Dear Sir,
I received the message on April 4, 2025 (please take a look at the Screenshot below of the text or email you sent me on April 4, 2025). It is incorrect. I did not travel to the USA; instead, I was 14 km north of my house in Golden Earth Park, British Columbia, Canada. I am not prepared to pay Koodo for any roaming for this. Please correct your mistake and apologize.
Please feel free to contact me if you have any questions.
Thank you.
Claimed loss: No charge, please!
Desired outcome: Confirmation of Koodo's mistake.
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