Light In The Box
Reviews and Complaints

I ORDERED A VERY NICE SHIRT TO BE DELIVERED FOR Fathers day,

I can not locate my order number and my Account does not show any history of an order,

I utilized [protected]@gmail.com google to sign in, I never received an emaili

confirmatioin.

Customer Support continues to ignore my complaints and will not assist in my order number or any details on shipping.

My Credit card was charged .

I am not happy with Customer Service

Glenn Thompson

[protected]@gmail.com

Have ordered Hawaiin shirts from LITB before (2XL) without problem. Ordered 3 other shirts from different vendor - were way smaller than needed.

The return process is designed to have you keep the items and they give you a coupon to save on the next order. They basically do not have a return option.

Best option is to never order from them - which is what I plan to do.

I order pants and shirt that do not match I ordered them both white the shirt is not white I would appreciate it if you can reship me the shirt in white and I will be happy to return the shirt that is not white back to you Please help me with this problem I received the items on June 5th

Order #[protected]

THANKS RAYMOND MARQUEZ

I am happy with the other items

Says I can get full refund I'd done within 7 days. I started process on Saturday, no response yet. Does not give address to return items. Says I pay return shipping, but do they send label with address. I was not happy with produce quality, pictures were much different than item received, sizing not what it said it was. I want to return 3 items, keeping 1 item.

I had ordered two parcel of which came upto 150. They had put my address wrong all they put was my postcode, on my account my full address is there. I noticed it was not delivered and sent back to light in the box. I contacted them by email they said once they have received them back they will send them back with the full address on. I have been waiting for a long time so I asked for a refund they told me that they do not refund or exchang. I am so angry because these clothes I had ordered was for my holiday this month. Could you please look into this ? Kind regards mr Robert Cole’s

The shirt that I purchased does not look like the picture and looks like a pajama top, tried many times but no one would ever reach back and to return the item but will cost me 28.00 more to return and could not get a legitimate mailing address and every time I tried to get someone to reach out to me All failed attempts, this place is a Scam.In the photos attached. NOT same shirt

LightInTheBox- I have sent you many text messages already, and am sending you another again. You have not responded to any of my text messages.

I live in Jamaica and would like to place an order for two(2) shirts which cost approximately $36.00us.You have sent me a shipping quotation for approximately $64.00us.

That means the cost of the *Shipping* the shirts is more than the value of the shirts.

What can I do to reduce the shipping cost.

I await your response to decide on the placement of the order.

Junior Gordon

[protected]/815-5343

[protected]@gmail.com

I placed an order for a jumpsuit and got a confirmation email stating my order was received and being processed. Two days later received a email stating my order was cancelled due to payment timeout. The money has not been refunded or returned into my account.

When I login to my account my order number and order is not available but an option to add the cancelled items again.

I am also not able to contact customer service.

I have placed an order with Light in the box.

The contact page does not allow me to contact them as it says I have no orders.

I placed the order on 19/05/2023 and simply want to check the order status.

How do I contact them?

I don't think I will buy from them again as it is too difficult to contact them.

Order number [protected]

You are replying to this message saying I am missing important information. You then supply a link stating this will tell me what else to add, but the link just takes me back to this page. I'm going round in circles.

May 8th order 2 tops Order Number: [protected] received the 20th, to small, May 22, request a refund Return or Exchange
Current request View Record
Women's T shirt Tee Black Yellow Blue Text Short Sleeve Casual Weekend Basic Round Neck Regular S
Women's T shirt Tee Black Yellow Blue Text Short Sleeve Casual Weekend Basic Round Neck Regular S
Size:L
US $16.99
Women's T shirt Tee Pink Blue Purple Floral Button Print Short Sleeve Holiday Weekend Tunic Basic Round Neck Regular Floral Painting S
Women's T shirt Tee Pink Blue Purple Floral Button Print Short Sleeve Holiday Weekend Tunic Basic Round Neck Regular Floral Painting S
Size:L
US $16.99please respond,

Hi! I have ordered on “ light in the box” on april 29, 2023 2 dresses for first communion for my daughter. On the website is information about delivery 3-5 business days, I got the items on may 20,2023. I don’t need dresses anymore and would love to return, because first communion is over. I would like to return items, but problem is that website didn’t send to me confirmation, tracking number and order number. Please help me with this. Thank you

I ordered a holding hands plague and what I ordered and what I got is 2 different things, I got a cheap and nasty plastic thing, not at all like the pictures they advertised
Disgusting I have added pics, the first 2 are what I got the other ones are what they advertised
I wish I had read all the reviews as I would not have wasted my money
I WILL NOT order anything from them again

