Life Insurance Corporation of India [LIC]
Reviews and Complaints

my money back policy bearing no; [protected] matured date is 28/03/2011, and i assigned my policy bonds towards lic housing loan
but so far my claim amount was not settled more over i aproched the concered authorities many times at hyderabad lic hfl office
so kindly do justice in this regard
j.prasadrao
loan ac no ;[protected]
policy no; [protected]

From:
M.SURESH.RAO
c/o TAJ MAHAL HOTEL
88, SAROJINI DEVI ROAD
SECUNDERABAD-3

To
Branch Code : 62B
L.I.C OF INDIA, BUNTWAL BRANCH
JEEVAN JYOTHI
N.H-48, SHANTHIANGADY
B.C.ROAD, BANTWAL
PIN:574219

Dear sir,
With reference to your letter dated on 13-08-2011 i M.Suresh.Rao with policy number [protected] would like to inform you that i have submitted all the necessary documents and have completed all the required formalities regarding the maturity claim on 28-05-2011.Despite of this i have again been asked to do all the formalities.I wish you would kindly look into this matter and despatch the cheque to the above mentioned address.
Thanking you
yours faithfully
M.Suresh.Rao

Dear Sir,
I have surrendered my captioned policy number at Mayur Vihar branch before one month around 3 months before, but not getting any news on the refund.

I had personally visit the branch 3 times, but as per branch persons there are some mistake done by head office and cheque value is not coming in the system.

They had told me that they are following it up and shortly I will get the refund cheque.

I request you to kindly look up this matter.

Look forward for your valuable support.

Regards,

Neeraj Bhartiya
Mobile [protected]

I have deposited Rs. 840 only as lic premium due on january 2011 under the policy no.[protected] in the name of gautam adhikari, vide lic reciept no. 1493248, collection no. 10 dated 04/04/2011, but the same was also deducted from my S/B due in April, 2011.
I, therfore request you to refund Rs.840 only.
Yours faithfully
Gautam Adhikari
Jodhadih more, chas

I am a policy holder of LIC Gaya, Branch no-2.I want to complain against this branch. No work is being done from about a week due to which we are facing a lot. This is not for the first time that these problems are being faced by the customers. As per my information this is because of improper functioning of generator. Please take appropriate actions in against of this branch.

Post a Similar Complaint! i had taken a single premium policy in bima nivesh in june 2001, and invested rs 2, 83, 367/- after seeing the benefits. after i have invested the lic of india has dicontinued with the same. after 10 years ie the maturity period, lic of india has not paid the loyalty bonus, when i contacted the office at secunderabad, i was told that lic has not declared loyalty bonus for my policy. i have taken 3 policies with same amounts. I was loyal in maintaing my investment for 10 years with out discontinuation, so I deserve the loyalty bonus if not its blatant cheating by the lic corporation. please help me to get my loyalty bonus

Policy No. [protected], Dt. of Comm - 08.09.2006, Plan - 181-10 of Ranchi Br.2, LIC OF INDIA, Jamshedpur Division, East Central Zone, Patna. Rs. 1, 00, 000/- has been vanished by Ranchi Branch 2. When I applied for the policy's surrender at the concerned branch, i.e., Ranchi Br.2 on 29.12.2009, to my utter surprise, I was told by a note on my application that the policy is not FPCD ( FIRST PREMIUM CHEQUE DISHONOUR) so it can not be surrendered. There I have attached the photocopy of my bank passbook which makes it clear that the A/c payee cheque no. 114377 dated 08.09.2006 was cleared from my bank a/c no. [protected] of State Bank of India, A.G.Office complex, Ranchi on 11.09.2006 and Rs. 1, 00, 000/- has been taken out from my account.
I wrote to the concerned branch but of no reply.
I wrote to Sr.Divisional Manager, Jamshedpur Division, but again no reply.
I wrote to Chief Vigilnce Officer of Corporation, Mumbai, but again NO REPLY!

