CB Vacuum Cleaners Kirby AZ Vacuums KIRBY servicing Cape Town South Africa

Kirby review: AZ Vacuums KIRBY servicing Cape Town South Africa 1

Lisanne Smith of Prince Albert, ZA

Sep 15, 2023 2:48 am EDT

Verified customer

Review updated: May 03, 2024

Featured review

To whom it my concern,

In August 2022 I looked for a Kirby supplier in the Cape Town area and found Az vacuums Kirby service listed under Kirby. It was the closest Company to where my children live.

I took my Kirby machine to be serviced along with the Vacuum cleaner hose (it was damaged) the pipe (it was not damaged) and the hard floor tool (it needed repairs)

The cost was R7950.00 for the service and parts. I paid a 50% deposit and the balance on collection. I live 4 hours away from Cape Town so a friend collect for me. On receipt of vacuum, I contacted the dealers to say the hose - pipe - and floor tool was missing they said it would courier to me.

One Year later I'm still waiting for my items and yesterday I told that they have no idea what I'm talking about they have no record of me on their books and possibly I was lying.

I have owned a Kirby for the last 30 years and find this totally unacceptable. I live on a farm and cannot use the Kirby as need my parts returned.

All I ask after paying this huge amount that the items outstanding are returned to me in good order.

If this company is not an official Kirby dealer, why are they trading under your banner and destroying your reputation. I see they have a Facebook page and I'm not the only one that has had this problem.

Your name reputation and product stand for great value and service but this is totally unacceptable.

I attach the invoice received from them:

Az Vacuums Kirby servicing

Att:Lisa

KIRBY SENTRIA:[protected]

SERVICE R350

BUFF R200

CARBON BRUSHES R200

BEARINGS FRONT R110

BEARINGS REAR R90

HOSE R1450 (Broken)

SURFACE CLEANER R750 (BROKEN)

POWER-CORD R950

POWER SWITCH R1350 (FAULTY I/O FAILIURE)

N/D PEDAL R425 (WORN SHAFT

ROLLERBRUSH WORN R1350

BAG CLIP R85 (MISSING)

BAG WASH R60

BAGS R580 1xPACK

TOTAL R7950

Thanks once again for your patronage your KIRBY is now one step closer to showroom condition, please reply via sms for go ahead or contact Mark on [protected]

All genuine parts carry a 12-month warranty. Please note all machines are kept in storage for 30 days after dropping off or collection of machines thereafter machines will be Auctioned off to defray company cost. Any deposits given towards payments of machines as a term payment will be void if balances of payment is not paid within the 30 days of storing all Kirby’s and the auction policy as stated above will take place. Receiving the quotation you automatically accept the terms and conditions. Please note kirby's stored on premises for longer than 2 days will be charged a storage fee of R350 per day.

I have been in contact with this company every month for 12 months and I have on record all the communication with them.

I realise that you are in America but there seems to be no head office in South Africa that can assist me, I have written to [protected]@issues.co.uk but the email is not being received.

I sincerely hope that you are able to assist me in this matter.

With kind regards

Lisa Smith

lisa.[protected]@gmail.com

Cell: [protected] 6 whatsapp call only

Desired outcome: I would like to have my missing items returned so that I can use my Kirby

View 0 more photos

1 comments

Add a comment

Sammy7824

Cape town, ZA

2 comments

Sammy7824 of Cape town, ZA

May 03, 2024 10:26 am EDT

Verified customer

Kirby plumstead excellent service.

Kirby - Scam and abuse! 72

Resolved

Kirby - Kirby sales tactics solution 54

Resolved

Kirby - Unethical Credit practices 20

Resolved

Kirby - sales tactics 22

Kirby - Awful experience 17

Resolved

Kirby - kirby vacuum/ shampooer

Kirby - Unethical salesmanship 3

Resolved

Kirby - Sold a Kirby at home to my mother that has Dementia.

