La-Z-Boy
Reviews and Complaints

Lazy Boy Furniture Gallery, westside Albuquerque, NM. After three trips to the store, they still cannot produce an accurate, itemized sales invoice. They refuse to refund my money even though they cannot document what I have attempted to purchase. Whenever I go into the store, the person "who does that" is not working. I typically go on Sunday afternoon when I'm not at work during the week. I called today to try to fix the situation, but no managers are working. All my interactions with the sales and management team are either incomplete or inaccurate. Now they are falling back onto a no refund with special orders - but they can't get the paperwork correct and complete.

I am writing this complaint in regards to a commerical that I had seen on TV about a sale on furniture at Leons. I wanted to purchase a Lazy Boy chair for my husband and I seen the advertisement for the chairs at $299, and it stated Canada wide. I went to Leons where I live in labrador City and when I inquired about the commerical that I had seen the sales lady told me that I could not get the chair for that price because and I quote " didn't you girl its a little more in Labrador". I feel if the product is advertised as Canada wide it should not matter where you live and I should be able to purchase the item for the price I had seen. We are frequent customers at Leons and I am now very disappointed with this service and I am now going else where to find what I am looking for.

I purchased a very expensive Lazy Boy recliner 2.5 yrs ago. The recliner had a lifetime warranty on the frame. The frame is falling apart and the recliner is no longer usable. Additionally the reclining mechanism doesn’t work properly and the material is showing a lot more wear that it should at this point. Basically it’s just a very poorly constructed product. When I requested Lazy Boy to honor their warranty they wanted to bill me about 50% of its cost just to come and look at it and for the probable cost of labor to repair it. The parts are free - what a joke. When I purchased the recliner they bragged about the quality of a Lazy Boy, how long it would last, and how they honored their warranty. Now all I get from the store I purchased it from and from the main company is the runaround.

I don't expect a chair to last forever but 2.5 years is unacceptable for an $800+ chair that is advertised as a high quality product. This is the second very poor quality recliner I have purchased from Lazy Boy (Arlington store) in recent years. It is also the second trashy product from Lazy Boy that I have purchased. After 40+ years of owning Lazy Boy recliners I have purchased my last. The Lazy Boy trademark no longer stands for quality. It stands for trash with a warranty that has no meaning. I cannot and will not recommend that anyone waste their money on a Lazy Boy recliner. As a matter of fact, I will go out of my way to spread the word about the quality and response to the problem I have gotten from Lazy Boy

I phoned the main company and received absolutely no customer satisfaction. I thought I was on one of those TV commercials where the purchaser has been transferred to the complaint department in some third world country.

My husband and I made a “third” purchase of La-Z-Boy furniture in July 2009 at the Roseville store location. We had been proud owners of La-Z-Boy furniture twice before. The prominent words being – “had been”.

In July of 2009, we purchased two recliners from the “locally-owned and operated La-Z-Boy Furniture Galleries of Roseville – Liz & Jim Reego” - for a cost of ~2400.00. In July of 2010, the cushions/padding began pulling away from the back of both recliners. I phoned customer care (because we had also purchased the 5-year extended warranty) to express my frustration and arranged for repair of both recliners. Because La-Z-Boy does not provide for a “loaner” option, we had them take one recliner at a time. Two weeks later, the first recliner was returned. One side had been repaired ok – not great; the left side was not repaired at all. They now have our second recliner … and we are on the road of trying to reach someone to assist us. All we have dealt with, “we can’t pick it up then”, “we don’t provide loaners”, “I will see if the supervisor is available”, “we are sorry, but we can’t pick it up until Wednesday”…..I could go on!

What happened to the “old” La-Z-Boy. Now that it is locally-owned and operated, all we have been receiving is the run-a-round. I have a Montgomery Wards couch in my loft that I paid $500.00 for TEN YEARS AGO! The cushions on that couch look better than my $2, 400.00 purchase a year ago!

