Lou Fusz Automotive Network
Reviews and Complaints

Worst dealership ever had to deal with. Lied about everything weeks after sale they say owe more in fees. Vehicle had check engine light on they cleared the code and 5 min after the sale light came back on and they won't warranty work or make the issue correct.

Wow what a waste of unprofessional time. I booked a flight for my employee, created a resolution to purchase document, sent over my business license, put down a $1000 deposit and at the last hour the dealership would not take a company check. We are a $10M, 30 year old company and the dealership is sending their company over to complete paperwork with me directly, the owner, and I will provide and I.D. and they will notarize the transaction. So in the end, I lose $500 on a flight and a manager will not even discuss the dreadful ending with me. I would avoid LOU FUSZ TOYOTA at all cost.

LOU FUSZ FORD I had an amazing experience with the team at Lou Fusz Ford in Chesterfield. Took my truck in to diagnose an oil leak. The service department informed me that my engine block was cracked and I would need a new engine. After weighing all of my options I decided to purchase a new F-150. This was by far the best experience I have ever had buying a new vehicle. I told them what I could afford and what I wanted in the truck. With some compromise on both sides I left the dealership with an amazing truck. I would highly recommend Lous Fusz Ford to anyone looking to buy a new truck or SUV.

Do not buy a vehicle from this place. I bought a Jeep Grand Cherokee from this dealership. Went in on a Saturday liked the vehicle and bought it. They said that it just came in and it had to go through the shop for their inspection process. Ok that's fine since I noticed some scratches on the front rotors. They said they would turn the rotors which would fix that problem. Well their inspection process is either very poor or they didn't do one. The rotors were not turned, the brake pads were so rusted only one clip was holding pads in place. The radiator had a leak and the coolent was turning to sludge. I called my salesman and sales manager left VM's but was told not their problem essentially. Over a $1,000 dollars later I had to pay and fix what should have been caught in "THEIR INSPECTION" don't buy from here

+++++++++++++++++++ BEWARE ++++++++++++++++++++++ ALL TRANSMISSION FLUID IN THE engine - SMOKES AND JERKS We went to Lou fuse for a transmission flush. The tech hooked up to the oil cooler line and sucked out the oil and placed transmission fluid in the engine! Oh this gets better yet. When we picked the vehicle up and it drove horrible. As we were going down the highway huge amounts of smoke... bucks and jerks ... NO power and barley made it back into a parking spot using reverse. Curt *** said we flushed it and we now have oil in the engine and its all fine. The manager Brad said worst case we will need an O2 sensor. Mark the GM who was rude about this (by the way not one apology from anyone) when I asked to have it taken to a Chevy dealer he said he would take it to Lou Fuse Chevy, really it that right Mark, so they can save their company from this...no thank you. I work for a dealer, my son works for a dealer, as does my Husband. 9 techs at 5 dealers said this engine is NOT going to be alright. 2 Service managers said the same and when I called Lou Fusz Chevy the day before they said "DO NOT DRIVE IT AND TOW IT" Their own sister dealer said this. I called the other Chevy dealers in town with the same response. Some how Lou Fusz Jeep thinks that driving the car with only transmission fluid in the engine is "just fine" I called Randy *** but he is out of the country right now. Please know that the technicians at Lou Fusz cant tell the difference between an engine line and transmission line and that when your vehicle is smoking and lacks power just putting oil back in is perfectly fine. Mark, Brad, and Curt I offer to have your vehicles brought to my dealer so I can drive it strictly with trans fluid and then put oil back in it. Only for me to tell you that everything will be just fine. Let me know when you want to make this appointment I will work you in immediately. Let this be a warning to everyone ... They cant even tell the difference from trans to oil. To top this experience off we still paid for the botched up transmission flush. Not one apology and no refund. Serious ... we paid to have a vehicle completely BOTHCHED. This is the worst kind of dealership I have ever, in my 27 years of my dealership career .. ever seen or dealt with. ===================== BEWARE=====================

