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CB Parcel Delivery Services LBC Express Perfume/fragrance from fragrancex. Order #67070095 placed on dec 6 2024
LBC Express

LBC Express review: Perfume/fragrance from fragrancex. Order #67070095 placed on dec 6 2024

J
Author of the review
11:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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Subject: Urgent: Delay and Confusion Regarding My Order (Order Date: December 2024)
Dear FragranceX Customer Service,
I am writing to express my concern about the prolonged delay and confusing status updates for my recent order. The tracking details provided by Janio indicate an extended transit time and an unclear status update, which I have summarized below:
12/6/2024 5:00 PM: "We have received the order details, but not the parcel."
12/17/2024 4:58 AM: "The parcel is currently being processed at a warehouse in Singapore."
12/20/2024 1:05 AM: "Your order is scheduled for a flight from Singapore to Manila."
12/23/2024: Multiple updates indicate arrival and processing at warehouses in Paranaque, Metro Manila, Philippines.
12/26/2024 7:09 PM: "The parcel is on its way to the next facility" but marked as at the "SCS Returns Central Hub."
It is now January 1, 2025, and I still have not received my order. I am particularly concerned about the mention of "SCS Returns Central Hub," as it suggests the parcel may be returned or stuck in transit.

Desired outcome: Could you kindly:1. Provide a clear explanation for the delay.2. Confirm the current location and status of my parcel.3. Expedite the delivery or provide an alternative solution to resolve this issue promptly.

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    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 07, 2025
  7. View all LBC Express contacts
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
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