KitchenAid
Reviews and Complaints

On May 20, 2023, our 3 year old refrigerator stopped cooling and freezing. I reached out to KitchenAid service and a tech came out on June 5. He discovered we needed a new compressor, which was out of stock with no ETA. I called KitchenAid at least 4 times and each time I was told that the person I talked to before me was supposed to escalate the part, but was never done. The last person I talked to finally told me it takes 21 business days to find the part and could take up to an extra 10 business days on top of that. Finally, service received the part and installed on July 14.

Shortly after the tech left, we lost power and scheduled another appointment for July 21. Now we need a new motherboard. We called Kitchenaid again and one person said it was supposed to ship today. Then we called again and were told it was out of stock and have to wait another 20-30 business days to find it. Meanwhile, we have not had a refrigerator for over two months. I am at the home stretch of my pregnancy and need a working refrigerator.

On the 18th of July, I made a purchase of the Artisan Kettle & Toaster together, taking advantage of a significant price difference offered for buying them as a bundle. My order arrived promptly on the 20th of July. However, upon using the toasting function of the toaster, I noticed that only one side of the bread was being toasted. I made sure to check the settings and confirmed that I was using the correct setting, including the bagel function.

Concerned about the issue, I decided to reach out to the workshop number for assistance. They advised me that since I was within the warranty period, it would be best to speak to the customer care team to arrange for a replacement without any trouble.

I spoke to a gentleman named Tom from the customer care team, who informed me that I would need to return the faulty toaster to receive a refund and then purchase a new one separately. However, I explained to Tom that I had purchased the kettle and toaster as a bundle, and buying the toaster alone would cost me more. In response, he mentioned that he could request a 20% discount, but this didn't sound like a guaranteed solution but was the maximum discount available according to their policies.

Feeling unsatisfied with this option, I decided to call again and spoke to a lady named Neima. She reassured me that she could send a replacement toaster if I packaged up the faulty one and provided me with a shipping label. Excited about this resolution, I eagerly repacked awaited the replacement.

When I checked the label provided, it was addressed to me rather than KitchenAid. I immediately called again and, coincidentally, spoke to Neima once more. She explained that she had mistakenly given me the wrong information earlier and that I would have to return the toaster for a refund before re-purchasing a new one. When I enquired about the refund amount, she couldn't provide me with a confirmation.

Throughout this process, I found the agents I spoke to to be very friendly, but the overall experience was incredibly frustrating. Despite my efforts, I wasn't able to escalate the issue to a supervisor or locate a complaints department. The only option available was to send an email, which didn't give me much confidence.

As someone who has always admired KitchenAid products and had been looking forward to purchasing the kettle and toaster for a long time, I am genuinely disappointed with this experience. All I wanted was a simple replacement for a faulty item, but it seems that customer service is not being treated as a top priority, which is disheartening.

Purchased in 2019 - installed in 2020/2021 - due to COVID-19.

May 2023 the cooktop stopped working - giving us the "code of death". Service informed us these parts and cooktop are not made any more we need to order a new cooktop at $2400. So, we ordered a new one June to make sure we have a working cooktop when the house is on put on the market.

I immediately called Kitchen Aid questioning me as to why we have to buy a new cooktop especially since this is less than a few years old - they informed me we don't. The said that the cooktop contains only two parts, and those parts are still under full 5-year warranty, we just pay for the service call - we do not have to purchase a new one. CS walked me through my manual and pointed out the warranty language to me - he was very helpful. To be sure, we kept our new order because of the three months wait for new orders and the comment about not making those parts/cooktop anymore. Kitchen Aid ordered a new board and weeks later it was installed. No one knows where it came from.

First use, it stopped working. I called Kitchen Aid and now their story has changed, and they will not do anything except say we need to follow their process and live with it. I keep getting passed around, no supervisor will call me - even Corporate Office will not let me speak to anyone.

Now since there is more of an issue, CS now says my warranty is very very limited and it is only for our model and does not offer a replacement. KA continues to say just follow the process - wait another 21 days for another part. Service company will be surprised if a part arrives at all, and they know because they fix Kitchen Aid appliances daily. If they do not arrive in 21 days, then it gets escalated to wait for another 10 days and this will continue on like that until the parts arrive.

Well, what happens if the part is really not made anymore, and it does not arrive - this cooktop is less than 4 years old (only used for 2 years due to COVID-19) and still has a full warranty according to first call with KA? Do we really have to buy another appliance when it is under warranty. Better yet, all new cooktop orders are backordered till Nov/Dec so if we cancel the June order it will be even longer.

