Lufthansa German Airlines
Reviews and Complaints

I have been trying every day for the past week to book flight reservations to and from Germany and USA. I have used three different computers and three browsers, all to no avail. I called their web help hotline and got runaround three times. Finally of fourth call, reached Koln, and got runaround until I demanded that THEY try the booking. Was told that they too could not get it to go through. They gave me a LHPROD waiver number and said they couldn't rebook, but call reservations to have them book over the phone and give me credit for the phone upcharge.
Called LH reservations FIVE times and each time was a different location, none of which were in Germany or USA. Each time, they botched the reservation, and had I not followed up early the next day all info and bookings would have been lost.
Finally on the SIXTH try, got someone to rebook AGAIN and confirm that the reservation and the charging to my credit card went through. I have complained three times already about this to LH customer service, and have only gotten back a form letter, with NO acknowledgement about the problem/s, solving them or any consideration by Lufthansa of my plight.

I want someone to look into all the online info AND phone logs regarding my reservation attempts on my reservation and not only an apology, but some consideration for my terrible experience.

On my flight to Europe a couple weeks ago I was burned by scalding coffee being passed from the flight attendant. I understand that accidents can happen, but it was how the situation was handled. First, I had to ask for a paper towels and burn ointment...and it took her more than 10 minutes to get it for me (she was finishing up the row of drink orders!) Her response was "these things happen"...is she kidding..she just burnt my wrist raw! Upon returning with the paper towels and ointment, she basically tossed the paper towels at me. Not once did she say sorry for the accident.

My arm throbbed the remainder of the flight and for the next few days.

Greetings!

This is 3rd Time, I am trying to reach you "Lufthansa", for taking the appropriate action on the below mentioned matter.

It is sad story of my very first Journey to the Netherlands (Amsterdam) to Join my new organization there. I along with my family (includes my wife and my 6 years old son) took "Lufthansa flight" (Details are :13-May-2019, Flight Details: FRAAMS LH 988, Refer Attached Email) from Frankfurt to Amsterdam to join my new organization in Rotterdam.

But, I got few jolts when first, my flight got delayed by more than 1.5 hour has created a huge loss to me as my new employer has not allowed me to join on the same day and it was a loss of one full day payment for me while on the other hand, there has been many damages to my checked-in luggage - which were having a sticker of "Fragile-Tag" on it when it was released while the same tag was found torn/missing on all of my six luggage at Amsterdam Airport and because of this my stuff inside got damaged.

These developments have caused me not only an indirect financial loss due to damage to my stuff-insider the checked-in baggage-but also a direct financial loss of one full day salary-payment and mental harassment for whole family.

Hereby I do want to make a claim an amount of at least EURO 3550/- at least which includes loss of my one-day payment, extreme mental and physical torture to me and my family and damages to my stuff.

Therefore, I do request you to please approve the compensation for the same.

Please feel free to contact me for any further clarification. My mobile number is +31-[protected] (Netherlands)

Thanking you.
-Regards
Shiv Agnihotri

E-mail: [protected]@gmail.com

We missed our flight due to a connecting flight with Condor and a security issue. We were able to get another free flight, but this was delayed 1.5 hours before boarding, another hour after boarding to depart, and then they lost a checked carry on for one flight, including 38 other passenger's baggage. While waiting, another delay for plane with baggage.

