J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Outbound sampai tahun depan
barang dlm selangor juga tpi nk dekat seminggu lebih mcm order barang kt china pula...tk habis ii on hold lepas dh on hold outbound pula dekat pekan meru lepas tu dh tiga hari tkde jawapan mcm mana tuuuu saya pon nk guna jugak barang tu... beli brang kt shopee lmbt tpi shopee express sampai dulu mcm mana ni jnt buat kerja? korg buat kerja tak ni
Parcel not recive for a long long time and so many time already
你们的公司应该改为慢速邮件吧，不止一次了，是超多次了，包裹需要自己去拿，那钱你们会赚，包裹却不送，这何道理?
AMPANG JAYA 302
delivery delay
Many people's packages have been in prk for many days, and they haven't solved this problem.
my parcel stuck at prk gateway and no any updates since last Thursday（already a week）
and they tell me there will be a slight delay in deliveries.
A slight delay? A week has passed
There was no flood or earthquake anywhere, and a package that could be delivered in half a day was not received in a week.
Parcel delay
Jnt LDC Puchong 601
NO. 11, JALAN TPP 5, TAMAN PERINDUSTRIAN PUTRA, 47130 PUCHONG SELANGOR.
The way number is [protected]
Parcel delay From friday 4/3/2022 until now
still stuck with same reason “on hold out of shop/office’s business hour”
My parcel stuck from 04/03/2022 until now..
Call not answered.
Everyday they updated the same thing.I dont know what's the problem.
Desired outcome: Please delivery my parcel as soon as possible
Parcel on hold too long - delay
My parcel has been shipped by the seller since 1/3/2022 from Penang. Until now my Parcel still stuck at J&T LCD Setapak 603? Already call to customer services (Monday 7 March 2022) and communicate via WA at the same day... still no action taken. My delivery address at Wangsa Maju is not far from Setapak. Please update to customer or take action ASAP, I'm also attached Tracking Chronology capture from shoppe apps and J&T Tracker for your attention.
Desired outcome: Hopefully J&T will expedite the action and very important is to update the customer.
Shopee parcels
Where are my parcels? 2 parcels ordered from shopee already 1 week arrived in j&t bintulu still undelivered. Suddenly status updated in shopee already delivered. Without any proof of delivery! Unresponsible j&t. Very lazy n even when deliver people is at home they just put on top of letterbox. What nonsense? Pls close down rather than making lot of mistakes. Those parcels are very important to us!
J&T Express - Parcel on Hold and Undelivered
3 Feb 2022 - Parcel shipped out from Drop Point DP TAMAN DESA 01
4 Feb 2022 - The parcel had arrived at CDC S.KEMBANGAN 305
5 Feb 2022 - The parcel on hold at Drop Point CDC S.KEMBANGAN 305 (Out of shop/office's business hour)
6 Feb 2022 to 7 Mar 2022 (ONE WHOLE MONTH) - The parcel on hold at Drop Point CDC S.KEMBANGAN 305 (Out of shop/office's business hour)
17 Feb 2022 to 7 Mar 2022 - Called J&T Hotline service, nobody pick up. Lodge online complaint, case number [protected], NO RESPONSE. Status of complaint: PROCESSING.
Desired outcome: REFUND IMMEDIATELY AND HIRE PEOPLE TO PROCESS COMPLAINTS AND PICK UP CALLS
Late delivery, even over 3 delivery attempt
Track no: [protected]
Reason give location close and cannot send due to pendamic. But no delivery issues from other delivery company.
4/3 failed to send
5/3 failed to send
6/3 failed to send
7/3 pendamic goblok
See my tracking no, J&T is the worst delivery company in Malaysia
Barang tak sampai sampai berapa minggu dh tunggu dok terperap dekat prk 900
Tolong amik kerjasama sikid barang tak sampai sampai prk 900 ni bermasalah
Parcel [protected] stuck at CDC Bayan Lepas 301 without updates
The parcel was posted on 3/3/2022 and the last update was on 5/3/2022. It has not been updated ever since then. I tried to self collect, but was denied at the center. What kind of joke is this? You refuse to deliver my parcel and now you refused me to collect my own parcel.
Desired outcome: Please just deliver my parcel. Take your job seriously.
