J&T Express
Reviews and Complaints

The courier staff refused to reschedule the delivery to me - even when it was offered as an option. Been calling the office but no one picked up, emailed them as well, live chat with no one replying. What's worse is that they confirmed the status of the delivery as "delivered" when it clearly hasn't been delivered. The worst service that seems like a child's play.

Here's my problem regarding to Malaysia J&T Drop Point LDC SG PINANG 606 It's been 4 days, the item still on hold? And 11am should be business hour, but the tracking updates shows out of office's hour? My parcel been on hold in a same drop point for almost 5 days but still no update. And the runner attitude was bad, service center instead of solving my problem, they ask me to contact the runner by myself. They told me they can't do any help and ask me to call this number [protected]. I've made the call on 15th Sep and the person who answer the call told me to sent my tracking number to WhatsApp and I did what he asked, but then for 3 days I didn't receive any reply from him. No reply at all! And never pick up my call! I still didn't get my parcel until now and I hope you'll look into it. Thank you.

Aduan ini berkaitan kurier Jnt Jalan Aiport 601 Kuantan, Pahang yang tidak memuaskan..Barang yang sepatutnya dihantar sudah lama tidak dihantar pada penerima pada tempoh yang agak lama nk dekat seminggu..Saya call pihak kurier J&T Jalan Aiport 601 tetapi call tidak diangkat..Oleh itu, saya mengambil keputusan untuk call pihak kurier J&T Pahang, panggilan berjawab dan pihak tersebut berkata akan cuba untuk menghantar parcel tersebut semalam tetapi barang tetap juga tidak sampai2..Saya agak kecewa dengan servis Jnt Pahang terutamanya J&T di Jalan Aiport 601..Pihak J&T Pahang mengatakan bahawa kurier di Jalan Aiport 601 mempunyai masalah kekurangan staff tetapi sepatutnya mereka perlu inform pada penerima agar mereka tahu apa masalah yang dihadapi bukan dengan cara berdiam diri kerana perkara tersebut mendatangkan ketidakpuasan kepada penerima/customer.. Sebelum ni masalah seperti ini tidak berlaku, saya amat pelik kerana kebiasaannya dalam tempoh 3 hari barang akan sampai kerana seller post out parcel tersebut awl tetapi parcel on hold terlalu lama di J&T Jalan Aiport 601 lebih kurang nk dekat seminggu..Harap perkara ini dapat diselesaikan oleh pihak tuan/puan dan tidak berlaku perkara yang sama selepas ini..Sekian Terima Kasih

On 15/09/2021 @ 12: 58 pm, I were informed by whatsapp message and photo from J&T Express Malaysia dispatcher to inform me that there is a parcel which has arrived and put on my apartment's guard house. I am working at office and not at my apartment.

On 15/09/2021 @ 18:30 pm, after work and I back to my apartment's guard house and I unable to locate my parcel. I tried to request my parcel from the guard on duty but their answer is no idea and not their duty to take care my parcel.

On 15/09/2021 @ 19:06 pm, I have sent a whatsapp message to the said dispatcher and he replied and informed will back to my apartment's guard house to check on next day.

On 16/09/2021, I have sent a few whatsapp message to the said dispatcher but was not reply from him.

On 17/09/2021 @ 10:21 am, I have sent a whatsapp message to the said dispatcher and he has replied me that my parcel was lost.

My I know how come my parcel was delivered to me without my acknowledgement receipt and this is not 1st time on the same delivery without my acknowledgement receipt but unlucky this time my parcel is lost.

Kindly let me know who to be responsible on the above matter.

Thank you.

Barang saya yang bernumber tracking [protected] dipos melalui jnt pada 13/9/2021 dari sandakan sabah masih sangkut di DROP POINT SBAIR GATEWAY, , Saya mendapati last update dari jnt adalah 14/9/2021 ..Saya berharap pihak jnt mempercepatkan penghantaran ..Terima kasih

I have problems with this Jacky Atinen, JNT delivery driver of Cagayan de Oro when he refused to make the delivery personally. Not only that he don't even have a single peso for change. So I have to give the rest of my change to him. Ako na ang nag effort pumunta sa location niya, ako pa nalugi Please let him learn some courtesy and respect at least

I have never request send next day !
Please give me an answer !
Show me the proof that the driver call me n messsge tht I ask for send next day!

