Long Island Rail Road [LIRR]
Reviews and Complaints

I take the 6:49 am train from Valley Stream every day. Today I left my house the same time I always do, parked, walked up the steps, and at 6:49am watched the train I always take already pulling away from the station. As expensive as it is to take the LIRR one should be able to expect some quality and consistency. I understand when a train is delayed (which happens all the time) and deal with the less than ideal overcrowding and dirty conditions of the trains, but find it unacceptable for a train to leave before the regular passengers get a chance to board.

Nasty conductor banged violently on the back of my seat 5 or six times when he could have tapped me on the shoulder. My ticket was checked and punched in the beginning of the 6:53 PM train to Ronkonkoma. The second time he was so angry that I had the nerve to fall asleep that he acted like a punk instead of being nice and waking me up. He is the guy with the little pony tail bun thing in the back of his head. NOT a people person. Extremely rude and ignorant. LIRR should have under cover riders to rate the staff. This guy should be working in the bathrooms.

Paying over $400 for a month train ticket and old trains are still in use? Guess all that money is going into overtime! Train to Ronkonkoma delayed nearly 40 minutes due to BREAK TROUBLES! LIRR should give $1 back for every issue monthly passengers incur. If this were the case I'd probably be up over $400. Get it together LIRR, so many people rely on you yet you continue to let them down.

A couple of weeks ago I purchased out of the stony brook ticket machine some tickets. we cancelled the trip to penn station due to illness.
1 child round trip ticket
2 adult round trip off peak
2 senior round trip off peak
I received a check for $1.00, check # [protected] from the lirr from 333 w 34th street. the refund policy said a $10 charge would be taken out of the total which was about $90. I think someone underpaid my refund. please recalculate and correct refund due.
Thank you,
Philip licausi
10 oak street
Stony brook, new york 11790

Car 9900 at 535am westbound from central islip (and perhaps the whole train) was disgusting. The seats, floor and grab bars were wet to the touch and clothing from overnight weather and dew. Trains should be clean and dry when rolled out for public use. That aside, this was an old train. Why does the Ronkonkoma line (perhaps the most used and highest revenue line) always get the oldest equipment? Not worth my money today.

I have purchased 2 round trip off peak tickets for Rockville Centre to Penn Station . Upon check conductor clipped tickets put them in metal seat above and they remained there until we reached Jamaica station. He apparently took clipped and never handed them back to us. I approached him at arrival stop at penn station before leaving the train and show him proof I had round trip receipt. He claimed he did not have my ticket brushed me off and said sorry I really have to go Ms ck your bag. I am very unhappy with his answer I never got tickets back checked my bag and seat and surroundings there were no tickets there at all. I can provide you with proof of my receipt and ticket purchase . This was very disturbing to have to run to get another ticket to go back home to avoid delays and missing train. I been traveling with Lirr many years never had this experience . Please review . date of ticket 6/12/19 transaction 1358192 amount of ticket was $41.00 . Maria Nicolo [protected]@yahoo.com

[protected]/13/2019

I was scheduled for a 6:10 am pick up time and at 6:18 am I called access a ride [protected] same day trip issues, only to get a person who once told I was not picked up continued to ask me what I wanted to do offering no real help. I called CTG only to find out that they changed my pick up from 06:10 am to 06:43 am when my appointment time is 7:00 am

I do not want to be serviced by CTG sub contractor as they treat people with disabilities inhuman. The car that arrived was filthy and the driver snappy. To add insult to injury CTG knew he was late picking me up and demanded that he pick someone else up within 9 minutes making me later than I already was.

I do not understand why MTA Para Transit authority subcontracts with CTG.
This company gives their drivers rides that the know the can not complete on time.
Their motto is why you complaining you not on the bus or the train you only paying $2.75. Did MTA Para Transit authority not know that if I could I would still be taking the train, no one wants to be hemiplegic.

I take the same train every night to work and they had some doors not open at the platform where i and about 5 other people were standing. The train stopped briefly for about 10 seconds and then took off. No conductors were outside waving there lights with the signal to go. They left us stranded with not enough time to run up two cars to get on the train. The train was operated unsafe and just took off. I had to wait around for the 11:16 which made me late for work. I'm very dissatisfied with the sevice lately and I don't know if it has to do with the employee investigations that are going on but it's not right. My monthly is $308.00. The service keeps getting worse and the ticket price keeps going up. Please review any cameras that are on the platform at the time of the incident. Thx

June 8, 2019
I boarded the Huntington to Port Jefferson train this morning at 11:52 a.m. My stop is Greenlawn which is the first station after Huntington. I am sitting in the first car downstairs in the small area with only a few fold down seats. I have my senior ten-trip ticket in my hand as I always do. The ride from Huntington to Greenlawn is quick so its important to be ready to exit.

