J&T Express
Reviews and Complaints

My parcel delay delivery. I want my parcel tomorrow! I go to the warehouse, then the staff jt tell me didnt find my parcel and I need to wait at home for the delivery from dispatcher.

Pada 26.09.2021 saya ada buat penghantaran sebuah beg berwarna hitam melalui perkhidmatan j&t taman damansara aliff johor
Beg tersebut perlu dihantar ke telok panglima garang, selangor
Saya telah memaklumkan kepada staff j&t berkaitan material beg tersebut yang mudah pecah (supaya lebih berhati-hati semasa dalam proses penghantaran)
Masalahnya semasa beg tersebut sampai ke penerima, beg tersebut telah pecah
Saya hendak menuntut ganti rugi

28hb last update lepas tu tak ada lagi. Boleh recheck balik di mana parcel saya. Sbb sepatutnya paling lewat hari ini. Saya nak gunakan bahan kerja saya sebelum 4hb. Let me know..

Hello,
I want a clarification on the whereabouts of my parcel : [protected]. I dropped my parcel at jnt Muar on 16/9/2021. After being on hold for more than a week at jnt cdc puchong 601, on 25/9/2021 the status changed to delivered. However, it was delivered at cdc 301. The recipient hasn't received it yet and the proof of delivery was also just an empty picture. I've tried calling the customer service countless times. I've tried calling the branch itself as well as live chat but to no avail. I'm wondering what happened to puchong cdc 301 and 601? I know I'm not the only one facing this issue. Some even said that they lost their parcels at these 2 branches.

jnt bawak raon raon kah barang saya? bersiar siar dalam sarawak

Dear sir,

Attached here with a screenshot of the parcel for your further action. It has come to my attention this parcel has arrived at the delivery centre for two days without being delivered.

Kindly look into the matter urgently and shall you need to call me for further clarification, I can be contacted at [protected].

Thank you.

Regards,
Alfred Chua
[protected]

On 23.9.2021 My parcel from @supermanmoto from shopee
- [protected] J&T Express
Items supposed to be in the parcel
1x Motocycle crossbar
1x exhaust braket

The parcel was place on the gate pillar and the parcel was open said My Grandmother
I was not at Home the crossbar is there but the box was open and the exhaust braket is missing and i suspected that the braket was stolen by the J&T personal could be the rider could me the hub staff because its very suspecious on how the parcel was Deliverd
1.why must they leave the parcel on the pillar
2.why is the photo of proof was not taken full picture because the open part is at the bottom and the picture taken the bottom part was coved up . I really cant tolerate dishonesty and the braket is only worth RM4.00, If the parcel was thorn when jnt recieved why is it still been Deliverd ?
Please la go and reset your bloody SOP and construct a more secqurity when delivering and also pls check on your staff honesty how can you have thief working in your company and the item only cost RM4.00 also wanna steal . I dont like to point fingers but because of the suspicious way how the parcel Deliverd make me suspact your team
Attached are the pic
1st pic profvided by the [protected]@t rider not a full pic 2nd parcel consition when i recieved

Please find out and who is the thief rider and come back to me asap

My parcel stuck in drop points many days, also they pass my parcel to other people without any contact or text me! And then the system just updated delivered. I contact many times and call the J&T post office but no one accepts. PLS IMPROVE YOUR SERVICES.

Barang da smpi kt ldc kuching 601.. To masih hold.. Berapa lama nk tnggu.. Smlm dtg sana dia suruh tnggu.. Kepala bana.. Bull!

hi jnt...nk tnye ni, nk peram brp lama brg sye, klau ada masalah update la kt tracking, ni buat org tertunggu2...inbound, outbound, inbound, outbound...byr mahal2 service mcm ni...fourth time dh mcm ni, tolong la perbaiki service anda ye...makin lama makin teruk..improve la skit service management tu, company dh besar, postage dh mahal, tkkn tknak improve2...

Hi! I ordered a watch and I want to receive it as soon as possible kasi baka masira na pag always nipapabalik balik ng courier. The thing is when I checked the tracker after J&T texted me the tracking number ++ the name of the rider, I waited for a call or text saying na on the way na sila para masalubong ko. Kaso nga umabot na ng gabi walang call nor text galing kay rider! Then when I checked the tracker again for my parcel it said na "the buyers phone was unattended"?! Ni hindi nagcall or nagtext yung rider so bakit ilalagay nila sa status na unattended ako? Bat parang kasalanan ko pa na walang pantawag riders nyo?!

