JustFlowers.com
Reviews and Complaints

I purchased flowers ftom this place on line and paid $110, 00 for mothers day the ad on line said they are a member of the BBB no guarantee delivery now no flowers and they dont answer e-mails or phones to get my money back they ad is definitely false advertising I would think they should get in trouble for that and ripping people off

Placed topiary arrangement 5/8/20 for daughter for Mother's day. Today is 5/12/20. My daughter and I have been calling and leaving emails since yesterday with no response. This is the worst customer service I've ever experienced, no excuse can make up for the lack of care this company has. This order was $114.97. I demand my money back. Mother's day was Sunday.

This a terrible company. Takes order knowing that they won't be able to deliver on time.
After complaining to them that flowers wasn't delivered and I wanted a refund. They refunded my money but it was short more than $20 because it was refunded in Canadian $$s.
I wish they would stop sending me emails.
I unsubscribed so many time and requested they stop sending me emails because I will never, ever order anything from them again.
They still continue to bombard my emails with emails from them.
Disgusting company.

Very poor service,
I am another dissatisfied customers for Justflowers poor Customer Service and false claims to be able to deliver flowers on the day desired. I requested my order on the 13th for the 14th and did not receive them, while Just flowers was still advertising on the Valentine Day. Justflowers literally harassed me to complete my order calling me several times to do what they could to close the deal and get payment. but once they got the payment their system won't allow call to come into their system to make inquiry.

I bought flowers for my mom through just flowers.com and they never got delivered. Thankfully I paid via PayPal and was eventually refunded my money.

After that I've been receiving emails every several days. I unsubscribed and after I alerted them that I had reported them for spam emails I now get one or two per day.

I honestly don't know how this company is still in business and they literally should be shut down.

After Just Flowers failed to deliver flowers for my mom for Mothers Day, I have asked them on multiple occasions to stop sending me emails. I have unsubscribe so may times.
Yet they continue to send me emails.
I want them stop sending me emails.
It's very annoying. Multiple emails several times per day. I will never order anything from them again. I just want them to stop sending me emails

I ordered flowers and balloons from JustFlowers for my wife for Mother's Day. I got a confirmation email from JustFlowers. No flowers on Saturday. No flowers on Sunday. On Monday, I wrote to them that they missed the delivery.
Two days after Mother's Day, on Tuesday afternoon, they delivered the flowers. Unfortunately, this was useless to me because now my wife is on a business trip. I got a call from a Just Flowers manager who said her name was Jill. She offered a $10 refund on an $85 order. I said that the flowers at this point are just going to remind me that my wife didn't get her Mother's Day gift. They'll be wilted by the time she gets home. I said I wanted a full refund. Jill said the most she could refund was $15. When I asked for her full name, she hung up on me.
What a joke of a company! They literally did everything wrong and then hung up on the customer they had flaked on.
There are many flower companies out there. My advice is: use one that cares about its customers.

Placed an order at the last minute (definitely my fault) as I looked at several companies online, many of whom said upfront that they could not deliver on Sunday "Mothers Day" I ran across Justflowers who allowed me to schedule a delivery for Sunday so I paid the 90.00 but I screen capped the order. Good thing I did, I never received the order number or the confirmation. On Sunday afternoon when the flowers had not yet been delivered, I tried to use the website from my phone to check the status of the order. It did not work. Since I was out of pocket I could not check till the next day. On Monday I went to the website and completed the order inquiry (it is not an actual inquiry, it does not give you the status of the order. It simply says that you will be notified about your delivery. Several hours later I received an automated call saying the order was not delivered on Sunday but it would be delivered on Monday before close. I called the company at this point as I was quite frustrated. The person on the phone (after a long hold time) told me that they would deliver them and she reluctantly would offer $10.00 whole dollars of my $90.00 purchase. I asked to speak to a supervisor. And was disconnected. I then tried to reach them via messenger (Facebook) and was told my "order was already delivered today at 3:46 pm" It had not been delivered. They lied. The supervisor named Teresa (not sure of spelling) is truly a terrible general manager. Once I had determined that they had not been delivered I ask to speak to someone and she was the one I unfortunately had to deal with for the rest of this nightmare. I asked the for a refund, they said no, I asked them to cancel the order and refund, they said no. They, at this point offered a whole $20.00 dollars for all this hassle.

