Long Island Rail Road [LIRR]
Reviews and Complaints

I recently purchased my September monthly early in the LDW holiday because I wouldn't be able to get it later. Upon traveling on the train that Friday, August 31st, I was not allowed to "use" it yet because it wasn't September. For $300 a month, I should be able to use my monthly 1 DAY before the month begins. This is outrageous and ridiculous for the amount of money commuters pay a month for terrible service. Not only did I try to fight back, because this is absurd, but the conductor got rude with me in the process. Your service and policies must change to accommodate your middle class patrons. I had to buy a peak ticket out of pocket when I already purchased, my once again, $300 monthly. Make some changes, no ones riding this train for leisure at 7AM.

I am on the Ronkonkoma line, 5:41pm train. There are cars without AC. Car number 7733 and car 7734. The heat index is over 100. It is NOT ACCEPTABLE the LIRR put this into service. Now you wonder why people are disgusted with he service?

Now I am advised my complaint is to short and probably will not get reviewed. Are you kidding me. This is a joke. Writing this complaint in a car that is 90 degrees

Email address [protected]@aol.com

On 08/29/2018 at approximately 12:30 pm, Access-A-Ride car #7071 was backing up into the pedestrian crosswalk at 99th Street and Madison Avenue, NYC. The driver backed up and hit pedestrians 3 times, despite our yelling at the driver to stop and look behind. Despite our notification, the driver just laughed and yelled, and kept backing up the wrong way on one-way Madison Avenue.

on August 24, 2018, at approximately 7am, heading northbound on the van wyck expressway (at the Jamaica ave entrance) one of the yellow LIRR box type truck barreled onto the expressway nearly hitting my car making me slam on my brakes, and others behind me. I immediately honked my horn, rightfully so, your employee slammed on his brakes nearly causing another accident and then would not move his vehicle because he was annoyed that I and others were pissed off at what he did. This was bad enough what he did but what upset ME most of all was he saw that I was a female so he started making lude and inappropriate gestures at me. This is extremely upsetting that the LIRR hires and allows employees to do such things. I would expect that you take some sort of action on this employee. Pls. advise

On Saturday, August 18, 2018 I walked to the Flushing/Main St station to obtain a ticket for the 7:05a train. Upon arrival I found it somewhat difficult to use the machines because the areas surrounding the vending machines on both sides of the station (there are only two machines) were occupied by homeless, one of which had a huge cart with garbage in it parked right in front of the vending machine. These individuals were also blocking the elevators on both sides (entrances to platforms A and B).

This station is still undergoing renovations and I know for fact that there were people living under the tracks at one point before they started the work. It seems like there will be other little stores to open once the work is complete. Homeless finding refuge under the canopy does not work for the riders at this station, ESPECIALLY when arriving during the early morning hours (5-7a) or late night, as it becomes a safety issue of getting mugged or otherwise, particularly for females.

I personally love the renovation but had to reach out with this concern as I had walked from the 7-train to take LIRR because there were a group of homeless men that came onto the subway; again at that hour of the day not acceptable or safe. My hopes is hat there can be some instituted regulation so the riders of LIRR here can feel safe and not feel taken advantage of with the care prices we pay to ride. We should not have to contend with this issue. Sorry!

Best,
Dawn M Speller

8/7 tuesday
i got home 123:0am of 8/08am at carle place area.
The train was backed to jamaica(left 07:54penn on 8/07) and diverted t
o south linee(babylon area) which was not explained clearly.
Also sound of speaker was unclear and low,
has to speak loud!
if we understood clearly, some of us never took this train and could have got off at jamaica
also stuck at babylon over 30minues,
whole trip was slow.
We knew weather condition, but need to know details.
We are paying customer.
That why lirr gets bad, worst reputations.

Since we got new preside, mr eng who is asian,
we expect a lot.

This is ridiculous
lirr should have given us compensation.

Railroad crossing on Islip Ave(Rte 111) Brentwood south of Suffolk ave causing heavy traffic delays for past few weeks. I have been driving this route to work for almost 20 years. Gates always came down at approximately 6:56 A.M. About a month ago after work was performed the gates started coming down 5 or 6 minutes earlier for same train to pass. This is causing traffic to be backed up north and south on very busy road(111). This really needs to be fixed back to the way it was before work was done.

