JustAnswer
Reviews and Complaints

Hi there -

I used the service but immediately cancelled my subscription under a "pay $5 join fee and try free for a week" offer. However, I just discovered I've been charged $60 a month for the last 4 months. I called and the company refuses to refund the money even though I never used the service again. I logged into my account again and my membership was never cancelled. I tried to do it again and when I confirmed cancellation it took me to a chat asking why. I had to say I didn't want it and just cancel it in the chat before it did. I'm guessing it did this before and I didn't realize my membership hadn't been fully cancelled. I am FURIOUS that I cannot get my money back. Additionally, when I looked back through my emails, right at the bottom of the welcome email I was sent with a temporary password to ask my question, it says "we waived the $5 joining fee and charged you $60 since you were a previous member". I was NOT a previous member. EVER. So their system is completely screwed up but they will not refund our money.

I was just on this website for about 10 minutes and canceled because it wasn't the legal documents and help i needed to find and get the help filing them out. I agreed with the 5.00 to join fee but was not aware of the extra 60.00 fee they also charged me. I got a notification from my bank a few minutes after canceling where they charged me a 60.00 membership fee. I had no problem with paying the 5.00 join fee but canceled after i realized the site was worthless to me so i wouldn't forget within the month to cancel before i got charged 60.00 little did i now they would charge it along with the 5.00 charge. I contacted them and asked for a refund because it was very misleading.

The website says it's only $5 to have an "expert" give you advice. Once you provide your credit card info, they hit you with a $40 "Membership Fee" that is charged to your card every month until you cancel. The "advice" given by the phony expert was totally useless, generic trash. He started by asking if I had the manual; which manual? The appliance manufacturer only provides the typical users' manual. The website also says "get your answer in minutes;" my answer came in the following day, hours later. The information given was so general, I could have found it on YouTube for free, even though Mike, the "expert," said he has been in the repair field for over 20 years. This is a joke and highly unlikely.

In December, I was told I could ask a question from just ask,about my tv for $1. When I received my bank statement, $46.00 was taken from my checking account. from Just ask.Transaction # [protected] taken on Dec. 16th. They did not even answer my question about my tv. This is not what I agreed to, and expect a full refund and cancel any subscription they think I might have ordered. Thank You

I just noticed they have been charging my credit card after I canceled 4 months ago! This is after I saw they charge me for 6 months. What a rip off. I could see if I was using there service but 10 extra months of 31 dollars a month! Ridiculous, they must be hard up for money because all the other complaints are also about billing. I'll just go to the Vet.

On 9/25, I posed a question to JustAnswer for a medical opinion. I got a one sentence response to my question which really offered me nothing of value. For this I see a charge on my Discover card for $1, $7 and $46 on 9/25. I did not create an account with JustAnswer to my knowledge and did not OPT-IN to their monthly subscription Service. Life happened and I got behind on reviewing my credit card charges, but discovered in November that I was charged $46 on 10/25 and $46 on 11/25 as well. I believe JustAnswer is involved in fraud by signing consumers up for monthly subscriptions without explicitly asking the consumer to OPT-IN for this service. As far as I'm concerned I did not authorize these charges to my credit card and because of that they are fraudulent.

Laura M

I received my Discover Card bill today and noticed charges made on December 29, 2022 for a Join Fee of $1.00 and a Tech Help for $55.00. As far as I can remember I never called or signed up for your service. You need to contact me via email @ [protected]@att.net and explain and arrange for refund of as far as I am concerned the fraudulent charges.

Robert

Continued billing my credit card even after I explained I had one question only. I did not need a subscription. Company uses predatory, opportunistic opting in, until you opt out. They refuse change their predatory practices even though many people complain about their billing practices and these complaints go unheard because they can take advantage of people and make more money.

JustAnswer's predatory billing practices should be stopped.

