Lordon Management review: Harrasment 22

The only dependable information available from the original p0ster's rant is:
-- Though allegedly representing "12 residents", he/she corroborated their own complaint.
-- They are ignorant of the working relationship and different responsibilities and powers of an HOA board vs. a contracted management.
-- He/She is a repeat offender. Fines are not levied without a warning and hearing.
-- They don't review the posted agendas for monthly meetings to know when bids are being considered.
-- They don't read the financial reports or budgets.
-- They think that hot-button words - like harrassment, "discriminative", corrupt - give weight to their unsubstantiated smears.

I expect anyone looking for a management company for their community is already familiar with the type of resident who ignores facts that contradict their opinion.

Free speech is good. Initial ignorance is excusable. Willful ignorance is pathetic. Annonymous libel is reprehensible.

Lordon is also the management company for our homeowners association. The same Lordon that the previous board member wrote "Lordon has been a great management company, extremely helpful in all of our endeavors. They DO have the communities interest in mind in everything they do. It's their job and they do it well." is MOST CERTAINLY A CROCK! I am a home owner in the Herritage Village Association, in La Habra, California. A few years ago we got the monthly newsletter informing us of a special assessment to re surface the pool. It was going to be $425.00 per unit. There are 230 units in Herritage Village. This would be a total of $97, 750.00. Mind you the pool did need to have the bottom refit with rebar due to the previous rebar being rotted away. Still this struck me as a bit high for what it was. I contacted my nieghbor who was on the board to discuss this. I told her that a friend of mine is a contractor who uses a very reputable pool contractor for his jobs and that I had spoke with him about this. She seemed to be encouraging at first, so much so that I attended my first meeting with both of the contractors at my sides to answer any questions. Boy was I in for a treat! Not only were the board members expecting me, but they treated me as if I were some kind of trouble maker! I thought I was really doing everybody a favor in presenting a solution to the community to have the same work done for $30, 000.00 less and still have the same guarantees. I was told they were already contracted with the other company although no work had been started, and they were sure there would be a penalty to pay if they cancelled. I asked if they had a copy of the contract they replied "no not with them". I asked what they penalty might be, they replied "Generally 10%". I then pointed out that even after the 10% we would still be saving more than $20, 000.00. The board became extremely defensive along with the spokesperson from Lordon Management, and although there were only a handful of people who attended the meeting, many of them felt the same way as I did about the odd behavior displayed by the board. The contractors that I had brought mentioned that they go to these meetings often but have never seen a display like this before. I was able to get the board to agree to the contractor filing forms with Lordon in order to formally submit a bid as well as got the board to agree in showing me the contract and documents for the pool. Well next came the real shocker, the pool gate had a pad lock on it that no one seem to know the combo for. This of course making it impossible for the contractor to enter the area to measure for the bid. Likewise I was never provided the documentation either. At this point I felt by paying the assessment I would be aiding something very wrong. I continued to pay my regular dues and Lordon deducted from my dues the amount needed to pay the assessment, this of course leaving my account behind on the monthly dues. Now they are able to tack on all the fees for late and the interest charges etc. and by the way stop me when you feel we have reached the part that suggests Lordon has the communities interest in mind. Later Lordon sends by certified mail a lien notice. I contacted Lordon in writting stating that I have not yet received the documentation agreed upon at the meeting. I received a letter back stating from Lordon that the board feels it has provided enough documentation already. I write to Lordon again requesting documentation and nothing for several months. Meanwhile I come to find out the bid made by the company that was to work on the pool was far less than what was assessed and collected. Then yet another certified letter comes just like the first one. This time I called Bruce D. Stuart's radio show. I told him about what was happening both on and off the air. Then followed his advise as to write Lordon and ask that they remove the fees and the lien if there actually was one. I also asked why we were assessed for an amount that is way higher than the bid seems to indicate as I had in my possession the actual bid copy. I was able to get this through the contractor that I had suggested do the pool. He used to work for the other company for many years and when he was stopped from accessing the pool he contacted that company and asked for the scope of work so as to have something to go by. They gave him a copy of the bid. They responded with a letter stating that because we always pay our dues on time the board has made the consideration to cut the fees in half and this will be reflected in the following billing statement. It was not reflected in the following or any other statement to date. We did get a following newsletter stating there was good news for all of us home owners, they write that the pool cost has been determined and it cost $13, 000.00 les than what we were charged so "AS PROMISSED" everybody is getting a $57.00 credit on next months dues. Does the timing here raise question with anybody yet? Some time later we did receive yet another certified letter of a lien notice again and this time it was followed by another from a notary that it had been recorded with the county. So currently a lien has been placed on our property. Recently Lordon has levied yet another special assessment for a block wall of 6 feet tall by 175 feet long in the amount of $67 per month per unit for the next 2 years. That means the wall will cost a total of $369, 840.00. My wife had asked our neighbor, who is now the president of the board if they had contacted the contractor that we had suggested back when the pool thing was going on. She was told no because only a certain type of contractor can do this job. If this isn't a reality check for you who think Lordon is great then let me say to you that you have already drank the koolaid or maybe you too stand to benefit from the corruption. Either way you have to live with yourself not me!