It turns out I MADE A MISTAKE. I had entered the phone number incorrectly but the address was correct and MY PHONE was correct as they had been calling me. The florist had tried to find the address using google maps and could not find it so they gave up. (Had they entered the address in Google correctly they would have found it) Funny part is the house is listed for sale and has literally hundreds of links to it online. Keepin mind this is still a whole day after the requested delivery date. Regardless, Teresa chose to argue with me about the issue twice as hard as she tried to fix the issue. I rarely get this upset about bad customer service and overall lack of intelligence but the level that Teresa wanted to argue with me and blame everyone except justflowers is beyond me. She was more determined to be "right" then be helpful. She would rather argue than please.
In conclusion- this company does not have the technology or the customer service to actually deliver on what they promise. DO NOT use them if what you are delivering flowers for is important to you. TO BE CLEAR I find no fault with the florist in this case. It is justflowers that cannot support their business with friendly usable technology and excellent customer service.

Ordered and flowers had to be delivered same day... As their promise listed all over their website states... I checked order status 30 minutes before office was shut down and they didn't have an update and flowers weren't delivered so I cancelled the order.

Flowers were delivered the next day... Scam company! Do not order from this company...

Then I called back to ask for refund, they would only refund $15 since flowers were delivered anyway, even after I cancelled! $140 down the drain and worthless.

Do not use this company! I used 800 flowers before and they called me when there was a problem no issues with them at all...

HORRIBLE CUSTOMER SERVICE. Will never order from them again. I ordered flowers for my daughter for Valentines Day. Their website claims guaranteed delivery! It is now nearing 5 pm the NEXT day and still no flowers. Their customer service phone # is a joke. They keep you on hold for 3 minutes then send you over to another line to log your complaint by voicemail, but you can only get in 10 seconds before it cuts you off. Have tried this entire process 3 times in the last 2 hours... same thing. So then I send an email inquiry and of course NO RESPONSE. I will be calling my credit card company to delete this charge.

Despite paying for numerous delivery charges and fees, and despite following up via email and phone (on phone you need to leave a voicemail after waiting on hold) my flowers were never delivered on valentines day. What is annoying is justflowers marketed themselves as same day delivery. I had left a message with the order number on their customer care line, and a filipino call center called me back and said they got my message to cancel the order. I asked why they would think that, I had specifically said to have the flowers delivered by 5pm and they confirmed that the driver was on the way and it would be delivered in the next hour. That never happened. Nobody ever replies to emails and nobody is there at customer care. The day is ruined and now I am only left with good intentions and a failed attempt at sending flowers.

DO NOT USE THIS COMPANY. They are the worse as far as customer service. I had a very special day Wednesday September 5. My sisters son passed away last year and his birthday was Wednesday. I called and my family wanted to send flowers to cheer her up and let her know we were thinking of her. They promised delivery on Wednesday and it is Friday night and flowers are still on the truck for delivery. ? And they they said oh well sorry and here is 15 dollars to make you feel better. They do not care. They don't know what they are doing. Paid over 70 dollars and two days later still no flowers. Unacceptable in every matter. Thank you.

Whatever you do never order flowers from Justflowers.com! On the day before Mother's Day the sent my 88 year old mother a bouquet of lilacs that were half dead. The bouquet didn't even have any greenery or baby's breathe in it to help make it more attractive. Rather it looked like someone just went out back and whacked off a branch of a bush. They didn't even smell like lilacs!