PLEASE HELP, PLEASE HELP, PLEASE HELP.

shri.tanaji sitaram rathod holding policy no- [protected], a conductor in maharashtra state transport bus, has till date not received the original policy bond of above number from lic of india-kankavali branch office, district-shindurg, maharashtra.repeated visits to branch proved futile. shri.tanaji can be contacted at
s/o.sitaram rathod, at-aliabagh, post-jalkoot, tq-tuljapur, dt-osmanabad phone no- [protected].please help him to get his original bond from LIC.

Policy No. [protected] matured on 23/3/2011. I have been writing to the concened brach (Branch code.439) for issuing of necessary Maturity Voucher. But no reply from LIC since Januar2011. Paid premium for 25 years and now LIC has to pay back my money. But LIC seems not bothered about it.

Dear Sir:

I have opted and invested in LIC, Hyderabad through an agent named B. Bala Raju, Development Officer (Life Insurance Corporation of India, Res. H. No. 14-88, P&T Colony, Dilsukhnagar, Hyderabad, 500060, Phone: [protected], Cell: [protected]) who has explained the policy details on behalf of LIC agent B. Vijaya Kumari.

Later on 31.03.2009 i have paid the term amount of Rs 3552/- having cheque numbered as "588860" from ICICI Bank.
After 3 months the agent has brought my policy receipt and there were discrepancies found in the receipt from the discussions which we had for the policy.
Hence i have requested the agent for the cancellation of the policy and refund the amount paid.
He told us that he has forwarded the cancellation of policy and refund of money to Mumbai head office 6 months back,
till date we have not received any communication in any form nor the amount.
But despite of our many request and calls the deposited amount is still not refunded by your company(LIC).
Also tried to reach him but he is merely giving me silly reasons and many times not lifting the call from me.
In this regard I wanted to submitted a complaint.

Please look into this matter and request you to resolve ASAP. I would be very thankful if you would help me in resolving.

Address of the policy holder:
E.Prasanna Lakshmi
C/O E. Ganganna
H.No. 8-1-301/105,
Lakshmi Nagar Colony,
Shaikpet Nala.
Hyderabad-500008

With Regards,
Prasanna Lakshmi
Mobile:[protected]

Fw: Re: Fw: Unable to register policyTuesday, 15 February, 2011 4:04 AM
From: "NAVEEN KAUSHIK" View contact detailsTo: ccc.[protected]@licindia.com, [protected]@licindia.com, [protected]@licindia.com, [protected]@licindia.com, mm.[protected]@licindia.com, mm.[protected]@licindia.com, mm.[protected]@licindia.com, crm.[protected]@licindia.comHi all,

Revert is still awaited, Can i have the courtesy of receiving reply from anyone responsible ?

Other policies which are already enrolled

[protected]
[protected]

Policy not able to enroll

[protected] :- Error

Thanks,

Naveen Kaushik
+[protected]

--- On Mon, 14/2/11, NAVEEN KAUSHIK wrote:

From: NAVEEN KAUSHIK
Subject: Re: Fw: Unable to register policy
To: "ccc"
Cc: mm.[protected]@licindia.com, mm.[protected]@licindia.com, mm.[protected]@licindia.com, [protected]@licindia.com, [protected]@licindia.com
Date: Monday, 14 February, 2011, 1:46 AM

Dear all,

Its been more than a fortnight since i raised below mentioned concern & i was given a timeframe of 3-4 days for getting this resolved.

With sheer disgust and with very liitle expectations i would like to inform you that problem still remains the same hence i am still not able to register policy on licindia portel.

By any means i simply fail to understand how come a policy is taking such an exorbitant amount of time to get updated in master database.

Please suggest a wayout or else guide me a process to surrender my policies aithout any hassle.

Thanks,

Naveen Kaushik
+[protected]

--- On Thu, 27/1/11, ccc wrote:

From: ccc
Subject: Fw: Unable to register policy
To: [protected]@yahoo.com
Date: Thursday, 27 January, 2011, 1:35 AM


Sir,

Hope you are satisfied with information provided by our executive.

