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J&T Express
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1.0 1920 Complaints
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J&T Express Complaints 1920

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W
7:52 pm EDT
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J&T Express Parcels was Broken

You guys sure throw my shipment very seriously.
Even I got stick fragile stickers and you guys never care.
All 3 parcel with J&T, all broken.
Bad service ever.
Same parcel with other courier services with no issue.
Won't use your service again.

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F
12:10 am EST

J&T Express My parcel still delay

My parcel [protected] still pending from 2/6/2021 till now..

Desired outcome: I want my parcel

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F
12:53 am EDT

J&T Express PARCEL [protected] HAD BEEN STUCK FOR 7DAYS AT Drop Point CDC TMN

Parcel [protected] had been stuck for 7days at drop point cdc tmn. Melati 310, parcel tersebut adalah inai organik . Yang tak boleh melebihi 7hari dari luat peti . Mohon jasa baikkk pihak jnt untuk kawal apa masalah yg jadi drop point cdc tmn. Melati 310, last update adalah 3 september 2021 . Mohon bantuan semakan dari pihakk jnt . Jasa baikk amat sy hargai

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A
12:09 am EDT

J&T Express parcel stucked in cdc falim for few days

would you guys at least give me an exact time when are you going to send my parcel? the parcel is literally from sitiawan to ipoh but yall taking a week. and now my parcel is stucked at jnt cdc falim. please jnt do something about your workers. i need the parcel asap since its urgent. yall used to be the best courier company but what happen now? please give the service we deserved since we pay for it. thank you

Desired outcome: faster delivery and service

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N
5:55 pm EDT

J&T Express Packaging have been opened by someone and not safety and privacy share.jtexpress.my:8000/scan2/index2.php?awb=[protected]

Packaging corner area grey plastic and the bubbles wraps have been opened by someone, they folded the plastic behind used cellophane tape to stick back the corner until I didn't realize when the courierman passed to me. The courierman told me he have reported to admin & admin ask him to stick cellophane tape. I dont think this is the good reason.

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F
8:33 pm EST

J&T Express Parcel stuck

The parcel with no tracking [protected], has been no update about 3 days.

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R
4:44 am EDT

J&T Express Weight of my item and the price

I have received my item from KL to Terengganu the weigh of the box only 2 to 3 kg but at the tracking memo said it was 11.2 kg so i would like an explaination on this

Desired outcome: Hope to get refund

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D
4:45 am EDT

J&T Express My parcel is stuck at j&t prk999

I need it as soon as possible because in that parcel heve my medicine. J&t PLEASE send ASAP

Desired outcome: HURRY UP SEND MY PARCEL

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D
9:16 pm EDT

J&T Express My parcel have stuck more 20 day at shah alam

Hallo my parcel haven't reach to my friend. It stuck at shah alam please check my parcel waybill parcel is [protected].
Please confirm back your action done. Call +[protected] or email [protected]@gmail.com.

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W
1:51 pm EDT

J&T Express Parcel that's still stuck in Johor for a long time.

I don't know what happened to my parcel. It was shipped out on August 26th, but it is still there until now. I'm worried that my parcel was missing or even having a damage or broken. Please make sure that my parcel will be delivered safely as soon as possible. I've checked the tracking number every day but it seems like the parcel is still in the same place. Before this, I've never experienced this kind of problem when using J&T service but maybe it's because the overloaded parcels that it became late, but it took too long than I expected. The tracking number is [protected]. Please solve this problem. Thank you.

Desired outcome: Continue to deliver the parcel as soon as possible.

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M
6:17 am EDT

J&T Express Wrongly send package

Please come and collect back your package [protected] at my house at 14 jalan elektron U16/96A Denai Alam. The package is for 14 Jalan Elektron U16/96H Denai Alam.
I will not deliver /inform receiver about it. Your Delivery man do this mistake.
I will not to this job for J&T.

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J
2:54 am EDT

J&T Express slow

[censored]ing slow. pls kill yourself.

Desired outcome: no outcome. just stop doing your services. go sell burger at the roadside. let poslaju, ninjavan etc do the job cus u honestly suck so bad at it.

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K
1:13 am EDT

J&T Express TRACKING NUMBER [protected]

Package not moving for last 8 days and stuck in an irrelevant location
when calling customer service and extension line to area perak, nobody picks up phone. Did that more than 10 times still same

and when i choose another extension (another area) my call got picked up instantly and customer service asked about the contents ineside and said that they wanted to open it to see.
What's with opening peoples packages? this is second time i get this from them.
First time they said airway bill was lost so ok that was acceptable but this time? again? and that only happened early this month!

i've been using jnt and supporter for a long time but recent experience had me lost my confidence. Early this month few outgoing and imcoming packages took average 8 to 10 days
and now this?
so with this shopee or lazada 8.8, 9.9, 10.10, 11.11 sale every month does it mean that the problem will re-occur and no end?

very dissastisfied

Desired outcome: SPEED UP YOUR DELIVERY AND DONT OPEN PEOPLE'S PACAKGES

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U
10:08 am EDT

J&T Express Parcel patah balik

Hi JNT.

