J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Rough Delivery
I posted out the postcard with hard carboard backing and yet buyer received it in bend condition.. I even leave a sticky note telling not to bend the parcel and also got fragile sticker on the parcel! At this rate I'm just wasting money to buy cardboard and fragile stickers if courier didn't even bother delivering it nicely. I don't even mind if I can repurchase the item for buyer but the item is LIMITED 🤦🏻♀️
[protected]
PLEASE EXPLAIN WHY ON HOLD?
UP TO DATE
10/2/22 STILL ON HOLD
28/1/22 STILL ON HOLD
TO
31/1/22
2022-01-27, Thursday
06:30 PM
On Hold
Drop Point CDC S.KEMBANGAN 305
(Out of droppoint's business hour)
2022-01-26, Wednesday
08:46 PM
Outbound
Transit Center KUL GATEWAY
08:11 PM
Inbound
Transit Center KUL GATEWAY
03:51 PM
Outbound
Drop Point PCP SEKSYEN23 417
03:39 PM
Picked Up
Drop Point PCP SEKSYEN23 417
J&T CDC Manjung 304 Sangat Lambat Hantar Barang
Parcel sampai CDC 304 pada 5 Feb.
J&T pegang barang / on hold sampai Hari ni. Pegang lama² dapat dividen ke? Raya Cina pun dah habis..parcel Masih tak di hantar.
Desired outcome: Mohon hantar parcel dengan pantas
late delivery
i order a pair of shoes on 2nd feb and the date of received suppose to be today but i still didnt receive anything. From 6 feb to 8 feb its still stuck on jnt kota permai 302 . nobody picked up the call and the tracking just saying 'pending delivery" . its been 3 days . please do update the tracking status thank you.
Why on hold to long
It supposedly can delivery yesterday but till right now I checked 'on hold' 'out of shop' please delivery asap. I hope it can delivery by today. My tracking number is [protected] and right now the item is at CDC MARAN 313
Sila hantar parcel saya
PLEASE HANTAR DOCUMENT SAYA 3 MINGGU BERPERAP DI CDC 301 KUCHING
X KAN 10 KALI SALAH HANTAR
DARI 18 HB JAN 2022
[protected] DARI KK KE KUCHING
Desired outcome: PLEASE HANTAR
very late delivery
my parcel already in CDC PONTIAN 313 for more than a week! everyday always in transit, back and forth. no attempt on delivery at all. I pay your service to deliver my parcel on time, not to keep mine for a long time! what if the parcel is an important one? I have once collected my parcel myself and I think as a customer, I should not be doing that because I paid you to deliver my parcel safely to my house. Please make sure to deliver my parcel as soon as possible! I am really disappointed with your service. Not sure if want to use your service next time. Please improve!
tracking number: [protected]
Customer masih belum terima parcel [protected]
Parcel dah lama sampai dekat CDC BINTULU 303 tapi sampai sekarang dah sebelum masih belum sampai.
Tracking nombor [protected]
![J&T Express - Customer masih belum terima parcel [protected]](/images/complaint/full/1341842/1644281670217102305.jpg "J&T Express - Customer masih belum terima parcel [protected]")
![J&T Express - Customer masih belum terima parcel [protected]](/images/complaint/full/1341842/164428192534031467.jpg "J&T Express - Customer masih belum terima parcel [protected]")
CDC 303 Bintulu Service very bad. Slow delibery
On 3 Feb I went to CDC 303 to pickup parcel. Based on status my item have arrived at CDC seen 3 day ago. I had to wait 3 hour at CDC but no gave the answer. I saw the staff just walking back and forth. Laugh and talk.
The staff stated that my item had just arrived and had not been arranged. So they cannot found. I came back feeling frustrated. Now after 6 day have passed I still not received that good.
Desired outcome: Add staff and teach staff work athic. Management systems need to be changed and should be more effective.
JnT management at CDC 303 Bintulu is very bad. Always hold items for long time and day. Do not ship / deliver immediately.
Wrong product delivered
Order No: [protected]
Date of parcel received: 02/05/22 Time: 12:40 PM
Complain:
The seller deliver the wrong Item, when I try to connect with them they already blocked me. Is there any way you can help us to resolve this at least or track the seller?
Resolution: Full refund of the amount worth P2750.00
Please contact me: [protected]
Desired outcome: I would like to request a full refund of the amount and report to the seller. He/she scammed a bunch of people.
Missing Parcel
My parcel has been on hold since 15 December 2021. I tried called drop point KUL GATEWAY SETIAWANGSA but no answer. Already file complaint to J&T center, but they mention late Parcel Delay. Todate, I am still not receive back my parcel and based on tracking search my parcel is still on hold at KUL GATEWAY SETIAWANGSA. I already refunded to my customer as J&T fail to deliver the parcel. What a bad service.