Purchased La-Z-Boy furniture with the promise of state-of-the-art frame construction that can stand up to whatever my family dishes out. All that La-Z-Boy has been dishing out is excuses.

After two visits from a rep from the customer care division with Lazy Boy they have informed me that even though my sofa is barely one year old and even though they replaced the first set of cushions after only 3 months, that they are willing to do nothing to resolve the shoddy fabric and workmanship of this product. The cushions are mishapen, dont stay in place and the fabric is pilling. It has the look I would expect after one year from a piece of furniture I had paid about 10% of what I paid. Customer service was rude and non-responsive. They simply do NOT care. Don't buy from Lazyboy if you want quality or service.

I purchased two lazy-boy recliner sofas in march 2010 and from day one i hated them they were uncomfortable and just got worse, they were not like the ones's at the store. when i went back to the store I was told that I could not trade them in that the owner will call me. a month later a service manager called me and sent out someone to take pictures of the couches. i had him sit on one couch and recline and then sit on the other and he said "man you can really feel the difference, the wood is hitting you in the back." in the few months that i have had the couches the backs of the recliners have lost their padding and if you recline you get wood in you spine. if you sit anywhere but in the center of the cusion you are sitting on the frame of the couch, you can feel the wood between the recliner ends and the middle seat. you can lean on the side of the couch (when you are laying on couch) and the recliner ends seperate from the middle.
The manager had some other guy call me and tell me that he called the manufacturer and they have never heard of all these problems that i am having with mine. now reading all the different websites and reading that people are having the same problems as far back as 4-6 years, i know that i am going to have a fight on my hands to get the problem solved. the manager wants to put on new seat backs and "check out all the other claims" before he decides to let me exchange my furniture. once he gets done with that if the problem happens again the he will replace the furniture.

I Purchased tow Lazy Boy Recline rockers in November of 2008.

When I received delivery around 8 weeks later. We heard a problem in the rocker squeeking. They had sent a service call because it was less than a year and did fix it.

They told me that the warranty does not cover labor. My complaint was that the same noise had occured and requested another call back. I was told that I need to give a credit card for the service call, not even seeingwhat the problem was that happened again.

I told them apparently it was only temporary fix and what if I paid to have it repaired and a week later it happens again, I was told that it is not covered and another paid service call is neccessary.

Very upset with Lazy Boy!

I bought two demi sofas from LazBoy less than 2 years ago. I figure out that the joints behind the sofas are coming out underneath the fabric. I figured out these when my daughter was running around and scratched her arm. They have not used any protection between the fabric and metal joints, so no wonder they are coming out underneath the fabric. I have 5 years protection on the fabrics, but unfortunately like any other warranties, there are tricks underneath the words. Warranty only covers the spills but not manufacturing defects; what a wonderful world. If you care about your loved ones, be careful about the Lazboy Demi Sofas. I thought I was buying quality from La-Z-Boy, but unfortunately I was wrong.

