J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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My purchase was handled very badly
I ordered a wacom tablet THEY ARE NOT CHEAP! the delivery time was ok but when i got my package it was very badly damaged.
Every my item got broken. It was packed properly with bubble wrap and all the original packaging, the seller sent me a photo of it in very good shape 10/10 and when i received it, its broken in the middle! 😭😭😭 im very dissappointed, angry and sad that people dont know how to handle things with care.
Desired outcome: Justice for my tablet
Delay/holding delivery of parcel
I have purchase a writing desk through Shopee on 14th July 2021 night and J&T has collect the said parcel on 15th July 2021 from the seller. Tracking system show that the parcel has reach J&T PJS 998 on 16th July 2021 and it don't have any update until now. Try to contact J&T with they live chat numerous times but no 1 respond to my enquiry. Call them they all me to seemed whatapps, and when I send whatapps they want me to request refund. No 1 is try to solving the problem at all. At the end manage to contact their facebook page admin and the admin request the parcel packing photo from seller. I've suspect they have lost my parcel. Cause they say have to check their CCTV to find my parcel.
J&T delivery guy is lazy.
Saya tinggal di Vista Seri Putra, Bandar Seri Putra, Kajang, Selangor. Sudah 3-4 kali jadi begini, barang-barang semua hanya dihantar dan diletakkan di letter box rumah saya di lobby apartment, bukannya dihantar sampai depan pintu rumah. What if barang saya hilang semasa abang delivery hanya suka hati letak barang saya dalam letter box yang tak berkunci tu? Nak tanggung kerugian ke? Saya bayar delivery caj bukan untuk saya kena turun sampai ke lobby apartment untuk ambil barang saya. Saya bayar delivery charge yang sampai RM4.60 tu untuk abang delivery hantar barang sampai depan pintu rumah dengan selamat. And bukan hanya seorang yang buat perangai begini, 2-3 orang delivery guy yang buat macam ni. 😡😠😡😠
delevery tidak inform terlebih dahulu kepada penerima
sy mohon jasa baik pihak j&t mengenai masalah segelintir delivery² yg mengambil kerja mudah...isu skrg delivery yg mbuat penghataran xde inform terlebih dahulu sbelum smpai kwsan perhtaran...apbila pnerima check dlm sistem j&t telah d return blik so itu yg membuatkn lg kerumitan bgi pihak sy...tolong prbaiki masalh itu..terima kasih
Desired outcome: tiada paggilan dri delivery sebelum membuat penghatan
Running out of excuses?!
My client haven't receive the item ever since i sent it on 3 July 2021 which is roughly 3 weeks ago.
I called in to verify the details, apparently they keyed in the wrong phone number but the address is correct. It doesn't justify why its not delivered and its only going from Kajang to Ampang.
Besides that, the main contact number doesn't work and the office number is always busy. The email doesn't go through and the live chat is useless.
Receiver didnt receive parcel but its stated delivered in the system
In J&T tracking system it has stated that the parcel has been delivered, but receiver did not receive any parcel from J&T. Kindly do check where is the parcel and why it didnt reach to customer.
Parcel tracking ID: [protected]
Call has been made several times to customer service centre and port klang branch yet nobody answered.
Slow services and call no answer/pickup
hi i have been call j&t puchong utama 301 so many time but no one pick up the phone or answer. why my parcel still on pending (keadaan khas) . already 10 day ! i need explanation ASAP!
Stuck in J&T cdc PUCHONG 301
Can you exactly explain what happen to our parcels? Berjambang tunggu barang laa!
If j&t acknowledge about how many people using Shopee and paid you as shipping courier..
You should realize work must fast!
Keep your worker make the progress vaguely.
Desired outcome: Hantar barang shopee aku cepat sikit. Boleh? Nak update evidence pun malas.. Berlonggok notifications utk TO RECEIVE je.. -.-
Why my parcel on hold ?
Shipping service from shopee
Mampus korang nak bayar balik kt shopee lepas banyak buyer mintak refund
Service
Hai..i just nk ckp yg your service extremely bad..i got 4 parcel stucks..please rearrange my delivery so that all the item well received..most of the items are food..pleaseeee here are the tracking no..[protected], [protected], [protected], [protected]..hope you can deliver soonest, if not i will make a report, .. i cannot wait any longer..nannti makanan i rosak..ini bkn kali pertama..but many timess..so please .thank you in advance
J&T Raja Uda Butterwoth
Kenapa teruk sangat service J&T raja uda?kenapa barang saya masih tiada pergerakan?banyak sangat dah complain service J&T Raja Uda ni.Selama saya guna mana2 service J&T, ni yang paling teruk.tiada pergerakan langsung.harap dapat berhentikan pekerja2 di sana, masih banyak lagi pekerja2 diluar yang bagus2...atau perbaiki kelemahan staff J&T Raja Uda..