Non existent customer service! Tried to ask why one item on my order was not being processed, as it was delaying my order being shipped.
Told it was because of being 'very busy'
I asked for delayed item to be removed from my order so rest of items could be shipped. Next day went to my account and see my complete order of 14 items were cancelled! To add insult to injury, I have to wait 29 days for refund! 🤨

On 1st April 2023 Light in the Box advertising sale garments in AU$. An Online order was placed for two Sale Coats at the discounted AU$ price. Payment of AU$121.67 was the cost for 2 Coats plus Delivery as follows. ProductsStatusOrder Operation

Order Date: 2023-04-01

Order Number: [protected]

Order Total: AU $121.67

To date only one item was delivered. The second item has automatically disappeared and Light in the Box is ignoring that the second item was ordered and paid for.

This company is extremely dishonest. The sender is a P.O. Box in Chullora, NSW, Australia.

I have encountered dishonesty issues with a company called JustFashions New from the Chullora address.

I want to warn all unsuspecting customers to be extremely wary of these two companies.

Good morning Light in the box, Yesterday I was told that my order was shipped with counterfeit postage and it could not be delivered. Also, I was told the package was being held at the post office and it would be sent back to the sender. Yesterday, I did receive my order from the Post Office. The jacket that I ordered was damage with tear in the front of the jacket. Also, the jacket had some black grease or glue in the shipping package it was shipped in. I order the jacket for my vacation May 12th thru the 20th, 2023. Please send me another jacket as soon as possible and a return label to me so I could return the damage jacket. I will be leaving on Friday morning for my vacation, and I would greatly appreciate if you would expedite my new order. If you're not able to provide me with my order before I leave on the 12th of May. I would be able to provide you with address for my vacation and maybe you would be able to ship it there Federal Express or UPS overnight services.

Thank you very much,
Mr. Tony McDougal
My order # is [protected]
Tracking # is 93055109247500000003676176

I ordered a dress advertised as made of linen. The picture showed a dress with the creases you see on linen garments. The item received was a very cheap woven polyester material, poorly made, and not as pictured.

When I tried to make the return on the website, it kept telling me to download the app on my phone. Given the sleazy nature of the whole process, I would not do that.

Finally I found a way to get around that and I filed for a return on the website. I had to provide a photo and description. (As if they don't know the material and the dress description don't match.) The request was acknowledged as received on screen and they promised to send email within 24 hours. Never received an email. When I tried to re-start the return process, got denied with various excuses - you already filed for a return or you waited too long to request a return.

Do not waste your money. This is not really a legitimate site, despite claims it is.

On April the 18, 2023, I placed an order from light in the box, order number [protected]. The item was an abs stimulator, in blue and black. It was for sale for €28.99. After taxes it was €37.99. This amount was taken from my PayPal account and the date of may 5th was given for delivery.. The tracking number I was given was YT2311221266030082. I have not received my purchase although the tracking app says it was received.. I have had someone at my home waiting to receive this purchase however nothing has still arrived... I am bitterly disappointed with this service and request my money back or my item ASAP..

I am writing this on behalf of the person that ordered and have given me permission to do so. I ordered a wedding guest suit of this website. I want to return an item when I’ve emailed the company they have said that I cannot return the item as it was specifically made for the order this isn’t stated in your policy I have throughly read though it. When we have tried to return it we have had difficulty as it isn’t clear on how to return the item either.

Light-in-the-Box left me in the DARK. I foolishly ordered from this company before checking reviews or with the BBB. Out of the 12 clothing items I received, only 2 are worth keeping. And 2 other items were in the package that were a size small. I would NEVER order a SMALL ANYTHING ! I'm a Midwestern meat & potatoes girl. Now I'm trying to return the items, and I'm jumping through hoops. They will NOT tell you where to send the returns unless they "approve" your returns and send you some sort of "ticket". And to "earn" a ticket, they expect you to measure everything and send THEM the measurements. Shouldn't THEY KNOW the measurements of the garments THEY supposedly make. How would you measure bike shorts with the crotch stuffed with 3 inches of foam. What a joke ! And I'm not about to send MY personal measurements out on the www ! They jerk you around until the 30-day time limit has passed. Consider it this way:

ALL SALES ARE FINAL

Ordered a pair of shoes. Arrived and beautiful but too small. There is nowhere on the site that will give me a returns slip. When I go on to customer services on their site it tells me they cannot refund dresses that have been custom made. I have tried to tell them it is not a dress it is a pair of shoes that were not customer made but are too small. I am even happy to have them replaced with a bigger size. But it then blocks you off

Cannot find an email address or phone number.

Linda Arbury