Menu
For Business Write a review File a complaint
JustAnswer Customer Service Phone, Email, Contacts

JustAnswer
Reviews and Complaints

www.justanswer.com

Learn how the rating is calculated

3.4 26 Reviews 1479 Complaints
Claimed
JustAnswer has claimed their business profile
Write a review File a complaint

JustAnswer Complaints 1479

ComplaintsBoard
A
12:46 pm EST

JustAnswer No way to cancel subscription

I was duped - thought I was paying a one time $5.00 charge and after I provided my credit card information I was automatically set up with a yearly subscription and NO way to cancel.

Desired outcome: Cancel the subscription I did not want or request

Read full review of JustAnswer
Hide full review
ComplaintsBoard
D
7:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Legal advice for transgender male

I tried this site one time and it just kept taking my money after I had spoken to someone and had them cancel my account for 5 months they just kept taking my money. I am not happy that they kept taking my money.. I want a full refund or I will take legal action. I cancelled this [censored] off my card. Please return 5 months of my money. They scammed me and never gave me advice

Desired outcome: Refund

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
4:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Fix it

I have never heard of this company until I saw the money £35.0 taken out of my account. I asked for a refund, now they want to put me through to an expert to solve the problem. But say I have to pay £5.0 which will be refunded which A. I don't believe and B. not going to give my bank details, again, for a company I have never heard of and could be fraudsters about to take thousands out of my account. So unless you refund my £35.0 within 24 hours, I will make an official complaint through the financial ombudsman
Dr Morison

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
W
3:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Credit carded misuse

To Whom This Concerns:
I am William C. Jones of 1198 Bob White Avenue in Springdale, AR 72764
My credit-card is being misused by someone other than me and I am the lone signature. The JustAnswer charged my ARVEST credit-card the amount of $46.00. I did NOT, to the best of my frail 84 year old mind sign up for this and I require this amount be paid back into my account, Unsubscribed and delete my name and email address, et al as soon as possible.
Thank you for helping me out of this situation!
P.S. I am subsisting on Social security of $703.00/month and I really cannot afford this price each month, as Food, Meds, rent, etc et al, come first!

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
2:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Unethical behaviour

On July 8th 2021 I paid a £5 online fee by debit card for a brief consultation with the JUSTANSWER (UK) company. I had been stranded abroad and returned to the UK to find an unsolvable problem with my WhatsApp account.

I left the JUSTANSWER chat without any knowledge whatsoever that I had signed up for an ongoing £35 monthly payment. This amount has now twice been taken from my account (July 8th, and August 12th) before I realised today (19/09/21).

Since that first and only consultation in July I never again contacted JUSTANSWER. Neither did JUSTANSWER communicate in any way again with me, neither about the payments they were taking.

I respectfully request that these two payment be refunded to my account and await your speedy reply.

If I do not hear back from the company in a reasonable time I am afraid that I will have to take legal advice in order to take the matter further.

Sincerely

SH

Desired outcome: Refund of £70

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
10:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Billed for service never used and they refused to refund the fee

I went on for an answer to a radio question didn't receive and answer right away and when they sent the welcome message I replied to it to cancel the service its not what I was looking for. They still billed me anyway and when I sae it on my bank statement I called to complain they said it went past the seven days period and they refused to refund although they had no problem canceling the account that day so I was charged a month and received nothing for my money I call that fraud.

Desired outcome: Refund my 46.00

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
10:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Applied to be an expert

I applied to be an expert with JustAnswer and went through a whole identity verification process. That was approved. I figured they would contact me with more in depth questions since the application only let me type in information on 2 degrees without room for more nor professional references. I am quite educated with a lot of experience. Instead of being contacted for more information I got an email that JustAnswer would not be moving forward with my application. I wrote to them for an explanation but got no answer. It sounds fishy to me.

Desired outcome: I would like to be an expert on JustAnswer and I would like to know why they rejected my application.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
3:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer A trial offer

I was online with them and received no help at all, then I received a text about a trial offer and if I did not want this text, STOP, which I did, now I have received a bill on my credit card $5.00 for the trial and $39.00 for a months service. I called them, they were very rude and told me that their policy is NO REFUNDS but they would cancel any further charges. I told the agent I wanted a refund, she said I'm hanging up you and she did. I am now trying to dispute the charges with my bank, I just hope nobody will deal them at all to me it's seems to be a SCAM

Desired outcome: My charges refunded

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
10:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Enrollment

My elderly mother was charged unknowingly for your service - . the service you say you provided was fraudulent. she searched for bose service and spoke to a rep who said they represented Bose. This is not the case . She called today to inquire about money removed from her bank account for two months. after speaking with Joy at customer contact, she assured us the escalation would be reviewed. I asked for her supervisor and nothing - we were given standard responses for this issue and as I research and review this fraudulent service online I see this is common - refund the money to her account. We are filing a complaint with The FTC federal trade commission as well as reviewing options for representation in court.

Desired outcome: refund july and august @ 92.00 [protected]@gmail.com

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
5:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Veterinarian*Justanswer

We agreed to pay a $5 amount for a phone service on 28 July 2021. We are now being billed a monthly subscription of $42 Australian per month for a subscription we did not agree to. Since 28 July we have also been receiving many more scam emails.
I have had to cancel my VISA card to stop more payments being deducted. I seek repayment of the amount of $42 improperly charged to my VISA card on 9 August 2021.