Recently I reached out to Lou Fusz Toyota to discuss a driver side seat shroud that was replaced a year and a half ago by the service department. I spoke with the service manager and he explained it was a 12 month or 12,000 mile warranty on this part. I explained that this part, which was $300 installed, should last longer than a year and a half since it's not an item that is stressed or handled frequently. He explained that he can explore with his regional mechanical decision-makers if they would do anything to remedy. If that didn't work, then he could go straight to Toyota national and see if they would address the issue. The regional mechanical decision-makers declined to look at or address my broken part. I was then referred to Toyota national where I was given a case number and was told before anything could happen, I need to go into the dealership and have it diagnosed as being broken, which I did immediately. This representative was in contact with the service manager allegedly to share all the information regarding the broken part. Both the service manager and the national Toyota representative kept emphasizing, we get back with people within 24 hours. I had not heard anything after a several days span and called the national Toyota representative. He had said, if the regional mechanical decision-makers said they would not address anything then more than likely to Toyota national would not. The frustrating part is, I was told by this person to go into the dealership and take time out of my day to get pictures of the damage and have the broken part be assessed was useless. The conversation ended with the national Toyota representative that he would get back to me and notify me about the case. I feel during the situation that I was bounced around and passively pacified but not taken seriously that I feel a part should lasted more than a year and a half. I also think, that if you set a standard with a customer that you'll return phone calls within 24 hours regardless of the local entity of Toyota or national entity that you follow through with your word. Lastly, it is extremely unprofessional, and I mean unprofessional to not validate or work with customers that have been part the Toyota branding for generations and not have the foreseen value that a customer should be addressed even if the conversation is hard to have.

ZERO STARS! We purchased a NEW 2020 RAM 1500 fully loaded on JAN 27th, and drove 9.5 hours to do business with this dealership. We are from Texas and this was the closest dealer that had the truck with all the features and colors we wanted. The internet prices were good and we decided to make the trip. After negotiating back and forth over the phone, I FINALLY got all the rebates they were advertising. During this process our salesman MATT *** had mentioned that there was a $698 non negotiable charge that was a dealership package that they call FUZE GUARD. It was basically a few things they do to new vehicles and a way to recoup some dealer costs. He mentioned door edge protectors and that they spray the windshield, and vehicle with protective treatments. We understood and agreed. We asked our salesman as well as the financial guy LEO *** if all that had been done prior to signing and they both told us it had. When we stopped for the night on the way back, we remembered the edge protectors for the doors and looked for those. There were none. We texted our salesman photos immediately that night and let him know. He was off the next day (Tues) and said he would talk to someone on Wed and get back to us. He didn't call back, so we called him. We told him we felt since this had not been done, we felt nothing else had either and we would like a refund of this charge which was $698 PLUS TAX. A key finder was another part of the package which we did not receive and was never even mentioned to us. I found that out later after finally finding their ad. We were in rain half of the way home and there was nothing on the windshield that was making the water run off... Their ad says "Windshield treatment" Whatever that is supposed to mean... ALSO Says "INVISIBLE DOOR GUARDS." There are totally invisible because they are nonexistent as well as that invisible key finder. Our point is that the tangible things that you can see were not done so why would we believe that ANYTHING ELSE WAS! We can't see the other things and they certainly can't prove they were done just because they SAY SO! My husband left a message for THE GENERAL MANAGER MARK *** to call us and he has yet to do so. A sales manager named GEORGIOS *** called us instead and offered us $40, "Take it or leave it." He told us that he was in charge of everything and we could go no higher with our complains. LIE! IF I WERE THE OWNER OF THESE DEALERSHIPS I WOULD WANT TO KNOW! YOU ARE GOING TO LOSE A CUSTOMER OVER THIS? I WOULD BE CLEANING HOUSE IF IT WERE ME! I told him that my online reviews would not be favorable and his response was to go right ahead, that this was the beauty of freedom of speech and I could say anything I wanted... REALLY! THIS IS YOUR ATTITUDE! WE CURRENTLY OWN A JEEP, A DODGE VIPER, AND AN ANTIQUE RAM PICKUP IN ADDITION TO THE NEW ONE WE JUST PURCHASED. We are business owners and certainly cannot comprehend his way of thinking in regards to customer relations. I now have been reading the reviews of this dealership and it is eye opening. We are pursuing this as long and as far as needed until our money is refunded. IT IS THE PRINCIPAL OF IT ALL NOW! There is another review from *** that was written about a week from the date of our purchase and her situation is almost identical. She was credited $200 and they insulted me with an offer of $40! I can see MARK *** spends most of his time answering complaints online but refused to call a customer directly and allows someone as rude as MR. to handle these issues. THIS GIVES THE DODGE BRAND AND ALL THAT THEY REPRESENT A BLACK EYE! TO CHARGE PEOPLE FOR THINGS THAT WERE NOT DONE IS STEALING, NOTHING MORE AND NOTHING LESS. BUYERS BEWARE! READ THE BAD REVIEWS. THERE ARE RECURRING COMPLAINTS AND PATTERNS. THIS HAS TAKEN THE JOY OUT OF THIS PURCHASE FOR SURE!