Kirby - business practices 1

Kirby - Sales

View all Kirby reviews and complaints

Kirby Contacts

Kirby phone numbers

1800 781 556
1800 781 556

Click up if you have successfully reached Kirby by calling 1800 781 556 phone number 17 17 users reported that they have successfully reached Kirby by calling 1800 781 556 phone number Click down if you have unsuccessfully reached Kirby by calling 1800 781 556 phone number 3 3 users reported that they have UNsuccessfully reached Kirby by calling 1800 781 556 phone number

35%
Confidence score

Australia

800 5472 9272
800 5472 9272

Click up if you have successfully reached Kirby by calling 800 5472 9272 phone number 1 1 users reported that they have successfully reached Kirby by calling 800 5472 9272 phone number Click down if you have unsuccessfully reached Kirby by calling 800 5472 9272 phone number 2 2 users reported that they have UNsuccessfully reached Kirby by calling 800 5472 9272 phone number

European Countries

8800 500 5146
8800 500 5146

Click up if you have successfully reached Kirby by calling 8800 500 5146 phone number 1 1 users reported that they have successfully reached Kirby by calling 8800 500 5146 phone number Click down if you have unsuccessfully reached Kirby by calling 8800 500 5146 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling 8800 500 5146 phone number

100%
Confidence score

Russia

+1 (800) 494-8586
+1 (800) 494-8586

Click up if you have successfully reached Kirby by calling +1 (800) 494-8586 phone number 0 0 users reported that they have successfully reached Kirby by calling +1 (800) 494-8586 phone number Click down if you have unsuccessfully reached Kirby by calling +1 (800) 494-8586 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +1 (800) 494-8586 phone number

USA and Canada

+1 (800) 437-7170
+1 (800) 437-7170

Click up if you have successfully reached Kirby by calling +1 (800) 437-7170 phone number 0 0 users reported that they have successfully reached Kirby by calling +1 (800) 437-7170 phone number Click down if you have unsuccessfully reached Kirby by calling +1 (800) 437-7170 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +1 (800) 437-7170 phone number

+55 113 075 3026
+55 113 075 3026

Click up if you have successfully reached Kirby by calling +55 113 075 3026 phone number 1 1 users reported that they have successfully reached Kirby by calling +55 113 075 3026 phone number Click down if you have unsuccessfully reached Kirby by calling +55 113 075 3026 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +55 113 075 3026 phone number

100%
Confidence score

Brazil

+47 80 014 747
+47 80 014 747

Click up if you have successfully reached Kirby by calling +47 80 014 747 phone number 1 1 users reported that they have successfully reached Kirby by calling +47 80 014 747 phone number Click down if you have unsuccessfully reached Kirby by calling +47 80 014 747 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +47 80 014 747 phone number

100%
Confidence score

Norway

+7 495 374 7282
+7 495 374 7282

Click up if you have successfully reached Kirby by calling +7 495 374 7282 phone number 1 1 users reported that they have successfully reached Kirby by calling +7 495 374 7282 phone number Click down if you have unsuccessfully reached Kirby by calling +7 495 374 7282 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +7 495 374 7282 phone number

100%
Confidence score

Russia & CIS

+27 800 203 222
+27 800 203 222

Click up if you have successfully reached Kirby by calling +27 800 203 222 phone number 1 1 users reported that they have successfully reached Kirby by calling +27 800 203 222 phone number Click down if you have unsuccessfully reached Kirby by calling +27 800 203 222 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +27 800 203 222 phone number

100%
Confidence score

South Korea

+46 200 895 477
+46 200 895 477

Click up if you have successfully reached Kirby by calling +46 200 895 477 phone number 1 1 users reported that they have successfully reached Kirby by calling +46 200 895 477 phone number Click down if you have unsuccessfully reached Kirby by calling +46 200 895 477 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +46 200 895 477 phone number

100%
Confidence score

Sweden

+44 800 328 1247
+44 800 328 1247

Click up if you have successfully reached Kirby by calling +44 800 328 1247 phone number 1 1 users reported that they have successfully reached Kirby by calling +44 800 328 1247 phone number Click down if you have unsuccessfully reached Kirby by calling +44 800 328 1247 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +44 800 328 1247 phone number

100%
Confidence score

United Kingdom

More phone numbers

Kirby emails

marketing@kirbywhq.com

100%
Confidence score: 100%

Support

contact@kirby.com

88%
Confidence score: 88%

support

consumer@kirby.com

77%
Confidence score: 77%

rebuild@kirby.com

75%
Confidence score: 75%

More emails

Kirby address

1920 West 114th Street, Cleveland, Ohio, 44102, United States

Kirby social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 18, 2024
View all Kirby contacts