Kitchen Aid told Service (today 7/24/23) that the part number has changed and is on continual backorder. Service said they can't even make a return service call. That shocked Service because they never change part numbers. Kitchen Aid reordered the backordered part. So, we have been following their process and have already waited. We are going on 3 months without a working cooktop and if we wait for more parts and their process that could be another 3 months.

As it stands, the new cooktop we ordered in June will arrive before the parts. We have followed the process which your process is broken. Induction has two parts (glass and mother board) just like the newer model. Ours is still under full warranty, parts/cooktop for this model are not manufactured anymore and on continual backorder, and new board was defective.

It appears that Kitchen Aid does not stand behind their products nor their customers, provides warranties but does not honor them and is forcing us to buy a new cooktop at $2400 for more money in their pocket.

I have a KitchenAid French Door fridge manufactured in 2012. Model #KFIS27CXMS5. The ice maker stopped working and when I had an appliance company look at the issue they determined the ice maker mechanism needed to be replaced as the water wasn't not being pulled in to make ice. They went on-line to order the replacement part and after doing a global search came to find the part is no longer being made, which means either live w/o the ice make or but a new fridge. The fact that KitchenAid is no longer making this and apparently many other replacement parts is infuriating. The fact that senior management would make such a decision is baffling and frankly ventures to being unethical as you now are creating a scenario where people are forced to buying new appliances, which are not inexpensive, more frequently.

I built a new home Pulte sold me all KitchenAid appliance's 3 years ago. My refrigerator quit working after 3 months. A repairman arrived several days later. ALL OF MY FOOD SPOILED they repair man had to order parts which took several weeks. He informed me all was repaired. Several days later this appliance quit working! The repairman stated he need another computer mother board COVID in still in action and the part could not be sent. Finally, the part arrived. This has worked for 2 years, Now the same thing has has happen with a continuous noise who no cooling. I am 75 years old a recent retired Surgical nurse of 52 years. This was my forever home and has multiple major issues with many that needed repaired AC one of many times ever since I purchased my LAST HOME! Please advise me how to handle my refrigerator problem

On July 19, 2020, we purchased a Kitchen Aid Cooktop; model# KICU509XBL00; Serial Number: XPX0703287 which broke for the second time. The first repair was made in December 2022 and the second break was in June 2023 for the same exact reason. Two of the cooking eyes failed.

We contacted AIG at 866.931.7390 in an effort to get our induction cooktop repaired (File number: [protected]). We were provided this information from Rusty McCune at 336.399.3017 on June 27. He said our stovetop has been discontinued but per the warranty, it would be replaced with another cooktop. To our dismay upon contacting the number provided, some person from AIG named Jay stated KitchenAid would NOT be replacing our stovetop and would forward a check with a depreciated amount.

Please be advised; KitchenAid is NOT an inexpensive product. This process has been a nightmare. No repairs have been made for the second failure of the product. We expect a new Kitchen Aid induction cooktop of equal value or better.

The refrigerator freezer does not defrost. Model KBBL306ESS serial number K60300015 purchased Sept 2016 total cost with tax$8168.38. I would never have purchased this refrigerator if I knew it was designed with this flaw. They say it’s not full enough when I looked for a solution on the internet where others have the same issue. That’s is not true as it still gets major frost buildup. They have a draw that is not removable so for me to defrost the freezer is extremely difficult and time consuming. My sub zero never had this issue my Kenmore freezer never had this issue. No one answers their phone [protected].

My wife has been dreaming of owning a KitchenAid stand mixer for ages. I finally decided to surprise her with one for Christmas and placed an order on their website. However, my excitement was short-lived as I received a notification that the product was out of stock and that I would have to wait for a shipment expectation date. I waited patiently, but the date came and went without any updates.

I tried to contact their customer service through the "live chat" feature, but it turned out to be a robot that could only answer a limited number of questions. I couldn't get through to a live human, no matter how hard I tried. I even called their customer service number at 8 am sharp, but they were still experiencing higher than normal call volume. After waiting for 30 minutes, I had to hang up. This was my fourth attempt to get any information about my order, which I had placed a month ago.

As I navigated through their website, I realized that they were pushing me to buy an extended warranty. Apparently, without it, my $500 mixer would be useless after 30 days. I couldn't imagine needing assistance from KitchenAid, as they were literally unreachable. I decided to do some research online and was horrified by the number of horror stories I found.

In the end, I had to cancel my order and look for something of better quality. I'm glad I learned about how this has-been company operates before it was too late. I wouldn't recommend KitchenAid to anyone.

