JustAnswer’s earns a 3.4-star rating from 1505 reviews, showing that the majority of users are somewhat satisfied with the expert advice received.
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Refund: I haven't been informed on the $46
Dear Sir/Madam,
I wanted to ask a question at your website. It said that the charge is $1. Then I saw that it charged me $46 from my credit card without my approval. In fact, your chat service said: "I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable)." Therefore you scammed me.
I didn't even get the reply from the doctor, I canceled immediately. You can check it in my chat history. Since I do not wish your services and since I haven't even used them, I will kindly ask you to return the money to my credit card. You said that it is "fully refundable", so please kindly give me back my money.
Desired outcome: Please refund.
This complaint has been resolved automatically due to user's inactivity.
Vet help
I was experiencing an emergency with my pet. I did a Google search to see if something my dog ingested was poisonous. I was directed to Just Answer. After a brief description of my issue I was redirected to a form to pay a fully refundable $5 fee to be connected to a vet. I now understand that their tiny print with full terms of service says they are going to charge you a monthly membership fee but people that end up on this site are likely in a urgent state of mind to get an answer. Who thinks to click on another link and make sure they aren't getting scammed. Just Answer takes advantage of vulnerable people and springs surprising charges on you. They didn't help me anyway. A company that operates business like this should be ashamed of themselves. It is immoral and lacks integrity. They do not have a satisfaction guarantee as they state. I will never recommend this company to anyone. In fact, I'll tell everyone to run as fast as they can in the opposite direction. I'm disputing the charge with my bank and including the screenshot that said $5 fully-refundable. COMPLETELY MISLEADING.
This complaint has been resolved automatically due to user's inactivity.
Refund for monthly fee!
I went on just.answers to ask a mechanic a question. They said the fee to ask my question was a one time returnable fee so I payed it. Later I was reading up on this website and saw many people saying they were charged a monthly fee by just.answers without their knowledge or approval. So I went back to site and did some snooping and wouldn't you know it, they had charged me a 35 dollar monthly fee to my credit card without my knowledge or consent! I canceled membership but am still being billed for the 35 dollars they charged me! Transaction is currently pending on my credit card. When I try to access any of their support/customer service areas of the site I just get an error report! Go figure. I want my money back that was wrongfully and illegally taken without my knowledge or consent!
Desired outcome: Refund of 35 dollars for charged monthly membership fee.
Website for justanswer: https://www.justanswer.com
Address for justanswer: Corporate Headquarters
We are located in the beautiful redeveloped Presidio of San Francisco, Golden Gate National Recreation Area.
Address
P.O. Box 29045, San Francisco, CA 94129.
This complaint has been resolved automatically due to user's inactivity.
Fraud charges
I have posted the complaint here and the response i have got that contact our customer service and we will see and resolve the issue and mark the issue resolved. How could you do that? I have sent the email to Vanessa who replied earlier to my post and she didn't reply me yet. I want my refund and don't mark this issue resolved ok. The email i used was [protected]@gmail.com.
This complaint has been resolved automatically due to user's inactivity.
Misleading automatic membership
Misleading web site boarding on scam. The website stated there would be a $1 fee. Then I was charged an additional $46 for the first month’s fee when I was not aware I approved that or signed up for that service. I assumed from their website that the $1 fee allowed me to try them out. The website showed the $1 fee to start very prominently but I did not see anywhere stated that the first month’s fee would also be charged, so I assumed I would only be charged for $1. The site also said I could cancel at any time. As soon as I figured out that they charged me $46, I called and spoke with a supervisor who advised me that there were no refunds. Their website is misleading and covers up what they are intending to do. This is a trap for people to sign up for their service thinking they will only pay $1 to try it. People should stay away from this company.
Desired outcome: Full Refund and apology for misleading information.
They reached out with an email address to contact regarding the issue. After emailing them they responded within 30 min resolving the issue and full refund. Pleasantly surprised and thankful for your help with this matter.
