Kane's Furniture
Reviews and Complaints

7 months ago in July 2012, my mom moved here from up north and needed a whole house full of furniture. We did a tour of all the local furniture stores and my mom found everything she needed at Rooms To Go. Before she made her purchase I told her lets go check Kanes. I also was in need a new bedroom set for my son and a new living room set. After visiting Kanes my mom was happy with her selections at Rooms To Go, so we went back and made her purchase. Later that afternoon I returned to Kanes with my husband and purchased 2 couches, 2 end tables, 1 coffee table and a bedroom set for my son. (Big mistake!). The 1st time my husband sat on the couches he noticed each arm had 3 coffee can size wholes in the wood under the fabric, which you feel very easily when you rest your arm on the armrest. He also noticed a scratch on the coffee table, which Kanes came out and repaired.(So I guess I purchased repaired furniture). For about a month we tried to live with the holes in the arm rest, but then started to notice the cushions were getting very soft and the wood frame was making noise. We called Kanes and they sent someone out. He looked at the holes in the arm and said "That's weird, doesn't seem right to me" we also told him about the fact that the cushions were getting very soft and the wood frame was making noise. He noted all of this and said someone will contact you from the store within the next day or so. A month went by with no call, so I called them. They said nothing was wrong with the set so they could not do anything. Ok, so I move on to complain to Kanes Corp, who says they are sorry and they will call the stores manager and get back to me. When they call back, they too said nothing was wrong with the set so they could not do anything. Now it is seven months later and when you sit on these couches you sink right in and the wood frame creeks, they feel and sound 10 years old. Just to let everyone know, a week after purchasing my mother called Rooms To Go and told them she felt like she made a mistake with her couches. She did not like the comfort or the way they looked in her living room. Guess what! they told her to come in and exchange them! That easy! I am going to call and attempt to give Kanes 1 more chance and let them come to my home and inspect these couches again. Lets see what they do. Please do not be like me. Read all these NEGATIVE reviews before making a purchase there. PS I am going to post this review on every review site I can, to warn people of there poor products and poor customer service.

Over time the rug I purchased from Savon/ Kanes has caused the carpet underneath to become yellow and discolored. (Without my realizing it) Customer service refused to send anyone to look at the problem as the purchased rug was over one year old.

Bought new furniture. 5 months later the recliner broke. When we bought the chair we were told that the chair had the Famous lifetime guarantee. Called for service. They told me that they would call back Wednesday for an appointment. Never called back. I called them and was told that the chair was sold as is. This is true however, we were assured by the salesman that the chair was the last one they had and that was the reason for the "As Is" sign. I'll get someone to fix the chair but I will never shop at Kanes again. I hope they go the way of Wards and J.M. Fields. You've never heard of them...they did business just like Kanes.

Bought furniture, 5 months later the recliner broke. Called service as it was to be a lifetime guarantee. They said they would call back to schedule an appointment. Never called back. I called to schedule an appointment. They said chair was sold as is and had no warranty. The salesman said that the chair was the last they had and there was a warranty. OK I'll get the chair fixed, but I'll never go to Kanes again. I should have read the reviews first. This seems to be the way they operate. They should close the store and only sell their junk at the flea market. Stay away from these people.

I picked out a discontinued bedroom set in the store and then added another current dresser to go with the set. I called and arranged for someone to come down and pick the set up being they do not deliver discontinued furniture. I asked the sales person if they could start getting the set ready to load as time was an issue. She told me that she could not do anything until the set was paid for. Well the credit card to pay for the set was coming with the truck that was going to pick the furniture up. We then noticed another salesman going over to the set. My sales person went and told him it was sold to me. He ignored her and rang up the sale to his customer. I called for the store manager who told me that the set was already sold. Now the set had not been sold 5 minutes before that, and I was told that she could not put a sold or hold sign on the furniture. Then I was told that they would check some other stores to see if they had the set. I was informed that none of the Kane's showrooms had the furniture. So basically they sold the furniture out from underneath me while I was standing in the store.
The next day I drove to Orlando and found the same exact set for sale in the first store I stopped in and again in the Orange Blossom Trail stroe. I called the corporate office and emailed with my complaint.

Christine Ball responded after a few days and apoligized for the whole episode. The manager at the OBT store agreed to sell me the set he had for the same price that the Ocala store had agreed to. The problem with this was that the headboard on his set was damaged. When I spoke to him directly he said I had to come to Orlando to work out the deal. So this was going to mean another trip to Orlando, (80 miles one way), to agree to a price and yet another trip to pick up furniture that they would not transfer between stores.