My experience with KitchenAid has been a bit of a mixed bag. While I do love the sleek and modern design of my KitchenAid dishwasher, it has definitely been the most expensive one I've ever owned. Unfortunately, it's also the one I've had the most issues with.

The first problem arose when there was a recall on the heating element. While I appreciated that KitchenAid took responsibility for the issue and sent someone out to replace it, it was still a bit of a hassle to deal with.

Then, just as the warranty was about to expire, the pump gave out. I had actually been having issues with it on and off for a while, but I didn't get it fixed sooner. That was definitely my bad.

When I contacted customer service to see if they could help cover the cost of repairs, I had a bit of a frustrating experience. Jennifer, the representative I spoke with, initially offered me 40% off a new appliance. While I appreciated the offer, I didn't want a new dishwasher - I just wanted mine fixed.

When I explained this to Jennifer, she told me that because my dishwasher was over four years old, they couldn't do anything to help me. I found this a bit surprising, since I've had less expensive dishwashers that lasted 10+ years without any issues.

In the end, I decided to spend the $500 on repairs since the two major parts (the pump and heating element) had already been replaced. However, I don't think I'll be purchasing any more KitchenAid products in the future. While I appreciate their sleek design, the cost and hassle of dealing with issues just isn't worth it to me.

I recently made a purchase of 5 appliances from KitchenAid in August of 2021. While I received the cooktop in November of the same year, I have had to have it serviced three times by a technician. Unfortunately, I am still waiting for an ETA on two other appliances, a wall oven and dishwasher. It is now August of 2022 and I still have no information on when these appliances will arrive. I purchased them as a package in late August of 2021 and was told to pay in full so that I would be placed in the queue quicker to receive them. However, one year later, I am still without these two appliances.

I am tired of hearing the Covid excuses. Each time I call, I am told the items are delayed another month. This is unacceptable. KitchenAid has taken my money in full for over a year and knowing full well that these appliances will take a long time to arrive, they as a vendor do not offer any solutions in the meantime to the customer. Shame on them. There is no customer service, and my experience in dealing with the customer service has been a terrible nightmare.

I will never buy KitchenAid products again, and I will tell everyone to do the same. It is frustrating to have to deal with such poor customer service and lack of communication. As a consumer, I expect to receive the products I have paid for in a timely manner and to be treated with respect and professionalism. Unfortunately, this has not been my experience with KitchenAid. I hope that they will take steps to improve their customer service and communication in the future, but until then, I will be taking my business elsewhere.

I recently had a less than satisfactory experience with KitchenAid and their appliances. I purchased a KitchenAid stove range in December of 2021, but unfortunately, it stopped working after only one week. I was disappointed to find that the oven was not getting the temperature beyond 150f, which made it impossible to cook anything properly.

I decided to visit my local Lowes store to see if I could exchange it for another name brand model. However, I was informed that per the appliances return policy, it was only possible to return it within 48 hours of purchase. I was frustrated that this policy was not communicated to me at the time of purchase, and I was left to find out on my own.

After speaking with a representative, they scheduled a technician to come and take a look at the stove. However, I was informed that it would take one month for the ignition module that the stove needed to arrive. This was incredibly inconvenient, as I had already been without a working stove for a week.

I decided to reach out to KitchenAid directly to see if they could offer any assistance. Unfortunately, after numerous phone calls, I was told that my only option was to wait for the ignition module to arrive. I was disappointed that they were unable to offer any additional support or assistance.

Overall, I paid $1500 for this stove, and it has been sitting in my kitchen for almost two months, unable to be used. It's frustrating to have spent so much money on an appliance that has been useless for the majority of the time I've owned it. I hope that KitchenAid can improve their customer service and support in the future to prevent similar experiences from happening to others.

We recently bought a Kitchenaid Refrigerator from Rices Appliances in Bradenton, Florida. We usually go for Subzero, but we were told that the Kitchenaid Refrigerator, which cost us $2500.00, would be just as good. We have a Subzero in our summer home in South Carolina, and we've never had any issues with it. However, within the first 60 days of using the Kitchenaid Refrigerator, the ice maker broke down. We had it repaired, but we still had problems with the ice maker freezing over. Every two weeks, my husband had to dump the ice and use a hair dryer to unfreeze the ice collecting on the coils.

Now, the refrigerator is 22 months old, and the ice maker has stopped dispensing ice altogether. I called Rices, and they told me that because we didn't purchase the extended warranty, we would have to pay for the service this time. I can't believe that we're having all these issues with a brand new refrigerator. We will never buy another Kitchenaid Appliance again. We'll stick with Subzero from now on. The warranty on the Subzero is five years, compared to the one-year warranty on the Kitchenaid Refrigerator.

