JustAnswer
reviews and complaints

Just answer advertises itself as health coverage abroad. I had an emergency. It only listed a 5 dollar charge for health but charges you 50 for a monthly membership buried in fine print in their TOS.

Someone in the middle of a health emergency is not going to have the ability to read through a lengthy contract explaining this.

They will not refund your money via chat.

This company is unethical.

I thought the service was $5.00, when the the charge showed $55.00, i called right away. Some sketchy person from overseas and answered you don't refund. I also tried to get answers from Venmo. I have been trying to get through your chat and you have it set up so it drops every time and I get no answers. Return my money please. I didn't even use the service when I found out what you charged me.

Just Answer site disguises itself as any company you may be trying to get an answer from but they are scammers! They offered $1 special offer to answer one question. Once card information is entered the site locks & details the $50 monthly fee, but does not allow you to disagree or say you don’t want this FORCED sale. My question was never answered and I was charged $51 and had to cancel my card to prevent further theft.

Three "experts" couldn't answer the question properly and ended up costing me $600. These were definitely people just reading a script or bots as my questions were answered as vaguely as possible. Also, they had no ability to actually diagnose an issue, and kept repeating the same thing even when I had told them I had already tested the part they were asking about.

The wiring diagrams they provided were wrong, and using reverse image search I found they were the first result on google. I know how to google, and know that what they were looking at was incorrect. They don't have anything we as consumers don't have- they have no service manuals or special information. They literally scrape google for the first answer and give it to you.

Please don't give them $ absolute scam! I was so sick when I signed up I wasn't thinking properly. As soon as you ask a question you get a message stating you will be charged a $2.00au refundable join fee and as soon as you enter your payment details they charge you the $2 join fee plus $66 membership fee. I cancelled my membership immediately and they have refused to refund the $66. They tell you it was on the page before you enter your payment details, not true! I could not even reply to the sms they sent me!

My pet cat into some toxins. While I was driving him to the vet. I found this Just Abswer Pet site.

It required a five dollar charge on my credit card to answer my first question about toxins. They then came back and said. At that point I disconnected cause we were already at the dog ER.

I've been see charges the next two months for their site. I never talk to a veterinarian and they would not refund their charges.

Be very careful if you sign up for this service.

I came across JustAnswer when looking for some employment answers. I was chatting with"Pearl" when she said it would only cost $5. When I entered my card information I was immediately charged $46 & when I circled back to "Pearl" she couldn't answer me on my question of refunding me my $4. Why? She was a bot! Beware everyone they are very dishonest & deceitful. I wouldn't recommend at all.

I have had a payment taken out of my bank via PayPal. I am not a member of JustAnswer, but they said I had an account which was closed down in 2013. I have spoken to 2 customer service assistants and have gotten nowhere. They asked for my email address but said it wasnt recognised. However thisbis the only email address I have ever had. I am a senior citizen and I have ti account for every penny. £29 is a huge chunk of my pension.

I asked a question into their auto chat service after coming across their website, and was told they can have an expert answer my question for a fully refundable "$1" fee, but my bank was charged an extra $46.

When I contacted customer service, they said this is a mandatory membership fee. When I asked why it wasn't disclosed up front, they were dismissive and refused to refund the money.

I did research later and found out they are in the business of doing this - baiting people with cheap prices to get answers, and then tacking on these hidden membership fees and refusing to refund the money unless you contact BBB or someone to help get your money back.

Stay away.

I ran across Just Answer in a google ad looking for remote advice on Sunday, July 16, 2023. I agreed to pay a $5 sign up fee and Just Answer immediately followed that up with a $35 monthly membership charge that I did not authorize. It was a very dishonest way to do a membership fee. I use multiple apps with monthly memberships and they have all been transparent about their fee structure before charging.

I have contacted chat and email support. Chat support said they would give me a refund and then immediately said "disregard that." I have a different representative responding to all of my emails on the same thread also refusing to refund the membership fee.

If it is not refunded it seems the only thing this company is interested in is stealing people's money, not providing helpful links to professionals.

There is a screenshot of a customer care representative agreeing that I was right and that I should get a refund and then going back on it immediately.

What a hoax. I paid the $5 as requested and put the question in the chat. After a length of time an attorney texted me and a pop up came up asking for more money which I declined. The attorney texted that your service was not intended for what we were asking and referred me to other sites. I immediately went on line on my account and cancelled the service. I expect a full refund. I NEVER AUTHORIZED A PAYMENT OF $60. I expect a full refund. This is a scam. If you want the $60 ask up front. Don't do a bait and switch on a $5 charge.