Dear Sir/Madame

I scheduled a trip with AAR for a 9:45 appointment with One on One Therapy for Augut 3rd. The arranged pick up time-given to me by the agent was for 8:33 Am with a return pick-up time of 12:52 PM.
I was called by driver Joissaint Roose [protected]) at 7:39 Am to advise me he was outside. I informed him that my pick up time was for 8:33AM and I was not yet dressed.. He said that he would wait. I rushed and went out as soon as I could, knowing I was going to be very early for my appointment. I arrived at the facility at 8:00 A.M. And the therapists began my therapy upon my arrival. I had finished by 9:50 AM so I called AAR to reschedule my return trip for an earlier time. I was told that I would have to wait until 10:30 AM to request an earlier pickup. Tired and hungry, I took a taxi home. At 1:25 PM a driver (Juanioze Nikolo [protected]) called my phone I guess for a pickup, but I was already home. That was the second time in a few weeks that I had been picked up earl.
Further, I recently had a knee replacement. I repeatedly request that the car/taxi come into the garage and pick me up at the security station. Otherwise I have to walk about one and a half to get to the street level of my complex. It is difficult for me to navigate the steep ramp. Your drivers seem to be unwilling or unable to locate the entrance even with exact and explicit directions. I would appreciate it if you could avoid sending the "green" cars for my trips. For my appointment last week, I paid someone to take me there and pick me up to avoid the stress.

I don't know how you can rectify these issues but I am discouraged from using your service.

Please advise.

Thank you.

Alice Stewart
1166877

To whom it may concern,

I have been a commuter holding a monthly ticket from Ronkonkoma to Woodside for over 2 years now. Ask me if I would recommend the LIRR for other commuters...my answer would be 100% absolutely not. I would consider my commute a very abusive relationship with the LIRR. Every month, or this week for example, every single DAY, I am extremely stressed out trying to figure out how I could possibly make it to work on time, and failing each time. And yet, each month I think, "this month will be better, the train is much easier than sitting in traffic" and I spend another almost $400 to be let down again and again. 4 days this week alone my pay was docked because of my tardiness which was at no fault of my own. Twice this week I arrived at the Ronkonkoma station more than 30 minutes early to take an earlier train and make it to work on time. Jokes on me, I was still late to work both times. It is unbelievably frustrating to commute at the mercy of the railroad. For $391 this is the service I receive: late trains, trains that never come at all, trains that smell disgusting or are littered with garbage, and "quiet cars" which are complete BS because no LIRR worker in my experience has ever enforced the rule. I absolutely despise the LIRR and how corrupt and inefficient you are as a whole. Per usual, thanks for nothing.

August 7, 2018 a driver at 11:35am a driver at 72 Lexington was on his cell phone and cut me off. I had to slam on the break which scared my 6 year old daughter and caused pain to my disable brother. The driver sped off and cut two additional drivers off as if he was drunk. I called the office and Brittany was extremely rude. I was redirected to numerous people because I wasn't a passenger they were annoyed.

I've been a mail and ride customer of the LIRR for 15 years now - Long Beach Line - and before anyone responds negatively to my comment - let me be clear, NO, I do not expect a limo or spa treatment on the train as someone else commented to another person's complaint about people putting their bags and/or luggage on the seats preventing others from sitting down on a crowded train.

For the amount of money I pay to ride this train monthly what I do expect is a seat - especially when it's available but being taken by someone's luggage. And when you politely ask them to move it- THEY have the nerve to get annoyed and give you attitude which then causes a problem and/or an argument. Not trying to hear that at 7:25am in the morning before I even get to the office.

My point - just like others have mentioned is that there's always an announcement being made about "please be courteous and not put your bags or your feet on the seats" yet the conductors walk by, SEE this, punch the person's tickets before the train gets into other stations but yet says nothing.

This is a problem - it's got to stop! NO one should have to stand (unless by choice) when there are plenty of seats on the train nor should you have to get into nasty, vicious arguments about why someone's bag or luggage doesn't belong on that seat - if you're going to reimburse me for my ticket into the office for the day so your bag can be "comfortable" then we have a deal - if not, then the conductors who are walking around making sure everyone has a valid ticket should tell those customers to MOVE THEIR DAMN BAGS!

