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I have purchased 3 pair of levi jeans and all 3 pair the belt loops have broke. The price of the jeans was 39.99 a piece and now when I wear them I have to put belt on and tuck the broke one under my belt. I will not be buying and more of these jeans and I will be sure to tell all my friends and family to stay away from them. I work to hard for my money to buy something that want stay together but a couple of months.
The complaint has been investigated and resolved to the customer’s satisfaction.
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My husband has worn Levi's for 40 years, but lately every pair has at least one, if not more, broken belt loops. What's happened to Levi's quality? We're looking for a new brand that will hold up.
I agree, I don't understand it. This has been happening to me over the last few years. Multiple pairs of Jeans bought at different times, so its not just a bad batch.
Suddenly quality HAS gone "out of style" at Levi Strauss and Co...
You have not pin pointed the defective belt loop. I can. I purchased 4 pairs of Levis jeans in the past 3 years. These jeans all have a broken belt loop over the left back pocket. Belt loop comes apart at the bottom of these belt loops. I have contacted Ana at Levis somewhere. She gave me a case number 2 weeks ago, still waiting to see what they will do.
Ana
Levi Strauss & Co.
Consumer Relations
Case ID: 4019672
LevisBrand@lsc.epowercenterdirect.com
This is the e-mail address that I am dealing with these defective jeans. From Ana
LevisBrand@lsc.epowercenterdirect.com
We're frustrated because Levis reduced the number of belt loops from 7 to 5 and now there are huge gaps along the beltline. My husband has worn 501s for 20+ years, looking for a replacement. Levi, stop being cheap. you're losing customers.
Switch to the Lee Jeans. that's why I did not to mention the wallet pockets tears out on every pair . I dropped Levi for good.
Check out the Pipe Line brand at Kohl's... exactly the same as Levi's except for the zipper.
Purchased two pair of 560's and with in a few months a belt loop on each pair broke as well as ripped the fabric. Now the jeans are unusable. I only used these jeans for work sitting is a cubicle all day. The material the belt loop is attached to are so cheap and thin it's no wonder they ripped. What a waste of money!
I Aggree, My loops have ripped BUT I am more upset with the fact that I only get 5 beltloops instead of 7. BatVic is correct.
Bob
Two belt loops have now broken on my lightly used Levi 505 jeans. Something is terribly wrong with Levi quality. These jeans are way to expensive for this to be happing!
9 pairs of 501's in the past two years... everyone single has the left back pocket loop broken... No others break... only the loop above the left pocket. It tears out of the material and leaves a hole so repairing it is useless!
Same here, over the left pocket, then over the right pocket, 3 jeans in a row, will be looking into the return option, too expensive to be this poorly made.
I've worn Levi's ever since being a 7th grader in 1976.
I always liked the style, the quality, and the durability.
At one time during my college years I even went to so far
as to work PT at a County Seat (remember them? - they
specialized in Levi's exclusively merchandise sales) in sales/
stocking etc... and I loved that job because I believed in the product.
I've worn the jeans ever since but in the last 6-7 years the quality
has gone kaput. Nearly every pair I've purchased has inevitably ripped
at the belt loop and over time that rip extends to the pocket and runs
north and south exposing underwear making these totally useless.
Until reading this article after experiencing even more belt loop rips
and 3 trips back to Kohl's in less than 3 weeks, I've had it. Why in the
he** does Levi's not understand they had a product that was as American as
Chevrolet and Apple Pie and they are now compromising quality (I know
the manufacturing left San Francisco for China et al..unknown crappola)
and losing their loyal customer base? Thanks to this article I do now remember Levi's
had a 100% customer satisfaction guarantee so I want to make sure that still applies?
Attached are pictures of only some of my pants which I saved thinking maybe the store would get
info from Levi's indicating they have found a method to repair belt loop defects - never happened.
Please let me know what Levi's will do to rectify this issue. Attached are images of 4 of the pair
I've hung on to.
4 pairs - I would like them replaced. I shop at Kohls in Brookfield, WI - 124th & North location.
Size is 44-30 or 44-29
James P. O'Brien
3177 North Colonial Drive
Milwaukee, WI 53222
[protected]
Same here I have 5 pair of Levi’s 569 that have a torn or tearing belt loop over the left rear pocket. All of them are less than 4 months old.
Same here left belt loop. They break after a couple wears. I always just return them to kohls for a new pair. The manager and staff all know me by name.