My wife and I were travelling from Poznan, Poland to Edmonton, Canada on May 28, 2019 by taking connecting flights Poznan-Frankfurt-Calgary-Edmonton. Our first leg was from Poznan to Frankfurt by LH1389 scheduled to depart at 11:00 AM. We checked in and just about to board the plane it was announced that the flight had been cancelled and the customers should go back to Lufthansa check-in counter to have their travels rearranged. We went back to the check-in counter. There were many customers waiting at three to four lines for rearranging their flights. We waited and waited and eventually got our turn. The lady, who was about 50 years old, seemed very nice and checked at her system monitor for a few minutes, and then told us that she could not do anything to rearrange our travels because the computer system was down. She told us that my wife and I had to call Lufthansa airline directly to rebook our flights, and gave me a card showing the call number +48 22 512 39 17. I truly believed her and called the number. Unfortunately, the automatic answering of the service line told me to leave a callback number and someone would call me back when available. We only had about one-hour time at Frankfurt to connect AC845 to Calgary. Therefore, I had to rearrange our travels ASAP. So, I did not leave a message and called the service line again and again, but the service line never worked again. I went back to the same waiting line and waited and waited, and eventually got back to the same lady and explained to her what happened, and asked if she could help us. She told us the same thing, i.e. there was nothing she could do, and we had to call the Lufthansa directly. Since the Lufthansa service number was not working any more, and I was really got stuck. I then thought that the travel agent who booked my travels might be able to help us. So, I called my travel agent. Luckily, I got the travel agent who rearranged my travels after a long waiting, but she could not rearrange my wife's travels because my wife's flights were booked through Air Canada directly. I went back to the same lady at the Lufthansa check-in counter again, and asked if she could rearrange our travels now. After searching at her monitor for some time, she told me that she could now arrange my flights to Munich-Vancouver-Edmonton, but she could not rearrange my wife's travels and we had to do them ourselves. I then called Air Canada's customer service number, but cold not get the call through. It was already about 3:00 PM, and I had already missed my rearranged flight to Munich. In our despair, we went to talk to a young fellow at the Lufthansa check-in counter next to the old lady who was still there. The fellow asked us what was our problem, and I explained to him what our problem was, and he searched at his computer for some time, and told us that there were LOT flights (polish airline) flying to Warsaw and then to Toronto, but for some reason he could not rearrange our flights, and directed us to the LOT office for help. So, we did. Unfortunately, the service person at LOT office told us that he could not rebook our travels for some mistakes. Nevertheless, he took us back to the fellow at Lufthansa check-in counter. After some exciting discussions (I could not understand Polish), the young fellow at Lufthansa check-in counter call someone and rearranged our flights (Poznan-Warsaw-Toronto-Edmonton). We eventually left Poznan after 3:30 PM and got back to Edmonton at 3:00 AM on May 29, 2019 despite flight delays at everyone connection.

After the long journey with so much frustration and physically exhaustion I was thinking over this travel experience, and I want to particularly thank the young fellow at Lufthansa check-in counter and the service gentleman at LOT office. My wife and I could have our flights rearranged if we first approached the young fellow. We are very grateful to these two individuals. Without their kind help we may have to rebuy the flight tickets and had to leave Poznan next day or later days.

My second wonder is why the old lady kept telling me that she could do nothing to rearrange our flights and we had to do it directly with airlines. I am not an expert on travel in anyway, but I am deeply puzzled if someone else at the same check-in counter could help us, why that lady could not. The only reasonable answer I can think of is that she was not willing to help. If that was true, she should be more straightforward to me and told me to approach someone else for help.

My third reflection is that travelers should not be fooled by seemingly honest looking and sounding of any service person for customers. Sometimes, an alternative service person, like in my case, may make huge differences.

All in all, I believe I deserve an answer from Lufthansa airline. Do the service staff at your check-in counter have an obligation and skills to rearrange travels for customers when your flight or flights were cancelled, or do customers have to rearrange their travels directly with you or their travel agents as I was told by the lady who ‘serviced' me at Poznan airport?

Dear Sir / Madam,

My son Karan Rakesh singh was travelling on 18.05.2019 from Mumbai to Frankfurt, Frankfurt to Munich and from Munich to Boston on a valid Schenghen visa issued from France.

The Lufthanssa ground staff at Munbai has issued all the boarding passes to my son which was Mumbai to Frankfut, Frankfurt to Munich and Munich to Boston.

After reaching at Frankfurt my son was held up at Frankfurt and was categorized as illegal and stopped at Frankfurt for 2 days .

His valid French visa was cancelled by the Frankfurt and was escorted by German police due to which he has gone in depression

If the visa was unvalid how did Lufthansa issue him Boarding passes in one go

Rakesh Singh
Mobile no [protected]

Dear all
Good day

Kindly be informed that I faced very rude attitude from your clerk on 11 May 2019 flight no LH 0947 to Frankfurt I was just bought perfumes near from airport where security told me tht y cannot came up with them on airplane y must return back to put them on your luggage, where I returned back to her where she refused to put it on luggage, tht I h to leave, when I insisted one one her colleague brought to me box and sealed them and told me tht I can took them up to airplane with me and she kept asking when y brought and from where, where the security point refused and told me my she didn't took from y and put them with you luggage, even though I paid overweight charges, the airport security helped to send box with my luggage so they do her job.
Thanks
Waiting your feedback
Basma Salem
+2 [protected]

date 3.14.19 file reference laxlh86672 name Ravinderpal singh flight number lh761/lh452/14march ticket number etkt2208502670856 tag number lh151103 color purplr 23 kg bag .ihave mens cloths in bag some of is indian style one pair of dress shoe black colour one silver breslet one jacket two bed sheets and more daly base use stuff please i wating for my stuff try to finde as soon possible.