I finally gave up on the whole thing, found a set of Jamestown Sterlingworth furniture that is solid cherry, on Craigs list and bought it for $175.00. The furniture at Kanes was going to come to $700.00, and it was pressed wood. I thought the issue with Kanes was dead, until today when I received the following email from Christine Ball, the customer service rep. at Kanes corporate office:

Hey you…was going through my emails cleaning up the folders and ran across this. Guess he never came in to buy this. He made such a stink about it and never bought anything. JERK!

Christine Ball
Kanes Furniture Corporation
Corporate Customer Service
[protected] ext 247

This is how Kanes treats customer from the corporate level on down. I don't know if she really did mean to send the email to me or just to the store manager in Orlando, ethier way they lost a sale any future business from me or any of my family and friends.

KANE'S FURNITURE IN OCALA SUCKS SUCKS SUCKS!
IGNORANT SALESPEOPLE AND ###IC MANAGERS
I needed a dresser a specific size. I "eyeballed" one, and asked the saleswoman to measure it...she did, and said it was a few inches shorter than I needed...I asked her to write it down, but she said she'd get the info from the computer. (Hurry to get my money!)

My husband picked up the dresser, we get it home - and you guessed it! It's four inches BIGGER than the size I told her I needed.

I called to complain - she said "tough". The manager said "tough" and the next manager called me back and screamed that since I had already called corporate office (I hadn't!) he didn't care what I did and hung up on me.

KANE'S FURNITURE IN OCALA SUCKS SUCKS SUCKS!

I am writing to you to express our deep dissatisfaction with your company�s handling of our customer service needs.

Several years ago we purchased a wall unit from your store in Ocoee, Florida, before the Thanksgiving holiday. After three delivery attempts were made due to cracked wood and broken glass we finally received the furniture we had been expecting with the first delivery (of course our holiday was a disaster as items were stacked in our house waiting to be placed into the wall unit). I vowed never to shop at Kane�s again.

However, we recently purchased a larger home and have several rooms to furnish. My wife seeing a sale at your store convinced me to shop. We selected a dining room set, opened a Kane�s credit card and purchased a complete set with buffet and hutch to be delivered the following week. The sales person and store manager assured us that the problems like I had in the past with the delivery had been corrected and life would be wonderful.

We were the first delivery of the day on that first Saturday (Feb. 21st) and the two gentlemen arrived by 7:15 a.m. The chairs did not, however, come bubble wrapped as the store sales manager insisted they should. I also discovered that since the cushions had to be removed to be sprayed with the stain protection, that when they were screwed back in the holes were stripped. I had to replace the screws in the three of the six chairs. We discovered this because a screw fell out of one of them. I went to Lowe�s and had to purchase larger screws to correct the problem of the stripped holes. I had to replace a total of 14 screws. When we inspected all of the furniture we discovered that the hutch had a small nick in the wood. We called the store and arranged on the following Saturday (Feb. 28th) to have the service person come out to repair the hutch.

When this gentleman arrived we showed him the nick on the hutch. He said he had 23 years experience and to leave it to him. He would inspect all the furniture and fix what was needed. When he left there was over-spray on the glass of the hutch, which I had to remove myself. My wife had to cleaned up stain drops that were left on our tile floor. The touch up on the hutch looked worse that it had before because too much epoxy was

used and you could see the lump. He attempted to fix two of the chairs (why? I don�t know). On one you could see where he had sanded and retouched with the color of the wood and on the other chair he had sanded it to the bare wood and forgotten to touch it up. I�m not impressed with his 23 years of experience.

We called the Kane�s store again and now were set for our third Saturday (March 7th) in a row to receive a new hutch and two chairs. They arrived. The hutch was fine but one of the chair legs had a cracks in the two front legs. So we knew we needed that replaced again. Everything was great but when they attempted to lift our old hutch off the buffet one of the delivery gentleman scratched our buffet top as he shifted the hutch to get a better grip. We stood there and watched the younger man struggling with the hutch. It was too heavy and he slid it along the buffet until he could get a better grip. The driver apologized and got on the phone to report the incident and make arrangements for us to now receive a new buffet. We actually had plans for the following Saturday. I don�t know about you but wasting four Saturday�s in a row on Kane�s inept staff is too much. I agreed to take Wednesday (March 11th) off and asked if I could be the first delivery so I would not miss an entire day of work for this.

