JustAnswer
Reviews and Complaints

30th May 2023, asked a question but apart from paying my initial £1 signing on fee did not get the answer I was looking for. On 02nd June 2023 I was withdrawn from my account the sum of £35 payable to Just Answer, again on 30th June I have again asked for £35 from the same source. At no time did I agree to any service agreement with this company nor would I want to.

I have attempted to contact the company to see how/why this has occurred and to find out my “membership number” which is unknown to me and cancel any membership that may exist, but did not receive a reply therefore I am lost as to what to do next.

I called Just Answer on Thursday, June 22 for advice on trying to repair my flat screen TV. I was told to buy a new one. I accepted the charge of $5 for the advice, which should have been the end of it. Now I see that on Sunday, June 25, I am now charged an additional $55 for what must be a call that I never made. If the TV isn't worth repairing, fine. However, why is this additional charge added on to my account 3 days later without explaining anything? I made NO additional calls to Just Answer, and at this rate, I will not be making any additional calls in the future...

On Friday p.m., 6/23/2023, I was trying to get information on a Whirlpool Double Oven that would not operate/work. Somehow, in searching Whirlpool sites, I was transported to a JustAnswer site. Wanting a quick answer as what to do with the oven issue, I reluctantly clicked the button to pay $5.00, in hopes I would be put in contact with a Whirlpool representative. Instead, I assume I spoke to a JustAnswer person, who knew nothing about what I needed to know, other than to say call an appliance repairman. Today (6/28/2023), I noticed a $40.00 credit card charge to JustAnswer. I did not sign up for any extended membership with JustAnswer, and have an e-mail from JustAnswer that any account with them was canceled. I would like a credit card refund for the $40.00. This whole issue took about 15-20 minutes on Friday p.m., 6/23/23, and JustAnswer wants me to pay $45.00. I had no knowledge about a membership or a $40 ongoing monthly fee. I am okay with the one time $5.00 charge, but would like the $40.00 refunded, and a confirmation that any "membership" that resulted from this brief encounter is definitely canceled.

On April 15th I used their services and was told the question would be $5 then I was charged. I was immediately charged $15 then after they answered I woke up to an overnight charge of $46. I reached out they said they'd refund it and they didn't. I was charged again on 5/10. I called again and spoke to a Jeff Cavalleni and he sent me a cancellation email but then again on 5/22 and now again today 6/28 they tried to charge the $46 and my credit card denied it. I called and the horrible customer service agent said she would not refund a thing but sent me another email saying it was cancelled. They are the worst company and are scammers.

I signed up for legal response regarding real estate issue on May 26, 2023 for one time use. charged 60.00 immediately.

Charged another 60.00 on June 26, 2023. Called toll free number for refund and was told fee was nonrefundable because I signed up for membership. I complained vigorously to the CSR but was told they will not refund fee but would cancel account.

I want my 60.00 returned to my account NOW

ROLAND SMITH

[protected]@GMAIL.COM

[protected]

I was charged a reoccurring charge of 55$ as of today June 25th about 1 hour ago, I called instantly for a refund of the 55$ as it was just charged for a brand new month today. I only used it one time and ended up paying the company roughly 133 for another service that I used plus 5$ for the trial period and an additional 60$ dollars. I want a refund for the 55$ that was unused and literally just charged an hour ago, I have called numerous times, emailed, chatted in, they refuse to do anything about it. absolutely disgusting.

I came to JustAnswer to seek help for a concern of my dog. The Ai said it would cost $5 to speak with a vet not disclosing it is a membership fee of $35. I put my billing information in spoke with a vet and got answer. Everything was fine until I saw my account was in negative because the charged me a membership that should have been discloused to me by the AI before directing me to the billing page, not at the very top of the page in an easy to miss spot! When contacting the customer service about this, they just said I should have read the top of the page and not go under the pretense of what the AI told me, then what is the point in having us speak with an AI!

I was unaware I was being charged $65.00 for the service. I was under the impression the charge was $5.00. I want a refund of $65.00 paid back to my Pay Pal account.

I spent 25 minutes waiting for a response to my question and was under the impression that the fee was $5.00. Otherwise, I would never have waited 25 minutes. This company is a total ripoff and should be investigated for their practices.

On 21st June I contacted Just Answer with a question about a Parking Charge Notice I received. After the initial contact online, I was passed to Traffic Law 'expert' Ben Jones who asked me two questions for more information on my case. At this point I was happy to pay the £5 required to receive the answer to my question, however I was then told it would be easier to talk by phone and did I agree - I must stress that this implied the call would be at no extra charge so I agreed. I then became apparent that this call would cost me £43.68 and I requested that we do not talk on the phone but continue by text online. I received no further communication from the 'expert' Ben Jones although I sent several messages asking if the conversation was still ongoing.

I then checked my bank account and found that in total, £48.68 had been taken by Just Answer. I have had no further communication and now think Just Answer is a scam. I request that the £48.68 is returned to my bank account immediately as I have paid this money for no reason and have not had my initial question answered.

I WENT ON LINE AND HAD A DENTAL QUESTION. WAS SENT TO A PAGE THAT STATED $5.oo charge for 1st question on may 16th/ 23. Called up customer service on 5/17/23 when i saw charges for $46.00 .i was told i would get refund then was charged 46 dollars on 19th.They changed the dates. I emailed them 2x no response.called today and female was rude and hung up after saying is there anything else you want know .which i didn't get it and she hung up..so here is my complaint . I'm senior and on fixed income would never pay $46 for a answer that was just write them a letter.