It's frustrating to spend so much money on a product that doesn't work properly. We expected better from Kitchenaid, but unfortunately, we were let down. We hope that they improve their products in the future, but for now, we'll be sticking with Subzero.

I am currently having the worst experience ever with KitchenAid's customer service department. The top rack of my dishwasher broke, and I was really upset about it. So, I contacted them because it is covered under my limited warranty. They agreed to send one of their contracted service people out, which was a relief. However, then all communication stopped. Any question I had leading up to the service appointment was ignored. I was really frustrated because I needed to know what was going on.

Then the service person shows up to my house, and I was relieved to see him. However, he tells me that KitchenAid didn't tell him exactly what was wrong with the dishwasher. I was really confused because I thought that was the whole point of me contacting them. Upon inspection, he tells me that he needs to order the parts from another location and that it will take about a week upon which time I need to schedule another service appointment with him. I was really disappointed because I had to call out of work for nothing.

All of this could have been avoided had KitchenAid relayed which part needed fixing and the parts could have been ordered ahead of time. I was really frustrated because I felt like they didn't care about me as a customer. When I contacted customer service again after this happened, I was once again ignored. I was really upset because I felt like they didn't value my time or my business.

Overall, I would not recommend any product sold by this company. They don't give a crap about their customers, and their customer service is terrible. I was really disappointed with my experience, and I hope that others don't have to go through what I did.

I recently moved into a new house and decided to go with KitchenAid appliances. I have mixed feelings about my experience so far. Let me start with the Microwave Hood Combination. It looks great, but I have noticed that it takes twice as long to heat up water or anything else compared to my previous smaller microwave.

Next, the Electric Induction Range. Unfortunately, the top already has a crack in it, and I didn't drop anything on it. Additionally, the oven takes a good 45 minutes to heat up to 400 F, which gives me plenty of time to sit and read the paper. The finger "touch" electronic controls are frustrating to use, especially the timer.

Moving on to the French Door Refrigerator. While it looks sleek and modern, it has its issues. The ice cubes shoot out all over the kitchen, and water leaks from under the metal under the water dispenser. I'm not sure where the water comes from, but it also gets all over my hardwood floor. The freezer is so small that I can barely store anything in it, and I have to open both doors to access anything in the main part of the fridge.

Finally, the Steel Tub Dishwasher. The seal pulls away constantly, causing leaks all over the floor. Since my floor is hardwood, this is not a good situation. I got tired of having to push the seal back in place, so my "beautiful" dishwasher sits and does not get used.

Overall, I would not recommend this brand of appliance. While they may look good, they have too many issues that make them frustrating to use.

I recently purchased a KitchenAid dishwasher from their website about four months ago. Unfortunately, after only one month of use, the dishwasher stopped working. I immediately contacted customer support and the warranty department, but they informed me that they were fully booked until next month. Despite the inconvenience, my family and I patiently waited for the service guy to arrive.

Finally, after a month of waiting, the service guy arrived. He took a quick look at the dishwasher for only three minutes and concluded that the motor had stopped working. He informed me that he did not have an extra motor and that he needed to order one. He assured me that the motor would arrive by next week and that he would come back to install it.

It has now been two months since the service guy's visit, and he has yet to return. My family and I have been calling customer support repeatedly, but we have not received any response. After waiting on hold for a long time, the call disconnects, leaving us frustrated and disappointed.

I am extremely disappointed with KitchenAid's customer service. They have shown no empathy for their customers, and I would never recommend their products to anyone. I feel like I overpaid for a dishwasher that has turned out to be cheap, low quality, and useless.

In conclusion, I strongly advise against purchasing any products from KitchenAid. Their customer service is terrible, and they do not care about their customers. Save your money and invest in a better quality product from a more reliable company.

We made a purchase of 4 appliances from KitchenAid 4 years ago and unfortunately, we have had to replace all of them. Each appliance has required service calls, which has been quite frustrating. In the first year, the wheels on the upper rack of the dishwasher broke, causing the rack to fall off during a cycle. We had to schedule 5 appointments to get it fixed and to our dismay, it wasn't covered by warranty. The service guy even put a screw right through our kitchen island, damaging the wood. Unfortunately, it wasn't fixed and we weren't compensated for the damage.

The ice maker stopped working within 3 years and we had to pay for a service man to come and replace it. However, the new one didn't work either. The serviceman came back and upon further inspection, we found out that there was broken copper wiring in the door. The cost to replace the door was a whopping $1400! We couldn't justify spending that much money on a new door, so we had to live without an ice maker.