I recently purchased a chair from the Mission Valley Laz y Boy store. In order for the sales person to make the sale he agreed to my condition of privacy. I would not purchase from this store if they would not agree to my request. He had no problem with agreeing and we proceeded to complete the sale. many months later I found out in the worst way he did not keep his agreement with me. I then attempted to contact the Executive offices of La z Boy Furniture Galleries. I called them at there Santa Ana location. The phone was answered by the receptionist. I requested to speak to any general manager, manager or her supervisor. As I did not wish to discuss my issue with the receptionist. She would not help me without first discussing the problem with her. I relented because she was refusing to allow me to get past her until I answered her questions. After I took the time to to inform her of the problem she again refused to transfer me to anyone. She would not even allow me to leave a voice mail on anyone's recorders. She then refused my request for the name of someone, anyone in a position of management. I then asked her what her first name was, she even refused that. Have you ever been on the phone with someone that the only power they have is to make people miserable over the phone? At this point I was not a very happy camper and decided I better hang up now as I was getting know where except on long hold and no answers.
What I did find out was that when you go into a Lazy Boy store you would be wrong to assume that you are in the manufactures (Lazy Boy Inc) store but a private company that has different ownership in every state. I must assume that Lazy Boy Stores have good and not so good owners in different states. My experience with this owner is he is not one of the good ones.
After I found out about this I contacted the real Lazy Boy Inc. in Monrol, Mi. [protected]. Please don't think they are any better at customer service either. When I contacted them they took the position that they are not the store and are not responsible for anything these store owners do or not do to their customers. Another words don't bother us with your little problems. But I was able to find out who the general manager is at the Santa Ana location. His name is... Mike Rowley. And I was later able to find out the name of the receptionist Kathy.
Now I must assume it is Mr. Rowley's policy that his employees do not have to provide information as basic as their names. I have to assume this as I have as of yet been allowed to speak to him or anyone other then Kathy the receptionist. And you know she is not a fountain of information. Then I began to realize that if he allows his receptionist to treat his customers so rudely after the sale he would have no problems with his sales people saying anything to make the sale and not keeping their agreements... Again this is all assumption because the people below him and I mean below (receptionist) him will prevent his customers from talking to anyone within management.
It is not like I did not attempt through other sources namely the real Lazy Boy Inc and the store I purchased my chair at, to find out contact information to anyone in their corporate or executive office's. The only contact number I was given was to the receptionist Kathy. You can imagine how disheartening that was.
My advise would be their are many other furniture manufactures and stores out their that would appreciate your business and treat you like a human being instead of something that got stuck to the bottom of their shoe.

After being released from ICU for Back Injury... I phoned Jenners for a LIFT Chair... Deal was conducted by phone, considering I was unable to travel. This was a Lazy Boy Floor Model - for $1117.00 ! -- sign unseen. The sales agent assured me that it would FIT my body - 5' 7". Which it DID NOT !

#1 Chair was delivered next day --- Controller was broken ... The following day they delivered a new controller.

Chair seat is uncomfortable - feels like I'm sitting in hole.. and the back does not fit my body ! My feet HANG off the footrest area.

After approx. 2 weeks of trying to get used to the feel of this miserable chair, ... I called the Co... explained the problem... and requested to return the chair and replace with another brand.

#2 - Called again ... since the "office manager" had not returned my call, as promised ... and was told that "since the chair had been in my home for approx. 2 wks, ... they could not take it back, ... as they do not have a Retail License for USED furniture --- and would have to DONATE it, ... could not sell it ?

Pretty sleezy way of doing business. !

I cannot recommend ANY Lazy Boy Products... . They're poorly constructed .. and of inferior quality, besides being HIGHLY over rated and priced !

Do NOT deal with JENNER'S FURNITURE, Fort Mohave, AZ

They could care LESS about customers' satisfaction AFTER the sale . Once you Pay ... you're screwed !

I had to special order two pieces of a leather sectional sofa that I purchased from La-Z-Boy back in December 2009. I had to pay for the items upfront before they could be ordered. I was told by the saleswoman that it would take 2 months to receive the pieces. It has been 3 months and still no furniture. I was told today that I would have to wait at least another 4-6 weeks for the items to ship from China. Each time we contacted them, we have received a different lie ( excuse me, response) from them. We have been told that our saleslady was not in and that there was nobody else who could check the computer and give me an answer. I don't guess it really matters to La-Z-Boy at this point, but it matters to me, and hopefully their legal department when the receive suit papers from my attorney next month. Buyer beware!

I bought a sectional sofa at La-Z-Boy. Two of the pieces of the sectional do not fit together. I have spent over a year trying to get them to fix the sectional. They refuse to live up to their warranty. Beware they are not members of the Better Business Bureau and you have no recourse. They actually laughed when I told them that I had a lifetime warranty on my very expensive purchase. The quality of the workmanship is very poor and their customer service after you've paid is worse. Nice salespeople but they have no say in what goes on at customer service.

