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Online Order Cancelled by light in the box
I placed an order for a jumpsuit and got a confirmation email stating my order was received and being processed. Two days later received a email stating my order was cancelled due to payment timeout. The money has not been refunded or returned into my account.
When I login to my account my order number and order is not available but an option to add the cancelled items again.
I am also not able to contact customer service.
Desired outcome: My money refunded or my order fulfilled.
This complaint has been resolved automatically due to user's inactivity.
Linen shirt and pants
I have placed an order with Light in the box.
The contact page does not allow me to contact them as it says I have no orders.
I placed the order on 19/05/2023 and simply want to check the order status.
How do I contact them?
I don't think I will buy from them again as it is too difficult to contact them.
Order number [protected]
You are replying to this message saying I am missing important information. You then supply a link stating this will tell me what else to add, but the link just takes me back to this page. I'm going round in circles.
Desired outcome: Advice on how to contact them. An email address or UK phone number.
This complaint has been resolved automatically due to user's inactivity.
Two women's t shirt tee black yellow blue 2. Women's t shirt tee pink blue purple
May 8th order 2 tops Order Number: [protected] received the 20th, to small, May 22, request a refund Return or Exchange
Current request View Record
Women's T shirt Tee Black Yellow Blue Text Short Sleeve Casual Weekend Basic Round Neck Regular S
Women's T shirt Tee Black Yellow Blue Text Short Sleeve Casual Weekend Basic Round Neck Regular S
Size:L
US $16.99
Women's T shirt Tee Pink Blue Purple Floral Button Print Short Sleeve Holiday Weekend Tunic Basic Round Neck Regular Floral Painting S
Women's T shirt Tee Pink Blue Purple Floral Button Print Short Sleeve Holiday Weekend Tunic Basic Round Neck Regular Floral Painting S
Size:L
US $16.99please respond,
Desired outcome: refund Return or ExchangeWomen's T shirt Tee Black Yellow Blue Women's T shirt Tee Black Yellow Blue TextSize:LUS $16.99Women's T shirt Tee Pink Blue Purple Women's T shirt Tee Pink Blue Purple Floral Button Print Size:LUS $16.99
This complaint has been resolved automatically due to user's inactivity.
Returning items, can’t do this because company didn’t provide to me any information: tracking number, order number, confirmation
Hi! I have ordered on “ light in the box” on april 29, 2023 2 dresses for first communion for my daughter. On the website is information about delivery 3-5 business days, I got the items on may 20,2023. I don’t need dresses anymore and would love to return, because first communion is over. I would like to return items, but problem is that website didn’t send to me confirmation, tracking number and order number. Please help me with this. Thank you
Hi, I have ordered 2 dresses for First Communion for my daughter on April 29,2023.
On the website is information about delivery 3-5days. I got items on May 20th. I don’t need dresses more, because First Communion is over. I would like to return the items, but “Lightinthebox” didn’t provide to me order number, tracking number etc
This complaint has been resolved automatically due to user's inactivity.
Poor quality. order no: [protected]
I ordered a holding hands plague and what I ordered and what I got is 2 different things, I got a cheap and nasty plastic thing, not at all like the pictures they advertised
Disgusting I have added pics, the first 2 are what I got the other ones are what they advertised
I wish I had read all the reviews as I would not have wasted my money
I WILL NOT order anything from them again
Desired outcome: A refund
This complaint has been resolved automatically due to user's inactivity.
Customer service
Non existent customer service! Tried to ask why one item on my order was not being processed, as it was delaying my order being shipped.
Told it was because of being 'very busy'
I asked for delayed item to be removed from my order so rest of items could be shipped. Next day went to my account and see my complete order of 14 items were cancelled! To add insult to injury, I have to wait 29 days for refund! 🤨
Desired outcome: Explanation why whole order cancelled.
This complaint has been resolved automatically due to user's inactivity.
Not honoring an online order for two Sale Coats which were advertised.
On 1st April 2023 Light in the Box advertising sale garments in AU$. An Online order was placed for two Sale Coats at the discounted AU$ price. Payment of AU$121.67 was the cost for 2 Coats plus Delivery as follows. ProductsStatusOrder Operation
Order Date: 2023-04-01
Order Number: [protected]
Order Total: AU $121.67
To date only one item was delivered. The second item has automatically disappeared and Light in the Box is ignoring that the second item was ordered and paid for.
This company is extremely dishonest. The sender is a P.O. Box in Chullora, NSW, Australia.
I have encountered dishonesty issues with a company called JustFashions New from the Chullora address.
I want to warn all unsuspecting customers to be extremely wary of these two companies.
Desired outcome: I wish the amount charged for the second sale item to be refunded to my account. Or, subsequently send me the second garment which was ordered online.
