Light In The Box
Reviews and Complaints

I’m a victim of identity left I don’t know who you are and there’s a charge for $61.00 on my Credit one card that had fraud on it so I replaced the card I never purchased from you I never heard of you I’ve looked you up on line and I still have no idea who you are I have know photos as I did not order anything I have No idea who this Company is this is the Second request for missing information Please Tell me what kind of Company this is? Is that so hard? I don’t understand why you can’t answer questions like what kind of Company is This? Where are they located? I wrote to you for help you’re not Helping me at all! It was done last December I had multiple charges I told you I had my Identity stolen on the Dark web was were The Credit bureau informed me of this I was sick and I am trying to just get updates as to charges that were not mine

This item is incorrect , the phonecase provided is to big ,I did Oder for a galaxy S20

The full ref of my phone is Samsun Galaxy S20 FE 5 G

This is the third phonecase I have ordered from you and the others have been to size for the phone requested.

However in this case I am disappointed.

Would you please replace with the correct item

Thank You

Alan Clarke

Extremely poor quality.The 2 dresses I purchased were no more than long,very cheap tee shirts.The linen crop trousers were so thin you can see through 4 layers of fabric.The vest top was knee length.Everthing is very out of shape.All items are cheap and very nasty.Returning the items would costs more than I paid for them.Total waste of money.

Order placed on 7/3/23 for 2 pair of mens shoes for $105.00. Order #[protected]. Received shoes on 7/10/23. Shoes were too small even after following their guidelines to order the right size . Followed their directions for exchanges. Received an email from customer service giving directions for exchanges. Sent them the information and have not heard from them since.

THIS COMPANY IS HORRIBLE! My mother brought a dress that was $69, this was for my little sister, as it was her 7th birthday soon. She was so excited for it to come but it NEVER DID. We have emailed them MULTIPLE times but have ignored ALL of our emails and will not give our money back! Horrible experience, we never be buying here again. They are SCAMMERS! And make little girls CRY!

Like a fool I ordered some items from Lightinthebox.com. The stuff I ordered does not fit and looks cheap. I contacted LightinTheBox and attempted to return all the items for a full refund. They reply by trying to barter telling me I can keep all the junk and they will refun partial amount of the order. I dont want any of the items as they are not was is represented on the website. Its a scam to get you to pay for poor quality and no refunds bit their offer.. I have no use for any of this stuff. The statement is true "Buyer Be Ware" Do not buy from this website I did and regret it. I order the stuff June 28, 2023. This is their response:

Quick Solution : No need to return, keep the item with a Reward or a partial refund . Just do an "easy click" on the options link you want , and you don't need to reply, we'll issue it for you in 1 business day.

A. Keep the item with a 50% reward. (eg. If the item costs 100, you can get a 50 Reward, which is the same as a Coupon)

B. Keep the item with a 30% refund. (eg. If the item costs 100, you can get a partial refund of 30 as a discount)

I ordered the goods in March and the complete delivery that arrived was in small sizes that do not correspond to European dimensions at all. So I complained about the shipment via the LITB website and sent the goods according to the instructions in the package to the address LIGHTINTHEBOX, ROOM 705-706, CHINA INSURANCE GROUP BIULDING NR.141, DES VOEUX ROAND CENTRAL, HONK KONG (form with instructions in attachment). Not even four months! after the complaint and the return of the goods, I did not receive a notification about the handling of the complaint, nor the money back. It's not a good reference I'm about to post on the Internet. Please inform me by e-mail: k.[protected]@seznam.cz about how you intend to solve the matter. Karel Denk | Husova 899 | 36251 Jachymov | Czech republic.

I sent back 5 dresses for a full refund and as of yet have not received it refunded on my credit card. The items were sent back in May 2023 and it also cost me an additional 90.00 to send back. I have emailed Xia Ming Ming whose name was on one of the messages I received and have not heard back yet. This company is a sham and rip off. The products were not as pictured on their website and they sent the wrong sizes. I am totally disgusted, do not do any business with this company I am out a couple of hundreds of dollars.

I ordered a dress Size 4, and size 4 (US) is what I wear consistently. When I received the dress it was sized too small. When I tried to return it because the sizing was inconsistent with US sizing (not standard), they refused saying it was "made to order," even though I did not provide my measurements and ordered a standard dress available on their website. They refused my return and offered me a 10% discount "coupon" for my $161 dress I cannot wear. They said the item is "made to order" and cannot be returned, yet their Return FAQs does not list wedding attire as non-returnable.

I can't even look up my order on their site or create a login, because their security/login system does not work. I tried to register an account, but the username and password I set up does not work. When I could not sign in, I clicked "forgot my password" and never received the password reset email. Essentially, I cannot contact them because I don't have a login or account. I can't even look up my order. There is no phone number to call for service.

To get my money back, I will have to charge it back on my credit card. This company is cheaply made goods that are too small, and they don't intent to help you once the item is shipped even if the wrong sizing is their fault. Do not EVERY order from this company as they are trying to take your money and provide an inferior product that you can't wear because the sizing is wrong and nothing can be returned.

I ordered 6 assorted style of wraps for a wedding .

They took 4 weeks to arrive ,

The main problem is that the quality is absolutely awful. The fabric is cheap, tacky and plasticky. It does not drape at all and the colours are nothing like was shown. They feel like Uber cheap bits of curtain netting.

I filed that I wanted to return the items and have received nothing but We are sorry you are not happy. This is a lot of money and there seems to be no help. I do not want the items as they are utter rubbish.