My husband and I went into the La-Z-boy furniture store in Northridge, California. We found a set of furiture that we liked so we decided to place an order. So after ordering a sofa, chair, and ottomon, with a "custom fabric", and "custom pillows" the total came out to $3, 300! I really wanted the furniture though and hadn't found anything anywhere else so we just decided to go with it.

When we made the order, our La-Z-Boy associate (Geva) told us that it could take up to 8 weeks at the most for our furniture but most times it only takes 4. Now four weeks later we had not heard anything so we gave them a call and got the typical response that they hadn't heard anything and would give us a call in a couple of weeks with an update. So now its 6 weeks and still we haven't heard anything. So we call them again and get the same response. At this point dissapointment has set in that it's been a month and a half without our new furniture. 8 weeks rolls around and still no phone call. Now we figured that legally it had to be delivered by 8 weeks like we were told but that's not what Geva said when we called her again! She said that she would have to look into why it was taking so long and that she would get back to us but that it can take up to 12 weeks!

I looked on our order form to see what the delivery rules were and sure enough in the small print it says that it can take up to 12 weeks. So now we're at 10 weeks and Geva finally calls us saying that she's not exactly sure why it's taking so long but that it should be ready any day and that there may have been a problem ordering the fabric. Now, at this point my patience has completely worn off and I've completely sworn off buying anything from La-Z-boy furniture again.

So days before the 12 week mark we finally get the call that our furniture is ready! When the delivery man brought our furniture into our home and uncovered it, of course one of our chair arms looked like it had been dragged through the dirt and had a dark dirt smear on it. The delivery man padded most of it out and said that he would order a cleaning service to come and finish cleaning it up. No one ever came and I was so fed up with the company that I never called. We also never got a call from our lovely helper Geva asking how our furniture was.

Overall it was extremely expensive for the crappy service we got and because of it I will never use them or recommend them again! What a frustrating experience!

I sent e mails to Mr. Pruitt, the owner of all seven LA-Z-BOY in the bay area, on 1/17/2004, 12/06/2004, 12/10/2004. I explained that the two reclining massage chairs I purchased did not have the massaging power of those chairs I tested at the store. I explained this also in an e mail I sent to Ms. Rodriguez on 10/25/04. Both of them refused to replace the weakly massaging chairs with ones conforming to the ones I tested at the store or to give me back my full refund. Both chairs have discolored within a couple of months.

We purchased a $700 Lazy Boy recliner in the summer of 2009. My husband didn't like the chair, so I got it all to myself. Yippee...welll...maybe not. I have NEVER had lower back problems, and the more I sat in this chair, the more my lower back hurt! There is also a bump or something in the stuffing of the seat that I haven't figured out yet! I am a big exerciser and in excellent health so I can't blame it on that. I called the store and told them this and they proceeded to tell me that they don't take "used furniture" back. It was only 3 weeks "used" at the time, I thought I'd give it a few weeks to break in. Now I have to call their repair shop and have the trouble of who knows what?! My next purchase will NOT be a Lazy Boy!

I received a $2, 000 piece of furniture from La-Z-Boy Furniture in Wilkes-Barre, Pennsylvania. The furniture not only came with the wrong fabric which I specifically said I did not want, but it is worn looking and the quality is extremely poor. After going through hell with their customer service people and being treated terrible, I finally got in touch with the owner. He wanted us to look for something else, but nothing else appealed to us and, after the horrible way we were treated and the poor quality of the furniture, we just wanted a refund and to get this furniture out of our house. The owner refused to pick up the furniture unless we signed a paper saying we would accept a store credit. This is not what we would do so he said he would not pick up the furniture. We do not consider this our furniture because it is wrong and do not want it in our home God forbid anything were to happen to it, we did not want to be responsible. I wrote the better business bureau, contacted our credit card company and will post this message wherever I possibly can. These are not the days to just sit back and be taken advantage of for $2, 000. Please think twice before you buy from La-Z-Boy Furniture in Wilkes-Barre, Pennsylvania.