Since my heart attack and more than my share of surgeries, one of which I am still recovering from, at 70 decided I wanted to ride a motorcycle again, I came across one like I had searched for on line and inquired about it.

After receiving this email below I filled out their loan app, which only accomplished a reduction in credit scores when ran. On 03/31/2023 I gave down payment $1300 over the phone by credit cards and got my own loan for the remainder for $4000. I then made every effort to find an affordable transportation service to get the bike back to Nebraska. Since all rates were more than 3 times what me going there for pickup, I contacted Derryn Holmes, the salesman I was dealing with on 04/10/2023 to let him know I would arrive there next day for pickup. I had to quit my pain medication in order to be able to drive and function properly and after 10 hours driving just wanted to finish deal and go get some sleep.

On arrival nothing was ready and it took over an hour to get paperwork done. Of course I expect to get the normal you should have checked it out better before purchase. I couldn't even put a leg over it because of surgery and after the drive and extra time there the motorcycle could have been pink with poka dots and I wouldn't have noticed. It was after getting home and then getting title that I noticed everything he had stated in the email was total lies. According to title the previous owner had the bike less than 2 years and when key is first turned on odometer reads over 10,000 miles. As for being road worthy and touring/show capable, rusty wheels and dented lights keep it from being far from show capable. I could have accepted that, but it is also far from road worthy and sits 50 miles from me at a motorcycle mechanic because of knock in engine.

I expect nothing to come from me writing this except to get other elderly people to be cautious.

Email received before attempting purchase::

All right Gary, the previous owner was actually the owner of our Indian shop. He used it as a show and display bike when he bought it with 5,000 miles and only put on about 20 miles per year, for the better part of at least five years until trading it to us. Since then, it's only had 2 miles put on. It is still road worthy and touring/show capable, but unfortunately the odometer did stop working a little while back.

Respectfully,

Derryn Holmes

Lou Fusz Motorsports

Sales

[protected]

Found a tracking device on my vehicle after a buying it from this place. Only reason we found out is because it killed our battery. When confronted about it management pretended like they had no idea what it was about and the battery issue must be our fault. This was after we picked out the car specifically because of the Bluetooth capability it listed on the website. After getting the vehicle home, we found that it did not have that installed at all! They stated that there was a battery issue they knew about before we made the purchase, but we had to go back to replace the battery after the sale was complete, which made no sense. We were also told a maintenance package was mandatory, and found out after our first confrontation that in fact that extra $700 was in fact optional, the sales person just lied to us. Unsurprisingly mere months after buying the car, none of the employees we interacted with are still employed there, which is telling on it's own, but it also means the resolution process has been next to impossible.

I went in to the service dept for a leaking issue with my 06 Silverado. They diagnosed my issue. But when picking up the vehicle they told me it's a common issue with drain lines for the sun roof. They dry rot and disintegrate. They see it all the time. They wanted an unfathomable amount to fix one side and said to double the cost to fix the other. They also charges a fee of $125 to diagnose the issue that they knew of and said they wernt equipped to fix. I was also told that they have nothing to do with Chevy as a company. They only sell the product. I have bought many vehicles through the years from this dealership for their honesty and commitment to their customers. I assure you, this is not the company from the past and my next truck will not be from Lou Fusz nor will it be a Chevy. Due to my line of work I tend to buy a truck or car every 4 years. I also tried to speak with management but was told I am it by the service department and their was no one else to speak to me. Thankfully my wife allowed me to wright the complaint to you.

