JustFlowers.com
Reviews and Complaints

We placed 2 order with JustFlowers.com . Flowers were for my father's viewing at Riewert's Memorial Home, 187 So. Washington Ave., Bergenfield on Friday, June 16. The flowers were not delivered and JustFlowers, to date, has not refunded my money ($461.89).
I have an affidavit from the Funeral Home Director, Bruce confirming that the flowers were never delivered and we also went over to the Bergenfield Police Department to involve them in this matter.

My poor teen-age daughter tried to order me flowers for Mother's day and exactly like so many other of the hundreds of documented complaints, was overcharged and the order was not delivered until 2 days later with no notice. I carefully read their delivery policies, which they clearly violated and called the company after they gave her the run around. I spoke with a "customer service" representative who said all he could do was read me the policy - and though I explained that I had already read it and it had been violated, he said he had no ability to do anything about it. I insisted on a supervisor, who actually sounded a lot like the first guy I had spoken to. He was reluctant to give me his name but when I insisted he said it was "Paul". He refused to give a last name or identify the local florist who had processed the order. The flowers, when they finally arrived, had nothing to identify who had actually processed the order. Having read complaints from florists who have worked with this company, my guess is that JustFlowers.com refuses to give any information about the florist because they don't want to have it confirmed that they were who dropped the ball. "Paul" told me there was no higher authority I could speak to because his "boss don't take calls." He insisted that an email had been sent informing my daughter that the flowers would be delayed. I asked him to please forward me the email that he insisted had been sent. He agreed and then sent a generic email dated today - obviously not any proof that this email sent. When I called him out on this he then stated that he was unable to send us a copy of the "actual" email and when it was sent. Though I read him the exact policies he refused to acknowledge they had been violated. I informed that we would seek remediation with our bank immediately and that I would be posting a complaint online and with the Better Business Bureau and the California Attorney General's office. There is no contact information for the "corporate office" except the general customer service number and no listing of CEO or any management. It appears that this company has been allowed to operate taking advantage of customers and florists alike. I can't believe the hundreds of negative reviews online that all say the same thing.

Ordered Mothers Day flowers ($146.45, Order #8610321) on May 13 at 10AM for same day (Saturday) delivery. They never delivered. Buyers beware. They wont issue you a refund for failing to process your order. You will have to call your Credit Card Company and issue a "Charge-Back". There are only bad reviews online for this company. The reviews are correct. They are terrible failures.

Just Flowers saw our online review and sent an email that they would issue a refund. So I called them on Mothers Day, May 14, 2017 at 5:30AM. The rep said that I needed to speak to one of their managers. After 20 minutes he said one was still not available. I told him I would wait on hold. After 1 hour on hold, they could still not provide a manager to take care of our issue. There are many other reviews pointing out the refund-games they play and their failure to get anything right.

So at this point, realizing that 1 hour on hold was a good indication that no manager would ever be available. I called my CC Company and issued a charge-back. My CC company told me it was no problem. The charge was still Pending at the time. They indicated that the charge would be credited back as soon as it posted and any further charges from them blocked.

You, as a customer, don't have to stand for this kind of BS ever. Always pay with a Credit Card and you will be protected from businesses like this.

Eventually, a manager did call back and personally guaranteed that the flowers would be delivered on May 14. She further indicated that she would issue a $15.00 refund for my trouble.

The flowers, again, were never delivered and the refund never made. We called again and waited on hold only to be told they could not refund the account. We advised them that the order was canceled and that a charge-back would be issued. We further sent an email notifying them of the order cancelation. We are currently watching the pending transaction on our Credit Card and will issue a charge-back as soon as it posts.

This was the worst Florist I have ever done business with, On 05/09/2017 I order RED roses (for a reason, it was my mother's favorite color) they delivered PINK roses (if I had wanted PINK roses I would have ordered the many arrangements that offered PINK roses. They promised to deliver on Wednesday but did not deliver until Thursday. The people I spoke to talked over me and would not listen to why I was upset they just continuously referred to the fine print in the order confirmation, they only cared about what they were ALLOWED to do legally and not what they customer actually wanted and needed. For my money I was embarrassed by poor quality of the arrangement. The website has three different arrangements to choose from the one I ordered had the word beside it "SHOWN" that was FALSE ADVERTISEMENT. They made it clear that they did not care about my satisfaction only about the being allowed to rip people off by sending anything they had in stock instead of delivering the product advertised.

