thank you very much
Item Hold For Too Long
28 Mar
06:34 PM
On Hold - Out of shop/office's business hour
Drop Point LDC CYBERJAYA 615 - SEPANG
27 Mar
05:08 PM
On Hold - Out of shop/office's business hour
Drop Point LDC CYBERJAYA 615 - SEPANG
27 Mar
05:02 PM
On Hold - Out of shop/office's business hour
Drop Point LDC CYBERJAYA 615 - SEPANG
26 Mar
05:18 PM
On Hold - Out of shop/office's business hour
Drop Point LDC CYBERJAYA 615 - SEPANG
26 Mar
05:33 AM
Inbound
Drop Point LDC CYBERJAYA 615 - SEPANG
26 Mar
02:26 AM
Outbound
Transit Center SGR GATEWAY - KUALA SELANGOR
26 Mar
01:47 AM
Outbound
Transit Center SHAHALAM GATEWAY - PETALING
26 Mar
01:30 AM
Inbound
Transit Center SHAHALAM GATEWAY - PETALING
25 Mar
09:21 PM
Outbound
Transit Center SGR GATEWAY - KUALA SELANGOR
25 Mar
08:55 PM
Inbound
Transit Center SGR GATEWAY - KUALA SELANGOR
25 Mar
08:55 PM
Inbound
Transit Center SGR GATEWAY - KUALA SELANGOR
25 Mar
04:29 PM
Outbound
Drop Point DP TMN. MELATI 01 - GOMBAK
Delay parcel terlalu lama
Hold parcel 2 weeks
Desired outcome: Return to sender
Delayed delivery
My seller has sent the item on 3/19 from Kota Bharu, the item is still not yet arrived or even out for delivery until today. The item keep on going back and forth from one station to another, never once attempting for delivery.
Tried chatting, the chat got cut off (chat has ended) right when I was number 1 on queue. Tried calling, also the line was cut off after I went through all the robot talking. Submitted complain also not helping.
Desired outcome: Please deliver my item
Delivery service, Taphanhin branch, Thailand
1. The delivery service, whom used phone mobile no. [protected].
2. The Taphanhin service terminal, phone no.[protected].
3. The service center at phone no.[protected]
3.1 via trackinh sub menu.
3.2 via customer complaint sub menu.
at the delivery code : [protected]
The story :
- First I'm not received the service delivery phone no/ [protected].
due I wwork out side and charged my mobile at home.
- After that I had called back the nomber [protected] 3 times with some
interval period.
- The delivery owner phone no. [protected] were cancle my call.
- I think that he on driving and delivery. but how the calling was cancle?
- I tried to find the Tapahine service terminal from service center [protected].
- the I got Taphanhin service terminal with no.[protected].
- I tried 2 time this service terminal not received my call.
- Then I called to the service center no.[protected] again. and let her help. but look not thing happen. because I'm wait arround half a hour.
- I'm tried to call delivery man at [protected], the same thing he not received and cut my calling. (2 times tires)
- Then I tried witrh Taphanhin service terminal again. this time a lady receive
and tell to received tomorrow again.
I HAVE A QUESTION. iS THIS THE BEST SOLUTION FOR THE INTERNATIONAL SERVICE POLICY?
- The I had call service center again with complaint menu. But not thing helpfull.
The finally I failed to your service too much.
Desired outcome: 1. To be changed the Taphanhin terminal owner to other.2. improve the service condition.
Rude rider
I have write a wrong address because of typo error so I got scold by the rider a few days ago. He called me by my phone number. When I answer to it and before I say something he has already started scolding me. He like "eh apakah nombor rumah kamu." I replied with my house number and then he goes like keep saying."eh nombor rumah sendiri kamu tak tahu ke?" it sounds very rude and he even repeted for about four times. I got no chance to speak anything and the call end up after he tell me to get my parcel myself at the parcel hub.
After I know I didn't give my correct address, I have called the hotline service for help and my parcel is reschedule to deliver. Finally I got my parcel today. So when I felt that everything is over, I received voice message from the driver at my whatsapp. He heard like didn't satisfied about my reaction. He asked "hari tu ialah kamu yang bagi alamat yang salahkan? You kan?" yes that day I have given a wrong address and I admit it. And then he asked why i'm looking so angry. I don't know what happen and why he is asking like this. It make ke feel like if i'm not happy about his service and I will be revenged or something else. What if I said I dind't happy about it? Am I gonna killed? He make me feel like treathen. His partner also throwing my parcel into my house.
I will attach the screen recording of the message between the driver and I below.
Desired outcome: I would like an explain of his behaviour. He and his partner let me having a bad day and bad experience. If I didn't get a satisfying respond, I would consider not using J&T to deliver my parcel next time.
screen recording
Parcel not Received
Hi, supposedly my parcel delivered yesterday (24.3.22) but now still not received. Please send out the parcel ASAP ya. It still at J&T CDC PENAMPANG since 22 March! The tracking number is [protected]. Thank you.
Delivery parcel / complain about delivery rider
First of all, my parcel was deliver to hotel but the hotel had put notice for temporary closed but the delivery rider didn’t call even arrived at the hotel. The delivery rider totally no sense of responsibility because normally delivery rider will call even have any notice. Also yesterday I’m already call customer service they will rearrange deliver my parcel again but this morning call again to customer services they said my parcel being processed send back to sender.
Product undelivered
Parcel No. [protected]
On hold in CDC Bintulu 303 since 17th March 2022 (10 days)
Parcel No. [protected]
On hold in CDC Bintulu 303 since 19th March 2022 (8 days)
Parcel No. [protected]
On hold in CDC Bintulu 303 since 23rd March 2022 (4 days)
Went to the CDC Bintulu 303 to self-collect but it's no longer exist
Desired outcome: The items are delivered as soon as possibleUpdate the items on my e-mail ([protected]@gmail.com)
J&T Express Reviews 0
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- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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