I have purchased a vehicle. I have not had it 90 days. I was told that I could not drive it off the parking lot for a test drive. They had me sign paperwork. I told her that I was disabled and I asked her to explain everything to me on the paperwork. When I finally drove it, I noticed that it was jerky. The lady that work there and she was rude and said she did not feel the jerkiness in the car. They told me to bring the car in to get serviced. I wanted them to return the car and she said I completed to the paperwork so it is mine. I was driving on the highway with my kids and the car stopped on me. I almost got rear ended. The MODOC came and tried to jump my car and he said it was more serious. I had them tow my car to the service department at the dealership. I told them that something was wrong with my car. They said they did not know, but I told them. Their customer service was very rude. They found out that my motor had locked up on me. I told them day one that something was wrong. The representative told me I need to take my meds. This was very disrespectful.

I purchased a 2012 Dodge Durango three weeks ago from this company. I paid $4500 for it. Two days after I had the vehicle, the check engine light came on. I called them and they told to take the gas cap off and put it back on. That didn't work. I called back and I took it in. They told me the vehicle didn't qualify for the lemon law. I went back and forth with them and then they fixed it. They took out the push button that I normally started the car with so now I only have a key to do it. I told them it knocked down the value of the car. They told me at least the vehicle started. I went to register my vehicle and I needed the title. I called Lou Fusz and they didn't have the title. The person that traded the vehicle in never gave them the title, so they shouldn't have sold the vehicle in the first place. They claim they are waiting on the consumer to send it to them. The GM was rude to me. I finally asked him if I could bring the car back in and get my money back and he said no. He told me if I took the vehicle off the lot and the motor went out when I left, they were not obligated to fix it. I can't even register the vehicle.

We purchased the used vehicle on April 13th 2022 for a little over $22,000. On the 18th of April the temperature light came on and on the dash it said to turn the car off. The morning of the 19th the car was towed to ***. Later that day they called my wife and told her it needed a head gasket or a new engine. I talked to *** the used car sales manager and he said he was going to see what he could do. His resolution was to offer us a new engine for $6800 or we could trade the car back. *** said he would have to look at the vehicle before he could give me a trade-in value. What a joke. I said I will trade it back for the same amount we purchased it for. There is no way this issue happened in five days. On the CarFax report it states that they changed the oil, did an emissions test and inspected the vehicle a few weeks prior. If that was actually done they would have noticed coolant in the oil. Also, we didn't receive the title on the 13th of April and the car was back in their possession before we had the title. Correct me if I'm wrong but in Missouri the sale is not final until the new owners have the title.

2012 Buick Enclave was purchased on 7/29 with 121,132 miles. I returned vehicle on 1st time on 7/31 121,268 miles as air conditioner was working properly. Vehicle was returned to me after being kept by service department for 2 weeks stating the problem was corrected. As it was at the end of the summer I had no use for air conditioner. A few weeks ago I returned the vehicle to the service department with the exact same problem and was told there as a hole in one of the hoses and it would be approximately $900 to repair. After going back and forth with the service manager the cost was lowered to $700. I reminded them that this is the same vehicle I returned to them and was told it was and electical problem now that I am returning it again for the 2nd time they are telling me something all together different. After getting the vehicle back from service, now the gas gauge is not working properly. I cannot tell how much gas I have in this vehicle. It goes to 1/2 full and no further. When I made the purchase they assured me everthing on the vehicle was working properly. In less than 7 months the vehicle has failed me and all they can do is keep quoting repair prices.

In early October , I spent $4000 to have a blown head gasket on my 2012 Prius repaired at a local garage. Five days later, while driving on the 55 North, other drivers alerted me to smoke billowing from my car. One person mentioned my exhaust seemed ablaze, and soon the front of the car began to emit smoke. The vehicle then started to shake violently, prompting me to exit the highway. Before the car was towed, my husband discovered there was no oil in the engine. The subsequent garage identified oil spattered underneath and a hole in the engine. When I reached out to the original repair shop, they denied responsibility, stating that engine disassembly is part of head gasket repair and refused to help. They offered a salvaged engine from a junkyard, waiving labor costs but charging for the engine. I disagreed with incurring further costs. Eventually, I traded in the Prius for another car at a different dealership. This dealer claimed to resolve the issue, which reappeared within five days, and confirmed a blown head gasket after a $160 diagnostic fee. Despite their one-year work guarantee, the car was leaking oil extensively. I had initially purchased it from the Lou Fusz Toyota dealership.

