King.com
Reviews and Complaints

I made a purchase from King Candy Crush Soda on the 24th of march 2017 for extra moves after my account was deducted and I had confirm with a password it didn't get my extra moves. After I had paid for it online with my mastercard account card.This isn't the first time it has happen. My account keeps getting deducted for the purchases, but I don't even get the extra moves that I purchased. The game keep cheating me of my extra moves and I can't finish the game and had close it down and start again without the purchases that I made. What can be done about it. I would like my deductions already paid reimburse.

On March 23 2017 I was playing the Candy Crush Game, when I wanted to buy Gold from the Bank, I press for 10 Gold bars for 99 cents and did get another. I try it another 4 times and get only l. Can you please correct the situation. This problem happens alot. If this continue I will have to stop playing this game which that I like . Please let me if this problem is solve. Thank You

Level 1640 in candy crush.

I have passed it more than 20 times and it won't advance me to 1641. Every time I win, it says level complete retry or next and he target number goes higher and higher. It starts at 36000 and goes past 136000. I have restarted my phone and uninstalled the app and reinstalled it and the same thing happens.
How can I move to the next level?!?!

I am in the levels of the 1700's. A couple times in the last few months when u have had those extra games like the collection of stars and it doesnt fully close and i have to close it all down and reopen. When i get back in all my bonuses before play are all wiped out. And its not a little amount that i lose. Also i have bought the lowest special payment around $15 a couple times in the last couple weeks and havent gotten the full gold and only some of the extra bonuses. I love this game but the faults are starting to frustrate me into thinking of uninstalling.
Thanks for your time.

The last 3 days my game has been giving me the wrong daily bonus amount it restarted me at day one and has been giving me the day 1 bonus and i should be in the 20s. If you could please fix this issue that would be greatly appreciated. I really like the game and im in the 400s level wise. Thankyou truly Debra Staudenmayer at [protected]@gmail.com

Several times I have had strange messages about being charged and not receiving my gold but within seconds it's on there. Tonight I bought gold and got this message but never received the gold and I have reported it everywhere I can find and still don't have my gold or my money back. I'm very disappointed because I have had so much fun with this game until now! Please fix this! I haven't even complained when the game crashes and I have lost 45 gold bars adding bubbles to beat a level or just to get 3 stars!

I spend ALOT OF money on this game because I've never had any issues, but 2 days ago I lost 100 gold bars and even more than that in boosters I had already purchased. I also beet several levels and am not getting the 10x multiplier for any of the contests and even though I've made it to level 1118 my avatar is stuck at level 1093 and won't give me any of the rewards I've already won. I've sent SEVERAL messages and haven't heard a word. I'd like the 100 gold bars I PURCHASED BUT NEVER GOT TO USE returned and the equivalent in gold bars to all the boosters I lost that I had just purchased. (My estimate is about 100 gold bars) also please help me with receiving all the points I'm due and all the rewards ive won that I have never received as well as getting my avatar to the correct level.

After acquiring a new mobile phone, I again downloaded Candy Crush Saga which I do every time I purchase a new phone. I am a menopausal, middle-aged old-school type teacher who loves playing Candy Crush! 😁
Today, Sunday, March 12th 2017, I was playing level 4 (I'm playing level 942 on my iPad) and got quite a good score. When it had all tallied up it said I had reached second place. Woohoo! How exciting. I decided to see who was in 1st place so I could try and beat them in a later level.
I was very shocked to see the name of the player who was in 1st place. It is extremely disturbing for someone like me to read a disgusting name like this but I have young grandchildren and it would be extremely upsetting for them to see something like this.
I would like you to remove the disgusting name currently in 1st place in Candy Crush Saga. There needs to be respect as you have stated in your mission statement.

