Kraft Heinz
Reviews and Complaints

Hi,

I'd like to file a complaint about the packaging of your Velveeta Cheese product. On May, 26, 2022, I opened a box of Velveeta (large) and was sadly disappointed at the contents. The packaging was very difficult to open, with my hands coated in cheese product. The appearance of a mashed up product was unsightly with squashed ends, unevenness and then difficulty trying to seal it all up after to alleviate the drying process. Expectations when purchasing this product is that one would receive a block, in square form (to allow for proper slicing) and this is not how it arrives. Surely, with the available technology nowadays you can come up with a better packaging solution. I feel that the packaging is misrepresented to the consumer thinking they are getting a full box of your product.

Thank You,

Concerned Consumer,

Michelle Hrynchuk

[protected]

michelle.[protected]@hotmail.com

I purchased a 24 oz bag of mild Shredded cheese 20 days ago and today May 25th 2022, the cheese was spoiled. No mold in the bag, but a very bad odor. The product was purchased at the Camp Lejeune commissary and was properly stored in the refrigerator.

I purchased a 3 oz bag of Oscar Mayer Real Bacon bits on 5/20/22. We sprinkled a few on a salad that night and thought they tasted chewy, undone and had an odd flavor. I placed the resealed / open bag in the refrigerator. On 5/21/22 I poured the contents into a fry pan to try to cook them more only to find them covered in white and green mold.

I threw the entire contents in the garbage. I am so thankful I attempted to cook them and found them covered in mold before we attempted to eat any more of them.

I did take photos but could not upload them into this system even when changing the format.

UPC code [protected] with an expiration date of Nov 25, 2022. Also written under the date was EST. 7202 10:20.

Purchased at IGA Grocery Store Main Rd. Southold NY 11971

Diane McConnell

80 Jernick Lane

Southold NY 11971

[protected]

[protected]@hotmail.com

I bought the kit at Walmart in Johnsburg, IL with the 6 soft shells and 6 hard shells, mix and sauce. All the hard shells were broke. Bar code #[protected]

05/16/2022

I have purchased multiple lunchable items with the incorrect contact and manufacturing location on them for about 3 months now. I have not been able to reach anyone to verify the packaging of my items. I believe these items are being tampered with remade and sold to various locations such as Walmart, HEB, and Target. In multiple lunchables without the drink the meat is wet and has a funny smell and the crackers are upside down inside the package. The ones with oreos come differently depending on purchase. Some say oreo while the others are of an off brand. I would like to know exactly if this is the way the products are made at your location which shows to be in Glenview not Chicago. Thank you

I grab a stick of cheese and open it and up to bed with no lights on. I ate 9 of these cheese sting over a period of 5 days. I brought 2 to work with me to share and handed one to my coworkers and about to eat the other one when she stopped me and said these are bad. I got sick three times and couldn't figure it out why I was getting sick. When I got home from work and discovered everyone in the bag was bad and I bought 2 bags at the time. I still have an unopened bag which I will throw out along with these. Very disappointed customer that will only buy Polly O string cheese. Now I've been sick 3 times within the last 5 days and now I am also out $6.46 a bag and don't know now if I can every eat those again.

I keep trying to buy your cottage cheese and keep being disappointed.

It's so runny! It is hit or miss if it's edible or not! This batch is like soup and I am going to throw it out. Food is so expensive these days and then I have to waste it because you can't make it correctly. Very disappointing.

Purchased at Walmart in Logan, OH on 042422.

Batch W4 36-2158 OU-P

Thank you.

I have been eating an awful lot of sugar free Jello lately. I have been dieting and it is a great product.

I opened up a box of lime Jello and it was empty. There was no package in it.

The information on the box is:

19 OCT 2023

12:07

DB01

Thank you,

Laura Vondrasek

[protected]

I went into my local grocery store like I always do for my family, and we are cheese lovers. I picked up some pre sliced cheese which is so much easier than cutting it yourself (thanks by the way) when we got home I said I'm going to enjoy some cheese and crackers. By the time I got almost done with the cheese I look down and notice the cheese was molded. I then thought to myself did I eat any of this mold. my stomach began to hurt and I think that was out of worry because I'm so afraid of getting sick. its hurtful because my family loves Kraft better than any other cheese. I hope this helps someone to check before eating. the cheese was not expired. and the seal was not broken.

Last night I was about to enjoy a beautiful bowl of my favorite macaroni and cheddar cheese, and to my disgust I look down into the pot I was stirring and see these little white and black striped maggots!

the box wasn't expired or even close...I am heartbroken that Kraft has let me down so badly :'(.

I sure hope Kraft would be kind enough to give me some sort of refund or make things as right as rain...

thank you

loving costumer

I bought a kraft pizza kit on Mach 26, 2022 and to my disappointment there was an empty seasoning mix in my kit. This was a special occasion of an afternoon with my granddaughter.

Sobey forest hills

1100 March 26

Attached please see pictured.

Thank you,

Liz Rust

Envelope was open ,contents was on the bottom of the box,did not include any plastic shaker bags.

Stop & Shop Peapod Delivery

3/19/2022

The breakfast had a big scoop of minced garlic. these are the numbers from the box.

MS04222F61 1302

Best By 06 FEB 2023

I have been eating this product for years

now for the second time I find a piece of nutshell

the problem with the second time is that i broke a tooth

this happened at the beginning of the month

i wrote to kraft ,probably the wrong department

since i have not recieved any news

this is my second attempt

hoping to here from you soon

michel

sku [protected] 1KG crunchy

I will not buy any Kraft-Heinz products until your company stops all dealings with Russia. They are in violation of international law and we must all stand united to protect democracy. 03/08/2022

I am writing to your company because I bought a bottle of the LEA & PERRINS Worcestershire Sauce which it's Due Date is July 15, 2023, I opened the bottle to use and didn't notice any problem but the second time I went to use the Worcestershire Sauce and there is a grey/white mold in the bottle through the complete liquid----it has gone bad.

Thanks,

Robin Johnson

I purchased the kit at Aldi in Canton, CT, first time trying this kit. I do not have the purchase slip as this was purchased a couple weeks ago. I did not discover the broken shells until preparing our meal.