The conductor had not yet been through to check tickets. As the train arrives at the station and stops I placed my ticket back in my purse so I can pick up a heavy back-pack which I am traveling with. I stand up to get off the train when the conductor appears for tickets. I tried to reach in my bag but was afraid the doors would close before I could get off.. I said " I need to get off here" The conductor said "everyone else paid you have to pay too!" She laughed in a mocking way when she said it.
I am a senior citizen. I dont cheat the railroad.
I was stressed trying to reach back into my purse while carrying a heavy bag and fearing I might either fall while rushing to the door or miss my stop.

I said "You are rude and I will report you" She laughed and said "Go ahead" And so I did!

I have never encountered such uncaring and unprofessional behavior in all of the years I have traveled the LIRR.
The conductor was white female. Situation occurred in the first car of the train.

BTW - on the previous day I boarded the 4:58 p.m. Port Jefferson train to Jamaica at Greenlawn Station. I was traveling with 2 persons. We got off in Jamaica. No conductor came through to punch our tickets.

I'm disgusted with the personnel who either dont do their job or do it in an unprofessional and crude manner.

I spoke with an agent and described the above incident.
I expect a response.

Enough!

I use access a ride approximately 2 to 3 times weekly I am 75 year old disabled Vietnam vet as most people that use this service are either disabled or aged, I am complaining about service on 06/03/2019 I was supposed to be picked up at 12:23 pm today at 7110 5th avenue in Brooklyn I called and after being on hold for 9 minutes I was told vehicle #4670 would pick me up at 12:52 well 12:52 came and went so I called again after another 8 minutes on hold this time to same day problems I believe prompt #5 told them my problem and they said another 10 minutes I forgot to mention I had a 1:15 appointment at my home with spectrum they charge 75.00 dollars whether I'm there or not needless to say I missed my appointment finally got picked up at 1:20pm, when I called they have the nerve to tell me there is traffic in new York I can understand 30 minutes late when it is approximately 1 hour that is ridiculous transit is taking advantage of the drivers and also the customers by giving the driver to many stops and never being on time, transit did away with e-hail and access a ride service is horrible again because of this transit is taking advantage of customers who have no choice because of the fact that we cannot afford to pay for taxis, someone should take a long hard look at the way this system is run and have a little empathy for it's riders!

I am a daily rider on the LIRR, Bayside to Penn Station each morning. I would like to register a complaint regarding Track 17 which has no option for the Elevator or Escalator to reach the main terminal. I am handicap & walk with a cane and it is difficult especially during peak hours to maneuver the stairs. This is also an issue with travelers with large bags, people with bicycles or baby carriages. I understand that upgrades are necessary, but please do not use that track for arrivals/departures until repairs are complete. Thank you for your consideration.

An Access-A- Ride pick up service hit my car parked at 148 PL and 61st RD, Flushing, NY, and fled. The accident occurred on May 23, 2019 at 10:35 am on the 61st RD. It is a very irresponsible and unethical act on the part of the driver, who after destroying the front of my car, ran away. Access-A-Ride is offering a service to our community and should not be violating the law as this Access-A-Ride driver did.

I'm not a regular customer on the LIRR, but my job sent me to the city this week. I took the 6:49 am from Valley Stream and stepped in the inside the very front of the train. I was hit with a horrendous urine smell. I could see customers complaining. I changed trains at Jamaica for the Penn Station train where this smell wasn't an issue.

The next day(5/21) IT WAS THE SAME TRAIN, SAME TIME, SAME CAR, & SAME HORRENDOUS URINE SMELL!

Today again, same train, same time, same car, & SAME HORRENDOUS URINE SMELL!...is this a normal thing w/the LIRR?...This is shameful! I see on the news all the time the complaints about Lirr but this is outrageous. Lirr wants to raise the cost to the customers with this type of service is unconscionable.

2:45 AM this morning 5/23/2019 what I believe to be an East bound empty freight train blew its horn from Tanners Pond Road through to Merillon Ave station in Garden City waking up the entire neighborhood. There was no reason this had to be done as LIRR other trains passe before and after without that type of display. Who ever was at the wheel of that train was so pumped up with himself he could not stop annoying everyone.