I made my order and after that I decided to read what people said about JustFlowers and was highly disappointed. When I saw all the terrible reviews I decided it was better to cancel my order and buy somewhere else, but JustFlowers customer service rep said that they were not able to cancel and assured me all the negative reviews were fake and promised to deliver my order on time. Their rep seemed like a nice person so I decided to trust him and that was a terrible mistake.
Like the reviews said - they took my money and never delivered my order. I contacted them many times and never received any help.
Please, don't trust this seller!

I had place an order of flowers on Sunday March 5th the order number 8558933, & even had them to up graded to the very best, to honor a very special lady, the color's were white & red, {White stood for purity & red for Love}. She is a minister to a very large amount of people & we wanted to honor her for her dedication & hard work. Her name is Sandra Moses, the flowers were Inspirational moments cost $169.99, they were not at all what we had ordered, spoke with several different people about the issue, all they wanted to do was apply 25.00 back to my account. Even called the Custom service manager, they would do nothing at all to honor what I had purchased. I did not want a 25.00 refund, I wanted them to honor the product they were advertising. Below are photos of flowers I was expecting, & the flowers that were delivered. Thank you

Unbelievably dishonest and unscrupulous company. I ordered several arrangements to be delivered on Valentine's day with guaranteed delivery on Valentine's day but the flower were never delivered. I carefully reviewed the order by phone with the person taking the order and received multiple assurances that the flowers would be delivered as specified. The flowers were not delivered to any of the recipients and I wasted literally 2 1/2 hours on the phone over the subsequent two days trying to speak with someone who could tell me the status of the delivery and resolve the problem. When I finally did get someone they could not speak English ! DO NOT ORDER FROM THIS COMPANY. I BELIEVE THEY ARE EITHER COMPLETELY INEPT OR BLATANTLY FRAUDULENT.
JMR

My boyfriend ordered flowers and were guaranteed to be delivered yesterday on valentines day! He even paid extra for that guarantee... Well we called and emailed with no response from this company. The flowers were just delivered to my office now on 2/15 at 2:30pm and I personally know the deliver guy who brought them and he said the local florist he works for never even received my order for the flowers until today from just flowers. com. This company steals your money and do not deliver like they say they do! I will definitely be reporting them to the bbb and putting terrible reviews where I can... Buyer beware stay away from this lying sack of #### company! He spent $95.96 complete rip off... I was smart and ordered flowers from a local florist for him and it included a cute 48 ford pick up truck vase it came in plus deliver and that only cost me $56. Stay away from just flowers...

This company is a scam they are scamming both the public & the florists contracted.

It is clear that they falsely advertise, charge customers high prices, and pay the florist a fraction; therefore, the florist sends low quality flowers because they are receiving a low payment in the exchange. This company is a scam. They are scamming both the public and the florists who contract with them.

12/31/2016 10:34:41 am, order#8507920.
I ordered an arrangement of roses, they delivered the flowers but they look nothing like the photo advertised on the website (Poor quality). The flowers were wilted, unprofessionally arranged, & the bow was dirty. The product is the lowest possible quality but the company is charging regular to high prices.

I called customer service and they said the reason the arrangement does not match the photo is due to the fact that the florist receives a verbal description of the arrangement rather than the photo. This is not acceptable for an online company that deals exclusively with images/photos as a method of communication.

Their customer service is the worst I have ever dealt with, rude unprofessional people that are unreasonable. First, the rep said that I ordered 18 white roses and that is what I got, as if they completed their end of the deal, I argued that I purchased a beautiful "arrangement" of roses, and I expected them to resemble the photo. Therefore, they offered to send a replacement, however, the replacement was worse than the first, extremely low quality flowers.

I paid ~$115.78 and flowers were absolute garbage. I refused to take them and sent the florist back with both arrangements, thus, returning the product (S) completely.

I called customer service for a refund and they refused to give a me refund even though I returned the product to the florist. The "manager" told me that even if I return the flowers he will not give me a refund, it is not his problem that I did not like the flowers etc. I argued that I payed for a product advertised by their company and they did not send me the product I ordered, this is false advertising, and I returned the unsatisfactory item (S) and I want a refund. The so called manager taunted that he would not give a refund and is keeping my money irregardless of the fact that the florist took back the arrangement.

Furthermore, I asked which local florist they were using but they refused to tell me; I now realize this is a "policy" to ensure that customers cannot communicate with the florist & exchange information about prices. It is clear that they falsely advertise, charge customers high prices, and pay the florist a fraction; therefore, the florist sends low quality flowers because they are receiving a low payment in the exchange. This company is a scam. They are scamming both the public and the florists who contract with them. They should be shut down.

