Lewis Group
Reviews and Complaints

Dear Lewis

My name is Mpont Paulina Makhubo a daughter of a late Malefu Alina Makhubo.
I think this complain email is for the third time if it is not fourth one.

My mother passed away on January this year, after two weeks of her berial we went to Lewis to claim that my mother has passed and we submitted the documents.

To my surprised i received a call that my mother has an overdue amount that need to be paid in the next 20 days other wise they will come and collect the things that my mother bought.
My sister went to Vanderbijlpark Lewis to confront them about the statement and they told my sister that they will look for the documents.

So now again i received another letter that they are giving my dead mother 20da to submit the documents which was submitted to them.
When we asked them where is the documents they told us that the place was renovating and most of the documents were thrown away and maybe my mother's documents were there and the is nothing they can do.

The Vanderbijlpark Lewis manager called me by the name of Daisy ask me if i can't send the documents with WhatsApp i did send the death certificate with WhatsApp after that i really don't what happened to the documents.
And the other things is all the stuff that works with Daisy they are rood to people they don't know a customer service i even wonder that did you do induction with them.
Their don't how to respect customer they really don't deserve to be working with people with their attitude.
Lewis will loss lots of customers because of their attitude toward the people who pays their salary please teach them that the customer comes first.

Bought a bed set at Lewis Kuilsrivier in June 2018 with one year guarantee and nine year warranty. This year in a June I went to the store to complain about the bed witch became vey uncomfortable to sleep on. We arranged for a replacement and then pay in the difference. The service that I received so far is not what you would recommend to your enemy. There is no follow-ups. Not even HO came back to ask if I received the bed or did anyone made contact with me.
Jurie Koopman- [protected]

Every month I get a call saying payment needs to b made when the payment goes out every month on my salary date I've been getting calls every month saying they need payment when everymonth I tell them that the payment has gone off already the service is reali pathetic I wish I never took out anything from Lewis YOU GUYS MAKE MY LIFE MISERABLE and ontop of it all affecting my credit rating when I was a paying customer never skipped payment HORRIBLE SERVICE

I pay Lewis store and they said I am in Antony's and my credit don't go down but I pay please help me what I must do my name is:Modise Jonas lebese my account is:000103. I don't know my current balance please help me I want to finish this

I bought a restonic magenta bed in april 2020, I laid a complaint to the store in january 2021 that the bed was making very loud spring sounds and would like for them to change the bed for me, it took them 1month to come and take pictures. Eventually in april they changed the bed for me and gave me a carolina bed. I further called the store and told them that the bed was not equal to the restonic magenta bed I bought and would like a refund since well they told me that lewis does no longer have restonic magenta bed anymore. They gave me run arounds, when I called again I found that the stock clerk and manager had been suspended, meaning a new person would take over and must start by investigating the case and be up to date with my complaint. It is only now that they took the carolina bed on 5th of august 2021 and they told me that they would refund me the money. On tuesday 10th of august 2021 I called head office to inquire about the status of my refund and was told it would take 5 working days. It has been a week now since they took the bed, I sleep on the floor and am not happy with the service. I want to take the matter on other platforms and report the situation to the media... I am not being assisted with a sense of urgency.

I want a Settlement letter and to be cleared at credit bureau because now is outstanding and they promised to do that within 28 afteer settling

Bought electric appliances in September 2020 and March 2021 and i report I have my own household insurance of which I am paying R 585 to my service provider, The sales lady said i can submit all the the documents so that they will subtract Lewis insurance cover.

documents submitted till to date no action Ian still paying triple amounts INCLUDING MY OPTIONAL INSURANCE COVER
the branch is Richards bay,
I also signed debit order but for two months it was not in the system I have to go and tell them its a second month in July end no debit order went through.

they delivered wrong items and drop in my house for three weeks and reported to them there was no action.

they brought my own appliance very filthy with tea stains.
no body took an ownership and apologized for that whole nonsense.

customer ID no [protected] Sinikiwe Makhaza

In February i returned a television set at Lewis madaden till today the television has never returned but im paying every month for something which is not in my possession so i find it not fair on me to be paying for something which is not in use or possession the television set was returned for about seven months now and money is debited each and every every month which is not fair.