This complaint has been resolved automatically due to user's inactivity.
My order number is [protected] and tracking number is 93055109247500000003676176 was damage when I received it yesterday.
Good morning Light in the box, Yesterday I was told that my order was shipped with counterfeit postage and it could not be delivered. Also, I was told the package was being held at the post office and it would be sent back to the sender. Yesterday, I did receive my order from the Post Office. The jacket that I ordered was damage with tear in the front of the jacket. Also, the jacket had some black grease or glue in the shipping package it was shipped in. I order the jacket for my vacation May 12th thru the 20th, 2023. Please send me another jacket as soon as possible and a return label to me so I could return the damage jacket. I will be leaving on Friday morning for my vacation, and I would greatly appreciate if you would expedite my new order. If you're not able to provide me with my order before I leave on the 12th of May. I would be able to provide you with address for my vacation and maybe you would be able to ship it there Federal Express or UPS overnight services.
Thank you very much,
Mr. Tony McDougal
My order # is [protected]
Tracking # is 93055109247500000003676176
Desired outcome: I would like to receive a new jacket and a return label soI could send the damage jacket back to Light in the box.
This complaint has been resolved automatically due to user's inactivity.
Clothing
I ordered a dress advertised as made of linen. The picture showed a dress with the creases you see on linen garments. The item received was a very cheap woven polyester material, poorly made, and not as pictured.
When I tried to make the return on the website, it kept telling me to download the app on my phone. Given the sleazy nature of the whole process, I would not do that.
Finally I found a way to get around that and I filed for a return on the website. I had to provide a photo and description. (As if they don't know the material and the dress description don't match.) The request was acknowledged as received on screen and they promised to send email within 24 hours. Never received an email. When I tried to re-start the return process, got denied with various excuses - you already filed for a return or you waited too long to request a return.
Do not waste your money. This is not really a legitimate site, despite claims it is.
Desired outcome: Return my money and stop making fraudulent claims about the process
This complaint has been resolved automatically due to user's inactivity.
Abs stimulator, blue, black.
On April the 18, 2023, I placed an order from light in the box, order number [protected]. The item was an abs stimulator, in blue and black. It was for sale for €28.99. After taxes it was €37.99. This amount was taken from my PayPal account and the date of may 5th was given for delivery.. The tracking number I was given was YT2311221266030082. I have not received my purchase although the tracking app says it was received.. I have had someone at my home waiting to receive this purchase however nothing has still arrived... I am bitterly disappointed with this service and request my money back or my item ASAP..
Desired outcome: I am bitterly disappointed, having paid for this item last month and being ensured it would arrive last week, I wish to resolve this issue ASAP or I will be requesting a full refund, but as I said, I do want this item
This complaint has been resolved automatically due to user's inactivity.
Returning an item and reviving a refund.
I am writing this on behalf of the person that ordered and have given me permission to do so. I ordered a wedding guest suit of this website. I want to return an item when I’ve emailed the company they have said that I cannot return the item as it was specifically made for the order this isn’t stated in your policy I have throughly read though it. When we have tried to return it we have had difficulty as it isn’t clear on how to return the item either.
Desired outcome: I would like a full refund.
This complaint has been resolved automatically due to user's inactivity.
Clothing order
Light-in-the-Box left me in the DARK. I foolishly ordered from this company before checking reviews or with the BBB. Out of the 12 clothing items I received, only 2 are worth keeping. And 2 other items were in the package that were a size small. I would NEVER order a SMALL ANYTHING ! I'm a Midwestern meat & potatoes girl. Now I'm trying to return the items, and I'm jumping through hoops. They will NOT tell you where to send the returns unless they "approve" your returns and send you some sort of "ticket". And to "earn" a ticket, they expect you to measure everything and send THEM the measurements. Shouldn't THEY KNOW the measurements of the garments THEY supposedly make. How would you measure bike shorts with the crotch stuffed with 3 inches of foam. What a joke ! And I'm not about to send MY personal measurements out on the www ! They jerk you around until the 30-day time limit has passed. Consider it this way:
ALL SALES ARE FINAL
Desired outcome: Tell me where to send my return package and Refund $119
This complaint has been resolved automatically due to user's inactivity.
Ordered a pair of shoes but too small and want a refund.
Ordered a pair of shoes. Arrived and beautiful but too small. There is nowhere on the site that will give me a returns slip. When I go on to customer services on their site it tells me they cannot refund dresses that have been custom made. I have tried to tell them it is not a dress it is a pair of shoes that were not customer made but are too small. I am even happy to have them replaced with a bigger size. But it then blocks you off
Cannot find an email address or phone number.
Linda Arbury
Desired outcome: Refund please plus a response
This complaint has been resolved automatically due to user's inactivity.
