Kampgrounds Of America [KOA]
Reviews and Complaints

Arrived Sunday evening 3/20/22 book through Friday for a weeks stay during my husbands work travel.

Terrible experience the worst we have ever had. We were double booked (we) and had to move to another site (my husband inconvenienced having to take time off of work ) in the middle of our trip, also the customer service here has been terrible , hung up on , no returned call from the supervisor after several messages and attempts to reach them.

Not to mention this campground shares it site with a graveyard! Not listed or even discussed. We will never return to this KOA and have been to several with great experiences.

This is not the first time I have had a run in with this KOA owner Paul Castro. He is very rude and the first incident was him demanding deposit an full month payment before getting my info an what space I needed an duration. I refused to give before my card number so he became hostile and I was in shock how awful this man is very colorful choice of words. I tried getting propane from the same man Paul Castro at a different time . Letting him know it was not empty that it would not be the full 9 gallon, so he doesn’t try an over charge me. He continued to raise his voice an tell me he was gonna charge 4.99 a gallon if it’s not 3 gal or more. I told it him it will be more than 3 gal. He continued to yell at me an I was not gonna take his rude yelling. It came to the point t I told him I don’t want to buy from him he said F you get the F outta here. Repeated him self over an over I wanted the public to see this man an how he treats customers especially a female customer. He expected me to be submissive an take his verbal abuse. I was able to pull my phone out to capture the owner an his lovely choice of words. For this Owner to be able to get away with treating customers this way should not be acceptable especially using KOA as his business. He needs to be aware that he can’t treat any female so horrible,

Came in at Sallisaw Oklahoma KOA 3/9/22 paid 75 dollars refundable deposit and 1 month 450 dollars on 3/11/22 my wife talked to manager and she told my wife that in June they’ll kick us out my wife was floored because we’ve stay at over 25 different KOA and they say they charge 18 cents a kilowatt for power which is a California rate manager told my wife they should have told this to us when we came in which they did not being upset my wife found a closer rv to where I am working told KOA we would move either 3/13/22 or 3/15/22 manager called Back and said they would take power out of 75 dollar deposit and the 450 monthly rate would be gone this place is nice looking but manager is unprofessional, rude, lies, bad business, and belittles people who travel in rvs calls them mobile home people which most aren’t

My wife reserved a cabin at Amarillo KOA Journey on Feb 3, 2020 for Feb 5, 2020. A storm front came in we found out weather conditions were dropping into the single digits and we attempted to cancel the reservation on Feb 4, 2020. The man who answered the phone on Feb 4 at approximately 10 am refused to cancel our reservation without a $106 fee stating they only cancel reservations for cabins 7 days in advance.

Confirmation # [protected]

Location:

Amarillo KOA Journey

1100 Folsom Road

Amarillo , TX 79108

[protected]

Hi, I have a permanent site with you in your ft myers pine island location which we have owned for almost 2 decades. I have had an ongoing issue with your staff members at this location for nearly 5 years now! I am absolute fed up with your staffs negligence for hospitality and disrespect they show there guest. Whenever we issue a complaint to them about a dryer not working or club houses being closed several hours earlier than posted they file a complaint against me! Most recent is a complaint against me in regards to the shape of the outside and our patio of our permanent site, I will attach photos below. Please have toby O'Rourke contact immediately!

The campground would not refund my monies because I did not cancel 48 hours in advance instead I canceled 24 hours in advance. During these pandemic times I needed a plan b of driving home and a place to stay incase my other travel plans were canceled. I don't think it is fair to hold this against me and not refund my credit card.

