JustAnswer
Reviews and Complaints

I saw an ad on google for “just answer” vet. My cats weren’t feeling well, but not so sick I felt they had to be rushed to the vet. The site said 7 day trial for 1.00 and then if not canceled it was 29.00 per month. I decided to give it a try. I signed up asked my question then canceled my 7 day trial. On my way to work I checked my account and not only did they take the 1.00 trial payment they charged me 29.00 as well. I contacted them and was told they don’t offer a trial. I sent the link to show them where I signed up and they would end the chat. So I contact them again and they tell me the same thing and disconnect the chat. I will be disputing the charges with my bank and show my bank the link stating it was a 7 day trial and it was only supposed to be 1.00 payment. And the unauthorized charge. I would not recommend for anyone to use. Terrible customer service and very dishonest.

I thought I was calling HP with an issue on my printer setup for wireless printing. Thinking that I was speaking to a HP tech I agreed to a $2 charge to help me. I ended up with no answers as they wanted me to go into an online chat and then kept sending answers that were from the HP site I had already tried. I never did get a solution and left a negative response to HP. Since that $2 charge JustAnswer has billed me $70 for 4 months. I cannot find a way to discontinue this and request a refund as there doesn't seem to be a clear way to contact this company. I am still not clear how this even happened but now district Just Answer and HP if they are allowing this to happen to their customer.

i have been trying to cancel this for 4 months now. but you keep charging my credit card leaving me with 2 over the limit chargers. so now i am out 29 bucks for 4 months plus 2 35 dollar over the limit charges. that comes to 186 bucks

Total fraud... scam

I found ther promotion marketed as $5 for per question, and that was reasonable for my only basic question I was asking just to make sure. Probably took 1 minute to answered by an attorney.

Thank I looked at my bank account. I was charged $5 and $60.

I went back to my JA account my orders page says I was charged $5 for initiation fee and $60 for a monthly membership. I was not looking for a membership.

I called customer service and they said I confirmed to be charged for monthly membership before registering which I never did. They hide it in their terms and conditions.

Let's say it is okay my mistake not to read it. But they were promoted on the website as "fully refundable". If there is anything else in the terms and conditions against this, this is litterally lying and fraud in marketing.

Iam trying to cancel this scam that is taking $50.00 a month out of my checking account every month.

I went to the FEDERAL COURT HOUSE JURY DUTY WEB SITE to explain I am 73 years old on oxygen and cant do jury duty. A link popped up that had answers for me! Its a total scam. They said in text it would cost $1.00

its up to $150.00 dollars now. I went in the hospital on April 14 2022 until May 2 then went into a rehab place called Peoria rehab then moved to Glencroft care center until May 18th then I had home health care and physical therapy for another month.

I know I will not get my money back..even though its a large amount coming out of my social security

PLEASE STOP TAKING MY MONEY

I HAVE NEVER CALLED YOU NOR HAVE I EVER TEXTED YOU OR USED YOUR SERVICE

Problem: Printer does print in photo-mode perfectly, but in textmode PGBK-ink will not work.

I posted this problem tu 'justanswer' and agreed to accept a phonecall by the working technician.

But the only thing I received where useless questions and a written note 'the printhaed might have suffered an electrical problem' - thats all!

Result: today, I have been charged 29,00 EUR for my 'YES' to a never happening phonecall!

This is redicoulous!

I googled “free antique furniture appraisals” and JustAnswer came up. Went to website requesting information about antique dresser. I was then told that there was a $1.00 fee for service. I was fine with that, gave credit card information and was connected to an “expert”. I was given very basic information about the age, style and potential value, period. Afterward, I received an email stating $28 was also charged as a “membership fee” I never authorized nor agreed to, nor was I notified about this fee until after I agreed to the $1.00 fee and provided my credit card information. I immediately cancelled membership and called requesting refund of $28. I was told by representative, “Bua”, that charge was non refundable. Reported fraudulent charge to my bank.

I was in contact with JustAnswer on the 01/06/2022, the consultant tried to answer a question I asked yet was unable to provide any usable feedback as he was unsure of what needed to be done. I immediately cancelled the membership as this was not usefull, the information was that this could be cancelled at anytime! I received an email from Jeff Cavellini on the 01/06/2022 confirming the membership cancellation YET on the 07/06/2022 I was billed for the full subscription fee. I look forward to receiving a credit of R781 IMMEDIATELY.

