Menu
For Business Write a review File a complaint
Lambert & Butler

Lambert & Butler review: lambert & butler bright gold 8

T
Author of the review
4:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have just opened my first packet of cigarettes with the newly branded packaging and I am disgusted to find that the cigarettes have significantly reduced in size! The filter is a third larger than before and the taste is not as pleasant!

I have been smoking this cigarette for many years and feel totally cheated that with the introduction of the new packaging the cigarettes have suffered.

I will be seriously considering which brand of cigarettes I change to!

8 comments
Add a comment
M
M
Marcus Bristol
GB
Jan 18, 2017 10:39 am EST

Is bright gold meant to be the replacement for smooth gold because, if so, I agree with this comment. Filter is longer, the tobacco lower quality.

K
K
KrisKin
US
Feb 06, 2017 8:14 am EST

Is there any confirmation on this either way? Wasn't sure if the new standard packaging had confused the assistant at the supermarket and I'd been giving wrong cigarettes or if Lambert & Butler have taken the chance to pull a fast one on their customers. |These Bright Gold are unpleasant.

R
R
Ricrod
GB
Jan 22, 2017 2:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

These cigarettes are disgusting the extra length of filter doesn't bother me that much but they definitely are not the same tobacco, to make matters worse the plain packet doesn't even tell you the strength of the cigarettes, going to go to a supermarket and buy 200 of old stock smooth gold and ween myself off them. Well played government you win. £3000+ a year better off in my pocket

U
U
UDH1949
GB
Feb 16, 2017 1:08 pm EST

Couldn't agree more with Ricord's comments. My wife has been smoking L&B Smooth Gold for many years but, when introduced to their so-say replacement BRIGHT GOLD brand, is firmly of the opinion that the tobacco in this revised brand is most certainly different, bordering on being unpleasant, and also burns much quicker. In respect of this, we are left totally in the dark as to the properties of the tobacco that is now being used. Whilst we know that L&B Smooth Gold contained 5mg Tar and 0.5mg Nicotine we know nothing about the Bright Gold version as such equivalent DETAILS ARE NO LONGER DISPLAYED ON THE OUTSIDE OF THE CIGARETTE PACKETS. We have obviously not moved with the times as we were under the opinion that this was previously a Government requirement. So, Imperial Tobacco, any chance you could at least provide this information to confirm that the swop from Smooth Gold to Bright Gold really is a like-for-like move... rather than a big con!

H
H
HAhb
US
Mar 14, 2017 2:12 pm EDT

As all the above say please give use the facts what is the nicotine and tar contents
And the tobacco is different
I will be changing brand

C
C
Carl Johnson
US
Apr 04, 2017 11:33 am EDT

Is it a policy NOT to answer the Actual Complaints. I'm totally with the 1st post.

D
D
Daveed
US
Jul 27, 2017 2:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They are smaller and certainly disappear very quickly and the absence of tar and nicotine content looks very suspicious as to what you are now smoking.

B
B
Ben100
GB
Aug 04, 2019 2:42 pm EDT

What are the nicotine levels lambert bright gold.. why can’t you tell us..? I suspect government intervention possible trouble... why would you want to hide it if you have nothing to hide...!

  1. Lambert & Butler Contacts

  2. Lambert & Butler phone numbers
    +44 117 963 6636
    +44 117 963 6636
    Click up if you have successfully reached Lambert & Butler by calling +44 117 963 6636 phone number 33 33 users reported that they have successfully reached Lambert & Butler by calling +44 117 963 6636 phone number Click down if you have unsuccessfully reached Lambert & Butler by calling +44 117 963 6636 phone number 34 34 users reported that they have UNsuccessfully reached Lambert & Butler by calling +44 117 963 6636 phone number
  3. Lambert & Butler emails
  4. Lambert & Butler address
    PO Box 244, Upton Road, Bristol, England, Avon, BS997UJ, United Kingdom
  5. Lambert & Butler social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024