J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Kuih Raya
Sampai bila nak stuck dekat Shah Alam Gateway tu😌 seminggu tunggu tak gerak ii pun, masalahnya makanan tu dengan tak tau condition kuih tu pecah ke apa ke kat sana lama ii😌 tolong la alert sikit🙄
Not receive the parcel
I has checked my parcel tracking ([protected]) and base on J&T record my parcel has been delivered on 23 July 2021 but until now i didnt receive the parcel yet.How come on J&T record the status is delivered eventhough i have not receive the parcel. I try to contact the hp no of despatcher that has given in the record of tracking but no answer. Please trace and delivery my parcel.
Desired outcome: To delivery the parcel
Parcel not deliver
My parcel not deliver
Parcel no
1. [protected]
2. [protected]
Please help me. Tq
Parcel not receive
Good Day to J&T team. I would like to know the status of my parcel with tracking #[protected] which was ship on 14th July 2021. I really hope to hear feedback.Thank you.
Parcel on hold
My client parcel have been on hold for 5 [censored]ing days at batu caves 603, selangor, malaysia. Send it today. I'll no longer wait after this. [censored]ing 5 days ! send it now
barang saya pecah!!!!!
order da pos dr 12hb julai ok tp received 24 julai...da la lambat brg sye pecah pulak tu! tlg btggjwb kalau x sye wt report polis!bnde bukan murah!name sye alia dan num tracking sye [protected]...parcel da d balut dgn bbuble wrap dan kotak yg keras tp still bole pecah! jnt ldc setapak mmg service cmni ke? tlg respon dan email sye balik [protected]@gmail.com!
Desired outcome: ganti rugi!!
Servis sangat mengecewakan
[protected]
Dear JNT
Barang kawan saya hampir 1 bulan lebih tak dapat. Still pending. Seremban cakap shah alam. Shah alam cakap Seremban. Mana satu betul ni. Banyak kali call. Still benda yang sama. Item tak jumpa lagi. Nk call shah alam tak ada nombor boleh call. Nak cari sapa lagi. Servis tak bagus. Tak jaga customer. Tak ada rasa tanggungjawab item bukan murah. Diharap Pihak JNT dapat bagi jawapan dengan baik.
Your customer
Lama sgt hold brg..
[protected]
[protected]
[protected]
[protected]
Tlg cek. Brg sy ni kenapa. Lama sgt hold kt. Puchong kalau. Kata ada masalah penghantaran.. Brg yg lain elok jer smpai.. Setiap hari 2&3 brg sy smpai dr jnt... Tkkan yg pelik 4 brg sy tu hold.. Ke org jnt dh makan semua kuih kuih sy tu..
Parcel has no update after 2 days.
I am Zuzaireen Binti Abdolkader. I would like to make a complaint about my parcel. My parcel has been stuck at J&T Labuan (22 July 2021) and start from that day, there was no update which is almost 2 days from J&T Express. Hopefully, you able to give me the latest update and feedback as soon as possible for the location of my parcel ( [protected] ). I am a student and urgently using the stuff that I bought from Shopee and I hope I able to get this parcel this week or at least next week. Thanks for the help and cooperation.
I would like to make a complaint about my parcel. My parcel has been stuck at J&T Labuan (22 July 2021) and start from that day, there was no update which is almost 2 days from J&T Express.AFTE THE LATEST UPDATE, THE ROUTING CODE IS WRONG.I AM WAITING FOR THIS PARCEL FOR TOO LONG and now my parcel stuck at J&T PCP LABUAN Hopefully, you able to give me the latest update and feedback as soon as possible for the location of my parcel ( [protected]). I am a student and urgently using the stuff that I bought from Shopee and I hope I able to get this parcel this week or at least next week. Thanks for the help and cooperation.PLEASE, BE CAREFUL AND FAST!
5 days in transit? Wow you gonna break the record of being the laziest courier dude. Please properly arrange your staff especially your runner. Its not that difficult, add more staff and sort parcel accordingly, use a good system. Save your time, save energy. Im very disappointed but trust you can improve your level of service.
Parcel been on hold - remained unresolved
My parcel has been on hold due to natural disaster, despite our weather here is freaking good and never rain for more than a month. I tried to make phone calls to J&T customer service and waited for long time, then i been told that my parcel is been arranged for delivery, but 3 days later the status still remain the same. I am really frustrated on the services that provided by J&T, as they are not providing us a good services even a simple announcement or what. in their facebook, everyone have the same issues. J&T Express please give us an explanation!
[protected]
Desired outcome: I WANT MY PARCEL BACK!
Where is my parcel ! Still departed on 10Aug and now 15Aug ! 5days already! very bad service .
