J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Service
Staff di Taiping Perak tidak diberikan uniform kerja yg cukup malah satu uniform pun tak dapat. Dah kerja hampir setahun tapi management bagi alasan macam macam. Tolong alert, cakap uniform melambangkan company tapi uniform pun tak sediakan
Desired outcome: Sediakan uniform pekerja setahun 2 pasang mengikut size masing masing
The parcel late delivered
I buy through shopee.. my parcels (4) already arrived at jnt301 kuching..on 16 th sept...still not received... They hold too long...pls take action ASAP. Tq
Desired outcome: JNT 301 Kuching
Charge j&t Mahal
Saya nak complaint berkaitan dengan cas yang dikenakan bila kita pos barang. Sy pernah pos barang. Barang tu tak sampai 1kg pun. Charge masa tu rm8 mcm tu je. Skrg 0.55kg sahaja tapi kenapa cas dikenakan rm12? Mahal sangat bagi saya.
COD Parcel I never ordered
TN: [protected]
Order No: [protected]
Sender: Gold Galore
Address: Not definite
Contact No.: NA
Item Description: 18K Rose Gold Bangle
Item actual received: Pixiu Black Obsidian Bracelet
Issue: Scam, receiver didn't order the item. Receiver is wondering how did this seller managed to get his personal information and address. No sender contact information.
Desired outcome: Return of Parcel and money
Service
Barang smpi dlam kdaan bgus, tapi saya suruh guna pintu pagar yang tengah kecil, sbb pagar jenis auto .. yang hantar parcel, pergi kopak kan pagar nya, habis pagar tak boleh nak tutup . terbukak pgar nya, please laaa . ape bnde punya service nie, smpai patah dah pagar nya, penghantaran mmg bagus, brg pun dlam kddaan baik, tp org yg hntr pergi kopak kan mcm nie,
Desired outcome: tolong ambik series ..perkara nie
Delivery services
J&T EXPRESS SARAWAK [Drop Point CDC Kuching 301] DELAYED MY three parcel with unreasonable due to external factor. I NEED MY PARCELS URGENT! MY THREE TRACKING NUMBERS AS APPENDED BELOW:
- 640038881091
- 620000348498047
- 620500030961926
Regards,
Ms. [protected]@Roanie Ula
Desired outcome: Speed the delivery
Delivery charge was paid by sender : Jnt delivery incharge asked for the charge RM14.85
Hi.. i was called jnt customer service for 4th times. But no status at all to rectify the complaints that i made.. Jnt Taman perindustrian Putra Puchong didn't give a call to update any till today ..even jnt customer sevice was made the report n the particular J&t was notified about the matter...I 'm so regretfull .. advice me any further action to be taken? Should i go to J&t TPP puchong ? Since J&t TPP didn't pick up the call..
Tq
Desired outcome: Get back my money RM 14.85
Parcel not yet received
Good Morning J&T,
Why my parcel of this tracking number [protected]) will stuck at Transit MYS Gateway, Klang? This Parcel stuck since 19/09/2021 at 08:04 am. How long should I wait.
I hope my parcel will arrived and delivery as soon as possible.
Thank You,
Desired outcome: I Hope My parcel will arrived and delivery as soon as possible.
Item stuck
Parcel saya masih stuck di SBH GATEWAY since 20/9/2021 dan masih tak bergerak sehingga hari ini, kebiasaannya akan bergerak ke destinasi seterusnya pada hari yang sama, saya perlukan barang dengan segera, sudahlah pickup pada seller ambik masa seminggu, ini delay pulak, dari 10/9/2021 tau. Ini saya lampirkan tracking no saya
Didnt received my parcel
My parcel got stuck at SWK GATEAWAY04, BAHAGIAN MIRI since 14 September 2021 until today, 21 September 2021. Its been a week and it didnt move at all. How many days it took for my parcel to reach Limbang? Miri and Limbang is not that far. Even my parcel from KL didnt took more than a week to arrived. I hope I will get my parcel within this week. Thank you.
have u receive ur parcel?coz mine is still in miri. perhaps still in quarantine..
Parcel sent to wrong address and wrong people
My parcel with tracking number "[protected]" was been wrongly sent to wrong address and the person in charge also never call for the dispatch center for the wrong receiving.
My receiver address stated to "No44, Jalan-3, Taman Bukit Berlian, 70200 Seremban, NSDK. While from the online proof, it was been sent to the address at Mantin Area with post code 71700 / 71750.