When I complained the company sent a bouquet of some weird flowers again with no added baby's breathe or greenery and it certainly wasn't worth what I paid for it!

All week I tried to get a response from their customer service online so today I tried their phone number. I ended up in a fight with a representative who clearly doesn't know what customer service means. And I get told the flower shop won't redo the arrangement because it has been longer than 3 days! WAIT I'm being denied what is due me because I waited to try to get a hold of the company by doing it the way they requested on line?

So the long and the short of it is the flowers you order will not be the ones you get and when you complain they argue with you and won't honor their guarantee.

DO NOT USE THIS SERVICE! This company has the worst customer service and worst delivery service I have ever had to do business with. I ordered Mother's Day flowers on May 11th and was told they would be delivered on Saturday, May 12th. It is now early evening Monday, May 14th (AFTER MOTHER'S DAY), and my Mother's Day flowers have still not been delivered. I have received empty and broken promises for three days from every employee of this company promising they would be delivered. They promised to call me, and I have never received a single call. It is obvious this company doesn't care about its obligation and responsibility to provide a service that is so dear to many people in times of true need and comfort. Their lack of duty and compassion destroyed a very special day that otherwise would have been a very special occasion. STAY AWAY FROM THIS COMPANY! I have demanded a full refund and am waiting for their response.

Beware of Justflowers.com. I ordered a "premium" flower arrangement in a white wicker basket for $102.21 for the funeral of our children's grandmother from Justflowers.com. The order (order number 8052283) was placed on Tuesday, Nov 21, 2 pm EST (11:00 am PST) to be delivered on Friday, Nov 24, by 1:00 pm. I was required to pay an extra $4.99 for 'express delivery' to be sure it would be delivered by 1:00 pm. Really? I ordered on Tuesday for delivery on Friday and I have to pay for express delivery from a local florist? Here were the charges:

Subtotal: $74.99
Express Delivery: $4.99
Handling: $5.25
Shipping or Service: $16.98
Total: $102.21

The description for premium says: "We'll add lots more. The premium arrangement makes quite a statement." They delivered a small flower arrangement in a dinky brown basket. I was appalled. It was embarrassing. It was nowhere near the full flower arrangement in the picture for the cheapest one, let alone the premium arrangement. It looked like a $30 arrangement at best. The picture on the web site for their base arrangement from the front shows about 27 flowers. Our arrangement has 21 flowers in a picture taken from the same angle. See the pictures and notice the space between the flowers that does not appear in their picture of their base arrangement. This one is supposed to be 'premium' two sizes up.

I should have looked at the myriad of negative reviews on the internet for them and suspected they were not interested in customer service when the email receipt contained 3 pages of disclaimers with it. When I called to say I was not satisfied because they did not even deliver what I ordered, they refused to do anything other than give me a coupon for my next order. Why would I trust them to order from them again? I should really have been refunded half of what I paid, because that is what I received. Their customer service department is full of very rude people. They argue incessantly with you.

Do not order from this outfit. They are dishonest and deliver skimpy arrangements and whatever they want, not what was ordered, especially for $102.21.

I received a birthday order for my husband. My sister-n-law paid for express delivery. Arrived late. She sent me over what she paid so that I could check on it and they more than doubled the price that is shown on Wine Country Gift Baskets website. Wine and Country charged $49.95 with shipping and Just Flowers charged $132.97 for being a 3rd party .Do not order through them go directly to the company as this is price gouging!

I ordered the Over the Blue Horizon bouquet. It looks so wonderful on their website, those blue and white colors make a perfect design. But what I have received was terrible, I know it's for sympathy, but it's still beautiful. The bouquet was smaller with fewer flowers as it shown in the pictures. I paid $60 for this bunch of crap? I contacted them and asked for a refund or to replace it. They resent but the result was the same: small with almost wilted flowers. Still trying to find a way to resolve the issue. But I'm surely done with them.