Kenapa sy punya prcel jnt on hold...xtau lh jnt ni knapa..jgn nnti bila dh on hold tu...brg org d curi pulak..😡mmg aku xhalalkan lh...pihal shoppe ni pn satu...bgus2 cust pilih courier sibuk je nk pilij sndiri..ni guna jnt..ntah brpa lma lg nj tnggu..brg lain yg guna Poslju dh smpai..ambik masa 4 hri je...ni apa bnda.on hold ntah ke apa ntah...mnyusahkan cust ja...xtau ka org urgent nk guna brg tu ke..😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Saya mempunya dua parcel yang mana masih inbound di Bukit Bintang WPKUL Gateway sejak 25 Sept dan masih outbound dari Kuala Selangor SGR WL Gateway sejak 27 Sept. Kebiasaannya hari kedua parcel post out akan outbound from Airfreight99 untuk ke Labuan, tetapi masih lambat. Kedua dua item diperlukan dalam tempoh segera hal ini menyebabkan rutin harian saya terjejas. Dibawah saya attachekan bukti

Last 12 September 2021 my dealer was post my parcel from Kota Kemuning to Padang Rengas, Perak using J&T courier but until today I didn't received any parcel also.. It's almost going to be three weeks...

Everyday I keep on check my parcel at outbound transit center Shah Alam Gateway-Petaling on 12 September 2021..

Can I know what's the reason y I'm still not receive my parcel? Please explain it!
Please clearfy my parcel answer...

I think it's courier J&T mistaken.. Because my dealer was post the things.. Parcel where it's go❓

My item with waybill no [protected] was supposed to be received on 23 September 2021 stated in Shoppee, but until now still stuck at J&T SGR_GATEWAY from 15 September 2021. What happened to my parcel?! I hope you can solve the problem as soon as possible.

My other item arrived safely even though I ordered them later than the one that stuck at SGR_GATEWAY. I need that item to be sent fast and in good condition. Thank you.

Hello j&t services i'm here to complaining about ur services, because my item still not update the status delivery, i dont know where is my item now, i hope ur services can help me, please j&t, I really need my item urgent and this is the tracking number ([protected]).

Hello perkhidmatan j & t saya di sini untuk mengadu tentang perkhidmatan anda, kerana item saya masih belum mengemas kini penghantaran status, saya tidak tahu di mana item saya sekarang, saya harap perkhidmatan anda dapat membantu saya, tolong j & t, saya sangat memerlukan item saya segera dan ini adalah nombor penjejakan ([protected]).

Date: 26/09/2021
Tracking Numbers: [protected] & [protected]

Shopee updates indicated that parcels had been delivered, but I have not received any. The proof of delivery (picture) is NOT my house. Products had been delivered to another house.
I did not receive any calls at all despite being home the whole day.

Attached is the "Proof of delivery" from Shopee tracking. The one with Red postbox number 275 is my house. As you can see, it is totally different house.

Please refund. This is totally unprofessional and unacceptable.
Thank you.

Rider meletakkan barang yg tidak boleh terdedah kepada bahang panas di atas jalan laluan rumah

Hi Team,

My customer parcel had been hold at below J&T gateway almost a week. What happen to the parcel?

Tracking no [protected]

Parcel has departed from station J&T SGR_GATEWAY
21/09/2021 00:56
Parcel has arrived at station J&T SGR_GATEWAY
20/09/2021 20:04
Parcel has departed from station J&T DP BARU BANGI 01
20/09/2021 17:41
Parcel has been picked up by courier
20/09/2021 16:24
Sender is preparing to ship your parcel
20/09/2021 11:57

Saya suria nak complain pasal penghantaran barang ke customer saya.

Date : 25.9.2021
Jnt no : [protected]
Id shopee : 21092334wqu3pc
Address : mohd nazreen, no.23 jalan setia tropika 3/21, taman setia tropika
81200 johor bharu, johor
Tel : [protected]

Complain : customer saya terima barang kurang pada hari ini, pada jam 12:10 tgh hari tadi. Sekarang customer saya sudah klik refund dekat shopee saya.

Manager saya tak nak refund atau klik accept return sebab bukan kesalahan kami.

Tolong siasat dan selesaikan masalah ini secepat mungkin.