Passenger: hunter
Flight #: lh 418
Date : 22 october 2017
Booking code: mfa6gz
Booking code: o3wqka
Emd: [protected]
Amount $715 usd credited on 17 september 2018

Wrong credit card credited: discover #9125 exp date: 10/21 (companion traveler - credit card number)

Airline tickets purchased by: education first (go ahead tours)
Refund was not sent back to the travel agency.

Compensation voucher and copy of credit card to be credited mailed to:

Lufthansa travel desk
North america
1640 hempstead turnpike
East meadow, ny 11554

The compensation voucher for hunter was credited to the wrong account and lufthansa has refused to correct their mistake after repeated attempts by the travel agency and by the consumer.

There were two passengers traveling and they both received compensation vouchers.
Plawson - refunded
Dhunter - not refunded

This is notice to lufthansa to pull the credit from the wrong person and apply it to the corrected impacted passenger dhunter by certified check to her home address.

Legal action is in process

Cc.

Education first
The cfpb
Vlaw, attorneys at law

i had a certificate from my doctor that i should not travel on the date booked as i was suffering form hard diarrhea and vomiting and i send it to you before my flight with 24 hours as requested and i found no feed back from your side and when i called your supevisor he told me no we dont accept your reason of changing the flight time, and he discharged me with around 190 dollars as penalty for postpoding my ticket to the 19th instead of the 5th of march...i was realy upset although i had the right to postpone as per the certificate i submitted, , this will not make me book anymore or fly with lufthansa, , and use anyother airlines ..

Dear Sirs

I would like to make a complaint about an outrageous and shocking situation which took place in the context of the delays faced by Lufthansa at the Munich airport, during the weekend of 3-4 February 2019.
On 3 February 2019, my mother (aged 77) was a passenger on flight No.1659 from Timisoara to Munich, and her final destination was meant to be Marseille. Along with many other passengers, she was stuck in the Munich airport for approximately 20 hours. During this time, my mother had an awful experience with a Lufthansa employee, by the surname of Ms "KREIMER". Ms Kreimer was responsible for boarding flight No.2264 to Marseille on 4 February 2019, at Gate K14.
After 20 hours of waiting in the airport and having spent the night sitting on a chair, without adequate conditions to get any sleep, my mother arrived at the gate, where Ms Kreimer treated her in an appalling way. As I specified, my mother is elderly, she had not slept for over 30 hours, had extremely swollen legs and ankles, and felt like she had no more power to walk by herself until the plane. She was trying to ask for assistance (for example, to be brought in by wheel chair) until the entrance to the plane. My mother does not speak any German or English, which is why myself or my sister tried to communicate on her behalf over the phone, with someone around her. Ms Kreimer not only refused to give my mother the assistance she required but in fact brutally rejected her request for help. She refused to touch the phone, as a result of which my mother put the phone on speaker. Ms Kreimer proceeded to cover her ears and screamed at my mother, creating an entire scene around them.
The manner in which this Lufthansa employee treated my mother was not only unethical but purely inhumane. It is shameful and outrageous that a person can literally pass out in an airport without having received any assistance, or even the requisite attention, despite having asked for help. This is frightening and dreadful.
As such, I am writing this email not only to raise this complaint and make you aware of the situation, but also to request that measures be taken by Lufthansa in this regard. I would be grateful for a response as soon as possible, with an indication of how Lufthansa intends to address this incident.

Kind regards,

Crina Basset

I recently had travelled by Lufthansa (Jan 31st) From Los Angeles to Delhi India. Lufthansa flight LH 457. This flight was delayed at LAX for almost two hours due to technical problems, I missed my connecting flight from Frankfurt to Delhi, I waited in line at Frankfurt for hours, and finally was put on to another flight from Frankfurt to London, which again arrived late and I missed connecting flight to Bombay India, I just was tired of running around at London airport seeking Lufthansa help desk for hours, finally went to departure section through long immigration lines, was put into Swiss air flight LX 146 next morning which reached Delhi on February 3rd, a day late. Upon arrival at Delhi, My two checked baggage did not arrive. It was a nightmare for me to file a claim. Baggage arrived a day later and I missed my meetings in Delhi. I literally had nothing with me. It was a horrible experience. Reasonable compensation is requested.