If you want to see their emails every single day with offers you're not interested in, then just order flowers from them.
I used their service just once and they started spamming. I wrote to them asking to stop it. I got several answers from their representative with apologies and promises to help (and they really did. for a couple of weeks), but then they started it again. I hope one day it will be stopped.

JustFlowers.com Review – My Horrific Experience.

I ordered flowers 2 days prior to a funeral. It arrived 10 minutes before the service!

JustFlowers blamed the local florist then funeral home. They finally admitted their error.

I called JustFlowers multiple times for a partial credit; extremely frustrating.

This company doesn't care about customer satisfaction.

Take your business elsewhere.

I am writing in regard to an order I placed on Friday, June 30, 2017. I am extremely dissatisfied as to how this order was handled and my subsequent interactions with their customer service department. After perusing the website for about 40 minutes I decided upon the perfect birthday gift for my sister. Her birthday was on Sunday, July 2, but I was advised the delivery date would be Monday, July 3. Ok, I accepted that, apparently there are no Sunday deliveries. I was so excited, I knew she would be so happy with the item I selected for her. It suited her to a "T". The item was a terracotta pot with a very pretty flower arrangement. She is an avid home gardener and would fit perfectly in her decor.

However, late Monday, July 3, supposed day of delivery, I get an email and a phone call indicating that the item could not be delivered due to the remote nature of the residence. VERY odd, because I have had flowers delivered there many times. Just not through Just Flowersm through a local florist. I was very upset! I work two jobs back to back and cannot make/take phone calls, online ordering is a must. I decide to call about my issue "between" jobs and only have a few minutes to speak. This was about 5:30 p.m. CST on Monday, July 3. I was told repeatedly that the area was too remote for delivery and that I should select an alternate item to be mailed (?). I guess that meant no hand delivery. Since I could not view the link on the phone in my car, she suggested the one dozen DRY red roses and vase at $49.99 and a $7 off coupon (currently online). Hmmmm. I still did not quite understand the difficultly. I repeatedly asked the name of the florist. She could not or would not provide it, but maybe my sister could pick them up? Why and how, without the name and location? After many apologies from the customer service rep, I asked for a manager. I was put on hold a few times. No manager available and they would call me back. I would not get off of work now for another 4 hours. After MUCH pleading/insisting on my part, the gal said they could call me at 10:05 p.m. CST That would be perfect I would be headed home at that time and could easily talk. I wait and wait, no call. Sigh. I later (the next day) come to find out that I was lied to and was told that to appease my insistence. No one was calling me back.
The bulk of our short conversation in my car, just maintained the remoteness of the location (18 miles one way, I drive 2x that to work every day) and my need to select something different to be mailed. I decided to cancel the entire order. But no, she once again suggested the one dozen DRY red roses and vase at $49.99. The link for alternate selections would not pull up on my phone and my sister's birthday had already been ruined. I was exasperated to say the least.

My biggest point made to her and a live chat gal (Joy) later that night at work and again to an early morning gal on Tuesday, July 4, (Jill) was that WHY exactly was I not advised of a delivery issue on the day of the order, NOT the day of the delivery? How unprofessional. Upon entering the zip code and address I was confirmed for a Monday, July 3 delivery. With this day and age of technology, I am certain the programming can be enabled to ascertain delivery or lack there of to any place in the United States. I know many many other companies have this capability.

Back to my issue. Upon my live chat with Jill during my working hours later that same Friday night, she, at first, was not sure why the computer enabled the order to go through. But thought it could have been the florist who decided not to make the trip. Ahhhh, there is another thought. She was grasping at straws, but fine. I was quite insistent due to my extreme disappointment. It was she, Joy, that asked if my sister could come and pick up the flowers. I again asked the name of the florist. She also asked it there was another address to be delivered to. Unfortunately not. Please remember I have had flowers delivered there many times as have other members of my family. We circled back to picking something different from the link I was provided. I figured I would give that some thought. After all the gift was already late, what is a few more days? The live chat got no where. Again, many many apologies from the customer service rep. Sorry doesn't help the situation and cancellation required one of your non-present managers, apparently night workers are unsupervised. We ended the conversation. In the mean time I would text my sister to see if she could pick it up. I really wanted the item I had selected, NOT the dry red roses. This plays an important roll it seems in the selection of an alternate item.