Today I got home from work at 4:00 pm and had a very sketchy older man beat on my campers door very hard as I opened the door he started threatening me. The first thing he said was "I'm only going to say this one time to you. Stay off my lots. I've grated it three times today." Which I did pull through a empty lot 1 time. But he was screaming at me

During this time of Covid-19, the cancellation policy does not always allow for a 72-hour notice. Furthermore, when a disabled traveler has issues that are out of their control don't have the luxury of 72-hour notice either.
During our one and only contact for a stay KOA Salt Lake City Utah our 2004 Ford Expedition had a transmission failure and there was no possible way to cancel in 72-hours as the failure was the same day as arrival. For a Company that is based on travelers with Camp Trailers, RV's, and Motor Homes the cancellation policy is very unfair to those who have breakdowns, to not even offer another stay night option.
Living on Disability and fixed low income it takes months and years to save enough extra money to enjoy a trip. I differently will never ever consider any KOA Campground for the remaining 20 years of my camping life.

On 11/5-11/7 we stayed at lake oconee/greensboro koa for 2 nights.
Reservation number 8999780
we stayed with our grand children and paid $443.52 total.
The pace was filthy, dirty and full of roaches.
Roaches traps were full of roaches which had not been removed.
The full bath with shower was full of mildew, so dirtyi could not bathe my two grandchildren.
This place has never been cleaned. Our grandson was running after a roach. We have pictures of all our complaints and are attaching them. When we checked out I mentioned it to the front desk and her ony comment was"I will mention it to housekeeping" no apologies or explanation."
we want a full refund $443.52

Stayed at the KOA in Ladson, SC (close to Charleston). Let's talk about safety first - right beside a run down mobile home park. There was no security gate. Several campers appeared to be permanent residences with "junk" and "clutter" sitting outside their campers.

The grounds are overgrown/unkept. There is no landscaping. Weed killer used in flower beds with no mulch or rocks. Shrubs overgrown. The appearance was unsatisfactory for paying customers.

The website for the KOA headquarters says each campground is franchised so talk to the onsite manager. Franchise contracts would include specifications for ground keeping. KOA Corporate should be responsible for enforcing these contracts. I've seen several complaints in the reviews for this particular campground.

On the plus side - the bathrooms were clean and the staff was hospitable. When the office was slow - the staff should be cleaning the grounds.

Was NOT advised that campground was flooded. All sites that are available are extremely muddy and very large puddles. The people/ owners were rude and unaccommodating. We should have been notified.
We are requesting a FULL REFUND. We drove over 300 miles to get to this koa. We are very disheartened by this. Upon arrival we should
Of been escorted to the site because of the flooding campers where taking half of two campsites making it impossible to maneuver my travel trailer. A phone call would
Of been greatly appreciated.

Thank you for your time

Newell powell

I'm staying at the Cape Charles/Chesapeake Bay KOA. Last night a couple of guest carried a dead deer through the campground, down to the fish cleaning station and gutted it.

This is a family campground. There are many kids here this weekend for Halloween activities. I don't understand how this allowed by management.

It would be different if this were a campground in a known hunting area. There may be parents here that do not want to see a deer being gutted. There was no warning that this may be happening this weekend. I expect more out of a KOA campground.

My brother and I stayed until Monday after the Halloween weekend and we noticed that a bunch of campers threw out pumpkins, hay bales and corn stalks after they left so we asked the kids to load up the pick up trucks to take home. During this time there were multiple people driving around on carts picking up garbage and cleaning up the campground. It was raining out and we noticed that their were cornhole boards left and my brother and I threw them in the back of his jeep. There was not a camper there and we were planning on asking up front about them. The owner came up to us and completely went off the handle and found the footage and that we were stealing. One - we never left the campground and the preceded to tell us we were criminals and was making a police report all in front of the kids. My brother is a retired Navy officer and I am a Director of Operations for over 250 hospitals and what we were accused of is so far from anything we would do. We immediately apologized and tried to explain what we were doing but he was YELLING over us in front of the kids. He told us not to touch other peoples belongings. This was clearly not our intention but we couldn't get a word in. The entire time there were KOA employees all around us - we were 1 of 15 campers in the whole place - We were not hiding anything! This encounter was beyond ridiculous on all accounts. He banned him from ever coming back and we have been bringing over 10 families to this location for 8 years for the Halloween weekend.

