J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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My parcel march 22 2022 from branded ph @ urdaneta pangasinan
Grabe 2198 binayaran ko mali nman dinala saken items at sabi na return daw sa kanila ang items ko it means wala pa dapat akong matatanggap pero bakit my natanggap ako at binayaran ko ng buo non pala hindi yon ag order ko pano po gagawin ko ayaw nman makipag tulungan ng seller😭😭😭
Desired outcome: March 22
Rip off & parcel label "fragile" been thrown
Dear J&T,my package already opened when received it. It had been twice! I dont know whats the reason but please dont open ur customer parcel.
Other than that, my parcel label "fragile" & ur staff, the dispatcher didnt even contact me or ring the bell to deliver the parcel. Instead of hand it to me,ur staff just throw my parcel inside the house with the sticker fragile. I was at home,waiting for my parcel however,when i opened the door,my parcel already been thrown inside the house. Luckily it didnt broke. This is not the first time.its been lots of time already. I dont care if ur staff throw the parcel inside the house if there is no sticker "fragile" there,but when it has the sticker "fragile" it mean u need to handle with care & dont simply throw it☹️
Desired outcome: I hope that this kind of thing wont happen again.
Day 12 and have not received the parcel
1) item was delivered on 10.3.2022 from LEMBAH SIREH, KB. Wrong address captured by LEMBAH SIREH,KB staff resulted in parcel not delivered. Item was deposited on 10.3.2022 .
2) Item arrived ARA DAMANSARA, SELANGOR on 12.3.2022. Failure of ARA DAMANSARA branch to call receiver/sender when realised parcel cannot be delivered.
3) On 19.3.2022, item was returned to YAACOBIAH, Kota Bahru. Staff from YAACOBIAH called on 20.3.2022. Correct address was provided via Whatsapp. However, as on 22.3.2022, failure of J&T YAACOBIAH, KB to ensure that the item is re-send on time.
4) Call center cannot be reached. line got cut off after waiting for close to 2 mins.
5) Complaint page (https://test.jtexpress.my/crm/register) cannot be used.
Desired outcome: Item to be delivered otherwise will claim damages at tribunal.
Lost or delay
I think the parcel is lost or delay. I posted the parcel on 28 feb but still not received it till today. The parcel is delay and still not arrived less than a month ! i hope jnt will take actions . I already make a police report
Desired outcome: if the parcel is lost i need a refund, the item is not cheap :)
Extremely Slow Delivery
I ordered an item from Shopee on 14th March 2022. The parcel was picked up by J&T on the same day. My parcel had been sitting in J&T CDC OLDTOWN 304 since 15th March.
Yesterday, (17th March), the status of the delivery was 'Parcel out For Delivery' ay 11.57am. However, I did not received the parcel. The reason given was 'Delivery attempt was unsuccessful: Cuaca Buruk'.
I was in my office in PJ for the whole day on 17th March and the weather was fine the whole day. Why did J&T claim that Cuaca Buruk? This reason given by J&T is NOT true and is therefore unacceptable.
The seller is from KL and I am in PJ and J&T need taking more than 1 week to deliver. This is extremely POOR POOR service as a delivery company.
J&T, please explain the cause of the delay.
Desired outcome: Please provide a valid reason why it takes J&T so long to delivery a simple parcel? If you cannot do the job efficiently, then please close down your company
barang sy blm trima
. teruk ny . . j&t xda call pun sy. .knp kata no sy x btul alamat xbtul. .17/3 delivery . 1 call pun xda terima. .pemalas btul delivery j&t ni. . .
Parcels
Delayed parcels until 2 weeks
Delay Too Long
Saya post sejak 12 hb, dari KL ke TRG, sampai ke harini masih tak sampai2 lagi macam barang dari oversea. Harini dah 17 hb masih alasan yang sama on hold weather?! SEDANGKAN DAH SEMINGGU TAK HUJAN PUN. KALAU DAH BUAT KERJA TU PLEASE BE PROFESIONAL. MANUSIA NI ADA OTAK BOLEH FIKIR. DEKAT BUKIT TUMBUH TU NAK HANTAR KE BANGGOL PAUH TAK JAUH PUN. NAK KERJA KE TAK NAK KERJA. JANGAN MENYUSAHKAN ORANG.
Parcel delay
Orang tunggu tak nak hantar, pastu bila takde kat rumah baru nak hantar, pastu orang suruh letak je dalam bakul pastu nak transfer duit kat dia tak nak pulak kata tak boleh, pastu kenapa sesuka hati return barang yang saya dah bayar? Tinggal nak bayar dfod kat jnt je, but why return and now on hold kat shah alam pulak? Berapa lama nak kena tunggu lagi dh dekat seminggu tunggu
Parcel Delay
Saya telah mengirim document penting Dan sebotol skincare ke alamat no 69, Jalan 6/10, Kelana Jaya, Selangor dengan perkhidmatan J&T Express PADA 10/03/2022 dengan bayaran sebanyak RM6.35. Dengan dukacitanya pihak penerima sampai 15/03/2022 tidak lagi terima parcel tersebut. Saya Cuba buat panggilan kepada syarikat J&T tetapi tidak dapat dilayani. Saya Cuba what's app kepada telifon bibit [protected] Dan beliau bagi jawapan yang tidak munasabah bahawa mereka tidak bertanggunjawab dengan penghataran. Alasan tersebut sangat tidak dapat Di terima oleh saya. Cawangan j&T yang saya terima parcel saya ialah J&T Express Sri Cemerlang 441
Parcel still on hold for a long time
My parcel stuck at cdc subang jaya 312, why my parcel still on hold until now? When is the delivery time? Before this jnt can send my parcel within 2 days. But now more than a week?
