J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Hold on parcel
Parcel telah dihantar pada 23/2 akan tetapi parcel still on hold di cdc ampang jaya, no tracking [protected]. Right now dah 2/3 tau. Ini dah overdate . System dalam jadual tidak diupdate. Last update 27/3. Please handle this issues ASAP. Penerima tidak menerima sebarang parcel.
Desired outcome: Branch address : No 2 Jalan Dinar A U3/A Taman Subang Perdana
Perkhidmatan teruk jnt cdc chan sow lin 304 (bukit bintang)
Barang yg di pos tidak dihantar pada customer, saya terpaksa bayar kos return back.
jnt cdc chan sow lin 304 (bukit
bintang) tidak membuat penghantaran dn berusaha menghubungi customer menyebabkan saya rugi
Desired outcome: Wang kos return back bagi perkhidmatan yg teruk tidak perlu di bayar, jika sdh di bayar Kena refund oleh pihak jnt pada senderRujukan Tracking number :
Jnt chan sow lin memang sangat teruk, pergi tendang parcel ke shah alam dah sampai hari ke 5, ulang alik chan sow lin lepas tu shah alam balik ke chan sow lin balik . Sangat teruk
Parcel onhold on ldc setapak 603
My Parcel onhold on ldc setapak 603 since 24/2/22 till 1/3/22 & unable to contact customer service hotline. C/note : [protected]
The parcel had been on hold 24th Feb 2022
The parcel had been on hold 24th Feb 2022, There is no customer service can be contacted.
Tracking no : [protected]
same with me.. i have 4 parcel pending.. one have been refunded.still 3 to go
[protected] on hold too long
i ordered a spray gun from shopee. the seller using JNT services and start collect the item on 21st February 2022. Until now my item is still on hold in JNT SHAH ALAM GATEAWAY? people are paying for your service but yet this is what your customer get? Late delivery? I will make a complaint to special authority about this matter.
Desired outcome: Claim on items
![J&T Express - [protected] on hold too long](/images/complaint/full/1347401/1646109606508772094.jpg "J&T Express - [protected] on hold too long")
Logistic
Took weeks not delivering parcel and no one pick up phone, should be banned from operating business in such a manner
Desired outcome: Good responsible apology and respond or getting fine by authority
Late delivery
[protected] this tracking number item is taking 1 week for jnt pjs 603 to deluver.. i already lodge report many times but no action been taken. Why are you guys taking ur sweet time to deliver my item? Urgent item also u guys cant deliver even after complaint.. jnt broke my trust. Really terrible and worst pjs 603 jnt.. called no one answer my call..called cs they are nt there to help..why cnt CS instruct them to deliver my item on the same day i complaint since it is delay.. reason for item on hold is bad weather.. The weather here is pretty good..
Desired outcome: Delivery my item immediately please
Parcel on Hold and Undelivered
10 Feb 2022 - We had shipped out the parcel from Kepong
13 Feb 2022 - The parcel had arrived at CDC Kuching (1) 312 and On Hold on the same day
15 Feb 2022 - The parcel still on hold
16 Feb 2022 - The parcel still on hold
18 Feb 2022 - The parcel still on hold
21 Feb 2022 - The parcel still on hold
22 Feb 2022 - The parcel still on hold
23 Feb 2022 - The parcel still on hold (We had also call customer service, but they said will help us urge the parcel)
24 Feb 2022 - We called the customer service few times, but they didn't answer our line and direct connect to rating service part
When we reached them, they said they can help us settle within 48 hours
25 Feb 2022 - The parcel still on hold
26 Feb 2022 - The parcel still on hold
28 Feb 2022 - The parcel status still haven't update, so we had called J&T Hotline service but Sarawak cut off our line. After that, we had tried to use different office number but we also cannot reach them already
Desired outcome: The parcel can be deliver to our customer by this week.Or please return the parcel and refund to us. But we might request J&T to make a compensation, it had caused a big loss because of this parcel undelivered.
Barang di gateaway sangkut belum sampai sampai Terlalu lama
Barang sudah sampai di transit centre sbhair gateaway dari
30.Januari.2022 pada pukul 10:53 am sehingga sekarang 26.Febrari 2022 tidak ada update and barang belum sampai sampai... Tolong buat kerja bagus bagus
Desired outcome: tolong hantar barang secepat mungkin
Parcel delayed 3 days in the same branch
It was delayed 3days and still hold the parcel in the same lukut 602 branch. The reason of delay is high value parcel but no further action after complaint and even mentioned we saying is very urgent.