Fraud charged me for membership and i didn't agree for that
Today morning I was feeling sick and I was searching and i wanted to consult a doctor as per the website it shows 2$ for any question and suddenly the payment page popped up. I put the details in thinking of 2$ and i didn't get the service when i checked my credit card i saw they charged me fraud 75$ instead of 2$. I called customer service i was surprised she put all the blame on me and said that was my mistake and she can't process my refund. I told her everything but she said she can only cancel the membership but i will not get the refund. This is not acceptable. I want my refund this is not good business practice.
Hello,
I am happy with the solution, I have got my refund back. I appreciate your help, Vanessa.
Hello,
I have already reached out to your customer service and clearly denied for refund. I even requested her very politely but she denied it. The email I used was sharmaparas0787@gmail.com. It would be very nice if you can refund my money. I don't mind paying 2$ but 75$ is not acceptable.
Thanks
Hello, They didn't resolve the issue, Vanessa from JustAnswer replied to my complaint that i have to contact them and tell them the email i used, however, i already contacted them first then they clearly denied refunding me after that, I posted the complaint over here. Moreover, they marked the issue resolved without any help.
Pet answer service
Hello -
I had a pet emergency in the middle of a night and their service came up as someone I could talk to, with a veterinarian, to ask question. It was a $29 service fee (plus a $5 fee for an initial fee). This was on 9/29/2022.
I just noticed that they have been charging me $29 monthly since then. When I contacted them to refund the months of Oct-Dec, they refuse to do so stating that I signed up for a 'membership'.
It was not clear to me at all during sign up that this was a recurring membership.
Desired outcome: The fee charged in Sep/2022 is legitimate. However I need the charges for three months Oct-Dec refunded, $87 in total refunded.
This complaint has been resolved automatically due to user's inactivity.
Microsoft question about a problem
Misleading web site boarding on scam. The website stated there would be a $1 fee. They never charged the $1 fee, and they charged me $46 for the first month’s fee when I was not aware I approved that or signed up for that service. I assumed from their website that the $1 fee allowed me to try them out. The website showed the $1 fee to start very prominently but I did not see if they stated that the first month’s fee would also be charged, so I assumed I would only be charged for $1. The site also said I could cancel at any time. As soon as I figured out that they charged me $46, I used the chat function to cancel the service and get a refund. I then called because a refund did not show up and after many calls, I finally spoke with a supervisor who advised me that there were no refunds. The supervisor also hung up on me while I was stating my case. In the meantime, I paid for a month but when I called, I was informed that I no longer have an account and can't use their service even though they would not refund the money. So, they have refused to provide me the service that they say I paid for, and I can't get a refund. Their website is misleading and covers up what they are intending to do. This is a trap for people to sign up for their service thinking they will only pay $1 to try it. People should stay away from this company.
Desired outcome: get a full refund and make them revise their misleading web site so others will not get caught like I have
This complaint has been resolved automatically due to user's inactivity.
Unauthorised credit card charges
I only asked for the £1 trial but have been charged an additional £30 this month which I have been told is not a one-off payment but is a future monthly payment.
I signed no authority for this and made no membership request.
My question was not answered in a timely manner: it was supposed to answered within a time period of 8 minutes but took over 6 hours, by which time the fault had rectified itself. All I originally asked was what a certain code meant which appeared on my washing machine after a power cut. It seems it just needed time to reset itself.
Desired outcome: Please refund the £30 charged on my credit card and cancel any membership that may have been set up in my name.
This complaint has been resolved automatically due to user's inactivity.
A full credit of GBP35.
On Dec 2nd I signed up for a trial and paid GBP1.00. [protected] US)
On Dec 8th I was charged GBP35 by Justanswer Tech Help [protected] US)
If this was a trial why was I charged?