Let me add my voice here. I have four pair of Levis purchased within the past six months that are sitting atop my dresser. All have at least one belt loop broken and some have two. I've been wearing 501s since the 1970s and have never had this problem before. I am switching to Carhartt though I don't like the fit as well. At least they wear without breaking.
I called the company they said the problem was rare. no help offered. bought 2 pairs at kohls and both loops over left pocket broke off. Never had a problem in my 45 years of wearing them.
I've had several pairs recently, a few of which I was able to return, that all had the back left loop pull loose at the bottom. I'm in my fifties and have worn Levis my whole life but not anymore. Quality control has gone to hell.
I can only concur. It is so weird, I actually googled to see if I was “doing something wrong”. I think it may be a misguided strstegy of designed obsolescence to get us to buy more jeans. Guess what... it won’t work. I will find a new vendor who has satisfactory quality, and give them my loyalty, and dollars.
Done buying Levis. Too bad, but the company is obviously treating their customer base as if we are lemmings following each other to buy more pairs of jeans after they rip, one by one.
Well Levis, this lemming has woken up and will not buy another pair of your crappy fall apart, cheap rags!
I thought I was doing something wrong. Every pair of 501’s I’v bought in the past few years the left rear pocket belt loop breaks and then the right . I work in an office at a computer. Recently I bought some new ones and have been very conscientious about how I put on and remove my belt. One month later the left rear pocket belt loop broke on one pair. Been wearing Levi’s since 1966, no more. Will try Lee or Carhart, shoddy Chinese workmanship. Didn’t know they went overseas, when did that happen.
If you still have them you can ship them back max of three pair and they will replace them. There is a factory warranty on their product. My husband had three pair in the last 6 months that done that and never had issues prior. Here is the link
https://www.levi.com/US/en_US/help
scroll down to the question HOW DO I FILE A WARRANTY CLAIM?
in the first sentence it will say, warranty return form clicking here... click that link it will bring up a PDF for you to print.
Print and fill it out also note that you can only send back 3 pair at one time plus you will need to insurance them and shipping is paid by the customer.
If you have issues of your package getting lost and providing that you insured them for the value of the jeans and sent them through the post office... They also have a claim you can fill out on their site or call them directly to process and track your lost package for a refund. Hopefully that will not happen. Good luck hope this helps!
I have been wearing Levi 501's since the mid 70's and it appears everything went to hell when Levi stopped using American made Cone Mills denim forcing the Greensboro NC plant to close. Now they claim to use Cone Mill's denim but in the fine print you'll see the words "imported". What they don't want us to know is Cone Mills has plants overseas using inferior cotton.
Remember how nice and fuzzy Levis used to be and with that beautiful indigo blue color? The non USA produced cotton isn't even close, the denim has striations or "streaks" in it, feels almost like corduroy and is no longer natural dye Indigo blue.
Then Levis try to make us feel special and offer "Made in USA" Levis for $80-$150 a pair using "White Oak Cone denim". I bought several pair of "USA" Levi's and some from Amazon and it's the same inferior fabric. I truly believe they renamed one of their China denim plants the "White Oak plant".
Nice job Levi Strauss; force thousands of Americans out of their jobs by moving manufacturing to a dozen other 3rd world countries, stab America in the back by siding with socialist gun grabbers against our second amendment and continue to claim that Levi's are an American tradition. The new generation doesn't know any better they've never worn real American made Levis to know the difference.
As for me I've bought my last Levi product...EVER. Hey you guys check out the All American Clothing company. Great jeans made by Americans using American materials none of this "assembled in USA" crap. They have jeans, shirts, socks, underwear, boots, active wear, etc. It costs a couple bucks more but it's worth it to support what's left of our country.
Kerry Learned
Hello to the person from Chickamauga, Ga - I am from Acworth, GA! My husband had the same issue I purchased three pair within the last 6 months. I reached out to the Levi Co. as I recall they had a factory warranty. The rep gave me the link and information. If you go to this link which is Levi.com website
https://www.levi.com/US/en_US/help
pan down to were it stays How do I file a Warranty Claim?
In the first line under the question reads Warranty Return Form Clicking here.
That will bring up the PDF and form you need to print and fill it out.
Your only allowed to ship back 3 pairs at a time.
The form recommends that you insure your box as they are not responsible for replacing lost boxes or items.
