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J&T Express
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1.0 1920 Complaints
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J&T Express Complaints 1920

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Q
7:10 am EDT

J&T Express Parcel tak sampai ke alamat yang di beri.

Kerjasama anda amat dihargai. Kenapa parcel saya boleh sampai ke marudi sedangkan alamat batu niah. Selama ni parcel saya xda masalah . Harap dapat balik secepat mungkin . Parcel itu sangat penting untuk saya .urgent. mohon inform saya.

Nurul syaidatul qieranna
[protected]

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S
5:03 am EDT

J&T Express service

Saya tidak paham sistem kerja j&t, macam mana barang saya bole smpai ke sarawak..Sedangkan alamat sya dekat sabah, berapa lama lagi saya harus tunggu barang saya sampai ke sabah..Lepas ini minta tolong pihak j&t semak alamat betul² sebelum buat penghantaran, itu sebab gunanya alamat saya tulis untuk memudahkan pihak pengurusan buat penghantaran, jangan lah kerja sambil lewa

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P
3:18 am EDT

J&T Express delivery service is garbage

I am complaining about the incident happened to my order with Shoppe, the app said that my order is on delivery, just keep my line open for calls and txt from the rider, days have past the deliver never happened and there is no call or even message/txt on my number. But the must hurtful part is that i the system said i was unreachable, "they never called or txt me" i have signal on my phone 24hrs a day, i could even use my data at 4G". This is unacceptable in my part.

Desired outcome: I want to report this incident to have change and improve in your services

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R
1:44 am EDT

J&T Express Don't receive parcel

I don't receive my parcel it already 7 day... No update just silent.. Just stuck at the same place for 6 day.. Can't you give explain what happen it 7 day already..

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F
11:11 pm EDT

J&T Express Barang tk smpai, sudah hampir sebulan... Status skrg outbound di sbrg prai selatan, sy tinggal di sbrg prai utara

[protected]... Tracking no, item not receive... Almost 1 month...

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Z
10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Our product sent to customer damage

Condition kotak ubat capsule dlm parcel sgt teruk .

Packaging kotak ubat kemek dan koyak .

Content dlm kotak (ubat capsule) kemek dan peket itu terbuka menyebabkan ubat capsule itu terdedah, berabuk dan berdebu .

Ini menyebabkan Customer reject product yg saya jual itu . Dia minta blk refund rm110 product itu .

Zul [protected]

Desired outcome: Please refund balik kerugian sy itu

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F
3:44 am EDT

J&T Express Parcel missing

[protected]
parcel is not delivered and missing. when i check the proof of delivery yet my number is not match. [censored].

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E
12:29 am EDT

J&T Express Parcel dox/ it must be pick up but they deliver in wrong person

The parcel number
[protected]
have the documents which is impt.
Was delivered in the wrong person
the fact that me myself does not write any address of the person that will receive how come that it was delivered? The person must go to your branch and must be return but the parcel was said delivered... Please I need those document...

Please TEXT ME BEFORE YOU CALL

[protected]

Desired outcome: IMMEDIATE ACTION!!!! ASAP!!!

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N
8:41 pm EDT

J&T Express Parcel makanan tak gerak

620000333100161

620000333071224

Selamat sejahtera saya ingin membuat aduan. Sudah berapa hari parcel saya masih tak gerak2. hal ini kerana parcel itu berupa makanan iaitu kek. ia perlu dihantar segera kerana kek itu akan rosak jika melebihi 5 hari. sekarang sudah 3 hari prcel masih tak gerak2,

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C
1:39 pm EDT

J&T Express My parcel not yet delivered

Traking no.630428435427
630428435401
630417543801
630430757072
This 4 patcel not yet delivery to my custome pls help me to check what happen about this ...

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A
12:48 pm EDT

J&T Express Parcel stuck

Helo Jnt Perak, Berapa lama nak peram barang saya dekat Larut matang tu. tolong settelkan masalah ni cepat la. ni no tracking parcel saya [protected]. Saya urgent nak guna barang tu

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F
8:41 am EDT

J&T Express Daripada pagi outbound sampai sekarang takde update.

Saya nak guna barang cepat. Saya tak kisah ambil masa seminggu kalau dari luar negara. Tapi kalau dalam negara sendiri jadi macam ni. Siapa je yang tak marah? Betul kan? Saya harap pihak JnT cuba selesaikan masalah ni secepat yang mungkin. Ada ke patut saya order dari Selangor tapi sampai ke Larut Matang? Saya duduk Padang Rengas diorang dah lalu tau tempat saya. Jauh ke atas perginya apa cerita ni!

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Update by Faiz Suib
Sep 12, 2021 8:47 am EDT

Ini status barang saya.

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Update by Faiz Suib
Sep 12, 2021 8:46 am EDT

Ini maklumat barang saya.