The access to the cabin we reserved was not disclosed at time of reservation. There was no mention when we made the reservation that you had to climb several stairs up a steep bank to access the cabin. The stairs were very poorly lit making it difficult to navigate the stairs. This presented a hardship for us as we are older and it was difficult for us to climb the stairs as we had to do several times to unload our bedding, etc, I have attempted to speak to the owner of this KOA and she has not returned any of my calls. I also tried to speak with her before we left but she was not available.

We reserved a campsite at a campground in Ozark Alabama by KOA it advertised on the internet and in their pamphlet that we would have access to a pool a dog park and a fishing pond however when we got here we are not even being placed inside of the KOA campground we were placed on the front lawn by the office in front of the bathroom and we are not allowed to go in the pool and we are not allowed access to the supposed dog park and fishing pond because we're not inside the campground and we're not allowed inside the campground because we're not permanent residents so we are being discriminated against and lied to about the amenities here this is the second KOA campground in the last week that has discriminated against us because we are in a tent between Florida and Alabama.. I feel I should be transferred to another KOA facility where I am allowed to use all amenities that are advertised and offered to other people renting the same sites here and or I want my entire bill reimbursed for my KOA rewards and my stay here this time my name is Karen Roth my phone number is [protected] I am extremely unhappy and will spread the word in every state we go to how awful KOA is because they already got a business huh

We stayed in cabin 17 with a group reservation, we stayed from Sunday September 19 thru Thursday September 23. My husband started feeling itchy Tuesday night the rest of us started on Thursday and Friday evening. we ended up with bedbugs. Since then we have made 2trips to urgent care and had to purchase several prescriptions and supplies to kill the bedbugs. I have already called the Santa Cruz koa several times with no response. I have also emailed several times. Please have someone get back to me asap

Thank you
Tiara Davis
[protected]

Hello, I stayed at your koa kinzua east campground in Pennsylvania. I stayed from August 27th-30th. While we were there, we upgraded for two nights to a cottage. My husband paid the difference on his credit card of $250.00 We checked out on Monday the 30th. They decided to check us out September 7th. They charged my card $313.50 when they checked us out on the 7th for the upgrade we already paid for. We have called the campground twice for a refund. All we've been told is that they are too busy to do the refund. I will be disputing this with my bank if the doesn't clear up today. I also will be telling my bank they will not refund because they are just too busy. I am not happy at all with these owners and want my $313.50 refunded to my card immediately! I have included pictures of my husband's credit card that was charged. I also included my bank information which shows they double dipped and I was charged more for this upgrade

After going to the ERIE KOA for 15 years, great ownership, great children activities, feel like family, we considered the owners and staff like family, our hearts are broken now with the new ownership. We went in June to try it out and it was very unruly and crazy there. Returning for Labor Day they tightened up so much they became rude, in your face confrontations, and they throw you out whether its your first visit or you are a seasonal; which they are removing seasonal s! Only issue(s) my family and I have are that at 11 they want you to call it a night! There quiet time is regarded as no talking, as they say normal conversation is too loud. They warn you, they get in your face, and you stand in shock what comes out of your mouth. There are no more child activities, soon as it starts to get dark they want kids at the site. No walking, no visiting. They frown if you have a reunion or large get together and told us they prefer we dont all sit around the same fire. They are ANTI what KOA stands for, they make it a regretful experience. They doctor up their comments on the web site because no one there was very happy to be told to call it a night at 11!

If people are coming just to visit and are NOT using any of the facility the $5 each person per day is annoying. I like KoA for quality but that may change preference !

Good morning,

Following a request made to Mike this morning concerning a refund for my reservation no's 9119456 and 9119554 I wish to inform you that I have never been verbally informed of the 24 hour non-refund cancellation policy by anyone at the KOA DAVIE, Ft Lauderdale and wish to be fully reimbursed. This cancellation is due to the new USA/ Canada border crossing policy in regards to the pandemic.
I have also made a written complaint to KOA Headquarters.
Please be advised that I will take all necessary actions to obtain my reimbursement.
I sincerely hope you will act accordingly and continue being a responsible KOA franchisee

Jean Louis Chaussé
[protected]