At this point I called the Kane�s store again to explain out latest development and asked if I could be placed for the first delivery of the day, on Wednesday. The sales manager told me, �no, that would not possible as the warehouse routes the deliveries�. I told him that this would be the fourth attempt to correct the problems we had experienced. He said there was nothing he could do. I told him I wanted to be compensated for my time because this was ridiculous and at this point a waste of my time. He said he could give me a $100.00 store credit. Why? So I can be frustrated and hassled some more? You can�t get this order right what makes him think I want to spend more money in his store? I told him I was ready to send it all back and he told me yes, we can arrange for a pick up.

If any store deserves to go out of business Kane�s does for their lack of customer service. (All of this unnecessary damage to the furniture was caused by Kane�s employees.) As an FYI, neither delivery group attached the foam to the bottom of the hutch that was supplied with the furniture before it was placed on top of the buffet. This might have prevented the damages that were caused to the hutch during delivery. If we had known all this would have happened we would never have requested that the furniture be touched up. Your store is more willing to pick up our furniture than it is to correct the problem and make a customer happy. My wife was eyeing living room and dinette sets already and now we will never step foot into your store ever again. We are scheduled to have our furniture picked up and our purchase fully refunded. I am flabbergasted at your lack of concern.

I appreciate your attention to this matter. I will be submitting this letter to be posted on the web-site www.complaints.com to be included with the rest of the letters already posted. Our shopping experience was great but you really need to fix the follow through after the customer leaves the store.

My husband and I purchased a Ashley living room set as well as 2 other rooms of furniture in April of 2006. We have had nothing but problems with almost every piece of that furniture.

I am writing today to complain about the Ashley living room set. Back in July of 2006 the Sofa that is part of that set broke. We called Kanes and they came out and "fixed it better than the factory made it" (those were the exact words of the service tech). Almost one year to the day the sofa broke again in the same place. In the begining of August (2007) they sent yet another service technician out to my home to "fix" the same problem as before.

The problem was the support beam that holds the frame square had come apart from the front of the couch causing the couch to sink everytime you sat down. The second tech came out and inspected what the first one had done and said that the work he did (putting one screw and wood glue)to fix the couch was not the proper way to fix it and should have used what he called a brace to keep this problem from happening again. When he left and the couch was again "fixed", after about 2 days I started noticing that the sofa started to make creeking and cracking noise and also felt like the couch was going to fall apart every time you sat down on it.

I called Kanes yet again they sent one more tech to look at the couch. This unprofessional tech came out and opened the fabric to find that the support beam that had been repaired twice already was cracked in half and should have been replaced the first time it broke. He sent his information to the corporate head quarters and also put into his report that the couch had dog drool and hair on it. What this had to do with the frame breaking is beyond me. When I spoke to Marci on 10/10/07 she told me that the service tech had put that in the report I wanted to cry. I do have a dog, she is a boxer and yes she drools and sheads, do I leave that for people to see all time no. I am constantly wiping the furnitre and everything else down because she does drool so much. She roams our home during the day and of course gets on the furiture. How a 40lb dog that only gets on the furniture to go to sleep did any damage to this couch I don't know. Further more I bought the "Kane guard" when we purchased the couch. If there was a problem with the fabric being stained I would have them come out and clean my couch. There is not I wipe the couch down with the a warm wet cloth almost everyday so that the drool does not stain the couch. It comes right off.

My husband and I do not jump on our furniture and are not hard on our furniture we sit on it and occationally lay on it. Normal useage.

At this point it has been 19 months that we have had this furniture. Expencive furiture that should not have broken three times. I have been more that patient with Kanes and have held up my end of the bargin. I want a refund of the money I paid for the living room set and I don't want it anymore. We went to Kane's because we have had family members and friends go there that have had wonderful experiences. However ours has not been. I want them to make this right and do what they need to to make it right and they are not. I don't want a 19 month old couch to be rebuilt! I don't think I paid as much as I did for that couch to have it rebuilt.

Please make it right satisfy you customer.

Sealy PP Mattress has over 1" recess in body and approx.2" deep circle approx. 10" round in center. Three yrs. into 10 yr. warranty. Kanes sent rep, called back to let us know it is within specs and nothing they can/will do. They do NOT back up their products and will do everything they can to blame it on their supplier. Obviously long standing policy. Do NOT buy from Kanes if you expect quality or service after sale.

I recently purchased several pieces of furniture from Savon Furniture on Washington Blvd. in Sarasota. The gentleman who sold me the furniture, Phillip, was very friendly and helpful. However, since the purchase my experience with Savon has been akin to a very bad nightmare. This is what has taken place in the last two months:

1) When I bought the furniture in Sarasota I gave Savon my cell phone number (Ithaca, NY, which is my home). The furniture was to be delivered to my father's former home in The Meadows Community. Because he used to live there, his phone number appeared in the computer system. I provided all of my contact information but told them they could call my father since he still lives nearby in Sarasota and I live in Ithaca.