Bronwynne Poole

Pretoria, South Africa

I paid for a membership and nothing was working right, so I cancelled it, but the website had already took two payments out, first $1 and $28. So customer service they closed everything out, and said I have until July 12, 2022 to use what has been paid for. But now I tried to use it and it won't let me, it want me to use my card again. Very unhappy with this. Is this a fake site and it took my money?

Lorraine Ellis

The way this company advertises is manipulative and incorrect!@

It was next to an IRS button with "we can help for $1".

I clicked on it and talked to someone realized right away that this was NOT the help that I needed as it was so smartly placed.

Then I discover that they charged me $60! instead of $1!

I called and talked to someone and they promised to remove the charges

That happened for 3 month!

I reported it with the credit card company and "Just Answer" filed a paper stating that I used their company log in 7times at the exact time!

ir 8.34 x 7 etc. and that on different dates! at 3 additional dates

This is a terrible company and I will eave the credit card company that sides with them. Not service that I want in my life.

I paid £1 for a trial on 14th of June 2022 I noticed all the information was rubbish and cancelled my membership to then be charged of £39! I will be expecting a full refund or I will be contacting local authorities ASAP!

I want to know if I could continue on with my Now 50$ payment monthly.My Card got canceled But I wantDr. Karamat Mahwish and her 5 member team. She gave me a number for a Psychitrist also [protected]. Because of my enviroment as well [censored] my payee I could not use your services and team.She wants to know if Just Answer could directly bill by mail my $50 a month to a Dickinson ND, 58601 adress?

Can you Please Cancel my membership? I can't afford this monthly charges. So if you can refund the $66.00 dollars I appreciate it . It happen June 14, 2022. All I need is to open my Tablet. I don't need the monthly charges Please.

Order ID [protected]-383 Thank you.

Yesterday, 06/13/2022, I mistakenly paid for a membership I didn't want. The user interface was confusing. They refused to refund my $50.

Demading a refund on a incorrect charge.

Even though I only agree to pay the trial fee,you immediatelly charge me the full monthly subscription. I am demanding a full refund on that $46,as its not worth the money and your "experts" give you copy paste answers from google search engine. Expecting a refund before I envolve laywers on this case as I dont mind hunting this down.

Date of incident: Friday June 11, 2022

I was having a problem renting a movie from Amazon when a was involuntarily connected to this site. I didn’t realize that I was joining a subscription service and would incur a monthly membership fee. I realized it within a minute or two and immediate requested a cancellation.

Now multiple emails exchanged with multiple representatives, I’ve gotten nowhere with getting a refund of my $46.00. These people are thieves! They said that I filled out the billing information which is an absolute lie. I don’t know how they got that information. Somehow they get linked in.

This company has a problem with transparency! I was duped and deceived and left with no recourse. I’m not alone though, with almost 3,000 complaints I’ve got plenty of company.

On 09 June 2022 I was trying to link my smart phone to windows without success. Having paid the nominal SA R and 15.00 to try and resolve the issue I opted to link to a consultant I was charged with SA Rand 599.00 WITHOUT MY AUTHORISING THE CHARGE.

In any event the problem was not resolved by your consultant.

I now expect the amount to be refunded to me without delay.

The offer was $1 for a week trial. Ask a lawyer a question.

I was not contacted via email only text message. It took less than 24 hours to find out that they had no answers no referrals no help to offer. I ended my one week trial early. 3 days later they took $46 out of my account. They never notified me. Not by email. Not by text message or phone call. They didn't even wait a week. I only use that card for situations such as this. I guess I'm lucky. They may have charged me as many times as they could get away with.

It's such a shame that they did this to me knowing the predicament I'm in.

Online search recommended JustAnswer for " just one dollar get legal advise"

I asked one question, it was answered but I was charged and additional $50.00. When I called, the rep was so rude and would not let me speak to her supervisor she just kept refusing the refund. I am not satisfied. I DID NOT AUTHORIZE THE AMOUNT DRAFTED!

April and May 2022

Just Answer.

I used Just Answer on one occasion and paid 5 Euro which was the one off fee for very poor information this was a one of transaction only and no further agreement was agreed to.

When I received my my credit card transactions I noticed another fee of 35euro been withdrawn from my credit card account by Just Answer on the 22 May 2022 I do not know is this for I never agreed to any other charges I want this fee refunded immediately.