I am in agreement with complainants above, as I can share my own experiences dealing with the Community Manager assigned by Lordon Management to look after our community in 2900 Madison Ave Fullerton.

I am at my utmost politeness when contacting Lordon, mostly by email, due to me, working abroad and only at my home 3 times a year at most. My sister lives at my unit and took care my business while I am aware.

As a new home owner at a community, I have many questions as there are items need fixing which are the responsiblities of HOA. My only contact the Community Manager appointed by Lordon did not reply to my sister email. It has been a month and a half now, with no reply to my sister email about queries, and i personally decided to email her again. As of last night (Oct 26, 2010) I still have not received any email back. Today, I decided to email the other lady working in Lordon, who I found more pleasant to deal with. I also cc the email to the customer service of that company to get their attention to address this communication issue.

I will continue posting my experience with them, in this web site, to keep everyone out there informed about the quality of service I received from Lordon.

So far, I feel that my attempt to pay HOA dues on time is not reciprocated with the same timeliness in answering email / courtesy and professionalism.

For others experiencing less than professional service from this company, I urge to put your experience in this board.

I went to view some condos in the Templeton Street in Los Angeles, from far the building looked great. The HOA fees are pretty high $481.50. I found that Lordon management takes care of the property. Let me tell you that I think that the homeowners are being taken advantage of. For paying such high fees, the halls smell like pet urine, the carpets are old and dirty, the pool furniture is old and plastic is cracked. The tables in the lobby are all graffittied, the plants are dried and neglected, the walls in the halls are patched and not painted, pool is not as clean. I really think that if you are a homeowner and want to sell your property, when you have potential buyers come in and look at this, its a loss. I can't see how homeowners let their property values go down due to Lordon's Management neglect. It's a shame because building is only 5 years old and it looks pitifull. As a prospect buyer I'm glad I read the reviews. Not good management for the high 482.00 management fees.

I agree! I am a resident in Westlake Village and am in the midst of dealing with incompetence on a level so high that Mismanagement is the only word that can describe this company and its employees. The are discriminatory and a failure to the community in which I live in! Thank god I rent!

Wow! I sure wish I had read all these postings before purchasing my condo unit. Lordon Management is the managing company for the HOA I belong to. I also feel there are whistleblowers in each complex, and I live above one "whistleblowing" 60's something couple in my complex. The Mrs. below me took an immediate dislike to my daughter (24 year old) and I when we moved in. I have no idea why except that her husband enjoys ogling my daughter as she enters and exists our home. In any case, they "blew the whistle" on me for fabricated issues to the HOA board members (their buddies), who submitted the lies to Lordon Management, who wasted no time in sending me letters threatening fines against me. I faced the board with a written rebuttal/argument asking for proof of the allegations. The outcome was in my favor, but with a warning that "they", Lordon Management, are watching me. And, they are. Just two months later, I received another letter telling me that something added to my property must be removed because I did not get their approval prior to installation. Unbelievable! The item they are asking me to remove was there prior to me purchasing the condo! They gave their stamp of approval to the unit I bought before the sale could go through, and now they are telling me I'm in violation? And like many others, I have called to talk to them and received no response back. I'm sure I will be getting a fine in the mail soon for not removing the item. I think I need to employ an attorney soon. BBB, is there anything we can do for action against this company? They are clearly harrassing people and getting away with criminal activities as mentioned by many of the complaints above. How can people be in "pursuit of happiness", our constitutional right, when we live in fear of harrassment from the company that manages our homes? "Home" should be a safe haven for people, not a place to dread living at.