----- Original Message -----
From: mm.delhi-do1
To: CCC Delhi-DO1
Sent: Thursday, January 27, 2011 9:30 AM
Subject: Fw: Unable to register policy

----- Original Message -----
From: NAVEEN KAUSHIK
To: BO_G103 ; EPS1 ; bo_124 ; mm.delhi-do1 ; mm.delhi-do2 ; mm.delhi-do3
Sent: Wednesday, January 26, 2011 6:33 PM
Subject: Unable to register policy

Dear all,

Please check as I’ve not been able to enroll LIC Policy as per below mentioned details.

Name :- Naveen Kaushik

Policy # :- [protected]

Premium Amt :- 25221.00/-

DOC :- 28-12-2010

Kindly check & do the needful, as i failed to receive any response from any of my previous correspondance, cluster office and from contact centre.

I've got 2 policies already registered on my name and this is the first time i've had such a bad experience with LIC india.

Thanks,

Naveen

TO, DATED: - 07/01/2017
THE CHAIRMAN,
L.I.C. Of India, Central Office, MUMBAI.

SUB: -Information regarding the non receipt of ‘’WELL COME M.D ‘’ Competition Prize
Dear Sir,
With due respect and humble submission I beg to state as under, That I Tarun Kumar Dey (C.M, s) Club Member Agent Agency Code No- 0755/558, Under “KATRAS GARH BRANCH” That the lic hazaribagh divisional office launched a competition namely
‘’WELL-COME M.D’’ Period 01-01-2017 to 31-01-2017.
That I have already been qualified in respect of said competition I am entitled to get the said competition prize Therefore I request you, kindly look into the matter and take necessary arrangement in my favour as immediately gets the above prize form the organisation
In which, I shall remain grateful to you
Thanking you yours faithfully

TARUN KUMAR DEY

Qtr No-313, Parasbania School Colony, AT-Madhuband Colliery, P.O-Nudkhurkee, Dist-Dhanbad, Pin-828307
‘’Cell Phone No-[protected]’’ ‘’E mail id:[protected]@indiatimes.com’’

1st reminder send on 13-08-2017 by speed post vide no- EJ073343695 IN

TO dated-07-01-2011
The CHAIRMAN
l.i.c.of.india, CENTRAL OFFICE
YOGAKSHEMA, JEEVAN BIMA MARG
P.B.NO-19953, MUMBAI (PIN CODE-400021)

SUB: - REQUIRES C.M.S CLUB MEMBER CERTIFICATE
Dear Sir,

With due respect and humble submission I beg to STATE as under:--
THAT, I AM AN AGENT of L.I.C. Of India Katrasgarh Branch having my Agency Code-755/558, Licence No-772958, Date of appointment 12/12/1990, Club Membership-C.M. Club M ember.
THAT, I HAVE ALREADY QUALIFIED IN C.M.S CLUB MEMBER IN THE YEAR [protected], BUT YET I HAVE NOT BEEN RECEIVED THE CERTIFICATE OF CLUB MEMBERSHIP FROM YOUR HONOUR.
Therefore, I request your GOOD SELF, kindly Make necessary arrangement in my favour and arrange to issue me c.m.s club member certificate as early as possible.
In Which, I shall ever remain grateful to you

THANKING YOU your, s faithfully

TARUN KUMAR DEY
Qtr No-313, Parasbania School Colony, AT-Madhuband Colliery, P.O-Nudkhurkee, Dist-Dhanbad, Pin-828307
‘’Cell Phone No-[protected]’’ ‘’E mail id:[protected]@indiatimes.com’’

To,
The Chairman & Managing Director,
Life Insurance Corporation of India,
(Complaint Cell)
Through: LIC Office
CAB, Kox Kutir, Jodhpur
Respected Sir,

Subject: My Policy No. [protected]--Pension Scheme
Date of Policy:15.02.2000 Date of Maturity:15.06.2009
Date of Ist Pension Installment: 15.03.2010.
Name of Policy Holder: Umeshwar Dayal Saxena.
-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.