Purchased a vehicle on 6/29 from Lou Fusz Seller with an understanding that the front bumper and rear bumper would be repaired. Dropped vehicle off 7/13 for repairs. Contacted Lou Fusz on 7/21; informed they are pending part for the front headlight but reassured all work will be completed soon. Contacted Lou Fusz 07/29; informed vehicle is almost complete and will be ready for pick up the next morning. Went to pick up vehicle the next day, front bumper complete, but back bumper still in the same condition. Left vehicle with the repair guy who apologized and explained the work would only take a few additional days to complete. Today, 7/31, received a text message from David stating I can come and pick up the vehicle now because they have completed all work they intend to complete. The front bumper was never included in the agreement, he was sure to reiterate, and he had documents to prove that he never agreed. Which I know is not true, and if the front bumper is not included on the document, he must have been deceitful. At this point, I have paid $20,000 total to Lou Fusz for a 2015 Dodge Charger SXT with the understanding that the few repairs I discussed with the seller, front and rear bumper, would be completed and now being told I am out of luck due to paperwork, which he and his manager are using as leverage to not complete the repairs.

I recently went to the dealership to get a diagnostic's test. My vehicle had a recall on it and they claim it was fixed a few years ago. I believe they did not fix it and sold the car to me As-Is knowing they installed a faulty aftermarket part. From my understanding, Catalytic Convertors are supposed to last around 10 years but the car was only 5 years old at the time of purchase, meaning they replaced it prior to me buying the car. I went in and they claim my catalytic converter was no good and I would have to spend $1800 to replace it. I feel like it is a money grab where they clear the codes on the vehicle, sell it knowing there are issues with no warranty, and then wait for the customer to return to pay to fix the vehicle. I believe the recall was never repaired despite them saying they did as I am having a lot of the issues customers faced with the recall and I am genuinely concerned for my safety and finances as this car cannot pass an emissions test despite them claiming it passed (again, probably cleared the codes to pass). I feel like the vehicle needs to be relooked at and repaired by them since they sold it with aftermarket parts they installed when a Kia dealership should only be repairing and replacing with genuine parts manufactured by Kia, not a third party. Again, just because they sold it "As is" with issues they potentially created should be illegal and they need to be held accountable. I will report to Complaintsboard.com and a consumer attorney.

On December 23 I brought my vehicle to Lou Fusz Chevrolet located at *** for a vehicle diagnostics. It was reported to me the same day that my vehicle needed a new timing belt. Due to the holiday weekend the service department informed me they would not be able to contact my warrant company until December 28th. On December 29th I called the dealership and was informed the warranty company needed the timing cover on my vehicle removed for further inspection. I gave the dealership permission to remove the timing cover on that day. On the week of January 3rd-7th I called the dealership and warranty company daily asking for updates on my vehicle. I was informed that the warranty company sent out an inspector that week for my vehicle to be looked at, but the dealership failed to remove the timing cover so the inspector could not complete his inspection. The dealership informed me they would remove the timing cover and call the warranty company when it was ready for inspection. On January 10th I called the dealership and was informed the timing cover had been removed and voicemails were left with the inspector informing him the vehicle was ready for inspection. On January 12th I called the dealership and was informed the warranty inspector had completed his inspection and the dealership was waiting on the warranty company to contact them with the inspector's report. On January 14th I called the warranty company and asked if they had reviewed the inspectors report and if they were going to approve my claim. The warranty company informed me the dealership has never contacted them in reference to my vehicle being ready for inspection and an inspector never inspected the vehicle since the timing cover had been removed. I was informed later the same day by my warranty company that the dealership still had not removed my timing cover for inspection. For two full weeks I was lied to by the dealership about my vehicle.