I had until June 8th to cancel subscription. I went on and spoke to whomever it was and it was canceled. Before 8pm on June 8th.

Today they tell me it was closed on June 8th but the payment has already been sent to debit my checking for the $46.00.

because the next payment for 46.00 was processed to be taken out of my account there is nothing they can due. The payment is non refundable.I am so passed off right now I don’t care if it professional or not.

So this company can let you cancel take your payment out the same day. This is fraud and something needs to be done. This is how they are making their money and is very very wrong

I want my $46.00 refunded to my checking account. I am not the 1st person they have done this to. But nothing has been done so they continue to do it. I feel sorry for the workers. They have to hear the complaint and nothing they can do.

I signed up for 1 dollar service which clearly stated "completely refundable" when entering my credit card details. Later I was offered an upgrase to a higher expert advisor to which I declined.

When done, I noticed that I was changed for a total of 46+1 usd!. When complained to them, they shared a different screen shot of the billing page that is not stating "completely refundable" as it was on the page I saw when signed up!

I asked a question back in 2022 and cancelled my account after the 7 day trail. I went back yesterday and an asked a question and they RENEWED my account without permission and took out $35 dollars. I wasn’t asked. I didn’t want a membership at all but now I can’t get ahold of anyone to get a refund. I didn’t find out about them “renewing my membership” until this morning. They sent me an email telling me they renewed my account and it was $35/each month WITHOUT PERMISSION TO RENEW MY “MEMBERSHIP” that I did not sign up for

I signed up for a $7 refundable service, didn't get any direct answer and was billed $30. I was denied any refund at all but customer service says I can still use the service even though I've canceled but I asked another legal question just to be asked about details then directed to another payment page, so frustrating!

There 'continue' link at the bottom of one of my pictures below does not work I even opened this in a new browser, nothing!

So I told a attorney my business and this attorney name Theresa JBS said everything is confidential and boom this so called attorney put my information on this website after I did a cancelation with this website same day and ever since than these people stole 46 dollars from my bank after i did a cancelation... what the he'll this ID a 2.billion lawsuit for this business and company... I swear ima going to take this to homeland security for false allegations they're aren't real attorney or lawyers... omg I was telling a scammers the whole time about my business and these people don't even know me...

30th May 2023, asked a question but apart from paying my initial £1 signing on fee did not get the answer I was looking for. On 02nd June 2023 I was withdrawn from my account the sum of £35 payable to Just Answer, again on 30th June I have again asked for £35 from the same source. At no time did I agree to any service agreement with this company nor would I want to.

I have attempted to contact the company to see how/why this has occurred and to find out my “membership number” which is unknown to me and cancel any membership that may exist, but did not receive a reply therefore I am lost as to what to do next.

I called Just Answer on Thursday, June 22 for advice on trying to repair my flat screen TV. I was told to buy a new one. I accepted the charge of $5 for the advice, which should have been the end of it. Now I see that on Sunday, June 25, I am now charged an additional $55 for what must be a call that I never made. If the TV isn't worth repairing, fine. However, why is this additional charge added on to my account 3 days later without explaining anything? I made NO additional calls to Just Answer, and at this rate, I will not be making any additional calls in the future...

On Friday p.m., 6/23/2023, I was trying to get information on a Whirlpool Double Oven that would not operate/work. Somehow, in searching Whirlpool sites, I was transported to a JustAnswer site. Wanting a quick answer as what to do with the oven issue, I reluctantly clicked the button to pay $5.00, in hopes I would be put in contact with a Whirlpool representative. Instead, I assume I spoke to a JustAnswer person, who knew nothing about what I needed to know, other than to say call an appliance repairman. Today (6/28/2023), I noticed a $40.00 credit card charge to JustAnswer. I did not sign up for any extended membership with JustAnswer, and have an e-mail from JustAnswer that any account with them was canceled. I would like a credit card refund for the $40.00. This whole issue took about 15-20 minutes on Friday p.m., 6/23/23, and JustAnswer wants me to pay $45.00. I had no knowledge about a membership or a $40 ongoing monthly fee. I am okay with the one time $5.00 charge, but would like the $40.00 refunded, and a confirmation that any "membership" that resulted from this brief encounter is definitely canceled.