LoanCare review: escrow refund 17

I have the exact issue and was told 60000 as well. Which to me they knew the volume when they sent the letters so stating 7-10 days was purposely deceptive if they knew they could not meet that service level agreement .

I filed a consumer complaint with the Attorney General office in my State against this company. I would like to also receive interest on the monies they have held since it has been 3 years.

I have also received that same letter stating they sent me an escrow reimbursement check back in May of 2016 in the amount of about $1250. I responded and sent an email with the requested information on April 6th. I still have yet to receive anything. I called yesterday (06/05) and was told checks would be mailed in mid-June. Starting to think this is a scam as well.

I have the same scenario (except the amount is over $5k)!
My contact is also Donna Maier, but now there is no way to get a hold of her. It has been months...something is wrong.
How does one get their name on the class action suit?

I am even more concerned now that I see there are multiple other complaints for this very issue. I have a similar story to everyone else. Filled out a form, returned promptly, received a confirmation email from Donna Maier but none of my follow ups have been addressed by email or phone call.

I have had the same problem; a letter stating a refund check was issued in December 2016. More than 2 months and several phone calls and emails, still no replacement check. I called today and was told that Donna is issueing the checks twice weekly and that there is basically a landslide of checks to be mailed. Also, I was told that someone would follow up with me today. Supposedly some supervisors are going to contact her. We shall see...

Add me to the list. My letter came in March. I called because I wasn’t sure if it was a scam. It was on black and white paper like a photocopy. My loan hadn’t been with Loancare for years Left voicemail for Donna. Emailed. No response to either. So I called the regular Loancare customer service line and they confirmed it was not a scam but checks were taking more like 4-6 weeks. So I waited. Called again and now there is a generic message instead of Donna on vm. Today I stayed on the line and spoke with another customer service representative who said that their department can send a message to Donna and their team and that team will get back to me on status in 24-48 hours. I asked what do I do if I don’t hear back and she said that they haven’t had that issue but to call back if I don’t hear from them. I am going to contact the attorney general in my state too. See what can be done.

Same here, its been 3 months since getting the '7-10 business days' message. Donna Maier was my contact too. Several calls, several emails no check...

I was having the same issue with Donna Maier and Loancare, and after seeing all of these complaints and not getting any response from loancare since early April, I decided to take some action. I filed a complaint with the CFPB on June 22, and I had my check in hand July 6! Loancares response was just something like “we checked your account and a check was immediately reissued”. It was pretty painless, I would highly recommend anyone taking this approach. I would think that the more CFPB complaints they get, the more responsive they will get. Just thought I’d share, this forum was the only reason that I pursued anything beyond just trying over and over to get some response from them directly.

Wow! I have the EXACT same complaint! Received a letter from Donna Maier back in March 2018 that was mailed to our old address saying we had a escrow refund. Sent the required information back by email to Donna and got an automatic response. Sent a follow up email in May and still haven't heard anything or received the check. This is kind of creepy. I haven't tried calling yet but will on Monday and follow up with the State as well.

This thread is disconcerting. I have not yet had any letters or any issue except access to my account on https://myloancare.com It simply stopped functioning several months back. I have since moved out of the country and am trying to access from europe without success. At first I blamed it on my tight Norton program and attempted to drop my security to the Loan Care site, yet again, without success. Now I have contacted USAA PHH Mortgage to find out if they are aware of this mishandling I am reading above in this thread. Certainly all of us should be concerned that there is a huge failure occurring while we are faithfully paying our mortgages. Let's keep our information helpful and post effective phone numbers, email addresses, and or agency reports of any sort. Skeep

It took ~ 90 days, continuous follow-up phone calls and follow-up emails to get our check. I was about to follow the advice above and submit a complain to CFPB, but the check FINALLY arrived. Phone operators were always polite, but could only email Donna as well. When asking to be escalated to a manager, I was told that there was nobody that I could speak to. Sent a follow-up email to Donna and received a reply from someone else named Marcia Goodman, marcia.goodman@loancare.net, stating that our check had been issued. We received the email on a Friday and received the check the following Wednesday. Good luck everyone!