Barang memang kena main patah balik eh? Dah elok sampai penang tiba2 kau patah balik pergi Pahang. Pls pls pls. Buat kerja betul betul la. Check betul2. Bukan main hantar je.

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R
10:26 pm EDT

J&T Express Delivery of My Parcel

HELLO J&T,
I've check status of my Parcel. Reach kuching, Sarawak since 27/08/2021 but up until today still not delivered to me.

28/08/21 - Penghantaran ditangguh disebabkan oleh bencana alam
30/08/21 - Penghantaran ditangguh disebabkan oleh bencana alam
01/09/21 - Penghantaran ditangguh disebabkan oleh bencana alam
02/09/-21 - Out of droppoint's business hour

For your information, location of delivery is not on PKPD how come the status is always "Penghantaran ditangguh disebabkan oleh bencana alam"

Kindly please deliver my parcel ya.

Thank you.

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A
9:21 pm EDT

J&T Express Late receive

I call seceral times to ask about my parcel but they didn't pickup! My parcel reach perak gateway 900 at 27/8 and today is 4/9 already! Atleast pickup my call and I know my parcel is safe!

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A
1:52 pm EDT

J&T Express Delivery pending too long..

I still not get my item from 26 august 2021 and no notice or announcement to inform why so long on hold at jnt. Jnt when at new setup company was very fast, but now after get too many customer, they become slower and keep on hold the item...

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M
8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express On hold j&t nsn 303 Bukit kepayang

Saya duduk dekat seremban 2 tapi barang ade dekat j&t nsn 303 Bukit kepayang lama jugak tuggu ni tksampai sampai

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C
10:41 am EDT

J&T Express Parcel on hold for too long and sent back without notification

My parcel was on hold at J&T Ranau since 25/08. Tried to contact them several times but not successful. Phone ringing but they did not picked up. No whatsapp received to collect the parcel. Today 03/09 suddenly updated in the system that my parcel departed from J&T Ranau and now have reached J&T Sbh Gateway. No notification no nothing! So unfair for me as a customer. Kindly assist. Thanks.

Desired outcome: Send my parcel back to Ranau

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N
N
NadiaSyahida
Georgetown, Penang, MY
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Sep 04, 2021 4:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

What happened to my parcel?
I have 5 parcels from Shopee and all stuck at J&T hub.
The earliest parcel reach Penang Hub on 27 September and till now no attempt of delivery. (static no updates at all
I dont even have the tracking number for me to check further and also its hard for us to get through your line. Please act urgently and courier my parcel ASAP.

F
F
FARAH NADIA
US
Send a message
Sep 04, 2021 3:28 am EDT

Need my parcel urgently. But still stuck dekat transit center pen getaway juru. No updates at all.😭

ComplaintsBoard
T
9:20 am EDT

J&T Express Driver complain

Hi Mr/Ms,

I want make complain the driver attitude is very problematic. Around time 8pm 3 Sept 2021, the driver drops a parcel on front gate and keep pressing my doorbell many times. It was not that no one answered him once, but that he pressed the doorbell more than 10 times in a row as soon as he arrived. once I open the front door, He go back the van and just shouting in the van, my parcel on front gate. and run away... Is there something wrong with the driver? or J&T service always like that?! That gives me an overall bad feeling, and if it didn't, I would't waste my time writing email complain! Pls reply how will your company do with this case?!

This is my tracking Number [protected]

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1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

Overview of J&T Express complaint handling

J&T Express reviews first appeared on Complaints Board on Sep 30, 2019. The latest review Shopee parcel was posted on Jul 10, 2024. The latest complaint Mga tinatamad na rider kase di sila makakakota sa cod was resolved on Aug 22, 2021. J&T Express has an average consumer rating of 1 stars from 1920 reviews. J&T Express has resolved 3 complaints.
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  1. J&T Express Contacts

  2. J&T Express phone numbers
    1300 809 000
    1300 809 000
    Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number
    Malaysia
    1900 1088
    1900 1088
    Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone number
    Vietnam
    +60 392 129 660
    +60 392 129 660
    Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number
    Malaysia
    +62 218 066 1888
    +62 218 066 1888
    Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number
    Indonesia
    +63 289 111 888
    +63 289 111 888
    Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number
    Philippines
    More phone numbers
  3. J&T Express emails
  4. J&T Express address
    19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
  5. J&T Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 16, 2024
  7. View all J&T Express contacts

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