Service
My customer parcel on hold at CDC PUTRAJAYA
[protected]
Receiver
SITI robanie bt hizat
4c TOO U07 JLN P9H
FASA 4 PRESINT 9
PUTRAJAYA
62250 WP PUTRAJAYA
MALAYSIA.
why my parcel hold untill 5 day on Cdc 301 bandar teknologi
Why my pacel still dont post out?!
I need to confirm my order on shoppe on 20/7 but now 23/7 i still not receive my parcel..my parcel out for delivery on 19 but until now i didnt receive an parcel...can explain for me why this happen?
Until now i didnt get my parcel❗ 5 days in same place ...its missing or something else i dont know...
Very2 disspointed with ur servis❗
late delivery
parcel dipos bernombor [protected] pada 16/04/2021 melalui Jnt Express Kota Tinggi, Johor ke Kuching Sarawak tetapi sampai sekarang barang tidak di terima oleh penerima. sudah 3 bulan 7 hari. saya semak dalam sistem J&T barang tersebut ada dekat gudang CDC Kuching 301, Sarawak. saya sudah menghubungi J&T customer service beberapa kali dan memaklumkan kepada mereka dan mereka mengatakan barang ada di scan dan out untuk delivery dan jawapan itu adalah jawapan yang sama setiap kali saya mengubungi dan bertanyakan tentang barang saya. tetapi tidak dihantar juga. saya cuba menghubungi pihak J&T CDC Kuching 301, tetapi tidak ada maklum balas dan panggilan tidak dijawab. jadi sekarang saya tidak tahu status sebenar barang saya sama ada masih ada dekat gudang atau tidak. saya semak CDC Kuching 301 dalam google banyak sangat komen negatif. saya harap pihak J&T Express Kuching 301 akn lebih bertanggunhjawab dan amanah melalukan kerja. barang pemilik adalah hak pemilik dan pemilik berhak menuntut semula.saya harap pihak tuan/puan memandang serius dengan situasi dan tindakan harus diambil. sekian terima kasih.
[protected]
17 .7 21 until 23..7.21..my parcel still at kuala selangor j&t post centre why?
Please answer your phone too..
![J&T Express - [protected]](/images/complaint/full/1292113/compl_8fmifl80h31dvtcdkl94gfdsqu_6289a7595a3ceab980f75ddfd2cbed6e.jpg "J&T Express - [protected]")
Product not received since 13/7/2021 ( today is 23/7/2021)
My tracking number : [protected]
It was sent on 13/7 and i have yet to receive the item, when i call they said the Kuala Selangor branch jad covid 19 case, so the delay.
Now when i check the tracker, my item is back at Kuala Selangor..
Desired outcome: I want my item today and it must be fully sanitised
Sunlight
Asal lambat smpai brng, rsnye sdah lme dh beli tu…
Parcel alamat lain, key in dan hantar alamat lain!!!
Saya pengguna akaun VIP di SUNGAI PETANI.. Pada 6 Julai 2021 sy telah menghantar parcel kepada pelanggan saya di BANDAR SERI PUTRA, SELANGOR. TAPI saya TAK TAHU kenapa Parcel tu di key in alamat SABAH.. SATU KELALAIAN DAN KEBODOHAN YANG MENYUSAHKAN!
Sekarang ini, parcel tu telah sampai ke KLANG TAPI MASIH JUGA BELUM DISERAHKAN KEPADA PELANGGAN SAYA..
SAYA SANGAT SANGAT SANGAT SANGAT TAK PUAS HATI DENGAN MASALAH YANG BERLAKU INI...
SAYA ATTACH MAKLUMAT PARCEL SAYA
SELESAIKAN SEGERA!
Parcel haven't received and still no improvement in fixing the issue
I am living in Kuching, Sarawak. I have ordered 2 parcels and it is currently being held at J&T CDC SEMARIANG 306 for a number of days now. My question is for what reason is J&T doing this? Why are they so keen on keeping my parcel there? and ever since Shopee forces us to use J&T it has been nothing but disappointment when I purchase stuff online.
Desired outcome: Getting my parcel delivered as soon as possible
Parcel on hold _uncontrollable situation
What happened to J&T in Drop Point LDC PUCHONG 601 area as I send out the parcel since 8th July but until today 23th July my client still didn't receive the item. It's been 3 weeks already :((
Airway bill no : [protected]
Desired outcome: Delivered the parcel to customer immediately or else return the item
Delivery left untold
i have ordered many items and unfortunately everyone is using J&T but their delivery service is the absolute worst out of everyone else.
WHY THE HELL ARE ALL MY PARCELS BEING LEFT OUTSIDE MY HOUSE FOR HOURS AND I AM NOT NOTIFIED. WHAT IF IT GETS LOST?!? WHAT IS UP J&T, IS IT SO HARD TO CALL OR SEND US A TEXT? AND WHY THE HELL DO YOU SEND US AN OTP IF THEY DON'T EVEN NEED IT.
Desired outcome: REPLY
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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