Lane Bryant
Reviews and Complaints

I brought 5 pair of panties on yesterday April 23, 2019, for $35.00. I went to wear a pair today and the panties split all the way across the side. I am assuming its a defect in the material. I would like to know how to go about exchanging these? I have attached a picture of the defected pair and hope that the others will not have this issue.

I always buy from Lane Bryant and this is the first time that this has happened to me.

I can be reached at [protected]@aol.com
Or [protected]

My name is Vanessa Brown my complaint is I bought 2 vinyl jacket from lane Bryant From lane Bryant I spent a lot of money for The jackets and both are peeling love the jackets but very disappointed would like my money back for these idols or replaced clothes were very disappointed Hopefully lane Bryant Stand behind The their name and their products Vanessa world

my name is Ardelia Douthett and I had a problem this morning about 11am. I was on 42 and port authority when a homeless women tried to attack me. I ask the token booth clerk to call the police and she just look at me. the token booth clerk saw the women split on me there needs the be more police at the station around mid day because the homeless people attack people all the time.

I used a $200.00 Visa gift card #[protected], which I received when I retired as a law enforcment officer from San Bernardino County California, to make a purchase on line for $133.62, on or about October 21, 2018. The order number was #OLBWO44510317. The items did not fit, so I returned them to the store in Colorado Springs #04904, on November 4, 2018. The time was 12:26 p.m. The cashier was Hannah. I have a receipt showing the transaction, #[protected]-[protected]. Not only was the money never debited back to my card, the remaining balance was also stripped. I have not used this card anywhere else in the meantime, and it has not been removed from my wallet until this evening. I only found out there was a problem tonight when I tried to reorder the merchandise from the Lane Bryant online store and the card was rejected. I tried calling the issuer of the the Visa Gift Card, but they show the card as inactive, which means the money was already spent, and they wont let me speak to a real human being. So in essence, I believe that the employee somehow managed to steal my money. This may sound improbable, but having been in law enforcement for 32 years, I know better. So in essence, the store has my merchandise back, and I have nothing to show for my $200.00. I dont know whether you will do anything about this or not, but if you don't Lane Bryant has lost a customer. Too bad too, because I really like the bras.

I purchased a sexy panty from ordering online at this store first I asked them if it was there to pick it up they didn't want to help me so I waited finally got email confirmation so I went back there to get it I never felt so dissed in my life saw they got new stuff in so I looked I wished I knew this lady's name she needs to be fired she was big and short hair please fire her she wouldn't even let me look she said she just got folding them not to touch what a mess am I still in high school if u want to bullied and dissed shop at lane Bryant they will treat u w disrespect I'm not shopping here again

I was just wanting to reach out to the company bec I'm not 30 and have been a Lane Bryant customer since I bought my 1st bra. Our mall closed our a couple of years ago and I was completely heartbroken so now I have to get my stuff when I'm on vacation. Which is exactly what I did 2 weeks ago in Delaware. I bought 2 bras and 5 pairs of underwear. Since then the bra underwire on one has poked thru and the other one of the hooks on the back has come off. Then one pair of the underwear already has a hole in it up near the top trim. Normally I don't complain but as you know the products are not cheap and I didnt even really get to get any use out of them before they started to fall apart. I don't know if they've changed something in the production of the items but if this is how they are going to be I will have to start looking for my bras/underwear elsewhere.
If you want to contact me my number is
[protected] ...Melissa Heider

On 8/6/2018 me and my handicap aunt went to use our coupons at store 06464, which is in Grand Rapids, MI. While shopping we both asked to use the bathroom. We were told me had to go to Joann Fabrics next door. I asked the employees where they went...they said they also had to go to Joanns...It took awhile for my aunt to travel to the back of Joanns to use their restrooms...When we returned to Lane Bryant my aunt did not want to shop there and use her coupons. I did spend $86.00 and saved $149.96. When I cashed out I told the employees how awful it was they did not provide restrooms and I would call someone for them, which I did. they then told me the restroom gets backed up...Later in the day I went to the Kalamazoo, MI store 04672, and spent another $58.31 and saved $66.99 with my coupons. I told the employee there what happened to us in the sister store in Grand Rapids. THAT employee did apologize to me and gave me a contact person by the name of Laura Glover, [protected], which I did call and left a message. I have not heard back from Laura...I would love to be able to take my aunt shopping that provides a restroom. I would also like to be notified when this issue is resolved so I CAN take her. Thank you

Please see question reference#[protected], [protected] and my survey of the delievery and item. The order number is OLBW037184801 and I didnt get item#341581. I order the item 7/14/18 and was told it was delievered 7/17, but when I got to the store it wasnt available. I've called Customer Service 2 times. The first time I was told it wouldnt be delivered until 7/25/18. I called 7/25/18, and the item is still at the warehouse with no expected date of when I will received. I was told to be patient (HA). This is the worst service I've ever received. No one apologized or tried to accomadate that I've been lied to. I've wasted my time and money. I would like someone to please call me ASAP and let me know when the item will be sent or when my money will be refunded. I will NEVER order from Lane Bryant again and will be sure to share my experiance with those I know.