IF for any reason they do get lost when in transit and you did insurance them the USPS has a claim to fill out on their site for lost items and value as well as you can call their 800 number. Hopefully you will not run into that issue.
Hope this helps! Good Luck!
I purchase Levi’s 501 for my husband as this is his go-to, daily denim.
I’ve had to purchase over 10 pairs in the passed 4 years because of the belt loop issue and NOW, he’s coming home with a ripped crotch once a month.
Same spot.
Same tear/rip
He doesn’t do manual labor and his jeans are the correct size for his build.
Come on, what gives?!
This is pricey denim, but the quality doesn’t prove it!
I used to wear Levi's exclusively when working a night shift at a grocery store stocking freight. The only reason I had to replace the jeans was because the color faded. We were allowed to wear black jeans, but they had to 'look good'.
I no longer work freight crew, but have an IT job which is half sitting at a desk, half going out into the field to work on network closets and support tickets in a school district. Now I've had multiple Levi's where the belt loop above the back left pocket has torn loose, and/or a hole wears to the left of the top right back pocket; once time tearing a nice hole from the top of the pocket down past the bottom of it.
Levi replaced the jeans with the torn belt loops, and may have replaced the torn by the pocket pair but I never filed a claim for that pair. The defective jeans were ordered online direct from levis.com and were less than 3 months old when the issues happened.
Very disappointed. Although I had a pair of Lucky Jeans which I noticed a hole right below the zipper today! I do wash the jeans often, as I wear them at work and can't just show up wearing dirty jeans. Working in the 'field', they can get a bit dirty, the network wiring closets in schools aren't exactly 'clean room' quality. That would be great, but I don't think taxpayers would approve the funds to make 300 closets dust proof (this is just ONE school district, too).
I wear 38x32. Maybe I just need to lose weight.
There is a simple solution likely to this problem that MUST be answered. Old school Levis used 28 stitches in the belt loop and either 36 or 42 elsewhere where the tacks were longer. We have over 100 industrial machines and it appears that Levi's has lost the knowledge with old age/replacement of experts. There is a disturbing trend to go to high stitches on the belt loop to make it look like a solid bar...and result is to shred the material. 14oz denim usually has 55 ends per inch in the warp and now they went to 12.5oz on 501's which is a return to the older days of lighter denim (even lighter than 12.5). Real idiots to forget that 28 stitches is there for strength on a 10mm belt loop bartack and that exceeding the ends per inch to make it look like a "bar" is pure idiot (because 36 or 42 on a belt loop is doing exactly that!). Just like the first Levi historian was a real historian...when I wrote her replacement in email she replied to me "what is a chain stitch"...therefore a Levi historian that won't even take the time to study the stitches used in the pants (one of the most important factors that historically changed). Levis began to lose their ways when they went almost entirely oversees and lost an educated voice in the board rooms apparently. I've picked up a pair and studied the stitches and quality and under impressed to say the least and sad. Feel free to email me at michael.kendall@ymail.com So...instead I'm starting my own brand of quality jeans and the price will be affordable unlike the 750 dollar price tag of custom Levi jeans that are tailored. I'm sorry Levis I grew up being proud to be able to get even just one pair of 501's in the mid 70's in Jr. High and High School and would cherish them "if" I was lucky enough to even get one pair. Now, I'd look elsewhere for quality. oh...and if they have gone from long staple cotton or extra long staple cotton to short staple cotton and expect high strength when shredding the material under the belt loop with excessively high stitch counts...self explanatory for even someone with common sense...
What happened to the belt loops only 5 it used to be 7 last time I get levis what a shame I was a loyal customer but no more
I find the front pockets on the 527's I have are too small to easily or comfortably pull out keys or change. As far as the change from 7 to 5 loops is a sad way to save money. I will be buying any brand but levis.
Yep, so disappointed...I just bought a brand new pair of mens 550 relaxed fit jeans. I was shocked to find they only had 5 belt loops instead of 7. It really makes a difference how they fit if you wear a belt. I'm so disappointed. After 30+ years in Levis I'm going to have to find another brand.
Hi I bought two pairs of Levi’s back in October the belt loops broke I never have had this happen are Levi’s getting cheap on materials you spend almost $50.00 for a pair then they fall apart not the Levi’s I used to buy does anyone know of another brand that is better Qaulity the Levi thank you levi for nothing.
Belt loops breaking