Please refer to the aforesaid matter. I am having my policy at LIC Office, Cox Kutir, Jodhpur, Rajasthan. I further refer tomy e-mail dated 11 November, 2010 and herewith resubmit the details already submitted to you as under:-

I HAD VIDE MY LETTER DATED 02.06.2009, REQUESTED THE LIC Office, Jodhpur to note my present address of Plot No. 42, Sector-6, Vidhyadhar Nagar, Jaipur (Rajasthan) and sent me the option form. I had also written in my letter that I intend to apply for commutation as per applicable in the scheme i.e 25% or more.

Further, I had written letter to LIC Office, Jodhpur on 24.06.2009 and other six more letters written on various dates. My sixth reminder was only acknowledged by LIC vide their letter dated 26.07.2010, wherein they had explained that they have not received my option form prior to Jan.2010. surprisingly, the LIC Office was waiting for my option form, whereas they never sent me the captioned Option Form, to enable me to fill the same and return them. My all earlier letters including of six reminders, all contained the facts that I was interested in commutation and monthly pension amount.

I had also written letters to I.P.P. New Delhi in this regards, but regret to state that I never received any reply from them.

I personally visited Jodhpur LIC Office on 26.07.2010and explained my grievances to concerned staff members, who were looking after the seat of Mr.D.L. Dabla as Mr.Dabla was on leave on that day. The LIC, Jodhpur Office very greatfully wrote to me a letter on the same day i.e. 26.07.2010 and informed me that they have written letter to I.P.P. New Delhi for making payment at the earliest.

I had again explained my position vide my letters dated 07.08.2010 and 09.08.2010 written to LIC Jodhpur and copy duly endorsed to The R.M. I{{ Cell Connaught Circus, New Delhi.

I lastly submit as under:-
1. The LIC Office Jodhpur did not take proper action timely and never sent me the Option Form and more so ignored my letters, wherein, I had already stated that I was interested in :-
(i) Commutation
(ii) monthly pension.
2.The CAB Branch Jodhpur, ignored my letters/written request for commutation, and un-authorizingly sent commutation required as "NO" of their own, which is against the natural justice.
3.Till date, I have neither received the commutation amount nor the monthly pension amount cheques. Please arrange to send the same along-with the reasonable amount of interest for the delayed period.
4. Kindly let me have your address, where I can send the copies of my various letters and letters received from LIC Office, Jodhpur to enable you to understand the facts and sort out the actual mistake incurred at the level of LIC Office, Jodhpur.
Lastly, I submit that I received a telephonic call from Mr. D.L.Dabla, Staff, LIC, CAB BRANCH Jodhpur, around 24 November, 2010 advising me that the LIC Office is shortly sending me the Claim form and I had to put my sign over Revenue Stamp in lieu of receipt of the commutation amount to enable the LIC to dispatch me the cheque of commutation amount. I regret to note that after lapse of considerable time, I have till today not received the captioned claim form. The matter has already been over delayed and matter requires urgent and immediate response.
Further, in case your Office is not the concerned Office to hear my grievances, please let me have the e-mail address of the Office and designation of the person to whom I can approach for the justice. I hope, my complaint will now receive the right response at the earliest possible and preferably by return of e-mail from your good office. I hope your office will initiate the proper action at top priority avoiding any further complication in the matter and will not compel me to knock the door of other competent authority for sorting out my grievances.

Yours faithfully,

Umeshwar Dayal Saxena
Plot No.42, Sector-6,
Vidhyadhar Nagar, Jaipur (Rajasthan)
PIN: 302023
My Land line No. is: [protected]
My Mobile No. is: [protected]

I received a call from LIC sales executive who offered me a savings/investment plan which I subscribed for. Agent visited my place, completed the form and collected the cheque for INR 12050. This was on or around 20th Aug'10. This cheque cleared my bank account on the 3rd Oct'10, however, i yet to receive policy details or any other paper work which was promised to me will reach within 2-3 weeks from the date agent visited my place. I called LIC customer service but no joy, everytime the call disconnects stating that call cannot be answered or all agents are busy. I wrote an email for the same to their complaints department, however, received no reply.