Lordon Management destroyed my life.

This company is the worst. I have been singled out, harassed for 6 years since I bought this place. I don't know how the people above had good experiences, I'm guessing it's probably board members who wrote those. I will never buy another property under the jurisdiction of a HOA after my experiences with Lordon. The two vile women in their office Josephine Perez and Caroline have the worst customer service I have ever experienced as well. If you have an issue they are required to sort out and you're not one of their board members they'll simply hang up on you, happened to me 7 times over the years. Even when I gave up and just wanted to be left alone, even ###-kissing doesn't alleviate them from just hanging up, unbelievable. Somehow they've finagled a way so the HOA cannot be changed, meaning you couldn't petition for an alternate company to handle the HOA's duties. They charge me over $275.00 per month to harass me. I have been sited for 'bent screens' while I documented the fact 4 of neighbors screens were bent much worse, including the one right next door, and when talking to them hadn't heard from the HOA, about them. Apparently my screens must've really rubbed them the wrong way. Parking was a whole issue upon itself while they towed my car (knowing it was my car) because it wasn't parked in the garage, according their 'garage inspection' which they'll want to do anytime a new vehicle comes or goes. Even though the parking lot outside was empty 99% of the time, it's such a problem that they need to do garage inspections and are really concerned with whose parking where. Honestly didn't have guests over after the first year because of the harassment, as I had no recourse, their rules are written so strict that you'll always be breaking one of them. Example I rented rooms in my condo so every 6 months it was another towed vehicle and another garage inspection, even though I never lied, or broke those rules further then having someone new move in and not informing them in 72 hours. It went much further and deeper, unfortunately to mention all the there petty ### I'd be here for a month writing it. I don't understand why people are so concerned with what I am doing, I have realized now that HOA's are just a loophole so busy-body blue hairs that have nothing better to do can dictate to you how you should live in a legal context. I am seriously surprised no one has been murdered because of their intrusive arrogant entitlement that makes them feel they can control whoever they please in that community. Do yourself a favor and stay away from any property under Lordon's reach, because that nosey neighbor how hated you mowing your lawn, and drove you nuts, maybe a board member there and will own you after 6 months of frivolous complaints and thousands of dollars in penalties.

Wow, here in covina pines we have the same probkem with lordon board officers & members. False accusations go beyond of what they seem to find as truth. Im currently putting in a claim with lordon in regards to how any self respecting person can think its ok to treat, talk & act in such a manner with someone else's child. I find it upseting & this mama bear isnt happy that my child had to endure such behavior lordon management is a company who seems unable to fullfil its mission statement as well as philosophy. I feel sorry for every property who hired this management of crazed board members & officers who play favorites & abuse their powers.

I agree with these comments on how corrupt the individuals working for or with Lordon are. My 87 year old father has lived in one of their complexes since the 197o's, before Lordon was there and since they, Lordon, took over as the management company, he has been harassed, over charged, threatened and has had false allegations opposed upon him with the fines and / or the police contact due to those allegations . there are definitely these so called "whistle blowers" that reside there and are just as corrupt as Lordon, itself is. Oh and I can not forget to mention the tow truck company that Lordon has in it's pocket of which I personally witnessed towing cars from the complex, dropping them off behind a building that is across the street from the complex and going back to the complex to find another car to tow and I can be pretty sure, to tow illegally. just as mine had been . There are numerous " hop - scotchers ", relating to parking, that live there and the complex is open for guest parking yet there will never be one due to these types of residence . Lordon will do nothing about it nor will they do anything to add a couple of Handicap parking spots . there is not one in the whole complex . So what can we do to get them out of there?

I'm worry about noisy too.Everybody writing about money, maintenance. But nobody writing about safety place.Now a lot of neighbors not owners, but renters.They are not worry about other neighbors, noisy, smoking Marijuana, disgusting people.I dont like it, we need to be more strict, cut loud music even day time, keep clean back yard, don't be mean to other neighbors.Most neighbors nice, quiet, respect each other.But some not.We need to resolve this problem.