Wednesday and Thursday Penn to Huntington 5:35 pm train delayed both days. Working in NYC and commuting is tough enough when your commute becomes longer than normal is unacceptable.
We pay too much money and expect better

the 522 to ronkonkoma, car 7193. 8/1/18
2 women boarded the train with luggage in penn on this very crowded train and because it didnt fit on the overhead placed them on the seats
I explained to them the train is always full. one of the women put her bad under the seat the other left it on the seat saying where should I put it then. both another regular commuter and I said by the luggage area. needless to say she ignored this.
there are 5 people standing in this part of the car, one of whom could be sitting.
the conductor/brakeman came through the car at 6 but said nothing
should customer comfort be a prime concern?
announcements and enforcement should be consistent but rarely is.

My name is S. Shteynfeld. Today, July 28th, 2018, at about 12 noon I called to request a pick-up for Monday, July 30th. The dispatcher had a so heavy accent that I had to request a help of a translator. That person was incredibly rude. Instead of just helping to understand what the dispatcher was saying he was dictating me what I can and cannot say. As far as I understand this was far out of his job description. Entire exchange put me in severe distress. When I requested to speak with his supervisor this person simply disappeared. If this person doesn't have a proper training as to how to deal with people with disabilities he should not be working in this place. Please make sure you follow this complain because I definitely will. Thank you.

Why is it that the 5:24 Hicksville pulls into Jamaica only to see The Atlantic Terminal connection close its doors, move out of the station by a few cars and then stop? Why can't the train stay in the station the 4 mins it stopped and take on passengers? And if it's the "on time" argument, you can't be serious. The 3-4 mins. max it would take to allow passengers to board couldn't make that much difference. Please, give us a break!

My 84 year old mother is often not picked up from dialysis by drivers who says she is a no-show. She is weak after dialysis and doesn't have the strength, so how could she be a no-show? Today, she waited almost 2 hours and the driver didn't show up. When I called to check the status I was told the driver stated that he called her cell and mine, went looking for her and after waiting he left. This is a lie! It is so frustrating! There seems to be no accountability. There needs to be a system that works for people like my mother who needs the service.

The 4:52pm Babylon train leaving Penn is late arriving at Massapequa every single day; most days it is 9 minutes late. I take this "express" train Monday through Friday, that is supposed to arrive in Massapequa at 5:38pm but does not arrive until about 5:43pm. Usually, the train doesn't even leave Penn on time, and then "crawls" from about Merrick to Seaford, which is the first stop. I have had to cancel multiple appointments that I have made based upon when the train's arrival time is supposed to be. This is, by far, the LEAST on-time mode of transportation I've ever taken, with the exception of the 5:59pm Babylon train which was equally as horrible. This needs to change. People base their scheduled around the arrival time that is provided by the LIRR in their timetables.

June 19, 2018

I live in the condos directly abutting the mta parking lot in speonk, which is now utilized to park lirr trucks and vehicles (not the customer station parking west of depot road).
Since you park your vehicles there, the employees tend to eat and leave their garbage on the ground, ie, food, empty bottles, cans, bags with uneaten food, etc.
This will invite rodents and other living creatures!
It is insanitary, unsightly, and disrespectful of the neighborhood and the environment.
Either take the garbage with you or put it in covered trash containers. However, if you do put garbage cans, please be sure someone collects the garbage!
Thank you,
Beth fine 220 montauk highway; hampton villas, speonk
[protected].
Next week i'll send photos

Most of the conductors ate rude and regularly inplicate PAYING riders as farebeaters! Demanding that we state where or ride has originated when it's obvious if we leave Penn and have not stopped that it must have been Penn! It's clear on my eticket that I've purchased a ticket to Ronkonkama! I spend a hell of a lot of money and I WILL not be treated this way!

Once again Access-a-ride came to pick up my nanny an hour and 45 min late. We received no explanation on why there was a dely. I seriously think you need to make an inquiry about that. And then the driver proceeded to pick up two more passengers. The original pick up time was 6 pm on 5/22/18, she was then picked up at around 7:45pm. She did not et home to Staten Island until 8:55pm. Is this acceptable to anyone? No call to say they were going to be late, no apology for the lateness. I guess no one cares about the passengers of access-a ride. The last two time you failed was when your driver drove passed the house, never slowed down or called and said she was a no show, the other time the driver does not know the area and decided to pick someone up further away and then circle back to drop of my nanny. I really hope things change.

Passenger - Yvonne Buchanan
ID# 939745
Request time 5:15
Promised time 6:00 pm

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