Subject: Payment of Policy No. [protected]

Dear Sir,
I am Ashok Kumar Srivastava. I am holding a policy No. [protected]. I had purchased the policy from LIC E-3, Sector-I, Noida in the month of Feb 2004. After the completion of four years policy was matured and as per the terms of policy the LIC has send a cheque amount to Rs.20, 000/- ( Rs. Twenty Thousand only ) at my old mailing address on 08.03.2008 but I have not received the cheque till date. Some one has picked up the registry from the postman. This man has same name, he cash the cheque in Gopalganj (Bihar).
I have written twenty registered letters and a lot of E-mails in this regards but I have not received any positive response from their side. I visited personally two times in LIC office and met The Branch Manager and Costumer Care Officer Mr. Jogendra Kaul & Mr. Oswal.
I would like to inform you that the LIC has neither reply my letters nor send the cheque Amount to Rs 20, 000/- ( Rs. Twenty Thousand only ) till adte.
I request you to kindly help me.
Thanks & Regards

ASHOK KUMAR SRIVASTAVA
[protected]
House No 564
Vill & P, O.Kulesara, Greater Noida ( U.P.)

To
The Chief/Sr. Manager
L.I.C.I Lake Town Branch
342, Jessore Road
Kolkata-700089

From
Subir Kumar Ghosh
124, Dakshin Para Road
Kolkata-700028

Sub: NON RECEIPT OF FORTUNE PLUS CERTIFICATE AND RS. 5000/-

Dear Sir,

With due respect I want to inform you that I did a Market Plus-I certificate of Rs. 1, 00, 000/- on 27/05/10 from Mr. Mrinmoy Basu (LIC agent of Lake Town Branch) so far I won’t get any certificate from him and also Rs. 5000/-, which he supposed to give me back not yet handed over. He gave me one bank draft of Rs. 5000/- (Xerox copy attached) of Axis Bank not getting clearance as it differ the signature and having nil balance. Now he doesn’t want to return my money.

So far I won’t get my Fortune Plus certificate as well as Rs. 5000/-. The draft differ the signature and having nil balance, due to which I am facing tremendous problem. In this regard I had contact with Mr. Subendu Ghosh (Divisional Officer), he replied that he is also not able to contact with Mr. Mrinmoy Basu and also he said that he has does same problem with other customers also, who are used to made complain to him. Hence I beg you to arrange my certificate and my money from him.

Kindly do the needful.

Thanking & Regards,

Yours faithfully,

Subir Kumar Ghosh
Ex-Indian Air Force
Contact-[protected]

Copy to:1) Marketing Manager
L.I.C.I, KSDO, Jeevan Prava,
DD5, Sector-1, Salt Lake City
Kolkata-700064

2) Insurance Ombudsman
29, N.S. Road (3rd Floor)
Kolkata-700001

3) West Bengal State Consumer Disputes Redressal Commission
The President
Bhabani Bhavan, Ground Floor
Kolkata- 700027

4) North 24 Pgs District Consumer Dispute Redressal Forum
The President
C/O The District Judge, North 24 Pgs
Barasat
West Bengal

5) OC
Lake Town Police Station
Lake Town

Jeevan Suraksha -1(plan with profit),

I have paidup all premium stipulated in the plan.

It is a pension plan.

I have retired from the job. I need fund to fullfill the oblgations.