On November 3rd, we were out car shopping. Lou Fusz Subaru in St. Peter's gave us a price to purchase a new 2021 Forester. Told salesperson we would think about it overnight. The next day we decided to accept the offer after getting a few other prices. When we met with the finance person, ***, he was suggesting we purchase the warranty. Promoted it as being an 8 year warranty. Told him my husband would be 94 then and probably not driving. I'm not too far behind him in age. Kept telling us we had 90 days to cancel if not happy with it. Said it was transferable. Told him we usually sleep on something before purchasing. He persisted and told us he would throw in the 5 year window breakage policy. After spending a couple of hours with him and feeling tired and beaten down, we said ok because we could check it out the next day, as we had 90 days to cancel. The price was $2,620 added to our loan. They said they would apply the film on window, as it would only take 5 or 10 minutes. We left and immediately had a problem seeing out the windshield. Vision was very blurry and so did everything looking out the windshield, street lights and headlights had halos. Next day called *** and said I was afraid to drive the car at night. Told me to come in and they would check it out. It did seem a little better, but as the primary driver, I told my husband I'm still afraid to drive at night. Asked if film could be removed and *** said no. That day I totally read the policy. If we were given the opportunity to read it in his office, we would have never signed up for it. Contract says 4 years not 5 *** told us. We were only told it would cover glass breakage. Never told how restrictive it was. Not covered if anywhere other than driver's view, specific size of crack, etc. Got online and read all the reviews on company. Many negative. Several talked about having to go to dealer every 3 months to reapply film. In the meantime, I started checking out prices for the warranty. Found a local company who offered the same coverage at less than 1/2 price we were charged. Asked that person about the windshield coverage. He said he doesn't sell it as not a good policy. I immediately called *** to exercise our right to cancel the policy. Went to his office the next day. Again asked about removing film from windshield. Also, advised him of the discrepancies we found. He insisted it was a 5 year policy and only needed to be applied once. He gave us a cancellation document and he wrote in the glass cancellation. The total refund applied to our loan would be $2,620.00. I have attached all copies for your review. Weeks went by and policy was not canceled. Even called *** several times. He said it was out of his hands. Last Thursday I contacted Subaru directly. They asked me to fax my paperwork to them, which I did. The next day, we had an appointment for our car at Lou Fusz. Walked into *** office. He said they canceled our warranty that day for $2,201.00 but he doesn't know if they could cancel the glass coverage for $399.00. Says it has a no cancellation policy. He never told us that at any time. He said if they get the money back, they will give it to us. Told *** he put in writing that we would get $2,620.00 back applied to our loan and that is what we expected. I am sure that glass policy did not cost Lou Fusz $399.00. If they sold everything at cost, they would be out of business by now. We didn't know our warranty went to two different companies. As of today the $2,221 has not been applied to our loan. I told *** he can apply the $399 towards our loan or give us a check. We expect him to stand behind and live up to the cancellation contract. I think ***, was taking advantage of two senior citizens. We appreciate your help in getting our full refund.

This began on November 4th, when we were in touch with a salesperson at Lou Fusz Chevrolet in St. Peters MO about a Chevy Equinox. They quoted us $16,700 for a 2017 model with 18,433 miles. It was supposed to be transferred from another dealership. We set up a test drive but were informed en route that the vehicle hadn't arrived. We returned home. Online, we found a GMC Terrain with higher mileage but $1,000 cheaper. We decided to test drive the Terrain while waiting for the Equinox. On November 6th, we didn't like the Terrain's drive but spotted the Equinox on-site. After a test drive, we preferred the Equinox despite the higher price. Trading in our Impala LT, we expected a loan around $10k after accounting for fees. However, during the finalization process, we noticed the price had increased to $17,395 due to added After Markets and a Service Package from Ally, which we were told was necessary for a lower interest rate. This was false, as confirmed by Regional Acceptance. We were misled into a larger loan, raising our debt ratio and affecting our credit. We've since canceled the unnecessary package with Ally, but our payments remain unchanged. We feel deceived by the finance manager's actions and plan to report this to Complaintsboard.com. Despite these issues, we have not missed any payments and consistently pay early.