Judith March review: Beware of this scam of a company!

I purchased a sweater from Judith March on November 10, 2023. On the date the sweater was delivered to me, November 22, 2023 I checked the mail, opened the box, and realized the sweater was too large/boxy and would not properly fit me. That day, November 22, 2023, I immediately went online to initiate an exchange/return with the merchant. I was told I could only return the item for store credit via an email from the merchant. I asked the merchant to initiate the return/exchange for store credit, and they sent me an email link to return the sweater that would require me to pay for $12.00 in return shipping costs. I politely asked the merchant to waive the $12.00 shipping cost since I was already stuck with the $127.50 charge, with NO response from the merchant.

I continued to email the merchant, Judith March, several more times over the next few weeks with NO response. I specifically voiced my concern that I was going out of town for the holiday and needed the sweater to be returned ASAP - no response from the merchant. I emailed Judith March over 15 times asking how I could return/exchange the sweater and it was not until FEBRUARY that I finally received an email stating that I was outside the 15 day window and CANNOT GET ANY TYPE OF REFUND/ EXCHANGE.

Also, they initially only offered to credit me $112.50 in store credit instead of the FULL $127.50 I had paid plus required me to ship back the sweater. I would be out $27.00 + $127.50 for a sweater that didn't fit, only to get store credit.

I went straight to my bank's claims department to dispute the charge since Judith March scammed me.

Judith March then submitted FRAUDULENT

INFORMATION to my bank stating that 1.] | bought the item IN PERSON (FALSE, I bought the item online) 2. They claimed to have told me about the return policy before I bought the item (FALSE, no one told me about the return policy).

In short, Judith March, SCAMMED ME OUT OF $127.50 and then AVOIDED MY EMAILS until after I was OUTSIDE THE 15 DAY RETURN EXCHANGE WINDOW. They also submitted FRAUDULENT INFORMATION to my bank's Claims Department.