So my initial goal was to to complaint about unsatisfactory delivery and how bad of an experience I had with just flowers. But... They made it right, made us happy and that's the reason I wanted to leave a review. I delivered flowers early on friday the april 17 for delivery that same day. At 6 pm on that night they were not delivered yet. I called justflowers help line and they told me after a brief hold that the flowers were on the way and the driver was stuck in traffic. Then I called again and I was told this time that according to their record the flowers were delivered at 5 pm that day. What a lie I thought and called my sister to double check but as it turns out my sister did not receive the flowers promised by just flowers on the 17th at all. It was too late to call them back again and I decoded to wait until the following morning. But in the morning I got a call from one of just flowers managers, teresa who apologized for the delay and all the confusion with the order. It turns out she did here own investigation and found out that the driver lied to customer service and never delivered the flowers for reasons unknown. So she offered me a $10 discount and offered to redeliver that day for free since it was their issue with a card of apology. That day my sister finally received her flowers and they were just beautiful and gorgeous she stayed very happy and was glad to receive them from me. Being far away is not easy and things like that make you think that just flowers are doing a good job making customers happy. I could have been raving about all their bad customer service etc but in the end, who doesn't make mistakes. Even our own usps has lost so many of my packages. The way just flowers manager explained to me there are so many variables and small little details we as customer never pay attention to that take place behind the scenes of a big flower company like just flowers so a slight mistake anywhere along the way can cause your order not delivered. Anyways - they also gave me $20 off my next order and made me satisfied in the end. I hope that review helps them. I think I will order from them again with a coupon next time.

First let me say, part of the reason that I chose Justflowers.com was because of their rating at the BBB. I went to the BBB and filed a complaint. I did not get my money back but it ended un-resolved. Un-resolved will help to lower their rating. I ordered flowers for my daughters birthday May 27th. She did not get flowers on her birthday. When I got back after the holiday I have messages on my phone letting me know that they were not able to deliver the flowers and wanted to know if it would be okay to substitute different flowers. I said sure but I wanted to make sure there was blue flowers in the arrangement. The representative assured me that the arrangement would have blue flowers in it and it would be delivered that day. (May 31st) I called my daughter on June 2nd and she still had not gotten her flowers. I called them again and again I was assured that my daughter would get the flowers I ordered. I was never given an option to change my order, to cancel my order or told that there would be no blue flowers. My daughter finally did get some flowers on June 2 but there were no blue flowers. My daughter sent me a text message and told me to get my money back! I sent a letter and got a phone call from a representative that offered to call my daughter and apologize for the late delivery and she would let my daughter know what I wanted to send her. (actually what I ordered) What a joke. The stand the company is taken is that they delivered something. If you have had problems with Justflowers.com please go to the BBB. In my opinion they do not deserve to advertise an A rating!

I am on the Oregon coast and learned that a dear friend was in the hospital in Texas. I submitted an order for a flower arrangement to be delivered and had my credit card charged $79.23 ($59.99 + $4.25 handling + $14.99 shipping or service). We requested that the flowers be delivered the following day (Saturday) to the hospital and received confirmation that they would be, between 9 a.m. and 6 p.m. When I learned that my friend did not receive the arrangement that day, and she was released from the hospital on Sunday, I called the JustFlowers.com customer service number on Monday to give them her home address. No flowers were delivered on Monday, so I called back on Tuesday and was told the flowers had been delivered Monday morning to the hospital. The representative suggested that I go to the hospital, pick up the flowers and take them to my friend's home. Obviously, that was not possible, since I am over 2, 000 miles away. In a third phone call, I requested that the order be cancelled, and my account be credited. The customer service representative informed me that only the $10 delivery fee would be credited. Bottom line: NO flowers, a week of frustration and I am out $69.23. This is not a satisfactory outcome.

I have ordered some flowers for my girlfriends birthday and they promised to deliver those on a certain date. Flowers were not delivered and my girlfriend got nothing.
I contacted JustFlowers customer support and they said that they had some issues and were not able to deliver on time.
My girlfriend received her flowers only five days later and it was a completely different bouquet! And that was not the only problem, flowers were completely dead!
They refused to refund me and said that it was no longer their responsibility!
The worst flower delivery service ever! Don't use JustFlowers!