In year 2, the convection option in the oven quit working. We were disappointed to find out that it wasn't covered by warranty. The oven is gas and sold as 'self cleaning', but it actually has 'Aqua Clean', which is a joke. You put a pan of water in the oven and it heats to 200F, but nothing burns off. It's a complete waste of time and energy.

The Microwave also quit working and required 2 service calls. Apparently, it keeps blowing a fuse. We were extremely disappointed with the quality of these appliances, especially since our previous ones lasted for 14 years. We were hoping to upgrade, but it turned out to be a total downgrade. We would not recommend anyone to waste their money on KitchenAid appliances.

So, I bought a KitchenAid french door refrigerator last year and it was all good and dandy. I was really impressed with all the features it had. But, just recently, after the 12 month warranty expired, I noticed that my ice cream was soft. I mean, who wants soft ice cream, am I right? So, I put a thermometer in the freezer and found out that the temperatures were way higher than what I set it to. Like, seriously, it was ranging from -10C to -13C (14F to 9F) when I set it to -18C (0F). I knew something was wrong with either the freezer or the thermostat.

So, I called an appliance repair technician to come and fix it. But, guess what? He couldn't fix it on the first call. I had to reschedule a second appointment and Whirlpool/KitchenAid gave me a service window for the afternoon. But, the appliance repair man called me in the morning and said he would be coming in a half hour. I was out of the house at the time, expecting him to arrive within the agreed-upon window. Now, I have to wait for a third service call to fix the fridge. I mean, come on, guys. This is not how you treat your customers.

Honestly, after this experience, I would never recommend a Whirlpool/KitchenAid appliance to anyone. I still don't know if they will actually fix the problem or give me another excuse. I mean, who knows what's going to happen next? I'm just hoping that they will finally fix my fridge and I won't have to deal with this anymore. But, until then, I'm staying tuned.

I am thoroughly disgusted with the service that comes with an appliance that cost you $3k plus! We have the model number KRFC309ESS03 we have the refrigerator on top, and the bottom is the freezer with the icemaker. We had “KitchenAid distributor” come out to diagnose what is going on because our icemaker, because all of a sudden it stopped working. Mind you it is just barely over two years old, we were told that it is not covered. It cost us $145 for a service fee and they couldn’t even put the new icemaker in the same day as it needs to be ordered and would require another service fee plus an additional $180! I am so thoroughly disgusted, and I will be filing a complaint with the BBB! If a company cannot take care or handle a faulty part when it has cost their customer thousands of dollars that is on them not the buyer! I would have never bought a KitchenAid products if I knew this was the case. Did I mention it is over 100° in Arizona and is the most crucial time to have it working icemaker with 5 children in the house! Absolutely ridiculous.

Today is June 7, 2023. I purchased my KitchenAid range 1 year and 2 months ago. (3-31-22) The fan broke the middle of May 2023 and my oven would not work. I am a single, retired teacher and I seldom use my range top and even more seldom use my range. I am very disappointed in the apparent lack of quality in my KitchenAid downdraft. The technician who came to repair it had to come back 3 times. First, he diagnosed the problem, then he brought a new fan to replace the broken fan. The new fan was defective, so he had to come a third time with another new fan. Three weeks later and $400, I finally have an appliance that works.

I was offered to buy a warranty contract at purchase. I thought I shouldn't need it because I thought KitchenAid built quality products. The range was very expensive, I spent over $3,000 to buy it. In addition, I spent $700 to install it, and $500 for new electrical work to accommodate it.

Since buying my new range I've had numerous offers from KitchenAid by mail and email to purchase a warranty plan. The last offer said I had until May 24th to purchase it. An email even came on May 24 offering a purchase plan. I tried filling out the form online before May 24 and it was not accepted or didn't go through. When I called KitchenAid, a representative said to call back after my range was repaired.

I called KitchenAid after my appliance was repaired and the representative quoted me the best deal for three years at $900 or 1 year at $400. I was shocked, since the original warranty would have been $189 for one year and $378 for three years. I cannot afford this. I am very, very disappointed with my experience with KitchenAid.

The plastic end tabs of the cheap bezel that holds the fan and light control switch box is broken at both ends. As a result, the screws fell out and now the control box is loose and floating inside the vent housing. This is a result of poor quality material and design. Kitchen Aid Bezel part number W11387938

The KitchenAid manual clearly states there is an additional 2-5yr. warranty for some PARTS ONLY including SURFACE COMPONENTS. Unit is 3yrs. new.

When I called KitchenAid to have them send a spare bezel they declined and said this bezel is not included in the 2-5yr. warranty- even though it is clearly a SURFACE component.