Lousy cdc303, bukit kepayang, seremban
Lousy CDC303 J&T, Bukit kepayang, Seremban!
- Last month, lost my parcel and msg that I had received. [censored]!😡
-This month, last week only. My parcel containing frozen food. I purposely go to the drop point. Won't let me collect. Asked me to wait at home. "Habislah makanan saya, dah seminggu!"😡 Then get the message "uncontrollable" 🤦♂️🤷♂️
- Saw most of your workers damp those parcel. Alamak! 🤦♂️
-some didn't wear mask. Alamak! 🤨
Please have a good service! Scare to use J&T Courier service anymore.
Desired outcome: Lousy, not responsible, no valued
Barang tidak sampai
Assalamualaikum, j&t express ldc shah alam 602 pegang barang saya selama 4 hari, bila saya pergi untuck pick up staff perempuan tak bagi, dua kali saya pergi, kali kedua saya pergi hari ahad (18/07/2021) pada pukul 2.00 pm, staff perempuan agak kurang ajar bila saya bertanyakan kenapa tidak boleh pick up sendiri dan tidak memberi saya jawapan, staff perempuan yang bercakap dengan saya pun dengan reaksi muka yang kurang ajar dan tidak memandang saya. Macam ni ke perangai staff yang saya bayar servis?
Barang Tak gerak²
Helo! Saya da lama tunggu barang Saya Tak sampai lagi! Padahal sudah sampai sabah tarikh last 17 julai sepatutnya sdh dihantar ke Kota belud sbb barang yg lain da sampai tapi yg ni xgerak² lagi skrg da 20hb tolong cekap buat kerja !
Desired outcome: Barang Tak gerak2!!!!
Parcel stuck for several days
Parcel dah stuck kat drop point sbhair tawau sejak 17 july 2021. Sampai sekarang belum ada update. Boleh tahu kenapa? Dah hari isnin pun takde delivery. Kalau patut ambil sendiri, bgtau laa ambil sendiri
Parcel not arrived
Saya post barang pada 7 julai dari dengkil ke puchong & pelanggan masih belum menerima parcel tersebut pada harini (19 julai) almost 2 weeks. Mohon buat semakan sekiranya barang ini hilang atau macam mana keadaannya.
Parcel on hold for few days
Parcel sent on 13/7 from same area (petaling to Puchong ) with same state but today 19/7 still in On Hold status, I have another parcel from Ipoh sent 13/7 received by 14/7, any problem to J&T for those On Hold parcel for few day?
Actually this order from Shopee platform and recently it cannot choose the shipping option, I understand my area here J&T is worst and I used to choose others shipping option ( poslaju or DHL), and I will not choose for J&T.
There is a week wait after the parcel arrived at my area, until now still transit at the hub, the parcel arrived at the hub 19/7 and today 26/7 still not going to do delivery, by the way it is arrive at my area.
This is my another parcel facing the same issue with my previous complaint (both is not receive)
A week waiting for the parcel, the parcel is arrive at my area but status show the item past over between 2 hub in the same area in Puchong.
CDC Semenyih 306
Seller post barang 16/7,
17/7 dah sampai Semenyih, out for delivery.
Tapi tak sampai katanya tak boleh contact. Padahal minggu lepas tiap hari j&t datang rumah hantar barang.
18/7 j&t ada datang rumah, lepastu tengok dia masuk dlm lori cari2 barang, end up tangan kosong, terus blah. Im waiting for my parcel.
Sampai harini on hold.
Jangan sampai aku hantar santau eh😒
Parcel on hold 5 days at ldc hub
Why on hold my parcel 5 days?
Pls answer why?
My parcel late delivery till today 18 Jul
Dear J&T
My tracking no : [protected]
I track my parcel at J&T system tracking is still pending till today 18 Jul. Supplier post out on 12 Jul.
Any problem why parcel stuck at Drop point CDC Rawang almost 3 days? What happens ya?
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
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- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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weh...apa punya service jnt ni.teruk! sy terima packaging sy dengan rupa yg sangat mnyedih kan.koyak berlubang teruk...kiri kanan..padahal kotak dah stated FRAGILE! FRAGILE la gilerr...lepas tu.. brg yg dihantar hanya taruh di tembok rumah begitu sahaja..dh la brg di hantar MLM yer..bukan SIANG. Mujur suami perasan...dgn keadaan berlubang...kalau basah kena hujan mcm mana?kucing selongkar ke?brg makanan la setan! JNT VERY BAD...BAD...BAD... SERVICE EVER !