I applied to LIC requesting to give eligible procceds. My first request letter was misplaced by the employee. She told me to give new one, which i gave on 19/05/10 alongwith requred attachments.The concern officer normally remains on leave, their other colleaguges keep themselves busy discussing across the desk. My contact details are mentioned in my application.They have not extended curtesy to inform me.
I need fund urgently LIC does pay not payheed to my request.
Ashvin Bhatt
Hill Drive,
Plot No 2237 A1/2
Near Green Park Society,
Bhvnagar364002

Dear Manager Dt. 3rd April, 2010
Life Insurance Corporation of India New Delhi

We had been sold a Unit Linked Policy by your insurance advisor Mr. Sanjay Chaddha (Mobile No. [protected]), who sits in Unit 127 Development Office, Vasant Vihar Community Centre, New Delhi.

The annual premium was Rs 60, 000. We had given him a cheque (Cheque No. 534533, drawn on Axis Bank Limited) of Rs 60, 000 favoring LIC on 31st December, 2009, which was cleared on 4th January 2010.

We were not provided any receipt by Mr. Sanjay and after persistent follow-ups for the receipt and policy documents as was required by our tax consultant for investment declaration; our medical test was conducted by their team of doctors on 7th Feb’10 at our residence.
(The co-ordinator for medical test was Eliza M.# [protected], from Aakash Hospital, Malviya Nagar, New Delhi)

Our grievances are:

1. We had planned our investment much before the financial year end i.e., 31st March’10 and had also paid the first installment but were not issued any cover note or policy for more than three months after paying the said installment.
2. After several follow ups, we were told that the medical tests has to be done again and there was a blood test (Sugar, HIV and ECG) needs to be done. We gave the blood sample on 1st April’10 at Akaash Hospital, Malviya Nagar, New Delhi. On ECG test the co-ordinator Eliza told us that it was not required.
3. As we did not get any policy / cover note or receipt of payment we could not submit it in our company for income tax rebate which was a huge financial loss to us.
4. On doing further follow-ups, we were told by Mr. Sanjay that there would not be any loss because of not submitting our investment declaration (Tax loss of Rs. 12, 000 i.e. 20% of 60, 000) and he will co-ordinate with Income Tax department for our refund. It was this statement that alerted us as whatever little we understand, now when we have not produced any investment document and our tax has already been deducted, all we can do it is put it in IT Refund Claims.
5. The money (Rs 60, 000/-) was with LIC for three months and we suffered the interest had we invested this money in some term deposit. (Plus 12, 000 of tax loss)
6. Who would compensate us for the extra premium that we will now have to pay as we both have turned an year older in January.

We have great trust in LIC and hence we decided to invest in it but this entire episode has reflected the darker side of the working of LIC

We would appreciate if my installment along with interest be returned to me immediately. We would also like to have LIC’s response on the age factor because of which we will have to incur an extra premium payment year on year.

Thanks

From,

D.C. Bhaumik
C/O Sikha Bhaumik
Vill: Amlat
Po: Sutahata
Dist: Poorba Midinapoor
State: West Bengal
Pin: 721635
Mobile: [protected]
Email: lrp1pwusr.[protected]@hccindia.com

To,

The Sr. Branch Manager,
LIC of India,
Pension & Group schemes Department,
(Jalpaiguri Division Office)
Jeevan prakash santipara
Po & Dist – Jalpaiguri
West Bengal – 7355101

Dear sir,

I had given you one letter on 9.3.10 regarding non receipt of 6 nos cheque. I have called over phone to your office several times for above matter. LIC office has informed that the matter will be decided and Fresh cheque will be sent after three months of issue date i.c. 15/01/10. Now 3 months have passed but I have not received any envelop with cheque till now. Please check my mentioned A/c no [protected] at SBI Tamluk then arrange to send all fresh cheque at the earliest. Since last 7 years there was no problem and I have received the cheque in time with register post. As per telephonic discussion with your office I came to know that this time the cheques have been sent without register post.

So please look into this matter and arrange to take further action in which I can get all cheque at the earliest.

Copy of previous letter is attached for your kind perusal.

Thanking you, Your’s faithfully,

Dulal Chand Bhaumik,
Annuity no: 045Q0427000023