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I applied for short term loans via search engines, and some how came across loans Direct. On my initial search I was never made aware of any membership fee. As i was after a short term loan all my applications required my debit card details to allow the companies to take payment on the due date. I was led to think that Loans Direct needed my details to process a loan and not to take a fee! The fee came out my account within minutes of me giving them details. I had to wait for my bank to see the transaction before I could think who had taken the £69:75 from my account. I contacted loans direct straight away and was told to email them with my request to cancel. I was then told to write and send a cancellation request to them. Then finally I recieved an email stating that my refund was £46:46 as Loans Direct were taking their set up fee of £19:95 and £1:05 per day of use I had of the website! The email only allowed me to accept their offer of continue with my membership. There was no option to reject the offer. I called the "customer services" number and spoke to a gentleman who eventually told me all refunds are processed through head office. I asked for their number...I was told head office do not have a contact number? I asked to speak to a manager, I was told they have no managers. I asked him to help me and I was told all refunds are processed via head office. I asked him to get head office to call me and i was told that proberbly would not happen. Eventually I adviced him of my job role. I am a fully FSA registered business manager and I told him i would report him and loand direct.net to the FOS, FSA and to the office of fair trading who supply them with their consumer credit licence. He told me at that point he was terminated my call. I have accepted the refund of £46:46 as I am now aware i can accept it under protest. I am writing to OFt and FOS to report Loans Direct. If my complaint is upheld by FOS, it will cost Loans Direct £535 in a fee they MUST pay to the FOS regardless of the outcome of the complaint. ALSO be aware that I did a company search on this company and they are always changing directors, The last one being in June 2013. I will be writing to him directly although I feel he may be just a name thats put on companies house to just fullfil the role but that we will see in time
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My name is Miss Hilton, I believe your fraudulent company has deducted 2 sums of £49.99 from my clients bank account with no knowledge of there ever being an account held with you. I can only advise that BOTH payments are refunded in FULL amount or i will be led to take this matter further involving the law and the ombudsman service. Unfortunately for you there is enough evidence to take this company down and it will happen.
You can contact me directly on my personal contact number : [protected] or Email : katierosehilton@hotmail.co.uk
I suggest you take this matter seriously and refund my client as i have already reported and that is in process.
Please do not avoid this or you will be shut down.
To whom this may concern,
As far as i was aware me putting in details on a website called loans direct uk ltd was to ensure credit checks and see where i stood whilst i was making enquiries to possibly take out a loan. . Not join up for some membership where they take money form my bank account without even enforming me of this?
They have taken money from my bank account without warning me. Which i feel is a bit shady and underhand, it has now caused a lot of problems and issues for my self. . Below is the transaction from my account as per my online statement. Imagine my shock when i go to take bill money and go and get shopping for the next two weeks to see this on the screen in front of me.
28 may 14 loansdirect08449798786 / manchester gb 6622 card not present 65. 85
And this has left me with £7 to survive on from my benefits.
Money available: £7. 04 [?]
They are now telling me i have to print of a form which i have waited 24hrs mind you for, to print it off fill in the details which they have from phone calls and numerous emails from myself asking them to return my money and the predicament they have placed me into by taking this money from my account like they have, to get the response of thats policy / terms and conditions of membership. I never wanted a membership from them and i certainly do not want to take a loan and get in any more problems.
I don't feel this is fair and i think they are trying stalling tactics as they are trying to get me to take a loan, im not financially stable enough to be able to do this and im currently looking at step plan debit management.
As i feel this is much more sensible than defaulting on a loan, they now want me to magic money from some where to pay for the print in the first instances (As i do not own a printer) and then send them the form in the post delaying things by even more time.
I can not buy food, cat food, pay outstanding bills and rent and put electric on with £7 that they have left me with from my benefits, so im now going to struggle to eat, and survive. Let alone put any electric on or pay rent or my bills.
What do i need to do help me please. . .
I need advice, support or this sorting out immediately. As i can not survive on thin air for 7 - 30 days for a refund to take place. .
Im very stressed now form this whole experience and i now fear this is going to have a knock on effect on my health and mental health.
Im at my witts end right now with trying to explain my predicament to a customer advisor and manager in the department on the other end of the phone who is not willing to listen to me but is still trying to settle me with a loan instead and asking me about my debt problems as far as im aware its none of their business,
I really don't know what to do. And this is now going to leave me late paying bills and rent, and i dont know how im going to eat or feed my animals, and put electric on with this £7 they have not so kindly left me with.