My name is Lydia Lucas, email address [protected]@hotmail.com. I recently went to use my Lane Bryant card in a store and was told my card was put in a hardship status and could not use it for the purchase. I realize that the area I live in was hit by hurricane Harvey and many people are in need of some assistance. At no time did I ever ask or need to have my account put in this status, is was embarrassing to be told that my card was placed in a hardship status and was unable to use it. I was told that we were contacted through mail for this situation where we were being asked to opt out if needed. I feel that if needed someone should call and ask to be placed in a hardship status not just put in it. Now I have to wait 30 days before I can use my card again, I recently started a new job and was wanting to pick up a few new outfits from Lane Bryant, now after this embarrassing situation not only did I not make the purchase from Lane Bryant I may no longer even shop there if this is the way the customers are going to be treated as in making drastic changes to their card without being asked.

Hello everyone I use to work for this company not to long ago. It is my pleasure to not working under such poor management anymore. Anywho ill try and make this story short and sweet as possible. When I was working for this company I have been harassed by a fellow employee, belittled by the part time manager and the store manager at the location was unethical, unprofessional, and immature. Let's start with the employee who harassed verbally. I wont state her name but when I was working there she smiled in my face while pointing out my flaws to the manager mind it you guys she set me up with the interview with the store manager since the store manager says she never checks her emails of the applications she gets she just expects people to call in for an interview. This employee was a assistant manager during the time so when I say she smiled in my face she smiled in my face she got me the interview with the store manager, when I started she told me I was doing a good job was supposedly showing me "the ropes of the job" but behind my back telling the boss I didn't have a clue about retail, I wasn't a plus size woman she I didnt I understand the ins and outs of a true curvy woman's mindset and what they look for in the store, I was "too nice", I had super smile teeth she and her boyfriend who worked at the job and her boyfriends friend was calling me "a special needs case", and even a [censored]. I didn't find all this out until she noticed I stopped acknowledging her because she was slandering me to other. Assistant managers and employees and they decided to tell me later on down the line of my 7 months of working there. I'm going to fast forward to the recent case that made me wash my hands of my position and their company. On may 27th 2018 I was running late for work me being the responsible employee I was followed the protocol of calling the store to let the closing manager I was running late due to a family emergency. When I called the show the first time it ranged but somebody picked up then hung up. The closing manager knew it was me. The store had caller i.D. So I took the next step I called and textes the store manager she never responded to my messages or call until 4 hours later after the damage was done. So since didn't respond I texted a fellow employee asking her what was wrong with the store phone could she tell the closing manager I was running late. She replied and said "call the store now to tell her your running late." so I called she answered with a attitude "hello!" I said hello and I had informed her I called the store and somebody hung up she said no don't you ever text that employee phone again you call the store. I keep repeating to her I called the store I told her I have proof because I screen shot it. She still was like don't text her. Dont be doing that to her. Putting as if I was hurting this girl. She also said to me well the store is not busy your not missed and hung up. I was struck. My mom and my boyfriend heard everything and told me to contact the store manager with with how things went down with the part time assistant manager and the employee. So that's where the 4 hours come in at it took her 4 hours to say "it's a no call now show regardless if she made feel disrespected you suppose to show up for your shift." I said to her how is a no call now show I freaking called I was on my way to work. So that's when I decided this company isn't for me anymore I put up with a lot of nonsense. I was only working 3 hours a day, being harassed by a former manager who got demoted to a sales associate and still harassed to the new security guard, a store manager who didn't take her job seriously who showed up 2 hours late every day to keep a close eye on her boyfriend because he was still involved with his baby mother, a assistant manager who belittled me efforts and was flat out rude, I dealt with being underpaid because they kept messing up my time, didn't want me getting extra hours at a different headquarters. Glad thats over this place deserves 0 stars the store for this lane bryant is 6676

I have a complaint. My mother is very old and sick. She's been buying from this store for over 40 years. She recently ordered 20 items online, which normally she goes to the store. Unfortunately most did not fit. She returned them to the Mount Juliet TN store. The ladies name was Lindsey. She was very rude and disrespectful to my mother. First thing said was, "That's not a Lane Bryant bag, is it". Mom said no sry it wouldn't all fit in bag. Mom said I ordered these online and so many don't fit. Lindsey said well maybe u need to stop ordering a size 22 & 24. Mom replied I'm very sick, I've lost 20 pounds in one month and doctors don't know why. Then Lindsey said, stop ordering online because now my store for today will be in the negative. Mom said but it says online we can order and bring back to any store if it don't fit. Lindsey said, well u can, but now it screws my store. Lindsey said, "So let me guess, u want ur money back?" Mom said no, just a credit and when I'm not so sick I will come back to shop. So, u Lane Bryant needs to reach this lady and speak with her. She does not need to be in the clothing line of sales. Lane Bryant is an excellent store, so I would think u would want wonderful and sweet staff, to make the customers come back. Maybe not tho. Mom has spent hundreds of thousands of dollars at y'all's store. She also has never had an issue returning anything. I sure hope u take care of this. Mom's name... Linda E. Redden and phone number is [protected] or [protected]. Sure hope my mom lives to answer this call when I hope u try to contact her. This incident Disturbed her so much!