Yodel distribution pushed me to this site as I was complaining I had no Proof of Delivery for a medical parcel, I knew all the details and eventually Yodel finally came back with information I was after, none of which Justanswer provided.
I would like a credit for the GBP35.
This complaint has been resolved automatically due to user's inactivity.
Help with a computer question.
On December 27th, 2022, I had a simple computer question. While searching for Microsoft Help online, the website "Just Answer" came up. I was asked if I wanted to get an answer to my computer issue. I was also asked if I wanted an expert to answer my question. I figured I did not want a [censored] to try and fix my problem, so I responded yes. On December 30th, 2022, two charges appeared on my checking account. I charge was $39.00 for the computer fix. I called "JustAnswer" to inquire of the second charge for $46.00. The customer service person said that the $46.00 was a mandatory subscription fee for getting an answer to my initial question. I was unaware of any subscription charge nor any prerequisite acceptance of a $46.00 charge to join "JustAnswer" before paying for the actual "expert" to answer my question. This operation stinks of a scam to me. The company cannot return your membership fee, only cancel it while pocketing my $46.00.
Desired outcome: I want to get my $46.00 subscription fee back.
This complaint has been resolved automatically due to user's inactivity.
I requested help connecting my HP printer to my laptop printer on November 24, 2022.
I was connected to a person who tried everything I had already tried. There were numerous repetitive attempts while I sat watching with no success, either by direct cable connection or through my router. After about two hours, I had to leave to go to an appointment. It was suggested I reconnect later. I got a new "expert" who tried many of the same things also with no success. I gave up but they encouraged me the next day to try again. Now a third "expert" tried a couple of new approaches but was still not successful. The third person explicitly told me he would see I was not charged but I have received charges for $1 (Join fee) and then successive charges of $39.00, $39.00, and $46.00. For that I could easily have a new printer. As it is now, I have no working printer and excessive charges with no result.
Desired outcome: I agree to the $1 join fee and the initial $39.00 which I agreed to. I did not agree to subsequent charges and request that the remaining $85.00 be refunded to my credit card.
This complaint has been resolved automatically due to user's inactivity.
Pop-up chat line appears simultaneously with airline website and gives false impression
On 28 December 2022 I logged onto what I thought was Singapore Airlines website, but it was in fact Just Answers. Their chat line was superimposed on the Singapore Airlines site, which I consider grossly misleading.
I outlined my problem, and provided some personal information, believing I was communicating with Singapore Airlines.
I was advised my problem could be resolved and I should pay a $2 (refundable) verification fee. I did via my Credit card, but my bank then advised that a A$66 charge had just been taken. I confirmed it was unauthorized and my card was blocked (too late, of course).
These funds were taken fraudulently.
Desired outcome: Request refund of A$66Require removal/destruction of my personal informationHappy to make this experience open to public
This complaint has been resolved automatically due to user's inactivity.
Unauthorized charges
Phone issues the payment started in September for the amount of 1.00 now I am being charged 46.00 a month….I have requested that the payment be stopped but they keep billing…This company was to help me with app issues with my phone…That didn’t happen…So I have asked that I know longer be charged but they continue to bill… my credit card…This is a request that this company be invested for unauthorized payments
Desired outcome: Stop billing my credit card for unauthorized…Payments
This complaint has been resolved automatically due to user's inactivity.
SCAM/No contact information?
I Have the same problem as basically EVERYONE ELSE.
They said they'd Charge around R15 for a question and ended up taking R600+ from my account and signing Me up for a monthly subscription? I'm a single woman who doesn't need a whole monthly plan.
Only to give me not one but TWO doctors who just told me to go to a GP. This is what I'm here for though? HELP ME.
I tried to contact them to get a refund and NONE OF THE CONTACT INFORMATION WORKS. All the links about customer care are " bad gateways" and doesn't work conveniently.
I ended fighting pain and going to a GP where the issue was absolutely treatable. But to have two whole "professionals" tell me to just go to a GP is absolutely ridiculous I can't believe these people took that much money off for not one but TWO unsatisfied unhelpful answers!? And then I can't contact them?