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R
4:29 am EDT

J&T Express Flyers terbuka dan 3 barang hilang

Parcel: SPN-PEN306006
No siri: [protected]
Nama penerima: Rose Amirah binti Nawawi
Nama penghntar: PS intansyfns Empire

1. Bila parcel sampai, 3 barang hilang dari parcel
2. Sender maklumkan tiada gunakan sebarang tape JnT
3. Ada koyakan pada plastik dan ditampal dengan tape JnTExpress
4. Sebanyak 3 barang hilang, iaitu semuanya adalah produk kecantikan.
5. Saya sangat kecewa dengan keadaan ini. Saya nak dapatkan respon dari pihak JnT. Please respond me, my email: [protected]@gmail.com

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L
2:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express 630436180128

Date of incident : 3/9/2021-12/9/2021
With reference to the above tracking number given, the parcel was posted to J&T express Bayan Lepas on 30-31/8/2021. There was a mistake by the sender on the delivery address (Postcode and city). The correct postcode was 46200 Petaling Jaya. I have called call center on 3/9/2021, address has been amended and I was informed the report has been made, and parcel will be delivered to Petaling Jaya soon. Unfortunately, the corrective action has not been taken, and I have called multiple times ( 6-7 times) over 10 days, every time I called, I was informed report will be made, and the respective warehouse (sorting center) will be informed. But, the respective center has failed multiple times to scan and sort the parcel correctly. Looks like there is no point of calling call center and making report, when the warehouse could not follow up with updates and act accordingly. The parcel has been travelling back and forth Banting and Petaling Jaya for more than 10 days. I hope the authority will make an action against the J&T express Seri Kembangan and PJ Gateway branches, for failing to give the best service to the customer. I had to collect the parcel myself from Banting branch on 12/9/2021, because I have lost trust in the service. This report is made, to let the administration of J&T express be awar of the existence of such issues in your service and branches. Hope improvement can be done soon.

Thank you

Desired outcome: A better service from J&T in resolving issues

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N
7:09 pm EDT

J&T Express Service is unreachable and items is take so long time

The service can close already. The j&t center at sungai lokan (penang) is unreachable and my parcel been hold at j&t so long...most bad service among courrier which i been receive so far.

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Z
12:09 am EDT

J&T Express My parcel is being brought to different district.

The tracking number is [protected] and the postcode is 36800. It supposed to be sent to Perak Tengah district but it's being brought to Larut Matang district, PRK 900. J&T Express, please send to the right address and postcode because the parcel contains food. Which I'm afraid it might going to turn bad if it's not arrived in the nearest time. Plus, I've read reviews that parcels tend to stuck at the hub PRK 900 for a really long time. And that's not good since my parcel contains food.

Desired outcome: J&T Express can send my parcel to the right address and please pay attention to the postcode 36800.

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A
1:33 pm EDT

J&T Express Parcel got wrong way/routes.

Hello, i have made order from shopee since 09/09, and the item was from Petaling and sent to Sri Petaling, but when i check my parcel at Penang. I try remind by J&T app, but they say "Invalid Order Number" even the tracking is real. Pleasee sent me asap my parcel. Please dont take is easy, i buy with my money, not your money ! Remind the parcel man to sent my parcel asap !

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A
7:58 am EDT

J&T Express Barang dibuka

Parcel saya dibuka, dan mask hilang 2 unit. Lepastu diselotep pulak balik! Harap pekerja xjujur dipecat. Spxmy019673632418
Banyak sangat complaint pasal staf jnt buka barang staf. Tolonglah pihak pengurusan ambil tindakan. Jangan sampai syarikat anda tidak dipercayai lagiiii

Norazman
[protected]

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J
7:32 am EDT

J&T Express Runner attitude

[protected]

I have problems with the attitude of J&T runner whom covers my area. He refused to hand in my parcel to the 4th floor at my doorstep and yet asked me to get down and get it by myself. I have already let him know that I am currently pregnant and due to our current Covid condition, I prefer not to go out anywhere and this is the reason why I choose to purchase online.

This is not the first time I am facing with his bad behavioural manners. He did asked me where is my husband and I'm so mad with this question as my husband is working abroad and currently in Dubai, he-the runner should not ask me this. He should just done his job by handing me my parcel!

And as per the attachment, it was really funny to read his reason of failure to deliver at 2343hours : DILUAR WAKTU OPERASI.
Of course! It was already late at night and if it was true he did came to deliver, who on earth will open the door for him at that hour whilst the husband is not at home!

That's all!

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W
4:53 am EDT

J&T Express 620000317804462

Please kindly check your system for delivery address update.

Yesterday, I update the delivery address for this parcel in the website services "delivery address update'.

But today, the parcel is still delivered to the old address.

I am very disappointed.

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1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

Overview of J&T Express complaint handling

J&T Express reviews first appeared on Complaints Board on Sep 30, 2019. The latest review Shopee parcel was posted on Jul 10, 2024. The latest complaint Mga tinatamad na rider kase di sila makakakota sa cod was resolved on Aug 22, 2021. J&T Express has an average consumer rating of 1 stars from 1920 reviews. J&T Express has resolved 3 complaints.
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  1. J&T Express Contacts

  2. J&T Express phone numbers
    1300 809 000
    1300 809 000
    Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number
    Malaysia
    1900 1088
    1900 1088
    Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone number
    Vietnam
    +60 392 129 660
    +60 392 129 660
    Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number
    Malaysia
    +62 218 066 1888
    +62 218 066 1888
    Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number
    Indonesia
    +63 289 111 888
    +63 289 111 888
    Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number
    Philippines
    More phone numbers
  3. J&T Express emails
  4. J&T Express address
    19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
  5. J&T Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 16, 2024
  7. View all J&T Express contacts

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