Desired outcome: Please refund to me the loses.
I am facing the same [censored].
What happened did they refund u at the end?
My parcel still sailing delay at HQ-SEPUTEH from 14 Januari 2022 until now
My customer are waiting for they parcel ...it important thing in there...i hope it will be more fast...my parcel tracking number is [protected]...i hope u can approve it
servis penghantaran sangat TERUK!!!!
tolong lah perbaiki servis.. jangan la buat customers tertunggu sampai seminggu lebih nak dapat barang sedangkan seller pos hari yg sama masa oder...tolong push JNT 305/JNT 605 SERVIS SANGAT FAILLLL! FAIL!
Desired outcome: suruh rider call kalau tak dapat hantar.. bukan suka suka bagi alasan di luar waktu bekerja!!!!
Parcel was put on hold at drop point CDC TSI KEPONG 302, Kepong
my parcel has been on hold since 29 January 2022. I tried called drop point CDC TSI Kepong but no answer. Went to drop point CDC TSI Kepong on 31 January 2022 to find out and pick up the parcel and was informed that the parcel has been put in the track for delivery. Todate, I am still not receive my parcel and based on tracking search my parcel is still on hold at CDC TSI Kepong. I need my parcel urgently as I have to deliver it to my customers. I have been charged penalty for late delivery now. Please take note, if I have not heard any update by 4 February 2022, I will file complaint and claim for any losses and penalty charged to J&T
Delivery delay
Parcel tracking [protected]
Had been in transit at Jnt chow kit 310 since 28/1/2022, till now still in transit. Estimated date delivery is 1/2/022, today already 2/2/2022.
Called customer service for self collect but self collect not available for one week, ask when to deliver but apologise for high parcel volume. Then you should allow for self collect! If your side unable to cope up for delivery on estimated date!
Why such slow service? So incompetent!
Desired outcome: I would like to Jnt to expedite the delivery asap, my patience is limited.
Delayed due
My parcel arrive at JNT Bukit Bintang at 25/1/2022. until today why I didn't receive my parcel. Sangat-sangat lama barang stuck dekat sana. Dalam parcel tu ada dokumen yang perlu dihantar ke kolej saya. Sebelum-sebelum ni jnt tak pernah buat hal macam ni pon. Jangan kata barang saya hilang sudah la. Kalau boleh tolong percepatkan services.
Name- haris
No fon-[protected]
Tracking no- [protected]
Parcel delay
My parcel arrive at PCP Bukit Katil 408 at 21/1/2022. until today why I didn't receive my parcel. I try to collect at the Drop point but your staff told me my parcel not at there. So, where my parcel right now. Why until today I didn't get any news from J & T side? Why I didn't call your hotline customer service. I'm very-very unsatisfied with your service coz until today your staff cannot give me any information about my parcel. Also I have submit my complaint via your chat complain but until now I didn't receive any reply.
Here I attached you my parcel that my seller post from Kuala Lumpur on 20/1/2022. Please give me your feedback & action as soon as posibble.
Detail
Receiver : Lina (Admin Service) Proton Tahap Puncak No 9, Jalan PPBK, Pusat Perniagaan Bukit Katil, 75450 Melaka
No : [protected]
if you want to track your j&t tracking malaysia you can Check this site :https://trackscourier.com/jnt-tracking
Keep hold my parcel
I bought a item in shoppe and from a selling nearby my area . Seller send out quickly however j&t hold my parcel in their hub. I keep calling to j&t and they dun pick up . Complaint i.n FB they disable the comments, complaint in website and keep pop out the error. This make me concern about my parcel.. their service is totally worst .
Desired outcome: Send by today
Kpop Album
I just recieved my kpop album today and I was really shocked and disappointed because there are A LOT of damages on both versions that I bought especially the gold version. It wasn't like this when the seller recieved and sent the album to me. Jeez y'all need to be careful, refrain from throwing the parcels. There are a lot of fragile things in your hands. Fragile or not y'all should take care of it as if it was your own thing. Albums are expensive as hell gosh and it has a sentimental value to us.
Tracking number no update. Parcel location unknown
Tracking number is [protected].
My supplier had dropped the parcel at J&T branch Cheras on 17/01/2022.
But until today still no tracking information available.
My supplier went to the branch on 24/01/2022 morning.
The staff at the branch can't tell where is the parcel.
My parcel is important and it is valuable to me.
Please looking into this matter seriously.
Desired outcome: Find it and deliver to me ASAP!
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
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5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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