barang hold lama sangat di j&t panglima garang
no tracking
[protected]
Tidak mendapat pesanan
Assalamualaikum Saya MOHAMAD ASRIN BIN ANCILARICCI, Sila Tolong hantar barang ini dengan segera alamat yg diberi oleh shopee.. sebab d barang saya d transit sudah 4 hari .. Harap hantar dengan segera TQ☺️
No tracking:
-[protected] barang)
_[protected] Barang) BIN ANCI
Harap Delivery Smpai Rumah.. kerana saya tidak memiliki kenderaan dan tiada waktu kerana busy bekerja . Harap faham. 🗿🗿👍
Desired outcome: Harap Delivery Smpai ke Rumah.. Sila ikut alamat d SHOPEE
awb number [protected] stuck at klang sea freight not moving
9/2/22 send parcel at counter jnt tmn melawati kL
11/2/22 last updated Transit center sea gateway klang
17/2 went to counter and the staff informed parcel still there base on tracking number checking .
13/3/2022 still no update ,been calling JNT cs but the failed to resolved.
theres a few CRM applied but stlll no one calls and email me
i can be contact at [protected]
Desired outcome: my cust not happy with the situation due to long hold parcel as the parcel is belongs to her customer which is already paid the item .ive already fill up the custom immigration form together with the parcel.the item is very expensive rm243
![J&T Express - awb number [protected] stuck at klang sea freight not moving](/images/complaint/full/1350816/1647140695864654639.jpg "J&T Express - awb number [protected] stuck at klang sea freight not moving")
![J&T Express - awb number [protected] stuck at klang sea freight not moving](/images/complaint/full/1350816/1647140695684087706.jpg "J&T Express - awb number [protected] stuck at klang sea freight not moving")
![J&T Express - awb number [protected] stuck at klang sea freight not moving](/images/complaint/full/1350816/164714069521789443.jpg "J&T Express - awb number [protected] stuck at klang sea freight not moving")
Wrong route
Waybill no. : [protected]
Courier date : 02/03/2022
Deliver wrong same route without fail...
2022-03-09, wednesday
07:22 am
Load truck
Transit center pjs gateway
07:22 am
Outbound
Transit center pjs gateway
03:52 am
Inbound
Transit center pjs gateway
12:47 am
Outbound
Transit center shahalam gateway
2022-03-08, tuesday
07:35 am
Load truck
Transit center pjs gateway
07:35 am
Outbound
Transit center pjs gateway
03:21 am
Inbound
Transit center pjs gateway
2022-03-07, monday
11:41 pm
Outbound
Transit center shahalam gateway
06:23 pm
Outbound
Transit center shahalam gateway
09:26 am
Outbound
Transit center shahalam gateway
01:43 am
Outbound
Transit center pjs gateway
01:43 am
Load truck
Transit center pjs gateway
2022-03-06, sunday
11:59 pm
Inbound
Transit center pjs gateway
11:50 pm
Inbound
Transit center pjs gateway
06:20 am
Outbound
Transit center shahalam gateway
12:00 am
Outbound
Transit center pjs gateway
12:00 am
Load truck
Transit center pjs gateway
2022-03-05, saturday
04:06 am
Inbound
Transit center pjs gateway
2022-03-04, friday
06:32 am
Outbound
Transit center shahalam gateway
2022-03-03, thursday
03:27 pm
Inbound
Transit center shahalam gateway
09:31 am
Outbound
Transit center pjs gateway
09:31 am
Load truck
Transit center pjs gateway
08:04 am
Outbound
Transit center pjs gateway
08:03 am
Inbound
Transit center pjs gateway
07:40 am
Inbound
Transit center pjs gateway
2022-03-02, wednesday
08:54 pm
Outbound
Transit center ktn gateway
05:45 pm
Inbound
Transit center ktn gateway
05:00 pm
Outbound
Drop point pcp cherang 452
09:31 am
Picked up
Drop point pcp cherang 452
Desired outcome: PLEASE DELIVER, RETURN OR REFUND.
on hold parcel
kenapa suka hold parcel berminggu2? saya bayar, bukan free.. bertanggungjawab bila bekerja.. ni bukan kali pertama
Barang dah 3 hari sangkut
J&T CDC sriyaacob 302..apa masalah?mogok lagi ke?kesian la cust tunggu barang tak sampai2..sblm ni servis tip top 1st time kena kali ni..from cust jlan undan taman perling
incorrect items
Date of Receipt: March 11, 2022
Time: 8:10AM
Sender: EZ Wear Co.
Address: Pangasinan, Urdaneta City
TN: [protected]
Expected Contents: 2 jackets, 1 pants, 1 couple watch
Actual Contets Received: 3 sweatshirts
Desired outcome: Expected Contents: 2 jackets, 1 pants, 1 couple watch
Over delay delivery
I'm Iskandar from Mediven already place the order on 28 february 2022 to
Wong weng ming to
address: i-health pharmacy kampar kampar sdn bhd 87, jalan idris 31900 kampar perak.
Tracking:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Receiver don't receive their goods about 2 weeks already please fasten the delivery.
Fragile Product Broke
hi today 10March2022 one of my friend send a parcel with Fragile sticker serial no.[protected] over to me and when i receive from the looks on it the box has been damage and when i open it the product inside was broken. It was handmade Fake Floral of a Total price RM50 from my friend to given me as a surprise present but in the end disappointment and sadness is receive instead I hope that J&T Express will settle this problem properly and in the future take better care of those with Fragile Sticker Parcel so that others will not met with this kind of misfortune. Thank You Very Much！
Desired outcome: Please Reimburse the sender for the loss not only the delivery money but also the broken product thank you.
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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