Hai I booked for a flight to istanbul, turkey on 15/01/2019. And I was notified of the cancellation of flight just a day before. So I requested for a full refund and haven't got any. I booked lufthansa flight through mytrip.com and I contacted their customer care several times but in vain. My booking order number: ksqhh1.
The booking number/air ref. Is rzc7cj / lh.

Onward flight details ;
Flight no. Lh977 (dublin to frankfurt)
Flight no. Lh1298 (frankfurt to istanbul)

Return flight details ;
Flight no. Lh1299 (istanbul to frankfurt)
Flight no. Lh982 (frankfurt to dublin)

What should I do now? How can I get my money back. I am in a deep concern. Thank you.

Lufthansa
Flight 9551
Aircraft: 346
346 AIRBUS JET 200-345 STD
MRU - 04:40 pm
Johannesburg, South Africa
JNB - 07:00 pm
Tue, Jan 01, 2019

Airline Confirmation:
QY8L27

Hi,

The above was a flight from Mauritius to Toronto. My wife was allowed only 1 luggage and I called Lufthansa several times just to make sure I get the right information. And every time your customer service agreed and confirmed that the cost for an extra luggage will be only $100! I even asked Lufthansa that I pay it over the phone just to make it easy for my wife but in vain Lufthansa declined that. I therefore asked Lufthansa to send me I email that the cost will be $100 Canadian which is $73.57 US. However when she went to take the flight back in Mauritius, she had to pay around $400 Canadian, even after showing the Lufthansa email. I believe she was just robbed and unfairly paid extra. How is it possible after several calls to Lufthansa and even after email was sent to Lufthansa, she had to pay way more! It is just not acceptable. It is really sad Lufthansa made millions dollar profit a day and could not even apply its rules at all airports. I hope Lufthansa provides good customer service here and refund the surplus paid. Lufthansa can get in touch with Sir Seewoosagur Ramgoolam International Airport and check for the flight on that Day, January 1st 2019 at 4.40 and see that my wife, Bibi Eshana Gooda-Sahib was charged $400 Canadian dollar. They would have a copy of the receipt and also how much my wife was unfairly charged.

Also please see below part of email from Lufthansa: Baggage regulations
The following baggage rules apply per passenger:
From MAURITIUS MU to TORONTO ON:
Weight / Pieces Dimension (width+height
+depth)
Fee
1st checked bag up to 50 lbs/23 kg up to 62 inch/158 cm free of charge
2nd checked bag up to 50 lbs/23 kg up to 62 inch/158 cm USD 73.57

It will be greatly appreciated if good customer service can be applied here and refund any amount to us.

Kind Regards
Alam

I have written a feedback on 14 January (number COM-570409) but until now no one has reply me. I was disappointed with the Lufthansa airline service.

I booked a flight from Penang, Malaysia to Reykjavik, Iceland (Booking Code: JBWP9O) and after 1 month I just notice that I was pregnant. I never thinking to give up the trip and planning to go ahead as long as my pregnancy condition is fine. However during my last appointment with my doctor, I was advisable to not recommended for air travel due to my pregnancy condition. I have no choice and planned to postponed my trip to September 2019 (after my delivery). However, I was told by Lufthansa staff that I have to pay for charges of Euro130 and the fare differences for each passenger. This is not my intention to change the travel dates. Why I cannot get the waiver for changing dates as I have the letter from doctor regarding my pregnancy condition. This is unreasonable and not fair for me. I am very disappointed with the Lufthansa airline service.

I was travetraveling from Blr => SFO with Lufthansa through Frankfurt. First leg took off late due to which I missed my connecting flight. They're now making me stand in a queue of close to 30 people with 1 person serving the entire queue at a rate of 30 minutes per customer. Horrible experience. I will never recommend taking Lufthansa again as this is happening to me for the second time

My daughter left tel aviv for munich on flight #321 1/8/19. When she arrived in munich, she had to pass through security for a connecting flight to the us. She asked if she could pass through with an empty water bottle, and was told yes. When her bag passed through the machine and someone else from security saw the bottle, he took it out of her bag and threw it away without her permission. This was an expensive water bottle (not plastic) that had a lot of sentimental value, as my other daughter had given it to her as a special gift.in addition, my daughter has a medical condition that requires her to drink large amounts of water on a regular basis — that's why she carries the water bottle with her. She discussed with security, but they refused to retrieve her water bottle from the trash.