I know the LIRR does not the freight company but they should be able to do something about out of control conductors operating on their tracks. I believe the person that did this should be taken to task, we are all trying to be good neighbors during this construction but clearly the freight line using these tracks cannot control their employees so maybe you can. Thank you

I am an MTA NYCT employee and LIRR is my transportation going to work and coming back home. Today, May 19, 2019, I was riding the first car, train number 7104 of the LIRR and I took the 6:46 AM train to Far Rockaway, a conductor approached me and screamed "Put your head set on!" several times. I told him I was not listening to music. But he accused me of playing loud music where in fact it was only a pop out from scrolling social media and the sound did not even last for a minute. He was threatening me that he will throw me out of the train, not sure if he will throw me out of the tracks or off to the next station. I was scared and feel unsafe. He was very RUDE and DISRESPECTFUL. I even asked the passenger sitting behind me if he heard the sound and he said, NO. When, I got off to Valley Stream station, the motor man pulled down his window and I got the chance to ask the name of the conductor. He said FRED. Fred wears eyeglasses, stock up guy about 5'7" and 200-240 lbs. When I got home, I called LIRR customer service and spoke to SEBASTIAN with ID no. 54255 and talked about the incident. It is our duty to conduct professionalism particularly with the customers. But this individual is a disgraced! I hope this matter can be resolve! If you have any question, my email is [protected]@yahoo.com

Due to the discounted Atlantic Ticket from Laurelton Station to Atlantic Terminal and Laurelton Station already having free parking, many LIRR passengers from Rosedale and Zone 4 and above have been driving to Laurelton Station to take advantage of these savings. However, this has been causing the residents of Laurelton to be displaced. The free parking lot available to Laurelton residents is full to capacity way before 7AM. Residents have to park further away on the street and walk to the station. Many have missed their regular scheduled train unable to find parking.

Laurelton residents would love to be able to utilize the structures and facilities that were put in place for them and not be robbed of the opportunity by non-residents. There are some recommendations for a solution to the parking problem such as the use of a barcoded car window sticker or ID for the residents. Residents can provide their driver's license as proof of residing in the community to obtain the window sticker or ID.

We hope that the matter can be resolved.

Waiting room in mass park seems to be home to as many as 5 homeless men. The place stinks like body odor & cigarettes. I am a conductor waiting for my next train & told them the waiting room is for ticketed passengers only & they said [censored] off call the police we dont care. This is my 6th complaint. Same do nothing result. Maybe at least you can send someone to remove the "this waiting room is for ticketed passengers only sign" since this sign is false.

I take the 8am train from Bayside to Penn Station 5 days a week., which is obviously a Peak Train. When I walked on the train this morning the floor was wet and sticky filled with a huge amount of beer cans and plastic containers, not to mention the smell. It was disgusting and a mess.
What I am confused about is why this train was not cleaned at all. In this day of so many communicable Health issues why do you treat your customers that way: Now that you have just increased the price of my ticket what did I get for it- FILTH
Where is your sense of pride.

I got on the 707 in woodside to go.to new.hyde park i was in the 2nd last car. We get to nhp and the doors dont open so there are 50 ppl in my car alone not knowing anything or why cause the ticket puncher never checked any tickets and was not to be seen. He is co 1034 for you information . We start moving and about 100 ppl moving up the train that werent able to get our in nhp till we find your ticket puncher hiding in his little hut. We proceed to tell him he didnt open the doors in the last 2 cars and hes not a bit phased and tells us we have to go to Hicksville. Ignorance, i mean you have a simple job do it the last 2 cars are full of nhp ppl. He didnt punch tickets so hes getting paid to sit and do nothing obviously. We move further on up so we can get off the old piece of junk train we are on and the ticket puncher is telling us hurry get off and giving an attitude like we were at fault and when on of the passengers told him what happened he turned his head basically saying he didnt care and oh well not my problem. You just raised the fairs and this is the [censored] that happens, you are robbing ppl and paying these incapable morans a ton of money to do nothing. Im disgusted and im sure nothing will be done as it never is but just figured id let you know the idiotic crap we as passengers deal with and the crap service your provide and the last of attention that your employees pay to what the hell they are supposed to be doing. Disgusting

The noise level coming from the Speonk train station is getting absolutely ridiculous. I live about a mile north of the train station and nightly am awakened by a myriad of disturbing noises. The trains idle all night long and are constantly moved throughout the yard. But the worst part is the honking! They're not just small toots, they're drawn out long and loud house shaking honks (about 5/6 in a row) that jolt me out of my sleep on a regular basis. I have been awake since 3 am (2 hours) because of this noise. This level of inconsideration for the residents of this small community is completely ridiculous. The MTA makes enough money, surely they can figure out a way to play with their horns during waking hours!