When I gave them my credit card information to charge me five dollars for an answer, they sent me an email on Sat, May 20, 5:17 PM stating:

Membership details:

You were charged the one-time $5 join fee and the $60 membership fee (Order ID [protected]-540). Your membership will renew automatically and the membership fee will be charged each month until you cancel. You can cancel anytime via the membership panel in the “My Account page” to avoid future charges. No refunds unless required by law.

i went to this site on 6-10-23, to ask a question about my very ill dog and you signed me up for monthly payments. the total charged to my visa card so far is $1, $46, and $55. i want to be reimbursed for this amount and removed from membership immediately and refunded this amount to my visa card.

i never signed up for anything! please take care of this matter immediately! thank you, sue simmonds

I contacted just answer was trying to find something. They said to prove my identity they needed to take £1 I agreed to this. Subsequently THEY'VE have taken ,£35 put of my account for what! I did not agreed to any subscriptions or anything. This is disgraceful I am a pensioner so I am left without food for 3 days.

Total scam !

PLEASE REFUNDABLE THIS MONEY IMMEDIATELY I WILL VE REPORTING THIS COMPANY

On the 8th of June I submitted one question to the Just Answer website and received a reply from Jim Lawyer. I was asked if I would allow payment of £5.00 GBP to pay for my question I agreed to the £5.00 GBP payment and authorised it using Apple Pay, this was then deducted from my account on the 12th of June.

Today I was horrified to see that my bank account displays a pending transaction of £50.00 GBP. Can you please have this cancelled. After doing some research online I can see that it seems to be common practise for Just Answer to sign you up to a subscription without your knowledge and take money out of your account. I would like the payment of £50.00 to be reversed and if a subscription has been set up have this cancelled too.

I look forward to hearing from you and receiving my money back.

No services were provided afterwards. However every month since January 2023 were taken from my account as if I have a subscription. I never was asked whether I wanted a subscription so I never agreed to that. I want my subscription stopped en the amounts of 55 Euro as of February 2023 reimbursed. The work was all done by phone, no email exchange has taken place.

Order ID:

[protected]-920

Hi there,

Thank you for your order. We see you accepted an offer for a Secure Remote Assistance regarding your Microsoft Office question so we have charged your credit card ending in: 3342 for 39 €.

An Expert will be with you shortly. Here are some helpful tips to get the most out of your added service:

✓ Share the best phone number to reach you

✓ Look for a response from the Expert with their availability – you can also let them know you’re ready

✓ We’ll quickly find another Expert if yours is unavailable

✓ If for any reason you’re not happy, let the Expert know – they’ll continue to help until you’re satisfied.

Return to your conversation

Thank you,

The JustAnswer Team

Please confirm,

Aris Doelman

I received multiple emails afterwards till 30 january. In one email there is mentioned 'membership' which I did not react to till now because it was a one time support effort in my view.

Back on March 25, 2023 I had phoned to see if they could help me with my little pup. I knew I had to pay and I did pay them $44.00. I thought I was done. Well, on June 6th I had another $44.00 taken from my credit card which I didn't authorize. I can't seem to cancel this and all I want is to have my money returned. I live in Canada. Please help.

D. MacLachlan

JustAnswer

Can you solve my problem?

I sought advice regarding my Oral B Braun Geniux X electric toothbrush.

An "Appliance Technician" was on the chat call.

I genuinely believed that she would help me reset the device. However, the following happened:

Instead of assisting with the toothbrush, she asked questions about my health.

I have a life-threatening disease, Lupus. I am currently on medication, and all of my organs, except for my kidneys, have been severely affected. An autoimmune condition in my brain has caused central nervous dysfunction, leading to peripheral neuropathy.

Every day is a struggle, as my nerves are under attack. I have lost vision in my left eye, and my hands and feet are affected. Walking has become impossible, and I have been in and out of hospitals for the past two years.

All I needed was help with a toothbrush. It may seem insignificant, but it is important to me as I have lost all my teeth due to Lupus.

I explained the situation, hoping for assistance, but instead, she took advantage of it. How cruel. The problem here is that I was directed to a doctor for advice, yet there was no communication from the doctor's side.

I did not register on the JustAnswer website, so I do not have a password. To proceed, I had to make a payment. JustAnswer has my banking details saved, and I am unable to delete them. Will they refund my credit card? The amount was supposed to be R15, but R599 was deducted from my card. It is highly misleading. No doctor provided assistance, and there was no help with the toothbrush settings.

Nobody assisted me, and there was a lack of knowledge from JustAnswer.

I have not registered on JustAnswer. The chat operator registered on my behalf.

How soon will I receive a refund? Nobody has reached out to me, and the amount provided was incorrect. Should I contact my bank for security reasons? I have not received an OTM (one-time password).

JustAnswer still has access to my banking details. How can I delete them?

The reviews for JustAnswer are bad: https://www.hellopeter.com//reviews/

Is this company legitimate or a scam?

I used their service to answer one question that was presented as a "7 dollars answer" (roughly since I am using a foreign coin).

They did not indicate anywhere but in terms of conditions (as if people read it) that I am signing for a membership that is 10 times more expansive! They charged me 80 dollars!

They did not agree to give me back my money although it is clear I did not intend to buy a membership and only asked this one question, and did not even sign in to their website to use "my membership".

I would like an immediate refund from JustAnswer! I was informed that I could have my legal question, the ONE question I wanted to ask, answered for R15 as soon as I fill out the payment form.

I NEVER wanted to join JustAnswer ! The moment I filled out the form they deducted R15 PLUS R781 from my account! I IMMEDIATELY canceled my "membership" with them, without ever asking my legal question.

What they took is my food money for the rest of this month! I NEVER agreed to paying R781. I was told that it was going to be R15 and that all I had to do was fill out the banking form!

Just Answer deceived me! I want a refund immediately!