Me and my two daughters were trying to buy bras and panties from the Monroe LA store by the pecan land mall. The lady was very rude, snotty, and loud! She measured my daughter completely wrong. Told my other daughter she was stupid for trying to order online, why were we even there shopping! We all had stuff to buy and walked out! Very rude!

I regret I listened to their advice and paid for an expedited shipping.
It didn't make sense anyway. And I got my order 2 months after I ordered it.
I am now trying to get my money back hanging on the phone with them (for about 40 minutes with no result) and writing this review because something tells me I won't succeed.
All I want is to get my money back. An expedited shipping is a synonym for "fast", not "forever".

I have shopped at the Lane Bryant Outlet in Pigeon Forge, Tn for about eight years. I vacation in the area and loved the store. I recently went there to shop as usual. Not one person greeted me or said a word to me. I noticed that the store manager that always helped me was not there. I think her name is Sherry. She was always nice and showed me all the latest clothing. Well I finally asked one of the employees where the manager was. After she asked me a bunch of questions she said oh your are talking about our former manager, I got her fired. Really? Not sure what happened but the entire atmosphere is different. The staff could care less about the customers. I will not return. You need your previous manager back. She made that store.

I bought many things from this site following their size chart and everything I received did not fit! I contacted Lane Bryant support right away and they asked me to send pictures which I did. Their rep contacted me back several days later and said that there was nothing they could do to help me. They said that if I would order according to their size chart everything would be fine. They literally said that it was my fault and that I ordered the wrong size. But that was not true! Before ordering I checked everything carefully several times!
I am appalled with that kind of attitude and ignorance! Don't buy from Lane Bryant, their support is terrible!

I bought a top from this store Lane Bryant via their website and the one I received was too small. I contacted their support service through online contact form but they did not reply. Then I tried their live chat and it took me nowhere, they did not reply there either.
I want to get a replacement and I need them to contact me as soon as possible. This was my first time ordering from Lane Bryant and I'm not impressed. I thought this site was trustworthy, I checked the reviews and it really seemed like a nice place to shop. Unfortunately my experience wasn't so good. I hope I'll get a replacement or a refund. I will not buy from Lane Bryant again.

I was a couple days late on my Lane Bryant payment when I received a call from "Comenity bank" letting me know I had missed a payment. I authorized a payment, received a conformation code and thought I was good to go. But I wasn't... The next day I received another call stating again that I had missed a payment. When I explained that I had just made the payment the day before and I had the conformation code they asked me for the code to help update their system. When I gave them the code they said it was invalid. I was pissed. From that day on I was get 4-5 calls a day and would even go though the story of already making a payment. Finally our bank statement had arrived and sure enough there it was my payment to Comenity Bank. I mailed a copy of my bank statement to their office and thought okay they will talk care of it. Nope. I am still getting harassing phone calls daily. Also I am unable to locate the corporate office phone number and the customer services reps and supervisors are giving me the run around. Its been almost 3 months and still no one will help me.

I did an order through LaneBryant.com and the return policy says I can return it to the store. Once I got the product it was from a different company with a completely different return policy then I was told on the website. Then when I contacted their customer service department they said that the information was in the description which it was not and I did contact them back with this copy of the description to prove this to them. So now I have to pay for the shipping back to the warehouse which I thought I could walk into the store and get the return for free.

I have been a customer of lane bryant but as of today I am going to close out my account and I am encouraging everyone else not to do business with that store. I recently purchase some tops there and I developed an allergy to the blouses that were rayon. I ws told by a very nice clerk at the westshore mall on 12/5/2012, that if I returned the blouses she would allow me to have ones that were made of cotton or polyester. I picked out some of the blouses and had them on hold.

Once I returned the next day, the story changed 100%! I was told that the clerk who saw me the night before was not a regular clerk at the store. What is that suppose to mean? She would have to discuss it with her manager. I was told that it would be under advisement the day before. I asked to have the exchange that the other clerk said I could have and it wasn’t honored.

I called the customer service department and I see that there are over 100 complaints on lane bryant! It is apparent to me that they dont care and the main office now told me I had to have the receipt. I could not locate the receipt but since it was on the charge they were able to pull it with no problems.

I will never do business with them before since I have returned items to Jc Penneys and other stores and they have been willing to assist me and even refund me! These are awful people to work with!