Desired outcome: Refund of payment of $42 improperly deducted from my VISA card on 9 August 2021

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
8:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Ask me health query

I used your website to get advice on my wife's kidney infection. I was asked to submit a payment of £5.00 which I was happy to pay. I then received an email confirming receipt of the money but was surprised that I had also been deducted £38.00 for a "membership fee". I did not ask to become a member of anything and then I checked my bank account to see that the two payments had been dedusted totalling £43.00, To me this is a cynical exploitation of people who have a medical complaint. Please refund the £38.00 deducted from my account as soon as possible. If it is not received forthwith I shall take the necessary steps to ensure that it will be.

Brendan Holland

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
9:17 pm EDT

JustAnswer Got charged $5.00 and then an additional $40.00 for no services??

Signed up for trial subscription, then decided not to continue, then received an unauthorized $40.00 charge on my credit card, for no services?

Desired outcome: refund the $40.00 charge to my credit card because I cancelled request for information, and received no help!

Read full review of JustAnswer
Hide full review
ComplaintsBoard
J
6:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Unauthorized credit card charges

On 25/06/2021 I asked a question on Just Answer and paid 5 Euros for what I thought was a one off Trial. The Lawyer did not have the answer, it was not in his area of expertise and he merely gave me the details of another legal organisation. The deduction from my bank account was identified as JUSTANSWER*TRIAL00800800
On the 5/07/2021 there was a deduction of 59 Euros taken from my bank account by JUSTANSWER*LAWYER0080080. I immediately contacted Just Answer, explaining that the Lawyer had only answered one question inadequately and that I understood that I was only due to pay the 1 trial payment NOT another 59 Euros.
On the 05/08.2021 yet another 59 Euros have been deducted from my account JUSTANSWER*lawyer 0080080. This is disgraceful, I didn't subscribe to Just Answers and indeed will never touch them ever again!

Desired outcome: I need the unauthorized deductions from my account to be stopped and to be refunded

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
1:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Charged $70

I have been charged $70 and I haven't agreed to extra charge. Please let me know what you can do.

I do not understand the extra charge as I have stopped using this site, I was charged $70 last week and would like it credited back to my account please.

Could someone please get in touch with me as I do not know what to do nor do I know how to avoid further charges.

Iesha teiho
[protected]

Desired outcome: Refund

Read full review of JustAnswer
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
5:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Questions

I agreed to a $5 trial to get my question answered. You said I would be notified when the trial ended so I could cancel before I incurred further charges. I just got a $46 charge on my card. When I attempted to resolve this online you kept sending me to pages that want more money. I don't see any way to cancel this. Am I going to have to go through the process of disputing this and having another card issued to get you out of my pocket?

Desired outcome: $46 refund/ cancel just answer

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
10:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Deducting r599 from my credit account.

The above amount is being deducted from my credit card for not rendering any service. I contacted you to fix my laptop as could not use the USB transferring data. It was tested but the amount quoted was above my means. I cancelled it. No work was ever done except the initial testing. As I hardly use my credit card I only found during March 2021 R599 was monthly deducted. The bank cancelled my Credit card.
Could you please refund me the 5 Months deducted amount plus the accumulated interest @ R9, 00 per month.
Yours,
Stephanus Andreas Human

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
9:23 am EDT

JustAnswer Unauthorised credit card charges

Dear Sir. On checking with my credit card statement I found that I had an unauthorized credit card charges for the amount of RM196 based on a transaction date of July 29, 2021 under Visa credit card no [protected] issued under the name of Mr Ooi Chee Thim. This is very unprofessional. It is appreciated if you can refund the same amount as this is considered unauthorized debit as no agreement was agreed.

Appreciate a favorable reply soonest

Best Regards
Chee Thim

My email: [protected]@gmail.com

Desired outcome: Full Refund

Read full review of JustAnswer
View 0 more photos
Hide full review
ComplaintsBoard
M
8:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Non authorized charge to my credit card

Ther is a chargre to my credit card ( 40$) that I did not authorize..

This charge is labeled " HOME_REPAIR_JA 800-200-1371CA" on my credit card statement and it is dated August 1st. I belive it is from your organisation (Home repair). Please remove that non authorized charge.

Michel Lemieux
[protected]@icloud.com
[protected]

Thanks!

Michel Lemieux

Read full review of JustAnswer
Hide full review
ComplaintsBoard
V
9:50 am EDT

JustAnswer You took money out of my bank account without permission.

Im sending this email to you because your company took money out of my bank account on the 31 july.I did not want to be a number of justanswer.I would like you to return my money back in my account, I am going to file a copmplant with my bank.With the AG of Indiana and with every Tv new ask for help here in Indianapolis.All I ask is for you to return the money to my account.I have try to go through your site on line, but then you want more money to talk to someone.Please return my money.thank you.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
A
6:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer I never received a product.

Hello I'm Andre R.Moore and as of May this year five payments of 20.00euro/ dollars have been talking from my bank and I want the money send back to me by account or my address why would even order the same items 5 times?
Me email: [protected]@yahoo.com

There was a typo that was 28.00 taken 5 times
And my address is: Zur Melkerei 19
66839 Landstuhl, Germany
Thanks.

Desired outcome: Have my money returned to me ASAP.

Read full review of JustAnswer
Hide full review

JustAnswer Reviews 0

Looks like JustAnswer has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
74933 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 03, 2024
  7. View all JustAnswer contacts
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.