Menu
For Business Write a review File a complaint
Kirby

Kirby review: 3 Day Return Policy 6

K
Author of the review
11:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ANYONE IN SOUTHERN CALIFORNIA WHO HAS BEEN BENT OVER BY KIRBY'S 3 DAY RETURN POLICY AND WOULD LIKE RETRIBUTION, EMAIL ME AT:

[protected]@GMAIL.COM.

I AM GOING TO TRY AND ORGANIZE A PROTEST TO TAKE THIS SALES OFFICE DOWN!

They do not tell you about their return policy and when I called within 2 days, the number provided DID NOT WORK! When I finally got a hold of someone they were extremely rude and unforgiving. If that is not pulling a fast one on someone I don't know what is. I want to make their lives a living hell!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments
Add a comment
G
G
ge_hang
Menomonie, US
Send a message
Aug 31, 2009 8:26 pm EDT

i agree but i'm from Wisc. but yea
kirby is gay
next time they come
tell them to GTFO

A
A
amy harshey
Bulger, US
Send a message
Feb 26, 2010 11:47 am EST

Hello My name is Amy Harshey:
And like you I was ripped off by kirby saleman also, my nightmare was like yours they came to my door, I like you also have a high traffic area, so I said yes go ahead and clean my rugs, I tried explaining I don't have the money to purchase one and here comes his manager, so they tried to get me credit which I told them I wouldn't qualify, so they talked me in to giving them my account number, what a _____ mistake, I called and spoke to a Jennifer and she told me yes it was cancelled and never did her or the salesman say you need to send the piece of paper back in 3 days, then to come to find out how convient this Jennifer works right in his office. Omg am I pissed. So the so called owner david metzger calls me and states hes debiting my account I freeked out and told him no (this was a Saturday) come Monday banks closed so Tuesday I find out that the man took 6 transactions out of my account bounced numerous of checks, what a mess I had, so I called him and what a rude man he said to me they gave you the sweeper (no they didn't it wasn't to be delivered till it was paid for) and if you give me the money I debited your account for my peoples troubles then we will call it even, are you f- kiddin me, NO, I said then he states I am done with you, I and sorry sucker you haven't gotten rid of me so quickly, I am going to make your life a nightmare welcome to Amy's world, of course he hung up on me. I like you would like to make this ###'s life a miserable one just like he did mine and how many others, I just hope they haven't gotten ahold of elderly people. Please contact me at rosco1019@yahoo.com with any suggestions, I wrote to the bbb and my attorney general and also contacted my local police. By the was I live in Bulger Pennsylvania.

P
P
pcshappygirl33
zeeland, US
Send a message
Apr 29, 2010 2:36 pm EDT

You people need to read legal binding contracts before you sign them! This should be what you are so mad at. BTW that office is one of the top distributors in the world. Good luck with that!

A
A
ArmyWifeInANavyWorld
San Diego, US
Send a message
Apr 22, 2011 6:17 am EDT

I'm in San Diego and I was able to return mine... I did have to drive to the address on the reciept (Murrietta I think) to do it and they of course offered it to me at a lower price in order to still make a sale ($1000). I held my ground... said no and got my money back and cancelled the contract. Then the next time they came to my door... I said I wouldn't even discuss buying it unless they would sell it to me for $500 cash... take it or leave it. THEY WILL BARGAIN... and we have a Kirby NEW for $535. (the $35 was tax and a small fee). They tell you not to tell anyone but whatever... EVERYONE needs to know that the machine is awesome the price they start with is outragous but they will bargain. If that salesman wont... someone else will! Times are hard and if they want the sale they will work with you. :) Good luck!

L
L
Licia23
US
Send a message
Oct 08, 2017 5:27 am EDT

Thank you for your post! I just actually got one & within my 3 day return policy period. Do you recommend only going to the office in Murrietta or one of the local distributor offices? Thank you :) Your post gives me hope!

D
D
Debbie Noel
US
Send a message
Oct 18, 2017 10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I too was scam by Kirby, the sales person never mention that you have 3 days after purchase to cancelled. When i call the office no one ANSWER, until after a week. We need to stop this company form Scamming poor people. I am from New York and i am willing to fight to stop them and also get back my money.