Courier service
Hi I have accidentally input the wrong address. The correct address is 2 mins away from the wrong address, but the driver refuses to send and is willing to bring the parcel back to the warehouse and come again tomorrow. I find this ridiculous as they have no flexibility and they are more willing to waste petrol and time and your side.
Desired outcome: Give them some flexibility, It was only 2 mins away from the wrong address by google maps
Parcel Out Delivery
Please la improve sistem korang.
Parcel Delivery 19 Sep... sampai sekarang tak hantar
sudah dua hari nak tunggu parcel out of delivery.
Delivery ke dubai ke? Dubai pun sudah sampai la aduhai🤦♀️
Kalau tak sempat hantar... kena la update reason apasal.
Owner parcel tunggu sampai takut hilang parcel la 🤦♀️ Duit beli tau bukan jatuh daripada langit woiii
Update kan kalau tak sempat hantar. Dah la under Shopee platform punya J&T 602 Ampang (Please improve system korang) aku sudah fed up la
Desired outcome: Not update system
Parcel not delivered
My parcel with awb [protected] has not yet delivered (to shah alam) since 17 august and it has been more than a month, was still in transit.
I hv the same parcel posted on the same day, sent to my customer but totally damaged. And nothing has been done to solve this. I have to refund rm150 to my customer due to this negligence done by j&t staff.
Desired outcome: Refund
I am complaining my item not yet received on the time
Not yet received on the time but I checking that item the status says already parcel have been delivered? In
I am complaining about my parcel tracking number 630449496802
My parcel tracking number 630449496802 is on hold for too long at J & T lahad datu sabah. They don't deliver to me without reasonable reason. I am very dissatisfied with your company service.
Staff attitude / service not tally as system shown.
19 Sep 21
JNT JURU CONTACT NO : [protected]
1.4.02 mnit bru update parcel out
2.4.26 call dah smpai rumah, time tu sy tkde kat rumah sbb pegi dobi ingat sempat balik dlm 30 mnit tu. then keep rider push sruh cepat ambil barang
3. ok brg dapat kt tgn pkul 5. tp update sistem pkul 7.02 mnit bru out of delivery.
4. proof penghantaran pun tak tally, rumah dekat lain snap dekat lain. yg tu maybe sy boleh faham la sbb rider nk cepat kan.
5. sy cuma tk suka attitude rider tu.
6. dah smpai rumah bru call, kita sometime bukan sempat sangat nk check sistem tiap masa.
7. push customer dan beri alasan customer lain tunggu.
[protected]
Lost parcel
Food
Saya nak buat isu. Baru baru ni saya baru saja post barang makanan. Today cust bagi feedback yg teruk sebab makann hancur. Laju memang laju. But please jangan baling2 barang orang macam tu. Saya bayar mahal untuk postage please lah. Makanan kot. 1 year sy menggunakan service jnt. But now, sy betul2 terkilang sangat. So please, jangan buat begitu lagi. Tq.!
Salam & hai...
Nk ckap skit la, , stiker fragile ni utk apa sbenarnya?untuk handle with care kn?but knapa parcel aku hancur lebur? Klau xdew stiker fragile xpela jgak, ini stiker dh letak, bubble wrap 2lapis, plastik dlam lgi 1, kotak lagi, pastu plastik j&t lgi tpi brkecai jgak parcel smpai.. Tolong la J&T, ikhlas la buat kje..
Salam & hai...
Nk ckap skit la, , stiker fragile ni utk apa sbenarnya?untuk handle with care kn?but knapa parcel aku hancur lebur? Klau xdew stiker fragile xpela jgak, ini stiker dh letak, bubble wrap 2lapis, plastik dlam lgi 1, kotak lagi, pastu plastik j&t lgi tpi brkecai jgak parcel smpai.. Tolong la J&T, ikhlas la buat kje..
Parcel tidak diterima.
Hai saya nak complaint sebab parcel saya masih tak sampai ..Tiada pergerakan bermula dari 7hb sehingga hari ini..saya sudah call sebanyak 3 kali..Tujuan saya file complaint ni adalh untuk menuntut ganti rugi..Terima kasih..
No parcel : [protected]
Order pada : 6/9/2021
Last Pergerakan parcel : 7/9/2021
Call customer service : 13/9/21, 15/9/21 & 18/9/2021..
Parcel : Barang cosmetik berharga Rm197.00..
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
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