2) Savon called my father to set up a deliver date of the bedroom set, entertainment unit and corner table. The delivery was set for a specific date in May and he was given a four hour window. They arrived several hours after the four hour window.

- The bedroom set was missing the footboard so the bed could not be put together.

- The mattress was the wrong model (not the super firm that was ordered)

- The box spring was not the same model ordered

- The entertainment unit came with the central unit and two left units instead of a left and right.

- The left unit was missing a wooden shelf and a glass shelf

3) Another date was scheduled to deliver the correct right unit and the footboard.

- The footboard was delivered; however, we discovered that a label covered a huge hole in the footboard.

- When I returned from Ithaca to Sarasota for another visit I also noticed there were several scars on the entertainment unit, probably occurring during delivery.

The reason I returned to Sarasota so soon was the doctors thought my Dad had a stroke and he was in the hospital. While dealing with the stress of my father's situation, I called Savon about scheduling the delivery of the correct mattresses. I gave them my cell phone number to schedule the delivery date.

1) However, they called my father's home phone and, of course, since he was hospitalized no one was home and the delivery truck came and left a calling card.

I drove to the store and talked with Eileen at the front desk and Justin, the store manager. I explained that it had been determined my Dad had a fractured neck, not a stroke and that they needed to call my cell phone, not my father's phone. We scheduled a date for the mattress exchange.

1) A call was made to my father's phone despite the fact that I had provided

my cell phone number to Eileen and to Justin.

2) I called Justin to complain about this repeated error and asked if he could get the truck to return that day to my house. Justin said 'when no one is home, the truck cannot deliver and it was not possible.' I explained again why no one was home and asked him if I needed to pursue a legal path to get any action and he said 'if I'm going to threaten him, he'll hang up. He would not take my abuse.'

Philip, the salesman calls me to ask what happened with the mattresses. He was calling because he was not able to receive his commission until I was satisfied with my delivery of the purchases. I was very surprised about this since he had no responsibility for the delivery process yet he was in essence held responsible. I explained the sorry situation to him and he called me back that day and scheduled the delivery for the mattresses the next day. This time there was a successful delivery and the correct mattresses arrived without a problem. I also told Phillip about the missing shelves and the hole in the footboard.

My father was still in the hospital post-surgery and I went to his house to handle some matters for him. While there, I get a call from Eileen ' once again she called his phone instead of my cell phone despite the fact that she knew I was with my Dad every day, all day, in the hospital. She told me she wanted to schedule a service call to look at the footboard. When I explained the situation with my father as well as that the footboard hole was huge (and the men who delivered the mattress wrote it up as proof that the store needed to replace them) she talked with her managers and was able to schedule a delivery date. Once again she asked for my name and cell phone number (by now I had given both to her at least 5 times previously). She told me the 'headboard' would be delivered on the following Tuesday. I once again told her it was a footboard, not a headboard and that I would be back up north the following Tuesday. So, she was able to get it delivered on Thursday (this was a Tuesday).

1) On Wednesday I get a call that the service man would be there. I thought that meant the delivery, and despite the fact that my father had passed away and was to be buried on that same day I arranged for a neighbor to be available for the service person.

2) The service person arrived and asked what was needed!?! He had no idea why he was sent to the house'.

By this time I didn't care if I ever heard from Savon again. The only thing that mattered was my father and handling his affairs. On Thursday, the day of the scheduled footboard delivery there was no delivery.

I asked my sister to call because I didn't want any further communication with them---they said they didn't know anything about the delivery but Eileen would be in later that day. When my sister talked to Eileen it turned out that although Eileen scheduled the date it was impossible to keep because the delivery personnel needed a 3 day window after her call, not a 2 day window.

My sister then schedules a delivery date for June 27 when both of us have returned to our homes up north. I give the store my neighbor's phone number and tell them if they call my father's number they will reach no one as he passed away.

I called my neighbor in Sarasota today and she told me that the delivery was scheduled for between 2:00 and 6:00 on the 27th. She received a call at 9:15 p.m. from a man saying he wanted to deliver the footboard. As she was home alone and didn't trust that a delivery was taking place so late at night she told them not to deliver and she would reschedule.

I imagine that some day we will have a footboard without a hole and that shelves will eventually arrive for the entertainment unit. One guarantee I can make is that I will never purchase anything from Savon or Kane furniture again and will tell everyone I know who is shopping for furniture to go elsewhere.