Early Tuesday, July 4, since I have NOT received a call from a manager, I call back. I am home and have 30-40 minutes to spare, mind you I have already spent over 2 hours trying to resolve the issue. Low and behold Jill answers the phone and she IS a manager, woo hoo! I am soooo happy. Finally someone to help! Turns out no, she cannot, not in the way I would like a solution to play out. I explain my lengthy sad tale of woe on pretty much deaf ears. Ok, so Jill explains that the florist was NOT contacted until Monday (day of delivery), apparently in the afternoon maybe (?) and THEY are not willing to make a delivery 18 miles away, after all that is 36 miles round trip. I can do the math. NOT only that she (Jill) thinks I did not make the minimum order amount for this florist. So they WILL deliver just not for the amount I had spent?! How does that make any sense? I was told it was too far? The plot thickens. I ask Jill, why was the order not called in until Monday? It is so I get the "freshest" flowers available, how nice. Had the florist been contacted on Friday, the day of the order, I would have been advised in plenty of time to place an order elsewhere r to increase the amount of my order. AGAIN, my point of all of this and wasting hours of my time was because I should have been advised of this at the time of the order, NOT the day of delivery. Perhaps this is minuscule to Just Flowers, I am one small tiny customer, but it ruined a gift I wanted to send my sister. I work two jobs, have limited income and my surprise was ruined. Not huge in the scheme of life by any means (thank god they were not condolence flowers), but important to me.

Going on, I backtracked with Jill, to try regrouping and ordering an item from the link I was sent Monday, July 3. Please note that NO WHERE did it indicate the price had to match my original purchase. I think, wonderful, due to my inconvenience they are upgrading my order to compensate for its lateness. I tell Jill that I select the Dwarf Hawaiian Umbrella Tree at $70.99. justflowers.com/product/dwarf-hawaiian-umbrella-tree-bonsai-good-7306.asp My sister will love it! My sister was stationed with the Navy for many years in Hawaii, it will be a wonderful gift! After trying to locate the item, Jill says no. Apparently the email does not say so, as advised by Jill, but the alternate has to align with the original purchase. My hopes are dashed. Ugh. However, wait for it, I can send her the ever popular ever lovely one dozen DRY red roses and vase at $49.99. There seems to be a definite default here. And yet those lovely roses are $15 more than my original purchase as well. Go figure.

To recap the order was not placed with the florist until Monday to assure the freshest of flowers, yet all three representatives offered the ever so lovely one dozen DRY red roses and vase at $49.99. HOW exactly are these DRY red roses FRESH? I am not saying they won't plump up, but that is not the point. Do you see the contradiction here? All this because, according to Just Flowers, a certain un-named florist would not make a same day delivery due to a whim, the distance, and/or the price of the order. I an not at all sure the truth on that one. The reason seems to keep changing with the wind. Who exactly is at fault here? Just Flowers or the florist? Hmmmmm. Yet had this order been place on the day it was made, this whole mess and my frustration and anxiety could have all been avoided.

After three very long conversations, literally hours and hours wasted, I have nothing. The order was cancelled, the birthday...missed, and they have alienated a customer. In conclusion, I requested the name and contact information of the so-called unwilling florist. If Just Flowers is placing the blame on them, I would like to talk to them directly. I may just be able to order the very cute terra cotta planter I orginally fell in love with.

I am also attempting to get the contact information of the owner/president of Just Flowers. No luck in that department as of yet. I think they should be made aware of how this one customer views a definite flaw in the Just Flowers ordering system. I am not unreasonable, just a very very disappointed customer.