I noticed a lot of negative feedback on all these review websites but I do not see too many positive reviews, I guess I will be one of the few good ones. I understand that online reputation for online company is a big deal. So I will do my part here and describe my experience with the company. I was looking for a flower company online that would deliver flowers May 27th for Memorial Day. A lot of local florists I called were either closed or were too booked to take my order, so I ran into a bunch of online retailers and also got super confused as there were too many to choose from. Anyhow, I was able to find what I like on JustFlowers.com and decided to use them. What the heck? In worst case I would have called my credit card company and complained had the order not been delivered. With my AmEx card I had nothing to worry about. It was very important to me that these flowers arrive on time for friends who lost their son in combat. Well, I don't know how they did, must have contacted their local florist to have this done for me. I was happy with the fact they did what they said they'd do. I would give them another try should another occasion occur.

I ordered same day delivery service for both my Mother and Aunt on 5/7/2015. May 8, 2016, came and went no flowers. In addition, I received an email stating the Red Roses were not available and another red flower substitute would be added. This is not what I ordered.

Calling customer service is a waste of time. You are lucky if you can get someone who can articulate English property. I called May 8th and was told both deliveries were on their way.

May 9th, I reached Shane Garrett, CEO, Just Flowers. Don't waste your time calling any of the 800#'s. Shane apologized profusely, although, no excuse. Shane gave the phone to Daniel Kauffman, his General Manager as listed on the BBB and I was told they would give a full credit on my account, per my insistence, and send a complimentary arrangement to my Mother. I guess my Aunt does not matter.

Today is May 18, 2016, guess what, no flowers.

Just flowers should be No Flowers. This company is a scam!

I ordered Mother's Day arrangement and was SUPPOSE to be delivered on that day. I was informed they DO NOT deliver to P.O. boxes. I did NOT put P.O. box in address. Told them I wanted to cancel order and was told I could NOT cancel order. So I called credit card company and told them my mom never got the arrangement, I put in dispute charge in. Called Just flowers and was on hole 5 or 6 different times and for 45 minutes or more. Long story short, manager FINALLY called and I had a few words (expletives) .Manager said the driver said he delivered to P.O. box (which is it you can or can't deliver to P.O. boxes)? My mom NEVER received them. I kept all correspondence to send to credit card company if need be.With NUMEROUS contradictions on their part.After 3 days of aggravation I looked up credit card online and charge was reversed.SO much aggravation and headache. As far as I'm concerned they ruined my mom's mother's day. I will NEVER order from this place again and they need to revamp how their employees leave customers on hold for over an hour before they answer phones. Then argue with customer's and refuse a refund! Well, I got a refund, by disputing the charge ! These guys should not be in business...

Ordered a flower arrangement for my mother for Mother's Day to be delivered on Saturday, 5/7. Received an email on 5/7 that the delivery was delayed and would be delivered the next day. On 5/8, I again received an email that delivery would be delayed until the next day. Arrangement was finally delivered 2 days late on Monday, 5/9 - AFTER Mother's Day. Did not receive delivery notification or explanation for the late delivery from the company. Called their customer service # on 5/11 to ask for a 50% price adjustment. Was told by customer service rep, "Anna" that she could offer me $7. Asked to speak to her manager. Manager, "Jill" said all she could do was give me a $10 refund on a $60 order. Plus she could send me a discount on a future order. I told her I would not be making any future orders, that this was the 1st time I order from Just Flowers and will be the last because of their poor customer service. I told her I would spread the word about their poor customer service.

Very poor service. I have tried to send some flowers to my wife, but she never received anything and these thieves keep claiming they were not responsible for that. When I ordered from justflowers I contacted them and they promised to deliver the flowers on a certain date. So I called my wife and asked about the flowers and she said that there was no delivery. We waited and waited and the next day called justflowers and they said that they have no idea what happened and where our order was. I asked for a refund but they refused and said that is was not their responsibility. Do not deal with this scam organization!

I ordered some flowers from JustFlowers and they were supposed to be delivered for my sister’s birthday. Total cost was $70. Flowers were delivered on time, but unfortunately went a neighbor’s house. I received a call from my neighbor and I went to his place to pick up the flowers. But when I saw them I was shocked. There were just random flowers in an ugly vessel. I returned home and called JustFlowers. They asked me to send them pictures and I did. Later I was told that they cannot offer me a full refund or an exchange, but they would give me $5 as an excuse. Just avoid this company! Completely ridiculous!

This is a group of scammers and they only want to rob you! They will take your money and never deliver the flowers. When you try to get a refund, they refuse to do it and tell you the flowers are going to be delivered later. They also will keep you on the phone on hold for hours! And you will never find out what happened to your flowers, so don't even try. I'd say this was the worst experience in my life! I was promised same day delivery, and that the flowers would cost $60. But they charged my credit card and took $95! And flowers were never delivered. I was very man. I spoke to different agents and they all told me different stories. They all lied to me every time I called. Horrible company!