AWB:[protected]
Desired outcome: Please plan to delivery my urgent parcel to my customer, otherwise they will cancel my order causes my losses on this business.
Perkhidmatan buruk
Perkhidmatan di cawangan Lunas Kedah sangat mengecewakan.
penghantaran tertangguh
nombor tracking [protected]
No commitment in delivering a parcel
This is my tracking no - [protected]
Why does it take almost a month to deliver 1 item from KL to PJ? There is no change on the status since 12/2. Attempt to follow-up to your customer service is a waste of time as there is no urgency to solve this problem
Can someone update back to me whether the parcel is now deem as lost in transit. How long must I wait? Another month for the item to arrive.
Worse service I have ever encountered.
Desired outcome: Do your job... Deliver the item immediately
Delivery
J&T Express is taking too long to deliver the items i ordered. It was assigned to pick up on the 21/02/2022. Still have not received my item on the 25/02/2022.
Singapore is small how long can it take to deliver one pathetic parcel? Items collected on the 21/02/2022 enroute and arrive only on 23/02/2022 and still haven't leave warehouse until today. Seriously? Why do u leave my items in the warehouse so long ?
Desired outcome: Please response and make sure the item is being sent out at reasonable timing. Parcel within Singapore area shouldn't take longer than 2 or 3 days
Parcel [protected] not arriving and stuck there from 13 feb until today 23 feb
parcel [protected] the parcel was on hold at drop point CDC S. Kembangan 305-Petaling from 13 FEB 2022 until today 23 FEB, why the parcel is still stuck there? Is there have any workers that working there ? How long will it take to receive it? I send the parcel on 12 FEB today is 23 FEB when the parcel will arrive at the receiver?
CDC oldtown304
Bila nak hantar nya..dah masuk sebulan perap ..?.ingat beli guna daun ker?bukan pakai duit?
Carik lah alternative lain nk serah brg dgn amanah dan cerdik...
Kami ni kalau pintar kami guna jer pintu Doremon xde nya nak main post2..belukar org tunggu tau x?!
Barang hilang
Barang daripada semenanjung dah sampai di sarawak suda tapi punya lama dia stay di jnt tu tau tau ja dapat notification daripada shopee kata barang hilang. Nasib baik ada refund tapi saya pelik juga mcm mana bole hilang barang saya ada dua and dua dua tu hilang. Parent saya di semenanjung ada hantar barang ke sini, tapi belum sampai harap harap tidak hilang juga la tu. Kasi stress org jak
Desired outcome: Saya harap pihak jnt jalankan tanggungjawab and amanah utk hantar barang supaya smpai dengan selamat. Thank you
Incorrect reporting on shopee delivery
This is about J&T Express # [protected]
The parcel was recorded to be returned to sender because the delivery attempts were unsuccessful 02/18/2022 23:18. However, the customer had already received and paid for the parcel on 02/16/2022.
The customer took pictures of the parcel item and even took a picture of the J&T driver text message upon the day of delivery, The driver assigned was Dodjie Macalala.
The parcel is under Shopee COD [Cash On Delivery]. Please take note that the customer cannot receive the parcel item unless paid. However, there is screen shot proofs of the Chat between Seller and Buyer that the Buyer has already the item. Thus, the item was already fully paid. My question is - where is the payment of the item? I am the Shopee Seller.
I have escalated this concern to Shopee with Case ID: [protected].
I hope that this will be resolved.
Desired outcome: Please report to Shopee that J&T Express # [protected] was already received and paid by the customer.
Parcel [protected] went missing
My parcel sent to my customer went missing after 1week parcel hold at J&T Sungai Buluh Jeram. I want the parcel deliver to my customer because the parcel is very important item. Please find and deliver ASAP. I really appreciate that.
Desired outcome: Please find and deliver to the owner as soon as possible.
![J&T Express - Parcel [protected] went missing](/images/complaint/full/1344398/164509052783250371.jpg "J&T Express - Parcel [protected] went missing")
Parcel delay
WHAT HAPPENED TO MY PARCEL ? [protected]
Till now no feedback ?
Is J&T out of business? on hold for a month??!!!!
If you can commit to your job, please close your business here.
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.
Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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