![J&T Express - Parcel [protected] stuck at CDC Bayan Lepas 301 without updates](/images/complaint/full/1349030/164662909285291513.jpg "J&T Express - Parcel [protected] stuck at CDC Bayan Lepas 301 without updates")
i still didn't get my parcel yet
on 23th feb 2022 i have sent a parcel to my sister Nor Azreen Binti Rahmat,
waybill no. [protected]. today 7th mar 2022 still pending to deliver. i'm so disappointed with your services.
Desired outcome: please deliver it as soon as possible
Parcel still stuck at J&T CDC Senawang after 8 days there
I ordered something on Shopee on 25th Feb. From tracking, the item arrived at J&T CDC Senawang on 27th Feb and delivery is supposed to happen by 4th March. Today is 6th March & it still says - Parcel is in transit: J&T CDC Senawang 312.
What is going on? Is my parcel lost ?
The tracking number is [protected].
I refuse to try and self collect. This has happened before and my experience to try to self collect is horrible to say the least. The staff manning the centre can be pretty rude.
Desired outcome: I need the item delivered in good condition asap and an apology.
Overcharge
The driver charge as 560 he over charged my mother for almost 60 pesos and he did not want to give the item unless we dont give the amount he desire call me immediately.
Desired outcome: 60
Parcel [protected] shipped to wrong centre and delayed more than 13days
Parcel picked by j&t on 22nd march
26th parcel not yet reach my customer and found out shipped to wrong centre. Melaka branch help to request reroute.
27th feb to 2nd march still shown on hold and i check again they told me PRKWG site got serious covid
4th March they gave me some reason
6th March i checked again system dont hv any update and melaka. Person in charge Adeline (PRK) never reply and update me the status.
I wpuld like to reconsider whether i will be still comtinue using j&t service in future. As i hv my VIP account with J&T since 2019 till now. Quite disappointed with J&T service
Desired outcome: The parcel taken up too long my customer is not happy. He asking for refund
![J&T Express - Parcel [protected] shipped to wrong centre and delayed more than 13days](/images/complaint/full/1348820/1646546633178865999.jpg "J&T Express - Parcel [protected] shipped to wrong centre and delayed more than 13days")
Courier didn't call
My courier didn't even try calling so that I can receive my orders, he just texted me that my parcels are out for delivery and just a while ago he texted me again that my parcel is gonna be sent back to the seller.
Parcel TN are [protected] and [protected]
Courier name: John De Loreto
Courier No. [protected]
Desired outcome: Fire employee
Parcel delayed but resolved with compliment
My parcel delayed but i am happy with the service given by one of your staff. Actually i want to give him 5 stars service...he is the rider and this parcel was not under his responsibilities but he went extra miles to locate my parcel and delivered them the next day. His ID [protected]. Bravo! My parcel#[protected]
My experience with JnT Tanjong Tokong Penang is one of the best amongst other courier service.
Desired outcome: Keep up the good job. This staff is an asset
Lost item
2022-02-14, Monday
05:24 PM
Closed By Exception
Drop Point LDC KLANGJAYA 603
my item lost and they didnt update me, if item lost will you guys refund me?
Desired outcome: i would like a refund, appreciate a response, thank you.
Barang saya dah sampai dkt jnt 26feb lagi tapi sampai harini belum dihantar dkt saya.. saya urgent nak guna hm😓 tolong la perbaiki
No tracking [protected]
Order 25feb
Parcel arrived at station 26feb
parcel on hold for too longggg
hi sir,
i want to file a complaint specifically jnt cdc seri kembangan 305
the service are the worst! late delivery... on hold.. and a lot more excuses! my parcel has been stuck there in the past 2 weeks.
i hope you will look into this as soon as possible 😔
regards
My Item is on hold for 2 days because of bad weather
I just went to the j&t hub tmn melati 610 I front of royal selangor wangsa maju. They said they already close since their operation is only from 12pm till 3pm. I came there around 5 so its ok. But what is no okay is this 2 days my place started rain at 4pm and only last about 30minutes. So why do they give bad weather's as reasons for putting my pakage on hold. All I see j&t staff there just chilling.
Desired outcome: Please solve this problem for future services and send my parcel ASAP
J&T Express Reviews 0
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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