Do not bother to respond to this email if all you are going to say is you're sorry and you will look into the compliant, as we all know that will amount to nothing.

What I want is $30 compensation to buy a new water bottle.

Until you reimburse me — and yes, it is your responsibility because munich is a hub through europe for you — my daughter and I will not be traveling through german airports. Not until your security learn to treat people as human beings.

Page salenger

I arrived today 6 Jan. Frankfurt coming from Berlin LH 195, seat no. 5A (Business).

After collecting my baggage I discovered that I forgot my mobile phone on the plan. By asking, I was guided to the lost and found office.

Unfortunately the service provided to us at the office was BELOW average, demonstrating very poor quality and disrespect.

I hereby officially complaint the clerk attitude and the response he showed. More importantly, I suspect discrimination, being an Arab and Muslim, that I cannot accept.

Should you see any issue with my concern, I hope to receive any feedback.

Passenger: Ahmed Enaba
Star Alliance Gold Card no. [protected]

Julie Post
804/265 Exhibition Street
Melbourne VIC 3000
Australia

Email: [protected]@hotmail.com
Phone Number: +61(0)[protected]

To whom it may concern,

I am writing to inform you of a recent Lufthansa flight experience my family and I had that was unsatisfactory. I have travelled long-haul flights with Lufthansa before and always enjoyed the inflight service, however on this occasion this was below sub-standard.

On 03.08.18 my partner and I boarded Lufthansa flight #LH0778 from Frankfurt to Singapore with our 9 month old son. We received priority boarding for our baby, and seated at the bulkhead seats. When the remaining passengers boarded the flight, a young girl became sick and vomited in the aisle next to my seat and unfortunately it also landed on my shoe. I alerted the cabin crew of the situation, and they did not seem concerned with taking any other immediate action to rectify the situation other than informing me they would contact the "ground clean up crew". Besides being unsightly, the foul odor of the mess was nauseating, especially before a long-haul flight! 20 minutes later after the incident, I asked for an update from the cabin crew. They informed me that due to the time of day (late evening) the clean up crew at Frankfurt airport could not be brought in to resolve the problem without delaying the flight. I told them they needed to do something about the situation regardless. The solution they came up with was to cover the vomit with coffee grounds and paper towels. No consideration was given to the mess on my shoe. The cabin crew were rude, unhelpful & not customer focused. To make matters worse, a couple sitting a few seats away from us (and away from the mess) were treated with kindness and offered a glass of champagne and catering from business class for their discomfort! Needless to say I was not impressed.

In addition to this, the bassinet we received for our son was not what we expected. We flew to Europe on a Lufthansa flight, and the bassinet we received had a comfortable mattress in it. This bassinet we received on this particular flight had no mattress at all and our son had to sleep on a very hard surface.

Lastly, an hour into the flight I paid 17.00 Euros for Internet for the entire flight. Unfortunately the Internet wasn't working at all on my device. I spoke to the cabin crew manager about this and showed her the "Pardon Our Interruption" message on my device. I was informed this was unfixable and they were unable to reimburse me during the flight but that I could claim it back by contacting your office.

I would hereby like the issues with my recent flight handled with a bit more care & customer service. I have attached pictures & supporting evidence of all my claims in this letter. I would also like to request reimbursement for the 17.00 Euros I paid for the faulty Internet I never used.

I look forward to hearing from you and the how you intend to rectify my negative flight experience with your airline.

With kind regards,
Julie Post

PS) Please know I have sent the above letter by mail to the Lufthansa Complaints Department in the Phillipines shortly after our flight experience, however, I never received a response to my letter.

I was booked on flight LH -5 from Hamburg to Frankfurt on December 29th at 7 am! The flight was on time, but the luggage drop off could not be performed on time due to delays and cancellations of other flights! I was told to stay in line even though a I asked 4 different staff members to let me through to reach my flight, but I was denied! Once I reached the counter I was told that it is too late and I was sent to the Lufthansa service center to rebook, I was booked on a British airways flight to London BA 969 6 hrs later with the connection to my final destination dallas Texas, BA 193. Due to this circumstance, I was not able to get the seat at the exit for more leg room and I'm arriving 6 hrs later! The delay is not the worst issue, but the seat is! I paid $1, 200 for this round trip and this incident was not caused by me, therefore I request some kind of compensation!
I'm very disappointed as this could have been avoided if Lufthansa wasn't understaffed and incompetent!
Awaiting your reply, I remain
With kind regards
Sandra Simmons
[protected]@yahoo.com