Would i be entitled to compensation for this as the un due stress they are causing me and the fact im now in a worse financial position than i was before they took this money from me? Surely what they have done and they are suggesting i do is not correct, and legal, ? If it is. . . Then how is that possible?
I feel like i just want to give up but i cant do that and want to know where i stand with regards to this situation and the predicaments im now faced with no thanks to loans direct uk ltd.
Please help me.
Yours sincerly
Paul barton
*** this is how ive been dealt with by loand irect in the past 24 hrs. . . Make your own minds up.
Loans-direct.net stole £69.74 out of my bank knowing fully well i DIDNT want a loan they kept ringing me and houding me va sms and now i want a refund there not coughing up i have reported the company to my bank and will be to the police too this is FRAUD stealing peoples money.. I RUNG the company loans direct 3 times and the first time the guy was VERY rude to me saying you want a loan blah blah! he wouldnt help me get a refund now i have requested for refund still not getting it and they are trying to take another £69.74 out of my bank! CONS DONT SIGN UP THEY WILL STEAL YOUR MONEY!
Loans-direct.net stole £69.74 from my bank account after ringing me loads of times begging me to have loan i said NO yet they still take my money and they are again to take more money im going to the fkn police this company is a total scam and im NOT having ### steal my money my bank have been informed and i have emailed on many occasions and had NO replys what so ever! the people was rude to me on phone transfering me to more loans not helping me get refund ### are gonna be done!
Loans-direct.net stole £69.74 from my bank account with out my knowledge please help me how to take my money back
Guys, the same happened to me 2 days ago! Have asked for full refund, told them I was going to the financial ombudsman straight away to see what can be done over this theft! So far I have had four text msg's saying they are reviewing my refund. Spoke to the financial ombudsman. Lovely man, he said I needed to give them a little more time as they were reviewing my case. If I don't get a refund or I am unhappy with the offer they will sort it out all for me. Also they ask if you want to make a complaint, which I suggest we all do! According to the ombudsman they deal with these crooks all the time! He new exactly what I was talking about before I had even told him all the story! This is the number guys, get ringing and get these fab bunch on the case [protected] xx
Give me my money imediately.You taken my money from my account 22.4.2014, 69, 75pounds.
Sent money to some guy in Turkey by western union, he said I would get my order in a week, never got anything and no reply when emailing him. Ive since found out its illegal to order online from abroad, now Im worried about the police if indeed he did send them.
can i please have a refund t y
Omg cant believe how much a company are ripping people off I also cant get my money back don't no how many times ive phoned and iget told different things the customer service are a joke not very helpful at all ...and yes I would say its a form of stealing something needs to be done ...I wont give up easily ...after all its My Money ...shari_mackie@yahoo.co.uk...I will seek legal advice if my money dosent go back in ...plus its pending so you can cancel it ...wee bit advice thing ur staff need more training when dealing way public ...how many managers are they?
I enquired about a loan from LoansDirectUK on 18/06/2014, as asked i provided all of my bank details for the application process, I did not realize this was not a loan company as £69.75p was taken from my bank account the very same day. This company did not mention they were not a loan company therefore they are very misleading as they do not tell you this when applying for the loan. As soon as i found out that they had gone into my account and taken this money, I called them up and requested a refund, to which they told me this had to be done online, which is done in stages (stage 1 - request refund, Stage 2 - processing refund, Stage 3 - Acception of refund, Step 4 - Money back in the bank account).
I have also sent a letter to LoansDirectUK which is situated in Bexhill on Sea, this has caused a lot of upset and stress as i have been left short on money to pay my bills etc.
hi same thing happened to me i applied for a loan and was told no upfront fees ever then these ### take 67.95 from my account i even did a refund request in which they did answer to say that it was getting dealt with then, a few days later gave me crap about extending my membership for another 3 months. In which i replyied back to them with a refund request and after 2 weeks on i have still to receive this back, , they are just robbing ###. take from the poor and give to the rich.
