J&T Express
Reviews and Complaints

I sent a parcel on 12/8 from Bukit Jelutong, Shah Alam . The recipient is at Port Klang. Till date, the recipent has not received her parcel. It has been lying at the CDC Port Klang 311 since 15/8. please deliver the parcel as soon as possible.
Waybill No [protected]

Order No: [protected]
2021-08-14 (sending date) -2021-08-18(receive date)
runner phone number : [protected] Muhmad Zaidi Bin Zakaria
helpdesk number: [protected], [protected]
Slow delivery and unresponsive runner & helpdesk

I have an item posted on 14 Aug and received by 18 Aug.

From source ( Sungai Petani) to Destination (Kulim)only 40 mins far but it took more than 4 days to reach my place.
Had called helpdesk, Sungai Petani Hub and Kulim Hub but hardly reachable. Even the helpdesk response the call but the only thing he can suggest is wait. They are not willing to take initiative to track where is the item is or follow up with runner.
End up they only gave me the runner phone number to check with him. Unfortunately the runner never pick up the call too.

This courier service is really unresponsive, we are waiting for medicine urgently but thing drag for so long . I hope someone can warn them not drag the delivery time as they are risking people life.

My parcel has not been received since 3/8/2021. Yesterday, one of customer service who entertained me promise that someone will call me from LDC Klang Jaya 603 for update, but none of calling I got. What a bad jnt, I think you should just close your services! This is my 3rd time having the same problem. And Ldc Klang Jaya still pending to do delivery. When call Hq, they only said sorry without any update. What a very bad experience with jnt. The parcel is for my wedding preparation but had to postpone everything due to your irresponsible situation.

Standard Delivery: J&T Express [protected]
Purchase item from Shopee: ORDER ID. 210815MUBGFQW3
Description: Received a dented box from J&T and the inside item is broken. Please handle the customer item with care, we are paying the delivery charges, not Shopee. I don't know your arrangement with Shoppe but please upgrade your service.

I am so frustrated with Shoppe and J&T. I also had an issue with J&T last year.

Hi, who may concern

I hantar barang pada [protected], mmg dah balut bubble wrap tebal sgt, hari nie Receiver terima barang, semua dah pecah . Receiver TIDAK berpuas hati Dan KECEWA sangat kpd J&T.
I minta tuntutan utk barang nie, rm50.

Pls reply me as soon as possible.
I'll attach all the photo .

regards,
Lisa

parcel dekat J&T 603 dah lama tpi still xdelivery keluar, , alasannya sudah melepasi masa bekerja..

I am totally disappointed and angry over J&T . Your delivery men, 8 out of 10 do not deliver to the door of address, instead, they asked me to go to pick up point . Is that your new policy, - not sending to door ! I remember a few times that I have to go down from my apartment to collect heavy parcel because they refused to bring it to my door. We get delivery online and services because not safe to get out and because of your bad delivery service man, we have to get out of the house . So, why do I even want to have one!

Parcel no: [protected]
Pick up date: 15 july from dungun
Arrive LDC 603: 16 JULY
Parcel lost : 13 aug

Where is my parcel?
I call so many times, no answer...

Send many parcel, your receiving counter typed wrong post code, now item stuck at CDC Shah Alam Gateway but no one answering calls or bothered to check read post code written by my handwriting verses wrongly type by J&T receiving counter

620600001819071
620600001824708
620600001854962
620600001998814
620600001984858
620600002019335
620600002120414
620600002127331
All above items not receive. They say in kampar j and t but tracking system different. All very urgent customer product. J and t everyone not picking up calls. If they pick up they are being rude ask me to click refund. Pls help me somebody call me [protected] hema

My 3 parcels stranded more than a week. Please help to deliver as soon as possible

Why hold my parcel to long? I need arrive before 21st Aug.. Please send my parcel ASAP.

Saya order barang 12 ogos. Sekarang 18 ogos barang still tak sampai sampai lagi.. Barang dari kl ke selangor je kot.. Kenapa perlu pergi kuala selangor, klang dan shah alam? Call customers services tak pernah nak angkat.. Worst courier services ever!

Courier on hold brg under tidak dpt dihubungi ? Ap yg xdpt nk call ye … aq ada serta kn bukti !, mntak tolong hntar ke KK berhmpiran situ pon x boleh ke ?..dekat jek dgn rumah aku, ( nk dikata jln keluar condo tmpt sebenar) lepas tu bila aq call courier nie balik .. dia reject ! Benda servis korang nie! … . Da tu ap guna aku byr charge delivery kalau aku kne pickup brg tu sendiri ! Sekarang sape nk jawab !

Tolong la jgn la aniaya ibu mengandung mcm sy ni.. Sy perlukan sgt2 brg sy utk keadaan sy ni.. Dh 16 hri kot kt klng jaya 603.. Sy dh buat report skmm.. Sehari dua blh la bersabar ni dh 16 hari kot! Tolong la hntr segera
No tracking: [protected]
Klang jaya 603 sy merayu pada anda tolong segerakan penghntaran sy sblm sy bawk ke tribunal.. Kalau harga puluh2 blh la sy pejam mata ni hrga ratus2..
Tolong hantar barang sy dengan kadar segera

Despatch problem

Hi,
My reference no. is [protected]. I've made an order via shoppe on 13 August 2021.
My complaints are:
1. No.delivery up to this date/hour
2. Annoying remark from J&T stated that unsuccessful attempt of delivery due to bad whether and out of operational hour.Delivery address is a landed house
3. Bad customer service.Remain uncontactable

Dr Noorzila Ahmad
[protected]@gmail.com

Hi my parcel been stuck at PRK900 from 13th August and supposedly received 15th August (need to extend shopee guarantee) but still no progress although its weird to go from Kampar to Larut Matang as this parcel is from KL & I live in Ipoh. This is the first time it happened to me as I've been using J&T express a lot before. Kindly do the necessary asap so I can get my parcel. Thanks.

Really disappointed when the parcel drop point is LDC AMPANG 602! The delay is almost 10 days. I really need the parcel for my work!

Nag text ang jt express sakin na mag deliver sila kahapon august 16 buong araw ako nag hintay tinawagan at nag text nako sa rider hindi man lang sinasagot tapos nag text ung rider gabi na 8:30 pm na This is courier of J&T Express Pagadian Branch. We have attempted to reach you for the delivery of your PARCEL today, please prepare exact amount, . Thank you.

Note:
Your Parcel is valid for 2 days only if you did not received until 2 days delivery attempts your parcel is subject for Return to Sender. Have a nice day.

Tapos pagkabukas inopen ko shopee ko nakita ko na aug 16 2021 unreachable ako how come naging unreachable ako na hindi nga man lang tumawag saakin ung rider wala akong natanggap na tawag na idedeliver na sa place ko tapos nag text ulet ung jt express na idedeliver nila ulit ngayon pero ibang rider naghintay ulet ako anong oras na until ngayon gabi na di parin nadedeliver hindi man lang nag rerespond mga rider pag tinetext o tinatawag ano na jt?nakakadismaya po tapos sasabihin inattempt mag deliver ni hindi nga man lang tumawag na mag dedeliver!🙎🏻‍♀️ PLS DO SOMETHING ABOUT THIS!