We purchase a bed at Best Electric in Silverton Pretoria
We requested the be to be exchange as it sounded like it was 20 years old
The rep Alex did forward the Inspection Note to the store (Ref:AS10590) to exchange the Bed, however the store manager Stella does not want to assist us and keep on telling us to contact the Rep for the authorization number which is on the Inspection Note document
Today we called (29/07) and she was rude and dropped the call on us
Nobody in the store explained anything about the weight the Bed takes and they want us to pay more to upgrade, if the sales person did a proper job day one we would have purchase the correct Bed the first time.
Stella the store manager should be held responsible to get the exchange and upgrade done asap.
My wife is very ill and require bed rest therefore we cannot have them collect the old one before delivery in the new ONE.
My wife is in a wheelchair
MF JEFTHA -ID [protected] -CELL [protected]

Good-day to whoever it may concern last year on the 12th of september 2020, i took furniture at lewis store in pretoria hercules, my opening balance was r27, 441.97 before the dedutions were made, they started deducting on the 19th of october 2020 the amount of r1, 481.74, i have never missed a payment yet my credit score says i have missed four months without pay lewis store and my balance should show some changes yet it says my current balance is r25032

I had a couch on layby at lewis stores De Aar but I ended up canceling it on the 2nd of june as I had bought a cheaper couch elsewhere . It's been over a month since I canceled the layby but I still haven't received my refund . I've been calling and visiting the store almost every day since I canceled the layby but I'm not getting any assistance or proper feedback . Everytime i call or visit the store, the manager tells me that she will call me back with feedback but she never does .

I would like to lay a complaint with the service I received from Lewis in Randburg, they claim to have a same day delivery of which is false advertising, I paid for a couch cash and I am still waiting for them to deliver, when I call them they give me all sorts of stories, I would understand if I was owing them, but I owe them nothing. When I ask for their manager they tell me that he's not in the shop and that he left his cellphone in a drawer, apparently they have one van for deliveries of which they should have told me before I paid for my goods, now they telling me that they having problems with their van. I received the worst service even some of the staff members were very rude.

I return my furniture the 7 June 2021 at lewis watergate.I bought it cash. I am still awaiting for my refund and today it the 22 June 2021.

I have paid a deposit on furniture 4 days ago . There is nothing that the managers at the Lenasia branch can do to give me some sort of reassurance that i am going to get credit facility with lewis or my deposit money back. Kindly assist in resolving this matter urgenty

On 19 March 2021 i inquired at Lewis store in Richards Bay for a bedroom suite (SKU231895) that I wanted, the sales guy advised i can lay-be it since i didnt have the R10 000 in hand on the day, so i payed R4000 as deposit and told him I'll pay the outstanding amount at month end as i needed it for that weekend, on the 31st of March i went to the Store again to let them know i will be paying off the laybe and will need it to be delivered on that weekend, all was agreed upon, I made R6000 balance payment on the 1st of April, as i was done with the payment, they suddenly told me they do not have stock of the item i just bought, my first question was "Lewis stores sells us items they dont even have stock of?", I was at the store for a good hour with no solution, not the item i had payed for nor a refund of the money i had payed, mind you that this was meant to be a gift for an event that was on that sunday, but Lewis Richards Bay had to just disappoint, as if I should have expected any better, from that day i sent an email to the head office who until today have not resolved this, the Store keeps giving me a run around, im not sure if i owe them money or they owe me ! This is the first and most certainly the last time i buy from Lewis, im beyond angry and frustrated by the fact that i must run around people who deliberately sold me something they dont have and cant even refund me back my money. How long should i wait for this to be delivered, I meant out of all the store in South Africa, this item is on Catalogs and display but the whole country doesn't have stock of it? or the store is just simple scamming me? how long should i be kept waiting, why no one is calling me to explain with a solution because im simply fed up now