I had been waiting for my parcel since morning today, and the parcel is out for delivery at 11am, but until midnight still didn't recieve but in my Shopee apps, it shows that my parcel has been received at 12pm, the weird part is the latest info updated is at night and no one send the parcel today. The most important thing is, there is no picture to prove that they had sent to me. Every time I will be notify if my parcel is sent and in the Shopee apps, it will show the picture of that he/she sent the parcel. All the incident above happened on 16/9/21, I hope that their way of not being honest should be given a warning to prevent these incident in the future.

Shipping information

standard delivery

J&T Express : [protected]

(shopee shipment)

Dear JTExpress,

Good day!
This is to report your Delivery Rider:Joerry Soto TN:782610656289. He declined to deliver the parcel in my delivery address and instead he initiated to meet up somewhere around 300 meters from my house. My coleague went to rush in the meet up place since I cannot go personnaly to pick up since I have work and only to find out that he is not there, my colleague patiently waited for so long and then decided to go home since Rider is not there. When my colleague reached our home, Rider called and in arrogant voice yealed that person to pick up is not there! I told the Rider that colleague has been waiting to pick up the parcel. Rider is being rude saying that he wasn't there because he has a lot of errands to deliver and been arguing with me. Why can't your delivery personnel deliver in my house while he can deliver anywhere? This is not the first time I have encountered from this delivery Rider.

I believe that you can improve your service if you hire personnel with a good working attitude.

I hope that you take action regarding this concern.

Sincerely,
Sharron Manuel

Dah hampir seminggu barang tidak diterima, macam macam alasan, bad services j& t

Parcel kesana kesini tapi masih tidak dihantar ke alamat yang ditulis..tak akan lah tinggal di miri pun tidak tahu alamat dimana.aku tunggu parcel aku berapa lama sudah.

Date: 8th September 2021
Client name: Ayuni
Client number: [protected]
Description: Jenny White Palazzo
Complaint: Tracking number was given via SMS on 8th September 2021 still not found until now, 15th September 2021. Seller informed that the item can't be trace by courier which means maybe the item missing. Please find it because i need the item so much.

Your staff not delivery my parcel to my house. Their just left at store at my village their excuse is they have a lot of parcel to delivery.. And customers have to pick up by their self.. We already pay for the service. I think this is so rude and selfish.. I hope your manegement can fix this problem.. After this I think I never take your service. If this problem gonna be fix

Yesterday, when I was going to send the goods, the employee in the store sighed and gave me an unhappy expression. Then the employee told his companion not to accept my order, and his companion agreed with him.
The reason is that he is leaving work. The problem is that when I arrived, it was only 7.30PM. Didn't it mean that it was open to 8.00PM?
Why did I refuse to accept my order when I was going to send the goods at 7.30PM? If you only receive the goods at 7.30PM, why dont't close the door directly, then the customer will not be able to go in and send the goods.
The point is that the staff's attitude is very bad, which makes me very unhappy.

im waiting for normal day jnt will delivery my parcel but untill now i still didnt receive my parcel . i hope so you guys help me

Hi, I would like to know the status of my parcel 620600006671999, why its still in transit center while my another parcel (620600006506877) which have the same date of pick up from drop point swk vip already inbound to kch 301

It should be my parcel arrive yesterday, by 14 Sept. However, I did not receive the parcel yet. Your staff just missed call me for ONE TIME only, at 16:52pm. Then, just give up and updated on Shoppe application at 16:53pm that the parcel cannot be send due to the reason that my address and phone number is not complete. I did completed my address and phone number. Plus, I use the same address for my other parcel before this. So this should not be a problem for your staff to find my address. This is ridiculous.

Branch Bandar Teknologi Kajang make a very slow delivery by car or lorry. They took more than 4 days send parcel to recipient. The reason that I will always get is
1. Out of drop points business hours
2. Bad weather even the weather not raining for the all days.
3. Cannot call recipients.

What if people need urgent things with items that they buy. If the items was broken or damaged your branch will not take responsibility on the item.

Please make an improvement on you delivering services and look forward your branch and take action on your staff.

My parcel is in transit since 27.8.2021. Thank you