Like who do I have to sue?
Desired outcome: Please just refund me so I can be DONE with this and be the professionals you claim to be
This complaint has been resolved automatically due to user's inactivity.
Amount deducted from my account without an explanation
On December 15 2022, an amount of A$66 has been taken out of my account with no explanation. I wish to know what it is for as I have not used the service at any time recently and did not authorise this amount to be deducted
Anne Hallam
Desired outcome: I wish to know what it is meant to be for but also for the money to be refunded
This complaint has been resolved automatically due to user's inactivity.
unauthorised credit card charges
Aus 19/12/2022 early pm. Was making enquiries to ebay re selling, justanswer came up and requested $2.00 to help me, i paid this willingly, could find no answer, cleared page from screen and went back to ebay and got my answers direct. Checked my account this morning 20/12, to find i've been debited $86.00. I'm a pensioner and this is a lot of money, that i cannot afford to loose, especially this close to Christmas.
Desired outcome: Refund of $86.00 as i need this to pay my rent.
This complaint has been resolved automatically due to user's inactivity.
Complaint
In September 2022, I used this service to ask a question about IRS tax filings. I was desperate and agreed to what I thought was a one-time charge of $50. The service was no help at all with my question. The staff person just kept repeating the question back to me. After several minutes, it was clear that they would be no help, so I ended the call. Today, while looking at my credit card statements, I see that Just Answer has been charging my credit card $50 per month for the last 4 months and never even bothered to tell me. Most subscriptions at least send you a confirmation email. I suspect that Just Answer intentionally does not send any confirmation email of auto draft because they do not want you to know that they are stealing from you. I will make sure that the BBB is notified of this organization's criminal practices. Shame on this organization for preying upon desperate people.
This complaint has been resolved automatically due to user's inactivity.
Unauthorized charge to my card
on december 9th 2022 about 9pm eastern time I was asking a question about my wife having burning sensations in her chest they said for 2.00 they will connect me with a dr that is all they said I paid the 2.00 they awered the question asked would I like to be connected with a dr directly I said no they still charged me 58.00 I never talked to a dr it is Christmas time and they took 58.00 I did not agree too I need my refund I am filling a complaint at the bbb. I would never pay $58.00 just to get a generic answer that you guys gave me Justanswer.com was the company
Desired outcome: i would like my 58.04 back and please delete my information I did not authorize it
This complaint has been resolved automatically due to user's inactivity.
I've just used JustAnswer, and the bot that one initially interacts with clearly stated that my answer will be addressed for only R15 ($0.87) - nothing mentioned about a subscription! Whether or not the payment page included the cost of subscribing, I'm admittedly not sure, nevertheless I was immediately charged the amount of R781 ($45.17) for a subscription! This is likely not illegal, but is CLEARLY CLEARLY CLEARLY DECEPTIVE! On consulting a rep, it appears they do not provide refunds, despite literally contacting them as soon as I realised what was going on (perhaps within 10 minutes). This may be a useful site, but I feel like I've been scammed!
Unauthorised debit card charges.
I searched my nat west bank account with a question for which I couldnt find an answer.Just Answer popped up , I genuinely thought it was part of Nat West. It said it could help for £1, Then said there was a cost of £16, I said sorry I couldnt afford it and logged out Never got to ask anything. Now I find I have been charged £35 pounds plus £1. Iam a senior citizen and really struggling at the moment. Please can you help me get a refund and cancel this thing.
Date 6. 12.22 £35 00.
Date 30.11.22 £1 trial. Thank you in advance. Kathleen.
Desired outcome: A refund and cancelation of the account.
This complaint has been resolved automatically due to user's inactivity.
JustAnswer Reviews 0
About JustAnswer
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer Contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailssupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
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JustAnswer social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 03, 2024
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