More Kirby reviews & complaints

Kirby - Scam and abuse! 72
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kirby - Kirby sales tactics solution 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kirby - Unethical Credit practices 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kirby - Awful experience 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kirby - Unethical salesmanship 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Kirby Contacts

  2. Kirby phone numbers
    1800 781 556
    1800 781 556
    Click up if you have successfully reached Kirby by calling 1800 781 556 phone number 17 17 users reported that they have successfully reached Kirby by calling 1800 781 556 phone number Click down if you have unsuccessfully reached Kirby by calling 1800 781 556 phone number 3 3 users reported that they have UNsuccessfully reached Kirby by calling 1800 781 556 phone number
    35%
    Confidence score
    Australia
    800 5472 9272
    800 5472 9272
    Click up if you have successfully reached Kirby by calling 800 5472 9272 phone number 1 1 users reported that they have successfully reached Kirby by calling 800 5472 9272 phone number Click down if you have unsuccessfully reached Kirby by calling 800 5472 9272 phone number 2 2 users reported that they have UNsuccessfully reached Kirby by calling 800 5472 9272 phone number
    European Countries
    8800 500 5146
    8800 500 5146
    Click up if you have successfully reached Kirby by calling 8800 500 5146 phone number 1 1 users reported that they have successfully reached Kirby by calling 8800 500 5146 phone number Click down if you have unsuccessfully reached Kirby by calling 8800 500 5146 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling 8800 500 5146 phone number
    100%
    Confidence score
    Russia
    +1 (800) 494-8586
    +1 (800) 494-8586
    Click up if you have successfully reached Kirby by calling +1 (800) 494-8586 phone number 0 0 users reported that they have successfully reached Kirby by calling +1 (800) 494-8586 phone number Click down if you have unsuccessfully reached Kirby by calling +1 (800) 494-8586 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +1 (800) 494-8586 phone number
    USA and Canada
    +1 (800) 437-7170
    +1 (800) 437-7170
    Click up if you have successfully reached Kirby by calling +1 (800) 437-7170 phone number 0 0 users reported that they have successfully reached Kirby by calling +1 (800) 437-7170 phone number Click down if you have unsuccessfully reached Kirby by calling +1 (800) 437-7170 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +1 (800) 437-7170 phone number
    +55 113 075 3026
    +55 113 075 3026
    Click up if you have successfully reached Kirby by calling +55 113 075 3026 phone number 1 1 users reported that they have successfully reached Kirby by calling +55 113 075 3026 phone number Click down if you have unsuccessfully reached Kirby by calling +55 113 075 3026 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +55 113 075 3026 phone number
    100%
    Confidence score
    Brazil
    +47 80 014 747
    +47 80 014 747
    Click up if you have successfully reached Kirby by calling +47 80 014 747 phone number 1 1 users reported that they have successfully reached Kirby by calling +47 80 014 747 phone number Click down if you have unsuccessfully reached Kirby by calling +47 80 014 747 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +47 80 014 747 phone number
    100%
    Confidence score
    Norway
    +7 495 374 7282
    +7 495 374 7282
    Click up if you have successfully reached Kirby by calling +7 495 374 7282 phone number 1 1 users reported that they have successfully reached Kirby by calling +7 495 374 7282 phone number Click down if you have unsuccessfully reached Kirby by calling +7 495 374 7282 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +7 495 374 7282 phone number
    100%
    Confidence score
    Russia & CIS
    +27 800 203 222
    +27 800 203 222
    Click up if you have successfully reached Kirby by calling +27 800 203 222 phone number 1 1 users reported that they have successfully reached Kirby by calling +27 800 203 222 phone number Click down if you have unsuccessfully reached Kirby by calling +27 800 203 222 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +27 800 203 222 phone number
    100%
    Confidence score
    South Korea
    +46 200 895 477
    +46 200 895 477
    Click up if you have successfully reached Kirby by calling +46 200 895 477 phone number 1 1 users reported that they have successfully reached Kirby by calling +46 200 895 477 phone number Click down if you have unsuccessfully reached Kirby by calling +46 200 895 477 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +46 200 895 477 phone number
    100%
    Confidence score
    Sweden
    +44 800 328 1247
    +44 800 328 1247
    Click up if you have successfully reached Kirby by calling +44 800 328 1247 phone number 1 1 users reported that they have successfully reached Kirby by calling +44 800 328 1247 phone number Click down if you have unsuccessfully reached Kirby by calling +44 800 328 1247 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +44 800 328 1247 phone number
    100%
    Confidence score
    United Kingdom
    More phone numbers
  3. Kirby emails
  4. Kirby address
    1920 West 114th Street, Cleveland, Ohio, 44102, United States
  5. Kirby social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Kirby contacts
Kirby Category
Kirby is ranked 6 among 24 companies in the Vacuum Cleaners category