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My grandparents request a car for 6pm, at 6:30 the car still has not came, I called to ask where the car is, The lady replied, He is on his was, I asked her if she can check, with attitude she replies WAIT ! he is on flatbush ave, I told her its 30-40 min away my grandparents were suppsed to have a car by 6, she replies nothing can be done, he will come shortly, the car come 7:30, my grandmother couldnt wait anylonger after 40 min and didnt want to go anymore, her legs started to hurt from waiting too long, my grandfather was still outside in the rain waiting, when the car has came 1.5 hr later, my grandfather asked him why so long, the driver started to yell at him, where are all these crazy rude people come from ? who hieres them, I understand the goverment doesnt want them to be on food stamps and all these free free and they take all these project druggies that can care less about other people and have no respect, they should not be able to work where customer service is needed. keep them cleaning streets.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Yes, I agree, the company needs to hire a new batch of customer service phone reps with experience and training because the reps they currently have are very rude and don't have any home training or job training at that. The company need to start screening these so called customer service reps calls so they can see for themselves how extremely rude their employees are.
Today is July 28, 2018. NOTHING has changed. Nothing. For 6 years, nothing. Reps cannot speak proper English, they are rude and IF everything goes normal, we should consider ourselves lucky.
Your book a ride reps are extremely rude. You can't understand what they are saying. They talk very fast and with an attitude. If you ask a question, God forbid, they act as though you are bothering them. You need more training and reminding them that they are dealing with human beings just ike them or even more intelligent & well mannered than them.
I agree, Access A Ride phone reps can be RUDE. Just made a trip coming from Staten Island to Brooklyn. Rep by introducing herself. After providing ID, stated she could not hear me. I then said, it was not an issue when I attempted to make an appt earlier i n the morning. I then raised my voice so rep could hear. She then proceeded to give the wrong time(s) that were requested. Three different times it was addressed in simple English. Her response was one of an attitude, making sure to say "maam" which made no difference with her rudness. Reps should be given ID number like consumers have. Complaints can be filed and dealt with in an appropriate and timely manner. Training should be mandated. This is a paid job so there is no reason for the attitude. Further, disabilities are NEVER asked for, so the last thing one should have to deal with is an untrained person who had/ is having a bad day. Good customer service is essential, no ifs and or buts.