My name is Ennie Zimande my husband and i went to Best home and Electric in Middelburg Mpumalanga on the 27 of February to purchase a fridge and washing machine . we agreed on a debit order payment of R1200 per month then my husband called me to tell me that Best electric says the debit order was not captured to go make payment arrangement at any branch, then on the 26 of March i sent my husband R1200 to go pay at the Middelburg branch, he went and paid but on the very same day a debit order goes through from my account with an amount of R1200 for Best electric. When i called the branch they told me to wait for 3 days it was a friday then i went back on monday they requested a bank statement i gave them till today my issue has not been resolved worse part is they say the money doesn't reflect on their system only that, that my husband has paid. I would very much lile for lewis to refund my money as i have school fees to pay and kids to feed if i had cash to buy the goods we would have done so but we opted for credit becouse that is all we can afford we bought the goods on my husband's account his name is Mr DT Myeni id no: [protected]

Complaint about dressing cabinet becoming loose in June 2020 and never received assistance, in December of 2020 we got heavy rainfall which lead to more damage on the whole bedroom suite. An insurance claim was submitted in this respect with no immediate response from the store. Someone from the store came late in January and reported no rain damage which obviously meant this submission would affect the insurance claim negatively. Store manager and one of the stuff members became rude which led me to submitting this complaint.

I just want to file a complaint for one of your managers in Pietermaritzburg branches Mrs. Pillay. That one she is very rude to people you can never shout to any old person like you shouting to your child no matter how much that person has wrong you.

We are customers facing different challenges but She didn't even ask why my account is in arrears but shouted at me and also call my wife to make arrangements. My wife has nothing to do with my account, Yes you can pass a massage to her but not to make arrangements to pay for my accounts.

I am really disappointed with how you guys treats people in these days. I refuse to be treated like I am no one.

Good Day, Customer Service Department

As a very irritated client wants to bring the following to your urgent attention.
This has gone too far as we are not getting any help from the Lewis Store involved.

Wednesday 13/01/2021 my husband who is the account holder and myself visited the store once again in person after numerous times and phone calls.
We bought furniture again from Lewis store in February 2020 after settling the account in full R8748.26. However the coffee table had some defects as the lining of the coffee table in the one corner was loose pulling away and made air bubbles. Lewis Stores Manager whom since left the company requested us to send pictures which we did. We received a call from her stating they requested a replacement from the warehouse and as soon as it arrives will be in contact to exchange. After a month or two nothing happened no feedback or callback or follow up we decided to visit the store again. Again we were promises they will exchange the coffee table due to corona they could not fill their obligations what lame and poor excuse. We made several visits and phone calls to the store and almost a year later still nothing happened. When we visited the store on Wednesday 13/01/2021 Gershwin the store clerk apologised again and said he was about to call us but is happy we came in personally. He promised this Saturday 16/01/2021 he will exchange the coffee table for a TV Unit priced at R1999.00. On Saturday I asked Clive Solomons the account holder to go to the store in person to make sure of the delivery and exchange. Much to our disappointment Gershwin was not at work, the store manager was not at work as Gershwin promised he will speak to her and sort the issue once and for all. Clive was asked to speak to Mr Benjamin the area manager. We explained to Mr Benjamin the scenario and even he failed to understand the seriousness of the problem and could not give any good reason why Lewis stores is giving such poor services or why the exchange could not take place today as promised. We suggested he give Gershwin or the Store manager a call and find out what the hold off is and to call back we never received the callback. He apologised and said it was due to unforeseen circumstances that Gershwin is not at work and the exchange could not take place. Again and again we are failed and let down as valuable customers and clients. Every time we visited the store in the course of almost a year we spoke to 4 different store managers. Clearly Lewis Stores is losing their place in the furniture industry. The quality of the furniture selected by them from manufactures is a down grade for previous years when the slogan was saying being trusted as a brand. Can we expect and inquiry to this or the way forward as valuable clients we will be no longer customers of Lewis Stores after the final payment. Please be in contact soonest. Thanks.