3/11/2017 money taken out of my bank account in the amounts of $15.99 plus tax and $6.99 plus tax. Error message said store is closed try again, which I did with no luck. Now the money has bee taken out of my bank and no purchase given to me on Candy Crush. Yesterday the error messages said
problems try again later. I want a full refund of both the amounts listed above. TY

I have now submitted a formal complaint regarding the constant pilfering of monies from my bank account! Why when I submit 'yes' to confirm an amount do you think it's then okay to take double that amount! I would imagine it's big business to do this to every person that buys into the candy crush game but it is ILLEGAL & its THEFT! I've looked into this & will take this further. Amanda Casey

I cant believe what happened to me!
I finally made the 3 combinations required for level 1721 after at least 50 tries. Bomb and striped, bomb and wraped and 2 bombs.
The board was cleared as usually after succeeding you goal.
And went I went back to the game
I brings me back to the same level as if I havent passed it.
Obviously its an error or clitch, but I dont know what to do. So I mmaking a complaint
[protected]@gmail. com

I was trying to exit a game last night and it made a big purchase for me, I have bought the .99 and now the 1.99 bars several times. But would never buy anymore then that. On y phone it just requires a new humb oribt so I'm not sure if while I was hitting g the x with one thumb that the other was on the home button but they won't return my money. I emailed them right after and even though they have an option of "accidental purchase" they won't give me my money back! Last dime they will get from me! So pissed!

You have ripped me off I have been playing candy crush for years and years always play and always pay both the normal 1 and the owl 1 you have taken £17 from my account also taking money when cannot continue to play I just spent around £10 then for you to knock me off when needed 9 oranges to win this is unfair you cannot do that I would like a full refund please you can't expect people to pay and continue to play when being ripped off

Yet again you have taken more money from my account than you should of! Every single time I purchase gold bars at 0.99p you take £2.97! It's not like I make a mistake as I get a confirmation before I click ' buy' of a 0.99 purchase... Not £2.97... 0.99p! I'm not buying boosters or gold bars or anything any more because you steal from my bank account! Mandy casey

I'm on level 656, I need to get 3 candy wrappers together. I've been at this level for a couple days. I noticed that i wasn't given credit when I knocked a couple together, thought it was a mistake. Nowthis morning, I even used a sucker (which I lost for no reason) I hit the three together and still show I need three. What's going on with this level?

I want to unlock more levels to continue playing candy crush and not wait 60+ hours to do so. In the past, I would happily pay $.99 to unlock the next level. Recently the charge increased to $1.99. I reluctantly paid that amount. Now it costs $6.99, which I consider outrageous. I will wait out the 60+ hours I guess but my respect for the company and the game is dwindling.

When playing level 1874, after all the timed candies in the upper portion of the board are played, there are no more timed candies that fall with cascades. I have played this on my iPad, iPhone, via Facebook on my Macbook Pro laptop, and via Facebook on a PC laptop. Please repair the game, as I have seen videos that show timed candies fall after cascades.

Thank you for your attention to this problem

During a competition round where you have to beat 6 levels on 1 life I accrued many bonuses such as freckles etc. during which I also acquired 20 ufo bonuses as well. It was tuff but I like to build an Arsenal for future levels. As I noticed only today, all of my ufos are gone. As I have left complaints before and none have been answered I expect this to end up the same. I really enjoy the game, but very time things like this happen it frustrates me and I go months without playing. If you have a look at my progress, you will see I'm a bit of an addict. Which is why it's a shame when things like this happen.

I clicked to continue when game had ended to purchase 5 extra goes but when a pressed to buy it jumped to £7.99 so now av been diddled out of that much which I want refunding...that's twice that's happend but a caught it before I pressed last time.

It happened on Sunday 05/02/2017 late morning, I was playing level 2283.
My email is..[protected]@hotmail.co.uk

I bought a 1.99 booster bundle yet King have taken another 1.58 from my bank! This has happened before & I'm getting really angry! If I confirm a £1.99 purchase WHY do you think it's okay to then take a further £1.58! It's theft & I would like you to investigate & provide a reason immediately or I will be taking it further! It doesn't give me any confidence to play the game again!