It is all made in a China and I would not recommend the products or customer service .

I feel I have been conned. I would say beware to anyone thinking of buying h from these people.

I noticed a while ago that my smartwatch's steps weren't calculating correctly but I never checked it out until today. The smartwatch calculated that I walked 2 hundred steps and I counted 600. I know that my sleep can be off but the watch added 2 hours and 10 minutes to the time which my watch wasn't idle for that long at all, Maybe less than 30 minutes. I just wanted something to keep accurate account of my steps and my sleep. Worse purchase I have ever made.

I have been trying to return an appalling mess that is described as a dress, but looks more like random bits of material thrown together.

I have followed all the instructions for returning it but have been completely ignored. All I ever get is an automated reply which just send me back in circles to redo all the forms I have already filled in.

So much for the good customer service as advertised...it simply doesn't exist.

I ordered this dress to wear to my granddaughters wedding and frankly I wouldn't wear it to clean floors.

The front seam is so badly sewn it is dragged and there is a huge bulge in the material. The front of the dress is 6 inches longer at the front than the back. There is a huge thread pulled on the front. There is a random bit of material inserted right in the front of the dress which is white and looks like a patch. The material is cheap and the whold item is shoddy and badly made and not suitable for wearing to a wedding. I feel cheated and scammed.

This was the tracking number for the second dress. Both dresses were well oversized when we ordered according to your system, the volours are not good, they bleed into the white areas of the jackets and the material is awful. I need labels to return as I am a wheelchair user and cannot access postal services myself. If I have postage labels and custom labels, I can print and pay for collection/drlivery from my house. This is not an excessive request. Your email regarding returns is complex and makes no sense, the links do.not wirk either!

Dear Customer Service,

Light in the Box

I am wondering what you can do in regard to the 2 shirts I recently purchased which – on using your measurement chart – we ordered XL

(this is the size my husband usually has for his shirts so that seemed correct).

On unpacking the shirts on arrival however, I knew immediately- even before my husband tried them on, the sizing was completely wrong.

He actually wasn’t able to really try them on propely because it was obvious there was no way they would fit over his chest!

Just on looking at the shirts I would have put them at size ‘medium’ definitely not XL. It was very disappointing.

Are you able to exchange them perhaps for an XXL or even XXXL?

Otherwise we have wasted our money which is a shame. This is the first time I have ordered from you, but my daughter has and on

telling and showing her the problem she advised me to write to you as she said you were very good at solving problems for your

customers.

I look forward to your response,

Kind Regards,

Eleanor Mauro

[protected]@optusnet.com.au

Ph: [protected]

address: 46 Red Cedar Drive,

Reynella SA 5161

Hello my name is Micci Gorrod and I recently bought the boots described below and they are so poorly made that once they are on there is no way the zip can be done up as the gap created between the two zip sides is so wide. This would be the same for anyone wearing them regardless of ankle size. There is also no way they are size 41! Literally the worse shoes I have ever bought!

Order No. [protected]

Women's Boots Cowboy Boots Plus Size Outdoor Mid Calf Boots Winter Embroidery Block Heel Pointed Toe Vintage PU Leather Faux Leather Zipper Solid Color Solid Colored Black Silver Rosy Pink

Color:Gold Size:41

I have tried to submit a return but the site literally won't let me submit it as the I'm just getting the wheel of doom for hours at a time.

Email: [protected]@hotmail.com

I’ve bought some items from you for £173 21p i’ve returned them but haven’t received my money back about the items on the 6th of May. My email address [protected]@yahoo.com i’ve paid through PayPal I’m going to give you a few days. If I haven’t received any money I will last PayPal to retrieve the money for me. My address is 17 Kingsdown close Masters Drive, Rotherhithe, London SE16 3DW my name is Anna Harber, thank you. Can you please get back to me about this

Ordered 3 large shirts. RECEIVED one large and two medium (in package marked large)! The process of return or exchange just locks up your browser and the information, including pictures, never gets sent to this vendor. This is intentional. Whatever you order you are stuck with.

Transaction Date -May 20,2023

Transaction ID -45X294021L379001G

Invoice ID - litb-[protected]-[protected]

Order Number - [protected]

Time order - 06:57:41

Payment Method - PayPal Express

Payment - &76.43

NAME - STEPHANIE BANNERMAN

Ordered a dress on June 1,2023 never received a confirmation or my dress you did however take my money! Where’s my dress!

Well, I could make stuff up, but I don’t do that. I have nothing else to say except I want my order and I look on my account in the shipping and all of those areas and their shows that there isn’t even an order that exist so I’d like to know what’s going on because you have withdrawn my money.

I purchase 5 items online. After weeks the products arrived. Extremely poor quality products. Nothing as portrayed in the websitre and looks awful on the body. Wanted to return them. Customer Service said they would issue full refund after products are shipped back. Weell to send the products back the post office asks $87.77. Where as the web site says lightinthebox.ca to confuse the customers to show that products are sent within Canada.

I returned £150 parcel of clothes which cost me £30 postage. 2 months later still no refund and absolutely impossible to get hold of them to enquire. All of their apparent routes just lead to nowhere.

Purchased items in March 2023

Posted them for return on 8th April

Royal mail tracking number RN734015414GB

I have attached photos of the order and the return stays also the Royal mail parcel tracking info.

There's no way of contacting Lightinthe box to enquire where is my refund.