It is a joke how these company's, are allowed to get away with this legalised fraud. No doubt they are paying the OFT some sort of membership fee. The money they took from me has put me further in debt with my bank overdraft charges and direct debits that I couldn't pay. The same old story the rich robbing the poor. Yes some fault was mine, i was desperate thought payday loan would be an easy way out. Had no idea what lay in wait. I was bombarded with this offer and that offer, got over a hundred text on my phone and still coming. When they said is it ok to pass my details on and i said yes, i thought they meant my contact details, not my bank details now every tom dick and harry has access to my account. Lucky there's naff all in there. I hope the anonymous organisation hack in to these company' and put them out of business. Like me they wont forget and they wont forgive.
I was just looking at my loan options online, I was on a 6 month fixed term contract at the time which was about to end within the next couple of weeks. I had £69.75 taken out of my account my Loans Direct, without my knowledge or permission (I never tick "Share with third party" boxes, so how did this happen without warning?). This was on the 25th June 2014. I am now on income based JSA, struggling with debt from the past year and did I mention that I didn't even get a loan? A so-called membership fee. How do I get my money back? I cannot afford to call their 0844 number as I only own mobile and am already on the verge of having my service cancelled due to (big surprise) financial problems. Every penny counts right now, and I NEED my money back. I'm sure this company would not miss it, but I certainly do.
Sophie, Edinburgh
Just cancel your card and tell your bank not to pay them, once you cancelled and have a new card there cant take anyway unless your silly enough to give them it again
i did cancel my card but they had already took it out of my account i have been trying to get it back since may
I see, sorry to hear that, i have fallen for the same company, After Google Direct lenders list some how i clicked on these thieves. Filling application form, told loan was successful and just needed to add card details to confirm my ID before recieve my funds, then asked me for the £69.85 before could get the loan only to find out there a broker. All they did is recommend some loan companys like Lending stream, Mr lender. ect which i knew about anyway, Why would anyone pay £69.85 when applying for a £100 payday loan to be told to apply with lenders that are all over Google. This company will tell you how great there are and try blind you with jargon but they are decieving thieves and they know it.Its a legal scam. They will say im slandering them but if there not thieves why not say "JOHN YOUR ONLY APPLYING FOR £100 UNTIL PAYDAY AND WHERE A BROKER AND BEFORE YOU DECIDE TO PROCEED DO YOU KNOW WE CHARGE £70" Whats mad also is first loan they put me onto was money 24/7 and there another brokers that also what 70 quid. So you pay 70 quid for them to find you other brokers who charge £70. ha ha. its a joke, right i want a 100 quid, let mw think..ermm ill pay LOANS DIRECT UK to find me LOAN 24/7 who will find me...ect im already 70+70= £140 down before get loan. £140 quid to be told where to go for a £100 quid loan. Thing is i have no money in my account and believe me im going into my branch tomorrow to cancel my debit card so LOANSDIRECTUK will not be getting a penny off me. I know for a fact that if i didnt cancel my card my account will be getting emptied as and when they feel like and who ever there pass my card details onto will be emptying it too. ALL I CAN SAY TO ANYONE WHO HAS BEEN MISLED BY THESE ### BUG IS TO DONT TAKE A CHANCE AND REPORT YOUR DEBIT CARD LOST/STOLEN WHATEVER BEFORE THEY CAN ROB YOU. WARNING...IF YOU DONT DO THIS AND THINK YOU CAN WITHDRAW YOUR WAGES EARLY IN MORNING PAYDAY AND BEAT THEM TO IT YOU WONT, THESE ARE LIKE CLINT EASTWOOD IN A SHOOTOUT. ONE MINUTE(00.01AM) PASSED MIDNIGHT WHEN YOUR WAGES HIT YOUR BANK. £69.85 WILL HAVE BEEN FLEECED FROM YOU BEFORE( 00.02AM). ANYONE HOW HAD 70 QUID IN ACCOUNT WHEN APPLIED AND HAS ALREADY BEEN ROBBED, CANT UNDERSTAND WHY YOU APPLIED IF YOU HAD £70 ALREADY IN YOUR BANK. ANYWAY GOODLUCK GETTING YOUR MONEY BACK. PROB COST YOU MORE IN PHONE CALLS, LOST TIME AND STRESS
they took 70 pound out of my account with out me knowing now I want it back try your number and all I get is a .voice recording makes me sick how u can take money off people with out there permission am a single mum to 5 u take food out there mouth and you asking as to contract you well ive phone and email and still got nothing Customer-help@loansdirectuk.net
fee is collected but not granted a loan!