Dress and Bluetooth speaker
I'm trying to return a dress I bought that is nothing like the picture on your website. I keep getting messages telling me I've got customer service messages but it won't let me open the message so I can't see what they say.
I've also bought a Bluetooth speaker for the TV, but can't make it work as the instructions are in Chinese and the woman speaking when I switch it on is talking Chinese, I am English and don't read or speak Chinese! So I can't get it to work, how am I supposed to be able to set it up with no instructions that I can understand in my own language?!
This is very bad customer service and I'm not pleased at all. Feed up of wasting my money on this site! Won't be using it again!
Desired outcome: Get my money refunded in full.
This complaint has been resolved automatically due to user's inactivity.
Refund
I have received my parcel today of 5 items, all of which I am extremely disappointed with. Nothing fits properly or well and the fabric which was advertised as linen, definitely is not, being of very poor, thin quality.
There is no invoice or returns ticket in the parcel and I have found it impossible to raise one on line, having gone round and round in circles for the last hour, even when installing the app.
It is completely unacceptable to sell inferior goods and the to not offer reasonable means for a refund.
Desired outcome: Ability to return these inferior items for a full refund.
This complaint has been resolved automatically due to user's inactivity.
The return
I received my dress on 2 May 2023. On 3 May 2023, I tried on the dress and found that the bust area was so small I couldn't even get it to go across my breasts. I notified the company immediately only to receive a request that I take my measurements and pictures to prove it didn't fit! I was outraged that they believe I owe that proof after just requesting to return 1 day after receipt. This is not a custom made dress!
Desired outcome: I want information on how to return for a full refund!
This complaint has been resolved automatically due to user's inactivity.
Returns procedure
I ordered a blue cotton sleeveless dress from Lightinthebox, I am a standard 18, when it arrived it was just too small all over so I needed to return it.
I was told to get a refund, I would have to take photos showing a tape measure on the dress to prove I had ordered the wrong size. They would decide if I would get a refund if not I could keep the dress that didn’t fit and get a 50% credit note or a 30% cash back which would be put on my account, I don’t have one, and I could transfer it out.
All this took about 10 emails and about a week, surely like every other company I have dealt with my word should be taken that the dress didn’t fit and a full refund made.
This is totally unacceptable.
Jane Bedford
Order number
[protected]
TID [protected].
Desired outcome: Full refund
This complaint has been resolved automatically due to user's inactivity.
Not received my package
I ordered something from this site it was told that it was delivered I have not received anything I keep reaching out the customer service no one is reaching back out to me I asked for a tracking number to track my package my event is on Thursday I paid for expedited shipping I have not received a notice to say where's my package nor have anyone contacted me concerning my package I'm very upset and will not use this company ever again
Desired outcome: I would like to receive my tracking number as well as my package asap
This complaint has been resolved automatically due to user's inactivity.
Clothing
On April 5, 2023 I ordered 5 dresses. I never received a confirmation email about my order. I noticed that PayPal paid $123.00 to Light In a Box for my order. I tried contacting this company many many times. When I would try to sign in the password I saved would not be accepted. So I selected the forgot password option. A message came up that a email would be sent to me to reset my password. No email came so I tried again and again and again. Never did I receive a reset email. Without signing in I could not communicate with them. So I contacted PayPal about my problem and they contacted the company. I have received the dresses. No invoice in the packages and no email from this company. Now I need to return them because the quality is very poor and the fit is off. But I once again cannot connect to their website because I have no password. I MUST have their okay to send them back. What a terrible mistake doing business with this company. If you can please help me. Thank you.
Mary Ann Younk
Desired outcome: Get a password so I can send these dresses back and get a refund.
This complaint has been resolved automatically due to user's inactivity.
Customer service contact is not valid. No way to contact them. I would like to speak someone
Dear customer, we are sorry for hearing your encounter.
You can contact our customer service via:
Browser: Personal center> My orders> choose specific order and click buttom Customer Service
APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details.
We will come back for help within 24 hours.
Thank you!
Returns and refunds
I've returned six shirts and one pair trainers back to LightInTheBox warehouse at Unit4, Lichfield Road by Royal Mail Special Recorded Delivery and a recorded letter. I've also sent two letters by recorded delivery to LITB office at Tottenham Court Road, London claiming refund due. I've had no reply, correspondence or acknowledgement from them whatsoever.I have all RM post receipts, dates, customer ref number all I should need for a due claim. I want them to sort this before I apply to my bank for fraud claim. I writen to orgs like Pissed customer.com. I await your notice and reply please.
Desired outcome: Refund for returned items in full.
This complaint has been resolved automatically due to user's inactivity.
Light In The Box reviews 0
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About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
Most discussed Light In The Box complaints
do not use this company!Recent comments about Light In The Box company
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