I was admitted to the hospital after being attacked had nothing to do with much of anything else after running several tests on me because of my blunt head injuries it I wasn't told but I was told that I needed to stay at the hospital after a night and a half and having family trouble and being a single mom I had to go home because my daughter being missing I left ama and that was against everything and they weren't giving me any information and they and I left that medicine which was fine cuz I was more worried about what I was worried about after a few days I went and got my medical records so I could just go through him and see what they were looking at and what they were what it was all about I knew my eye was bad but then I come across that I've been having stroke in my frontal lobe and in my lower back lobe the. It also indicated that on my right inner carotid artery that there was complications of not getting enough oxygen to my brain in which causes the stroke I guess after finding out all these things and some other things I didn't understand I got on WebMD cuz I thought that it would be the most legitimate place to ask questions somehow there was a pop up for just answer and I got on it some way I don't know if you have anything to do with WebMD but I got to representative who told me that a doctor could text me almost immediately after paying a dollar and get you know paying a dollar through my credit card and I didn't think anything about it like a scam after a while why did it and after a while I got the text and the man literally chick what I wrote down directly from the hospital report that I should probably have it looked into more never explaining anything he told me exactly what I already got any natural person would already think that I just thought that he would give me some good answer to find out later that not only did I pay the dollar but I paid $50 because now I'm in a membership so I called when I found that out which was in December 2022. Not only was the customer service agent very rude basically laughed at me for saying that I would have a fraud case on him through my bank they said I'll give you a lawyer's number and basically said there's nothing I can do but understanding I had when I got off I believe that the membership was not going to be no more move on to December 23rd 2022 my daughter's father passed away we weren't together but unbeknownst to everyone it was sudden and money really got type now it's January 17th 2023 there is no more child support coming in I'm doing the best that I can as a single mom and I find out that the day before my daughter's birthday which her birthday is on the 18th I went to get make sure I had a little bit of money to buy a few things and I'm overdrafted because just answer to their membership money out again and I called again they said I couldn't really understand the lady but she told me that is guaranteed that I was going to be off of the membership I could have swore she told me she was baby back my money and I thought that she was nice about it but I get email from the man that I put in the second column about the company saying that the membership service that eject a person that was seriously scared and sick and took their money just like that not even understanding everything that someone could be going through let alone being scared that's my complaint

On 12/6/2022 I called in to cancel the membership. I was told that it would be no problem that I would not be charged. They charge me not only in Decc 2022 but also on January 14,2023. I called again the person was rude and hanged up on me when I tried to give him the dates and names. This is is a very unprofessional and unpleasant company. They take your money and refuse to treat you with respect

I used Ask a Vet pay per question and was asked if I was willing to pay $5 for my question. I confirmed that and thought that all went well but then noticed that I was being charged $35 monthly as well, which I didn't agree to or sign. I looked through my text conversation and never once were any additional fees brought up. I did not sign up for a membership and am disappointed since I otherwise found the person I spoke with to answer my one question helpful.

Looking through the terms I was texted I was not:

1) "provided any notice of upcoming automatic renewal" (that I didn't sign up for but if I did I should have received notice the times I was additionally charged according to that logic),

2) I was not told of any fees other than $5 "Sign Up Fees. Some Customers/Members may be charged a sign-up fee disclosed at the time of sign up for a Membership. The fee is automatically charged to the Member’s payment source provided on the Platform."

3) I was not toldof any remainder of the selected price charged at the time an Expert responds. "Pay-Per-Question. Certain customers may have the option to participate on the Platform with the pay-per-question model. Using Pay-Per-Question, you select the price that you are willing to pay for the Site Access Benefits for a single question. Once you have selected the price and submitted your payment information, your question may be posted on JustAnswer. A portion of your payments will be paid to the Expert and a portion to JustAnswer. You will be charged in one of three ways depending on the payment source, as described on the payment page: (i) when the question is posted; (ii) at the time an Expert responds to the Customer’s question; or (iii) $5 upon the posting of a question, with the remainder of the selected price charged at the time an Expert responds. Charges are not refundable except as expressly permitted in these Terms."

December 4, 2022 I had issues with my TV. I went to google to look for solutions. I pulled up the Just Answer site. I was asked to give my credit card information and I would be charged $1 to be connected to a tech. I filled in the information. I was conned to the tech. He suggested I unplug my TV for 10 minutes. When that did not work he suggested I purchase a new TV.

Nowhere on that first form did it state I would be charged more than $1. I was charged $1 on December 5. I was charged $55 on December 7 and another $55 January 12.

I had An emergency with one of my large iguanas and turned to them because no exotic vets were open on a Friday night. I agreed To a $5 chat fee then got hit with a monthly recurring membership fee when I entered My credit card in for the $5 fee. Nobody answered my chat. So I opted To pay for the $28 phone call from a vet instead and nobody called me. I contacted their live chat and the representative asked for my email and told me to hang tight while she looked up my records. She then hung up two minutes later because I was “Non responsive”. I have A screenshot of this. I reached Out to yet another chat agent. She offered me a free vet call for my troubles, but I had Already paid for that call.

I waited An hour and got NO call.

This site is a waste of time.

Last month I contacted your service to get a one - time consultation with a lawyer to resolve an issue. Now I am getting monthly billings which I did not agree to. I only agreed to a one - time service. lease stop these billings. If this is not resolved, I will refer this matter to the Better Business Bureau and the Wyoming department that handles similar complaints. My name is John E OGrady and my email is [protected]@outlook.com. Please advise me when this is corrected.

I see most fell for the same charge trap I did. I understood my initial charge to be 5.00 and I was connected to a professional in their field. I was notified I would be charged for a call from this professional and that was clear, and I agreed to the charge of 59.00.

I didn't see anything about being charged 60.00 per month afterwards as a membership fee.
I called about the 60.00 and was told that it was noted on the website, but I did not receive an email stating the membership charge for 60.00.
I called this company immediately this morning and was told that that was a charge that was listed on the website after the 5.00 fee.

I see may have had the same experience and since I was told I wouldn't be refunded 55.00 I guess I will have to go to my bank and cancel that charge.
I am confident this will be quickly resolved as I was shocked to see so many others scammed on the Monthly fee.
Just be upfront. Don't offer a 5.00 charge to change it to 60.00. That is a classic Bait and Switch.
Scott Steventon

On 28th august 2022 I posted a question to JustAnswer after finding the website on Google. I understood that this would cost me $1. On the website and simultaneously via texts I was asked if I wanted to continue for a higher fee. I stopped the chat and was unable to reply to any texts JustAnswer had sent. After checking my creditcard transactions in january 2023 I noticed that JustAnswer have taken $28 from my creditcard on 5 different occasions. I didn't agree to go ahead with the extra services that had been offered to me. This is a SCAM. I don't even have any login datails for this websight. I want my money back.

The company proposes to answer a question for $2 and then without disclosing that there is an automatic $53 charge added for an unrequested membership that is charged monthly unless cancelled. The initial charge however is stolen from the users account and not refunded.

This happened on Jan.10.2023. I called their [protected] and got a convoluted response as to why the unrequested membership was automatic and so was the fee.

On January 9, 2023 I had reason to contact Brother (Printers)Canada through their website and was directed to your service where I was offered access for $2. An assistant inquired what I needed and linked me with an 'expert' who was able to resolve my question/problem quite quickly. After I was finished, I checked my credit card charges and noticed two - one for $2, one for $79. I immediately contact your agents and was advised this was an annual membership fee. I indicated I did not want a membership now or in the future; however, the agent refused to refund the $79 charge. He did undertake to cancel future charges (membership) but would not refund the current charge. As i was not advised of this charge, I feel I am not obliged to pay and want my charge refunded as quickly as possible). Although the 'expert' was able to assist, his efforts did not warrant such a high charge,

My 15 year old granddaughter used my credit card to get a trial use and now I can't get the monthly recurring charge to stop. I get the same recording when I call. "Based on my phone number I have terminated my subscription and will no longer be charged." I call every month and get the same recording and a confirmation number. $46.00 keeps being charged got my card.

Now reporting it as fraud on my credit

card.

I asked a question they offered me an answer if I paid£1 refundable, and now it seems they want to take £35 per month. They have taken 1 payment from my paypal account on Sunday 8th January. I have now cancelled the authorisation. But Just Answer says they don't know me. They owe me £35, for an account which they say I haven't got. I want it back!